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Demystifying Customer Service Correspondence Work Flow in Cards by Wipro Technologies

May 12, 2009 - (Free Research)
Methods for capturing customer attention and loyalty may have changed over the years, but the basic DNA of business has not - a focus on establishing new customer relationships and retaining existing ones. This paper provides both a business & technology insight into the credit card customer service workflow. 
(WHITE PAPER) READ ABSTRACT |

How social/collaborative approaches can build bridges in case management by IBM

November 17, 2011 - (Free Research)
In this tip guide, well-known industry analyst Neil Ward-Dutton discusses trends and best practices in social networking and collaboration for case management. Readers will learn how social/collaborative approaches can build bridges and improve service in case management. 
(EGUIDE) READ ABSTRACT |

Building on a BPM framework: Can it work for DCM? by IBM

November 17, 2011 - (Free Research)
This tip guide continues ebizQ.com’s deep dive into approaches for constructing a sound case management architecture. In this installment, ebizQ.com contributor Christine Parizo provides best practices for considering a case management framework based on business process management or other technologies. 
(EGUIDE) READ ABSTRACT |

Four tried-and-true best practices for effective case management by IBM

November 17, 2011 - (Free Research)
In this tip guide, readers will learn best practices for effective case management from technology writer (and ebizQ.com contributor) Crystal Bedell. 
(EGUIDE) READ ABSTRACT |

Case Study QuickView: IBM Research Doubles Its Productivity with Cloud Computing by IBM

March 26, 2009 - (Free Research)
Read this case study to see how the solution has improved productivity and utilization of resources and helped consolidate individual labs’ capital budgets into a single centralized budget. 
(CASE STUDY) READ ABSTRACT |

By enhancing ‘knowledge work,’ DCM generates new value in the enterprise by IBM

November 17, 2011 - (Free Research)
Too often, discussions about case management in general—and dynamic case management (DCM) in particular—focus on the IT aspects. But to reap long-term, widespread benefits from DCM, it’s important to understand the business benefits and challenges as well. 
(EGUIDE) READ ABSTRACT |

WebSphere MQ 7.0 Features and Enhancements by IBM

October 12, 2012 - (Free Research)
Read this white paper to learn why messaging middleware is essential in service oriented architecture (SOA) and get an understanding of how it works and what it requires. 
(WHITE PAPER) READ ABSTRACT |

Forrester Study: Total Economic Impact of WebSphere Application Server by IBM

May 31, 2010 - (Free Research)
Forrester Research recently conducted a study to determine the total economic impact (TEI) on one organization that replaced its existing open source application server with a market-leading application development platform alternative. Read this report to discover the benefits this company achieved. 
(WHITE PAPER) READ ABSTRACT |

Financial Firms: Successfully Embracing the Workflow Transformation by Hewlett-Packard Limited

October 29, 2013 - (Free Research)
The following white paper entails exactly what the workflow transformation is as well as expert advice from leading organizations on how to improve upon the integral areas of financial firms. 
(WHITE PAPER) READ ABSTRACT |

What is the difference between Workflow Engines and BPM Suites? by Lombardi Software, An IBM Company

May 18, 2009 - (Free Research)
To understand the power of a BPM initiative, this paper provides background on the workflow solutions of the 90's, documents a few important events that helped shape the market, and presents the elements of a successful BPM suite. 
(WHITE PAPER) READ ABSTRACT |

Workflow Vs. Application Automation Tools: Choosing the Right Tool for the Job by UC4 Software, Inc

June 2008 - (Free Research)
With the increasing popularity of workflow software, many IT departments are wrestling with the distinction between workflow programs and application automation tools. This paper sheds some light on their distinction. 
(WHITE PAPER) READ ABSTRACT |

ExtraView Enterprise by Extraview Corporation

ExtraView Enterprise enables organizations to quickly and cost-effectively, create user specific web-based solutions that conform to a corporation's unique business processes and workflow requirements. 
(ASP & SOFTWARE PRODUCT)

Six tips for getting the most out of SAP Workflow by Dolphin

November 2012 - (Free Research)
View this expert E-guide to learn more about how you can implement SAP Workflow in your organization. Discover how a properly designed SAP workflow will help your business with automated routine financial processes with areas like asset accounting and auditing. 
(EGUIDE) READ ABSTRACT |

UPMC reshapes the nursing unit with SmartRoom by IBM

July 2010 - (Free Research)
UPMC sought to improve the workflow efficiency in its nursing units to enhance the quality of care, reduce costs/errors and leverage its nursing resources more effectively. Supported by its partnership with IBM, UPMC developed SmartRoom, a workflow optimization system that leverages clinical intelligence to guide nursing decisions and activities. 
(CASE STUDY) READ ABSTRACT |

Whitepaper on eDiscovery & Compliance for Edge data that is in process by CommVault Systems, Inc.

