As the IT industry standardizes its operations to solve business problems in the most efficient, effective, economical, and equitable way, ITIL v3 becomes a useful and critical tool. 

Organizations are faced with regulatory, compliance and cost pressures that impact IT departments immensely. Evaluate your organization now to see how you can improve IT to deliver more value! 

To meet the increasing pressures of high availability and performance requirements, many IT groups are adopting IT Service Management ITSM, and change and configuration management CCM strategies. This paper lays out successful approaches. 

Learn how SaaS-based service management can help you eliminate the cost and distraction of platform maintenance, minimize upgrade costs and disruptions, tailor to the business without complex coding, and more. 

Discover how to efficiently measure projected business value, increase the ROI of your SAP investments, and improve the overall worth of your IT initiative with a consistent methodology for both business and IT users. 

The planning sequence described in this paper covers the design of the data center's physical infrastructure layer, whose job it is to house, power, cool, and protect the data center's computing and network functions. 

This case study highlights how one company used cutting-edge software tools and training to help streamline service management and turn it from a bottleneck into a smoothly running operation that was more responsive to users' needs but without bloating costs or stretching precious IT staff resources. 

Most information technology managers have heard of the term IT Infrastructure Library, or ITIL®. The purpose of this paper is to introduce managers with an interest in information technology to the ITIL. You will become familiar with ITIL processes and understand where ITIL fits within your organization. 

The best practices described by Version Three of the ITIL® represent a de facto standard for IT Service Management and have become very popular in technology organizations over the last several years. This paper will explore each of these challenges, provide real-world examples of each, and present realistic methods for overcoming these challenges. 

Phase 1 of the Government Data Centre Strategy Programme identified the feasibility of consolidating existing  Public Sector data centres and accelerating the provision of cloud computing to  the Public Sector (G-Cloud) and suitable offerings and procurement terms (Application Store) for all UK Public Sector organisations. 

Dell storage helped Navicure reduce disaster recovery site deployment time by 75 percent and automated the planning, testing, and deployment of a disaster recovery solution using VMware® SRM software and Dell EqualLogic SRM Adapters. 

IT is challenged to meet rising business expectations while managing increasing infrastructure complexity at the lowest cost possible, and generic IT processes are no longer effective.