newScale Solutions Overview - newScale FrontOffice Suite™ by newScale. The newScale FrontOffice Suite™ provides integrated solutions for an actionable and operational Service Catalog – to define an optimal portfolio of services, forecast service more... >> Discover more offerings from newScale.
		Compliance Manager - CAPA and Adverse Event Management and Reporting System by Extraview Corporation. Compliance Manager is a web-based tracking and reporting system featuring unprecedented flexibility and ease of use. Used by world’s largest medical device and pharmaceutical more... >> Discover more offerings from Extraview Corporation.
		InfoTrends White Paper: Speeding Your Business Processes: Making Transactional Content Readily Available by IBM.. In this white paper, InfoTrends examines the business and technological requirements needed to make critical business transactional content readily available, posing IBM's more... >> Discover more offerings from IBM..

Make ITIL Actionable with Comprehensive IBM Service Management Solutions by IBM Software Group June 2008 - (Free Research) Read this white paper to learn how your organization can leverage ITIL best practices and better develop visibility to make better decisions based on accurate, comprehensive and timely data. (WHITE PAPER) READ ABSTRACT |

IFS Applications - Construction, Contracting & Service Management by IFS The experience we’ve gained working alongside many of Europe’s leading names in the construction and engineering industries tells us that each industry sector is subject to its own unique requirements.  (SOFTWARE PRODUCT)

Address the Key Implications for Compliance Management by IBM Software Group June 2008 - (Free Research) In this white paper learn efficient and effective strategy for IT governance and compliance management, as well as how to align IT systems with business objectives, getting everything to work toward a common goal. (WHITE PAPER) READ ABSTRACT |

The IT Service Management Self-Assessment Tool - Unlock the Value of Service Management by IBM Software Group August 2008 - (Free Research) Take the assessment and rate processes grouped for your convenience (WHITE PAPER) READ ABSTRACT |

Ovum IT Service Management Vendor Report Card 2006 by IBM Software Group August 2008 - (Free Research) This report card evaluates how well each major vendor's ITSM strategy and mid-to-long term strategic roadmap aligns with emerging customer requirements and addresses emerging demands for ITSM links to application lifecycle management. (WHITE PAPER) READ ABSTRACT |

IMAGINE Improved SOA Implementation through IBM Service Management by IBM Software Group January 2008 - (Free Research) Business today must ensure that IT and Business goals are aligned when implementing new generation architectures. IBM Service Management can help. (PODCAST) READ ABSTRACT |

ITIL v3 and the Evolution of Service Management by IBM Software Group January 2008 - (Free Research) This webcast provides insights into each framework; a customer perspective on their approach to leveraging ITIL; and IBM's approach to service management. (WEBCAST) READ ABSTRACT |

Numara® FootPrints 8: Service Management that Serves the Business by Numara Software March 2008 - (Free Research) The right service management solution can help build workflows around the needs of your company. View this Webcast to learn how to can gain a competitive advantage for your service management with a solution that is easy to deploy and manage. (WEBCAST) READ ABSTRACT |

Astea Alliance Service Management Suite by Astea International Inc. (E-mail this company) Astea Alliance service management suite integrates & optimizes business processes for Contact Center, Field Service, Depot Repair, Logistics, Professional Services, & Sales & Marketing. Astea helps organizations maximize the value of their service operations by providing comprehensive, cost-effective solutions that optimize the service enterprise.  (SOFTWARE PRODUCT)

The Service Catalogue and the CMDB by newScale (E-mail this company) April 2008 - (Free Research) Learn why deploying a Service Catalogue is an essential early step in the adoption of ITIL and how it will deliver significant ROI, improve operational efficiency and enable end-to-end IT service management. (WHITE PAPER) READ ABSTRACT |

ITIL Now - A Stepped Approach by Numara Software April 2008 - (Free Research) Many ITIL-based projects fail to deliver because the scope is too large. Listen to this Webcast to learn about an integrated IT Service Management for key processes such as configurations, incidents, problems, and service level management. (WEBCAST) READ ABSTRACT |

Configuration Management - How to Really Cover your Assets by Numara Software April 2008 - (Free Research) Configuration Management is the heart of IT Service Management. This webcast will teach you what hardware and software exist in that environment, and how they relate to each other. Also discussed is how to increase service quality and reduce costs (WEBCAST) READ ABSTRACT |

