Captaris® Alchemy®: Document Management Software by Captaris. Captaris Alchemy gives organizations the power to archive, index and retrieve images, faxes, email, PDFs, and several other file types with an integrated and scalable more... >> Discover more offerings from Captaris.
		DocuSign Electronic Signature Service - Online Presentation (video) by DocuSign Inc. DocuSign delivers market leading electronic signature services. Electronic signatures, or e-signatures, are the fastest and most secure way to get legally binding signatures more... >> Discover more offerings from DocuSign Inc.
		Metastorm BPM® by Metastorm. Metastorm Insight provides BAM capabilities via web-based dashboards and configurable alerts that can be customized for any user or role and deployed to various desktop, portal more... >> Discover more offerings from Metastorm.

Professional Services Automation (PSA) Software: Track Time & Resources by OpenAir (E-mail this company) Professional Services Automation (PSA) solution OpenAir, helps project management organizations increase profits because it gives them the tools that improve the way service organizations perform the most critical functions, including staffing resources, managing projects, time tracking and accounting for project expenses.  (ASP) GO TO DETAILED REPORT

Numara® FootPrints Change Management: Solutions for Automating and Managing Change by Numara Software March 2008 - (Free Research) Change management helps companies minimize the impact of changes on service quality. View this Webcast to learn about the process of managing change combined with managing the service desk. (WEBCAST) READ ABSTRACT | GO TO WEBCAST

Customer Support Solution by Extraview Corporation (E-mail this company) As a leading software customer support solution for small companies to the world's largest organizations, the ExtraView Customer Support solution features comprehensive customer support management functionality based on the ExtraView platform.  (ASP & SOFTWARE PRODUCT) GO TO DETAILED REPORT

SOAPscope Developer by Mindreef, Inc SOAPscope Developer helps developers successfully build, test, and deliver services and SOAs by reducing the complexity of XML, and by making compliance checking and unit testing accessible earlier in the lifecycle and easier to accomplish.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Measuring Service Effectiveness by Numara Software April 2008 - (Free Research) This presentation will outline the various means for a call center to measure effectiveness, which provide the balance in the balance scorecard. (WEBCAST) READ ABSTRACT | GO TO WEBCAST

Configuration Management - How to Really Cover your Assets by Numara Software April 2008 - (Free Research) Configuration Management is at the heart of IT Service Management. Knowing what hardware and software exist in your environment and how they relate to each other is the basis of your ability to maintain control, increase service quality and reduce costs. (WEBCAST) READ ABSTRACT | GO TO WEBCAST

IFS Machinery - ERP for Complex Order-Driven and Mixed-Mode Manufacturing by IFS IFS offers a proven solution for machinery manufacturers who produce, deliver & service their products based on unique customer requirements, using either predefined product configurations or custom engineering. IFS helps coordinate complex order-driven & mixed-mode manufacturing and purchasing of material.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Workscape’s Outsourced Benefits Administration Solution for Benefits Brokers & Consultants by Workscape June 2008 - (Free Research) Workscape's comprehensive OBA solution provides a wide range of Web-based, self-service applications and integrated services backed by 24x7 support from our U.S.-based HR Service Center. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Spelling “Value” from the Alphabet Soup of Quality Frameworks: Manage IT from a Business Perspective by CompuCom Systems Inc. June 2008 - (Free Research) For the past decade, business executives have had two ongoing IT issues that they have been consistently concernedwith: how to better align IT to the overall business strategy and getting more business value from IT investments. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

IPTV Test and Measurement Best Practices by Alcatel Lucent May 2008 - (Free Research) This paper focuses on providing a pragmatic set of test and measurement guidelines that can be implemented on a live operational IPTV service for the purposes of service assurance. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Improve SOA Availability and Performance with Transactional Data Management by GoldenGate Software, Inc. March 2008 - (Free Research) This paper discusses key data infrastructure requirements for a successful SOA implementation and presents how GoldenGate Software's TDM product can significantly improve SOA success by providing solutions. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

