newScale Solutions Overview - newScale FrontOffice Suite™ by newScale. The newScale FrontOffice Suite™ provides integrated solutions for an actionable and operational Service Catalog – to define an optimal portfolio of services, forecast service more... >> Discover more offerings from newScale.
		TechExcel ServiceWise (formerly HelpDesk) - Complete HelpDesk solution by TechExcel, Inc.. TechExcel ServiceWise (formerly HelpDesk) is setting the new standard for high-end helpdesk management through a feature-rich platform. TechExcel HelpDesk enables you to more... >> Discover more offerings from TechExcel, Inc..
		Compliance Manager - CAPA and Adverse Event Management and Reporting System by Extraview Corporation. Compliance Manager is a web-based tracking and reporting system featuring unprecedented flexibility and ease of use. Used by world’s largest medical device and pharmaceutical more... >> Discover more offerings from Extraview Corporation.

Good to Great: Transform IT through Service Lifecycle Management by Hewlett-Packard Company June 2008 - (Free Research) This paper examines service lifecycle management SLcM and the ITIL v3 principles on which it is based. It shows how SLcM provides the framework for organizations to optimize business outcomes and facilitates continual service improvement. (WHITE PAPER) READ ABSTRACT |

Implementing ITIL with HP Blueprint for Service Manager 7 by Hewlett-Packard Company July 2008 - (Free Research) HP Blueprint for Service Manager 7 delivers the missing piece. Combining ITIL based IT processes with HP experience, HP Blueprint for Service Manager 7 helps align your implementation with "best practice" service management processes. (WEBCAST) READ ABSTRACT |

Remote Support Service by Citrix Online-GotoAssist GoToAssist is consistently chosen by customers due to a faster time to connect with end users, faster time to resolve support incidents and overall ease of use.  (ASP)

Remote Service Applications for Professional Services by Citrix Online-GotoAssist June 2008 - (Free Research) Remote service applications are the clearest way to maximize the productivity existing resources and still provide clients with the kind of personal, valuable service that they expect. (WHITE PAPER) READ ABSTRACT |

newScale Solutions Overview - newScale FrontOffice Suite™ by newScale (E-mail this company) The newScale FrontOffice Suite™ provides integrated solutions for an actionable and operational Service Catalog – to define an optimal portfolio of services, forecast service demand, manage IT budgets, control consumption, enable self-service, and streamline request fulfillment.  (SOFTWARE PRODUCT)

Network Optimization: Achieving Success and Profitability in Field Service by SERVICEPower. February 2008 - (Free Research) A key element and requirement for optimization is the ability to manage field resources. This essentially means that a service organization has to have access to qualified service personnel. (WHITE PAPER) READ ABSTRACT |

The Forrester Wave: Service Desk Management Tools, Q2 2008 by Hewlett-Packard Company April 2008 - (Free Research) This Forrester research brief reviews the strengths and weaknesses of top service desk management tool vendors like HP, CA, IBM, and BMC. (WHITE PAPER) READ ABSTRACT |

Disk vs. Tape: The Backup Battle by EVault Inc., a Seagate Company June 2008 - (Free Research) As a data protection services manager and architect at a large investment bank, Brian Greenberg attempts to help clear up the misconceptions of each target, provide some hard cost analysis and draw from practical experience in this expert Webcast. (WEBCAST) READ ABSTRACT |

IFS Applications - Supply Chain Management by IFS Increase your margins by controlling your costs and turn your strategy into reality. Our supply chain management software will enable you to master the three key disciplines of cost, availability and quality.  (SOFTWARE PRODUCT)

End-User Monitoring: Gaining Visibility into Hidden Business Risks by CA. August 2008 - (Free Research) This white paper explores how to implement effective end-user transaction monitoring and management to attain greater visibility into the user experience. (WHITE PAPER) READ ABSTRACT |

IFS Enterprise Asset Management - EAM / CMMS by IFS IFS Enterprise Asset Management (EAM) is an information management system that connects all departments and disciplines within a company, making them an integrated unit.  (SOFTWARE PRODUCT)

