newScale Solutions Overview - newScale FrontOffice Suite™ by newScale. The newScale FrontOffice Suite™ provides integrated solutions for an actionable and operational Service Catalog – to define an optimal portfolio of services, forecast service more... >> Discover more offerings from newScale.
		Compliance Manager - CAPA and Adverse Event Management and Reporting System by Extraview Corporation. Compliance Manager is a web-based tracking and reporting system featuring unprecedented flexibility and ease of use. Used by world’s largest medical device and pharmaceutical more... >> Discover more offerings from Extraview Corporation.
		InfoTrends White Paper: Speeding Your Business Processes: Making Transactional Content Readily Available by IBM.. In this white paper, InfoTrends examines the business and technological requirements needed to make critical business transactional content readily available, posing IBM's more... >> Discover more offerings from IBM..

Web 2.0: Tips for Recruiting in a New Landscape by iCIMS July 2008 - (Free Research) Many of the new social media tools can be leveraged by recruiters in order to aid in their recruitment efforts and gain a competitive advantage. This white paper explains how. (WHITE PAPER) READ ABSTRACT |

ISYS: Desktop Search Engine - Enterprise Search Tool by ISYS Search ISYS:desktop 8 is an enterprise-class desktop search tool designed to enable search, navigation and discovery across individual PCs, shared folders and large corporate networks.  (SOFTWARE PRODUCT)

Presentation Transcript: The Strategy of Success: Best Practices in Building Your SAP Consulting Business by SAP America, Inc. July 2008 - (Free Research) This whitepaper discusses best practices for building and running a successful SAP consulting Business. It also explores the steps and skills necessary for succeeding as A SAP consultant. (WHITE PAPER) READ ABSTRACT |

Jobvite Case Studies by Jobvite August 2008 - (Free Research) SupportSoft has been very successful finding and closing great candidates in less time with Jobvite. (WHITE PAPER) READ ABSTRACT |

The IT Service Management Self-Assessment Tool - Unlock the Value of Service Management by IBM Software Group August 2008 - (Free Research) Take the assessment and rate processes grouped for your convenience (WHITE PAPER) READ ABSTRACT |

Ovum IT Service Management Vendor Report Card 2006 by IBM Software Group August 2008 - (Free Research) This report card evaluates how well each major vendor's ITSM strategy and mid-to-long term strategic roadmap aligns with emerging customer requirements and addresses emerging demands for ITSM links to application lifecycle management. (WHITE PAPER) READ ABSTRACT |

IFS Applications - Construction, Contracting & Service Management by IFS The experience we’ve gained working alongside many of Europe’s leading names in the construction and engineering industries tells us that each industry sector is subject to its own unique requirements.  (SOFTWARE PRODUCT)

Make ITIL Actionable with Comprehensive IBM Service Management Solutions by IBM Software Group June 2008 - (Free Research) Read this white paper to learn how your organization can leverage ITIL best practices and better develop visibility to make better decisions based on accurate, comprehensive and timely data. (WHITE PAPER) READ ABSTRACT |

IMAGINE Improved SOA Implementation through IBM Service Management by IBM Software Group January 2008 - (Free Research) Business today must ensure that IT and Business goals are aligned when implementing new generation architectures. IBM Service Management can help. (PODCAST) READ ABSTRACT |

Address the Key Implications for Compliance Management by IBM Software Group June 2008 - (Free Research) In this white paper learn efficient and effective strategy for IT governance and compliance management, as well as how to align IT systems with business objectives, getting everything to work toward a common goal. (WHITE PAPER) READ ABSTRACT |

ITIL v3 and the Evolution of Service Management by IBM Software Group January 2008 - (Free Research) This webcast provides insights into each framework; a customer perspective on their approach to leveraging ITIL; and IBM's approach to service management. (WEBCAST) READ ABSTRACT |

Numara® FootPrints 8: Service Management that Serves the Business by Numara Software March 2008 - (Free Research) The right service management solution can help build workflows around the needs of your company. View this Webcast to learn how to can gain a competitive advantage for your service management with a solution that is easy to deploy and manage. (WEBCAST) READ ABSTRACT |