IT Service Management Metrics That Matter: Four Key Benchmarks for Improving IT Performance by Tripwire Inc February 2008 - (Free Research) High performing organizations utilize processes and controls which achieve their operational effectiveness and efficiency objectives. This white paper outlines IT best practices that give the highest rate of performance return for your organization. (WHITE PAPER) READ ABSTRACT |

5 Steps to Defining IT Services: A Hands-On Workbook by Enterprise Management Associates (EMA) May 2008 - (Free Research) Managing IT by service and not technology is the message of ITIL v3. Unfortunately, most IT professionals really struggle with defining IT services. (WHITE PAPER) READ ABSTRACT |

Increasing IT Efficiency by Mobilizing ITSM and ITIL Capabilities by BlackBerry April 2008 - (Free Research) This Webcast reviews the best practices and business drivers for mobilizing ITSM applications. (WEBCAST) READ ABSTRACT |

Opalis Announces New Release, OEM Partnership with CA by Opalis Software, Inc. June 2008 - (Free Research) This whitepaper covers two April 2008 announcements by Opalis Software Inc. The first announced the general availability of Opalis Integration Server 5.5 and the second introduced an OEM partnership between Opalis and CA. (WHITE PAPER) READ ABSTRACT |

ITIL Version 3 and the IT Service Catalog by newScale (E-mail this company) April 2008 - (Free Research) A new version of ITIL provides more practical guidance and a service lifecycle approach that reflects how IT operates in the real world. Increase financial transparency, service delivery performance and customer satisfaction with a service catalog. (ANALYST REPORT) READ ABSTRACT |

Business Services Management (BSM) for TIBCO® Users: Extending Visibility Across Your TIBCO Infrastructure and Beyond by SL Corporation. May 2008 - (Free Research) This paper discusses how BSM provides real-time situational awareness about IT operations, linking the availability and performance status of IT infrastructure to business-oriented services and processes. (WHITE PAPER) READ ABSTRACT |

Implementing ITIL with HP Blueprint for Service Manager 7 by Hewlett-Packard Company July 2008 - (Free Research) HP Blueprint for Service Manager 7 delivers the missing piece. Combining ITIL based IT processes with HP experience, HP Blueprint for Service Manager 7 helps align your implementation with "best practice" service management processes. (WEBCAST) READ ABSTRACT |

From Silos to Services: Using CMDB Federation to Enable an ITIL Version 3 by Hewlett-Packard Company June 2008 - (Free Research) By using a federated approach to a Configuration Management System, IT organizations can dynamically access information across teams and tools, resulting in faster, better, business-aware decisions that improve business service quality and cost. (WHITE PAPER) READ ABSTRACT |

IT Best Practices and Business Alignment by Hewlett-Packard Company June 2008 - (Free Research) Explore HP’s integrated ITIL-based service lifecycle approach for operations management in this new Enterprise Management Associates (EMA) white paper. (WHITE PAPER) READ ABSTRACT |

ITIL is Gaining Momentum but the Data Center Is Slow to Adopt by Aperture Technologies, Inc February 2008 - (Free Research) ITIL is the only comprehensive, non-proprietary framework available for the planning, provisioning and support of IT services. (WHITE PAPER) READ ABSTRACT |

IT Automation: Moving IT from Panic Mode to Managed Mode by Kaseya April 2008 - (Free Research) IT automation provides the means to maximize IT investments and align them with business objectives. Read this white paper to learn more about IT automation and why your clients must understand the need for this strategy and why it is being used today. (WHITE PAPER) READ ABSTRACT |

Download Kaseya FREE 30 Day Trial by Kaseya April 2008 - (Free Research) Kaseya Solutions provide IT solution providers and IT administrators a complete view of their environments from a centralized console. Install your own fully functional Kaseya server and begin managing your entire computing infrastructure in minutes. (DEMO) READ ABSTRACT |

IT Process Automation - Improve Processes with ITIL-ITSM Six Sigma or COBIT by Opalis Software, Inc. June 2008 - (Free Research) Orchestrating the IT infrastructure to meet the needs of the business is central to delivering on the promise of IT Process Automation (ITPA). This article examines the processes that will help your organization improve your IT processes. (ARTICLE) READ ABSTRACT |

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