Service Management Telecom White Papers, Service Management Telecom Software, Service Management Telecom Research, Hardware and Services

Business Service Management: What It Is and Why You Should Care by Global Knowledge

December 2008 - (Free Research)

The purpose of this business training white paper is to explain what BSM is and what it isn't and it will also describe BSM benefits.

(WHITE PAPER)

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Implementing ITIL Using the PMBOK Guide in Four Repeatable Steps by Global Knowledge

January 2006 - (Free Research)

This white paper provides an overview of the PMBOK® and the key process areas and functions within the IT Infrastructure Library.

(WHITE PAPER)

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Realizing ITIL V3: Top Technologies to Drive Value by Hewlett-Packard Company

August 2008 - (Free Research)

Interested in ITIL v3 but not sure how to start? ITIL v3 best practices define how IT can better organize itself to understand and meet business needs, from strategy to operations and ongoing improvement.

(WHITE PAPER)

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Practical and Flexible IT Service Management for the Real World by Numara Software

January 2009 - (Free Research)

This webinar will show you why Numara® FootPrints® 9, a highly flexible and practical service desk solution, is the best value in the service desk market today.

(WEBCAST)

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Ensuring High Service Levels in Cloud Computing: Keys to Effective Service Management by Nimsoft, Inc.

November 2009 - (Free Research)

For many organizations, the move to cloud computing is imminent. This paper features a range of practical insights into some key issues your organization should be aware of. It looks at some of the most pressing challenges cloud computing presents in terms of service level management and offers tips for overcoming these obstacles.

(WHITE PAPER)

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IDC Report: IT Service Management Adoption Trends and Strategies by Hewlett-Packard Company

September 2008 - (Free Research)

Check out this white paper that discusses the findings of an IDC survey of over 600 IT organizations worldwide. The survey identifies issues confronting IT departments that are adopting service models and to better understand the status and priorities of key functions and processes that underlie successful implementation of IT service management.

(WHITE PAPER)

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eBook: HP IT Service Management - Optimizing Service Lifecycle Delivery and Cost by HP

October 2009 - (Free Research)

Many IT professionals are looking to IT Service Management (ITSM) to deliver quality IT services that meet the needs of the business under these tough conditions. Regardless of the size of your business, you can deliver superior service quality to your business with the HP approach to ITSM and the HP software and services that support it.

(EBOOK)

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The Telecom Transformation E-Guide: Understanding Key Drivers by Alcatel-Lucent

June 2009 - (Free Research)

Only rock-solid planning will get you to next-generation network and services convergence, and this Telecom Insights guide walks you through the trends affecting the telecom services business and lays out a path to getting there.

(EGUIDE)

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Tough Love: When IT Security Hurts Your Business by Global Knowledge

May 2009 - (Free Research)

As IT commoditization continues to increase audit and control activities, IT gets better at identifying and documenting the causes of significant outages. In an increasing number of cases, these ITIL efforts show the source of the outage to be action from the security department, and the BSM processes show the impact to be devastating.

(WHITE PAPER)

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The Triple Play Service Delivery Architecture by Alcatel-Lucent

June 2009 - (Free Research)

This video presents an overview of Alcatel-Lucent's Triple Play Service Delivery Architecture. Learn how this is the blueprint architecture to accelerate IP network transformation for delivery of video, voice, data and entertainment services. Learn how this end-to-end "always-on" broadband service can enhance your subscriber's experience.

(VIDEO)

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The Alcatel-Lucent Multi-screen Experience by Alcatel-Lucent

June 2009 - (Free Research)

This video demonstrates how our Multi-screen Experience enables the seamless movement of content and services across devices. It shows how with its unique ability to bring consumers more freedom and simplified consumption, multi-screen will create growth through a constructive intersection of content, advertising and communication industries.