ITIL Now - A Stepped Approach by Numara Software April 2008 - (Free Research) Many ITIL-based projects fail to deliver because the scope is too large. Listen to this Webcast to learn about an integrated IT Service Management for key processes such as configurations, incidents, problems, and service level management. (WEBCAST) READ ABSTRACT |

Increasing IT Efficiency by Mobilizing ITSM and ITIL Capabilities by BlackBerry April 2008 - (Free Research) This Webcast reviews the best practices and business drivers for mobilizing ITSM applications. (WEBCAST) READ ABSTRACT |

IT Service Management Metrics That Matter: Four Key Benchmarks for Improving IT Performance by Tripwire Inc February 2008 - (Free Research) High performing organizations utilize processes and controls which achieve their operational effectiveness and efficiency objectives. This white paper outlines IT best practices that give the highest rate of performance return for your organization. (WHITE PAPER) READ ABSTRACT |

Epicor®Vista™ – Job Shop & Make-to-Order ERP Solutions by Epicor Software Corporation. Epicor Vista is a world-class, integrated manufacturing and accounting solution for emerging manufacturers, job shops or make-to-order departments of large enterprises. Vista is loaded with innovative tools that will help you take control of estimating, orders, scheduling, costing, inventory, quality and much more.  (ASP & SOFTWARE PRODUCT)

The Service Catalogue and the CMDB by newScale (E-mail this company) April 2008 - (Free Research) Learn why deploying a Service Catalogue is an essential early step in the adoption of ITIL and how it will deliver significant ROI, improve operational efficiency and enable end-to-end IT service management. (WHITE PAPER) READ ABSTRACT |

Opalis Announces New Release, OEM Partnership with CA by Opalis Software, Inc. June 2008 - (Free Research) This whitepaper covers two April 2008 announcements by Opalis Software Inc. The first announced the general availability of Opalis Integration Server 5.5 and the second introduced an OEM partnership between Opalis and CA. (WHITE PAPER) READ ABSTRACT |

IT Process Automation - Improve Processes with ITIL-ITSM Six Sigma or COBIT by Opalis Software, Inc. June 2008 - (Free Research) Orchestrating the IT infrastructure to meet the needs of the business is central to delivering on the promise of IT Process Automation (ITPA). This article examines the processes that will help your organization improve your IT processes. (ARTICLE) READ ABSTRACT |

Configuration Management - How to Really Cover your Assets by Numara Software April 2008 - (Free Research) Configuration Management is the heart of IT Service Management. This webcast will teach you what hardware and software exist in that environment, and how they relate to each other. Also discussed is how to increase service quality and reduce costs (WEBCAST) READ ABSTRACT |

ERP for Service Organizations by Epicor Software Corporation. Moving beyond Professional Services Automation (PSA), Epicor for Service Enterprises is an ERP solution developed specifically mid to large sized professional service organizations. It streamlines every aspect of your business -- from bid management to engagement delivery, from resource management to project accounting and portfolio management.  (SOFTWARE PRODUCT)

Astea Alliance Service Management Suite by Astea International Inc. (E-mail this company) Astea Alliance service management suite integrates & optimizes business processes for Contact Center, Field Service, Depot Repair, Logistics, Professional Services, & Sales & Marketing. Astea helps organizations maximize the value of their service operations by providing comprehensive, cost-effective solutions that optimize the service enterprise.  (SOFTWARE PRODUCT)

Automating and Optimizing Service Desk Performance by Kaseya April 2008 - (Free Research) The service desk is the first line of defense for reacting to IT issues, yet most organizations haven't designed their service desk properly. Read this white paper to learn about a solution that addresses this problem and help support your clie... (WHITE PAPER) READ ABSTRACT |

Download Kaseya FREE 30 Day Trial by Kaseya April 2008 - (Free Research) Kaseya Solutions provide IT solution providers and IT administrators a complete view of their environments from a centralized console. Install your own fully functional Kaseya server and begin managing your entire computing infrastructure in minutes. (DEMO) READ ABSTRACT |

Improve Your Business through Best Practice IT Management by Kaseya April 2008 - (Free Research) This white paper provides insight on ways that MSPs and IT departments can improve their management of services. Learn how using ITIL best practices with an automated management solution can address a number of the unique challenges these businesses face. (WHITE PAPER) READ ABSTRACT |

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