Visual Grasp Accounting for Manufacturing & Distribution by Grasp Software Corporation We take the time to be sure to qualify that our accounting products will solve your problems by working with you to develop a needs and features comparison list, training and conversion requirements and a guaranteed implementation plan.  (SOFTWARE PRODUCT)

ITIL v3 Core Practice Book 3: Service Transition Expert Podcast by SearchCIO.com August 2008 - (Free Research) Download our ITIL v3 Expert Podcasts for an overview of the new version and details on the new content in each of its five books. (PODCAST) READ ABSTRACT |

StorageConsole: Backup Manager by APTARE April 2008 - (Free Research) APTARE StorageConsole Backup Manager helps you maximize current backup resources and improve your capacity planning. (WHITE PAPER) READ ABSTRACT |

StorageConsole® Backup Manager 6.5 - What’s New by APTARE April 2008 - (Free Research) APTARE StorageConsole for Backup Manager provides detailed reporting for HP Data Protector 5.5 and 6.0. (WHITE PAPER) READ ABSTRACT |

A Guide to Diagnosing .Net Application Errors by AVIcode, Inc January 2008 - (Free Research) This white paper offers a guide for effectively diagnosing .Net application health problems, code failures and performance bottlenecks. (WHITE PAPER) READ ABSTRACT |

Preventing IT Disasters: Backup Air Conditioners for Small to Mid-Size Server Rooms and Network Closets by MovinCool April 2008 - (Free Research) The most important benefit of portable air conditioners is that they allow quick and easy installation that does not violate most lease agreements and does not normally require prior approval of the building owner. (WHITE PAPER) READ ABSTRACT |

StorageConsole: Capacity Manager by APTARE April 2008 - (Free Research) APTARE StorageConsole is a Web 2.0 platform that delivers comprehensive reporting and management tools for storage environments – from backup to capacity management. (WHITE PAPER) READ ABSTRACT |

What Storage Managers Are Buying - SD CHI 08 by Storage Decisions and EVault Inc. August 2008 - (Free Research) In this session, we analyze and present the results of Storage magazine's twice-yearly Purchasing Intentions survey. (WHITE PAPER) READ ABSTRACT |

Improving ROI With Data Protection Management Solutions by APTARE April 2008 - (Free Research) APTARE StorageConsole provides reporting, monitoring, alerting, and capacity management for VERITAS NetBackup and IBM Tivoli Storage Manager enterprise backup & recovery systems. (WHITE PAPER) READ ABSTRACT |

Forum Management for Complex Business Requirements by Gurango Software Corporation (E-mail this company) The FORUM Management Series is program management software for organizations offering program services, including training and education, events, publications, and membership management. These highly specialized program services provide companies with completely integrated marketing, sales, operations, e-commerce, and accounting solutions.  (SOFTWARE PRODUCT)

Compliance Manager - CAPA and Adverse Event Management and Reporting System by Extraview Corporation (E-mail this company) Compliance Manager is a web-based tracking and reporting system featuring unprecedented flexibility and ease of use. Used by world’s largest medical device and pharmaceutical companies, it is the foundation for global capture, analysis, and resolution of compliance issues related to medical device, treatment and diagnostic systems.  (ASP & SOFTWARE PRODUCT)

BIG-IP Web Application Security Manager by F5 Networks (E-mail this company) The BIG-IP Application Security Manager delivers the industry’s foremost comprehensive application delivery security solution with the option to deliver both application delivery and security together. The ASM provides application layer protection from targeted and generalized application attacks to ensure that applications are always available.  (HARDWARE PRODUCT)

Data Migration and Consolidation: Leveraging Your Current Assets to Build a Centralized Storage Solution with the Maestro File Manager by Attune Systems, Inc. April 2008 - (Free Research) The Maestro volume manager allows multiple types of storage to be consolidated into grow-able storage repositories that can then be shared out to applications and users. (WHITE PAPER) READ ABSTRACT |

How SRM Products Are Changing -- Do You Need One? by APTARE March 2008 - (Free Research) According to ESG, 70% of storage managers they surveyed have implemented or are strongly considering a SRM product. It is important for you to understand what the future of SRM solutions hold and how you can be ready. (VIDEOCAST) READ ABSTRACT |

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