BoxTone Mobile User Management with ITIL and ITSM by BoxTone April 2008 - (Free Research) This document outlines the roles and capabilities of ITSM and ITIL as applied to Mobile User Management by BoxTone® for smartphones and PDAs. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

ITIL Version 3 and the IT Service Catalog by newScale (E-mail this company) April 2008 - (Free Research) A new version of ITIL provides more practical guidance and a service lifecycle approach that reflects how IT operates in the real world. Increase financial transparency, service delivery performance and customer satisfaction with a service catalog. (ANALYST REPORT) READ ABSTRACT | GO TO ANALYST REPORT

Developing a Holistic Testing Strategy for Ensuring a Successful IPTV Deployment by Ixia. June 2008 - (Free Research) This paper offers a systematic approach to testing an IPTV transport infrastructure in its early and pre-deployment stages. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Optimizing Multi-vendor Voice and Data Networks for Service Quality, Responsiveness and Cost of Delivery by CA. February 2008 - (Free Research) Learn how with the CA Network & Voice Management solution you get integrated, proactive fault and performance management for end-to-end service assurance of multi-vendor, multi-technology converged networks. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Four Key Steps to Ensuring Service Quality of MPLS VPNs by CA. December 2007 - (Free Research) This paper describes how a network and voice management solution delivers four key benefits which allow operations teams to meet these challenges. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Bug Tracker Solution - Comprehensive Bug Tracking and Change Management by Extraview Corporation (E-mail this company) As a leading Bug Tracking Solution for small companies to the world's largest organizations, the ExtraView Bug Tracker solution features comprehensive bug tracking and change management functionality based on the ExtraView platform.  (ASP & SOFTWARE PRODUCT) GO TO DETAILED REPORT

BPO 2.0: Rethinking Outsourcing Strategies by Nucleus Research (E-mail this company) November 2006 - (Free Research) BPO 2.0 breaks down the physical constructs of the office or call center and the geographical characteristics of the labor pool to enable companies to outsource jobs to the most qualified worker. BPO 2.0 goes beyond the oft-overused "virtual office" label and instead applies the rules of outsourcing to a distributed labor pool. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Customer Support solution by Extraview Corporation. ExtraView Customer Support provides controlled access screens where customers and partners may enter problem reports and enhancement requests over the Web.  (ASP & SOFTWARE PRODUCT) GO TO DETAILED REPORT

How to Resolve Capacity Bottlenecks and Ensure Great Performance in Your VMware ESX Environment by VKernel February 2008 - (Free Research) VMware High Availability (HA) allows companies to provide high availability to any application running in a virtual machine. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

10 Best-Practice Tips to Help You Succeed with Your Enterprise CMDB Project by Enterprise Management Associates (EMA) July 2008 - (Free Research) EMA has culled through 1000+ pieces of advice to identify 10 best practices to help you succeed with your CMDB project. This paper details these tips, highlights key findings from EMA research, and shares practical advice directly from your peers. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Active Quality Monitoring of Premium Telecommunications Services by Comarch June 2008 - (Free Research) Quality of Service (QoS) monitoring is a must for anyone in the telecommunications business, yet the tools and techniques have hardly changed during the last decade. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Model-Driven Development with UML 2.0, SysML and Beyond by Telelogic (E-mail this company) Rhapsody enables systems engineers and software developers to achieve unparalleled productivity gains over traditional document driven approaches by enabling the user to specify systems and software design graphically, simulate and automatically validate the system as it is being built.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Driving Continual Service Improvement by Hewlett-Packard Company February 2008 - (Free Research) Attend this Webcast for an in-depth look at how the latest version of ITIL can drive continuous service quality improvements. (WEBCAST) READ ABSTRACT | GO TO WEBCAST

IT HelpDesk Solution by Extraview Corporation (E-mail this company) ExtraView IT HelpDesk Solution is a high-end solution designed to empower our customers to keep their most important customers, their employees, happy because happy, productive employees create and maintain happy, long-term customers.  (ASP & SOFTWARE PRODUCT) GO TO DETAILED REPORT

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