(VIDEO)

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Strategies for Modernizing IT, Reducing Costs, and Improving Operational Efficiency by BMC Software, Inc

November 2009 - (Free Research)

To meet business demands for higher levels of performance and availability – all while adding services and reducing costs – IT has to modernize. A strong service assurance capability enabled by available Business Service Management (BSM) solutions can help you modernize IT and deliver compelling business benefits.

(WHITE PAPER)

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The Friendly Face of IT: User-friendly IT Management by Numara Software

January 2009 - (Free Research)

This webinar and service catalog demo will show you how Numara FootPrints Service Catalog will help your organization quickly provide an attractive menu of services tailored to your customers while providing transparency of service costs.

(WEBCAST)

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BMC Service Automation: The next step in the evolution of Business Service Management by BMC Software, Inc

November 2009 - (Free Research)

As you know, automation is a critical component in achieving long-term IT savings. We've compiled a few resources to give you an overview of the benefits of service automation and the technology behind our comprehensive solution.

(ANALYST BRIEF)

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CloudBurst Technical Demonstration by IBM

September 2009 - (Free Research)

The IBM CloudBurst Family is a line of pre-integrated service delivery platforms including hardware, storage, networking, virtualization, and service management software, which will enable you to create a private cloud environment.

(PRESENTATION TRANSCRIPT)

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IDC Report on ITIL: How to manage the IT Service Lifecycle by Hewlett-Packard Company

October 2008 - (Free Research)

Read this IDC white paper to learn more about IT Infrastructure Library implementation and the ITIL service management lifecycle.

(WHITE PAPER)

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Data Center Automation - A Forrester 2008 Report by Hewlett-Packard Company

April 2008 - (Free Research)

This Forrester research brief reviews the top vendors in data center automation (DCA) and rates HP the highest due to the breadth of their solution in the very competitive DCA market.

(ANALYST REPORT)

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Power and Cooling Capacity Management for Data Centers by APC

January 2007 - (Free Research)

This paper describes the principles for achieving power and cooling capacity management.

(WHITE PAPER)

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Data Center Projects: System Planning by APC

February 2009 - (Free Research)

The planning sequence described in this paper covers the design of the data center's physical infrastructure layer, whose job it is to house, power, cool, and protect the data center's computing and network functions.

(WHITE PAPER)

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Five CIO Challenges Addressed by Better Change Management by IBM

March 2008 - (Free Research)

In today's fast-paced, highly competitive world, change is inevitable. This white paper addresses five of the most important change management challenges that CIOs have to meet and how organizations can turn these challenges into a business advantage.

(WHITE PAPER)

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Dell's SMART Approach to Workload Automation by BMC Software, Inc

April 2009 - (Free Research)

This white paper discusses why Dell chose BMC's CONTROL-M when they embarked on a broad initiative to integrate and upgrade its IT services to better satisfy business needs.

(WHITE PAPER)

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Reinventing Your Infrastructure with IIMv3 by CompuCom Systems, Inc.

October 2009 - (Free Research)

This paper is the first in a series of white papers designed to provide a complete view of IIMv3 and its value proposition to the enterprise. Look for additional white papers on IT transformation, the IIMv3 architecture, and the Next Generation Data Center.

(WHITE PAPER)

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Sun's Reference Architecture for Video Surveillance with IPCONFIGURE ESM by Sun Microsystems, Inc.

November 2008 - (Free Research)

The Sun Reference Architecture for Video Surveillance with ipConfigure ESM provides a scalable digital surveillance platform that allows organizations to adjust infrastructure to fit their exact needs.

(BOOK)

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Comparing Research in Motion and Microsoft Mobile Solutions by Microsoft

December 2008 - (Free Research)

This paper compares the Research In Motion BlackBerry solution with the Microsoft® mobile solution by analyzing features of the user experience and the administrator experience.

(WHITE PAPER)

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ITIL® v3: What It Is and Why You Should Care by Global Knowledge

October 2008 - (Free Research)

This paper explains ITIL by describing its benefits, where it comes from, why you need to know about it, which types of IT organization can benefit from using it, and how to get started.

(WHITE PAPER)

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