March 2014 - (Free Research)
This informative datasheet gives information on two solutions that can help organizations handle their own compliance and discovery workflows without the help (and expense) of outside consultants. 
(DATA SHEET) READ ABSTRACT |

Meet Healthcare Business Needs with Document Workflow Technology by Captaris, Inc.

February 2008 - (Free Research)
Discover how document-centric workflow will benefit healthcare organizations and how it manages the lifecycle of medical documents and patient records, from the initial capture through process management, delivery and archive stages. 
(WHITE PAPER) READ ABSTRACT |

North Shore Medical Center Provides Better Support with AMD Processor-based Solutions by HP, Vmware and AMD

July 2008 - (Free Research)
Thanks to VMware, North Shore Medical Center provides better support for physicians and healthcare professionals while improving data center management with Advanced Micro Devices processor-based solutions. 
(CASE STUDY) READ ABSTRACT |

Streamlining Access Control for SAP® Systems: The Many Advantages of Automated User Provisioning by Security Weaver

September 2008 - (Free Research)
For organizations with high-volumes of employees leveraging SAP solutions, managing access is a complex undertaking. This paper examines the access control challenges and reveals the many advantages of automated user provisioning for SAP solutions. 
(WHITE PAPER) READ ABSTRACT |

Extending SAP Workflow: Getting More Out of Your Application by Winshuttle, LLC

July 2012 - (Free Research)
Read this short e-book to discover what your different choices are when it comes to add-ons for SAP Workflow, including mobile options. Then, continue reading to uncover seven questions you should ask when you're evaluating add-ons. 
(EBOOK) READ ABSTRACT |

Get More Out of Your SAP Workflow Application by SearchSAP

February 2013 - (Free Research)
Let this E-Book be your guide to expanding business possibilities with SAP Workflow add-ons. Discover how add-ons can help your business process management, what add-ons exist for SAP mobile, seven questions to ask when evaluating add-ons, and more. 
(EBOOK) READ ABSTRACT |

Accounts Payable: Consolidating AP Workflow Outside the SAP System by Esker Inc.

December 2010 - (Free Research)
Interested in automating the AP process? Before moving ahead, consider whether it’s best to automate AP workflow inside or outside the SAP system. Integrating a solution that runs AP workflow inside the SAP system might seem logical, but there are some important factors to take into account. Learn about the advantages of external AP workflow. 
(WHITE PAPER) READ ABSTRACT |

The World is Changing: Are You Ready to Compete? by IBM

October 2012 - (Free Research)
Access this exclusive resource to find out how to optimize your computing environment with cloud computing and other innovative technologies so you can become more dynamic. 
(WHITE PAPER) READ ABSTRACT |

Practical and Flexible IT Service Management for the Real World by Numara Software

January 2009 - (Free Research)
This webinar will show you why Numara® FootPrints® 9, a highly flexible and practical service desk solution, is the best value in the service desk market today. 
(WEBCAST) READ ABSTRACT |

The Alcatel-Lucent OmniAccess 8550 WebServices Gateway: AUTOMATED WORKFLOW FOR IMPROVED PAT IENT CARE by Alcatel-Lucent

April 2008 - (Free Research)
The Alcatel-Lucent OmniAccess 8550 Web Services Gateway is a network appliance that secures automated business processes to meet corporate governance obligations. 
(WEBCAST) READ ABSTRACT |

Mobilizing Applications Lotus Domino Databases by BlackBerry

August 2008 - (Free Research)
The ability to access and update Lotus Domino applications can be a simple and effective way to improve efficiency. Read this paper and learn how easy it can be to create BlackBerry applications that integrate with your Lotus Domino applications. 
(WHITE PAPER) READ ABSTRACT |

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