newScale Solutions Overview - newScale FrontOffice Suite™ by newScale. The newScale FrontOffice Suite™ provides integrated solutions for an actionable and operational Service Catalog – to define an optimal portfolio of services, forecast service more... >> Discover more offerings from newScale.
		Compliance Manager - CAPA and Adverse Event Management and Reporting System by Extraview Corporation. Compliance Manager is a web-based tracking and reporting system featuring unprecedented flexibility and ease of use. Used by world’s largest medical device and pharmaceutical more... >> Discover more offerings from Extraview Corporation.
		InfoTrends White Paper: Speeding Your Business Processes: Making Transactional Content Readily Available by IBM.. In this white paper, InfoTrends examines the business and technological requirements needed to make critical business transactional content readily available, posing IBM's more... >> Discover more offerings from IBM..

Address the Key Implications for Compliance Management by IBM Software Group June 2008 - (Free Research) In this white paper learn efficient and effective strategy for IT governance and compliance management, as well as how to align IT systems with business objectives, getting everything to work toward a common goal. (WHITE PAPER) READ ABSTRACT |

Astea Alliance Service Management Suite by Astea International Inc. (E-mail this company) Astea Alliance service management suite integrates & optimizes business processes for Contact Center, Field Service, Depot Repair, Logistics, Professional Services, & Sales & Marketing. Astea helps organizations maximize the value of their service operations by providing comprehensive, cost-effective solutions that optimize the service enterprise.  (SOFTWARE PRODUCT)

The Forrester Wave: Data Center Automation, Q2 2008 by Hewlett-Packard Company April 2008 - (Free Research) This Forrester research brief reviews the top vendors in data center automation (DCA) and rates HP the highest due to the breadth of their solution in the very competitive DCA market. (WHITE PAPER) READ ABSTRACT |

IT Best Practices and Business Alignment by Hewlett-Packard Company June 2008 - (Free Research) Explore HP’s integrated ITIL-based service lifecycle approach for operations management in this new Enterprise Management Associates (EMA) white paper. (WHITE PAPER) READ ABSTRACT |

The Emerging IT Shift towards Business Service Automation by Hewlett-Packard Company May 2008 - (Free Research) This IDC white paper highlights the benefits of IT business service automation (BSA) and how it’s driving business initiatives such as compliance management, lower operation costs and higher business service availability. (ANALYST REPORT) READ ABSTRACT |

newScale Solutions Overview - newScale FrontOffice Suite™ by newScale (E-mail this company) The newScale FrontOffice Suite™ provides integrated solutions for an actionable and operational Service Catalog – to define an optimal portfolio of services, forecast service demand, manage IT budgets, control consumption, enable self-service, and streamline request fulfillment.  (SOFTWARE PRODUCT)

Enterprise Architecture is More than Engineering by Burton Group. July 2008 - (Free Research) While many enterprise architecture (EA) programs may be less than effective or threatened by extinction, the EA discipline is still an important set of skills and processes that improve IT decision-making and CIO effectiveness. Yet, after… (WHITE PAPER) READ ABSTRACT |

Transcript: Turbo Boosting ITIL with Business Analysis Part 2: Driving Alignment with the Business Analysis Center of Excellence by Hewlett-Packard Company August 2008 - (Free Research) This webcast will teach you how to establish a Business Analysis Center of Excellence (BACOE) to drive alignment through all levels of your organization. Learn how to turbo-boost your enterprise by establishing your own BACOE for business demands. (WHITE PAPER) READ ABSTRACT |

Building a Green Data Center by Hewlett-Packard Company June 2008 - (Free Research) Robert Frances Group (RFG) believes power and cooling optimization will become the most significant IT issue in the data center over the next 3-4 years. RFG believes there are many actions that can be taken immediately to improve the efficiency of… (WHITE PAPER) READ ABSTRACT |

Service-Based Approaches to Improving Data Center Thermal and Power Efficiencies by Hewlett-Packard Company June 2008 - (Free Research) In this white paper, read about innovative technologies and service delivery methods to provide customers with a detailed analysis of their data's thermal environment, optimize data center temperature controls to lower operating costs... (WHITE PAPER) READ ABSTRACT |

Apply the ITIL Framework with Confidence by TechExcel, Inc. (E-mail this company) March 2007 - (Free Research) ITIL provides the foundation for quality IT service management. It actively supports corporate goals by offering services that are based on efficient principles and adequately fulfilling business requirements. With the ITIL framework, IT fulfills the promise of the profit generator instead of being seen as a cost burden. (WHITE PAPER) READ ABSTRACT |

Power and Cooling Capacity Management for Datacenters by APC February 2008 - (Free Research) This paper describes the principles for achieving power and cooling capacity management. (WHITE PAPER) READ ABSTRACT |

Closing the Gap: Reactive to Proactive IT Management by Netuitive, Inc. August 2008 - (Free Research) Proactive IT management allows organizations to predict IT problems before they put business at risk. Attend this Webcast for insight into technologies and methods that can help your organization evolve from reactive to proactive IT service management. (WEBCAST) READ ABSTRACT |

Enhancing IT Support with Knowledge Management by CA. August 2008 - (Free Research) Knowledge Management is a multi-faceted initiative involving a degree of cultural change for the organization, it requires a change in processes, a reevaluation of how knowledge is captured and represented. (WHITE PAPER) READ ABSTRACT |

The IT Service Management Self-Assessment Tool - Unlock the Value of Service Management by IBM Software Group August 2008 - (Free Research) Take the assessment and rate processes grouped for your convenience (WHITE PAPER) READ ABSTRACT |

Ovum IT Service Management Vendor Report Card 2006 by IBM Software Group August 2008 - (Free Research) This report card evaluates how well each major vendor's ITSM strategy and mid-to-long term strategic roadmap aligns with emerging customer requirements and addresses emerging demands for ITSM links to application lifecycle management. (WHITE PAPER) READ ABSTRACT |

Improving System Management through Automation by CA. August 2008 - (Free Research) In today's competitive market, it is imperative that IT perform faster, better and more efficiently, with fewer resources. Every IT resource must prove its value and support the business. (WHITE PAPER) READ ABSTRACT |

Make ITIL Actionable with Comprehensive IBM Service Management Solutions by IBM Software Group June 2008 - (Free Research) Read this white paper to learn how your organization can leverage ITIL best practices and better develop visibility to make better decisions based on accurate, comprehensive and timely data. (WHITE PAPER) READ ABSTRACT |

Essential ITIL: What You Need to Exceed by CA. August 2008 - (Free Research) ITIL starts with a commitment to the people of IT, because it consists of a series of individual IT practitioner certifications. (WHITE PAPER) READ ABSTRACT |

Adding Mainframe Focus to End-to-End Application Performance Management by CA. June 2008 - (Free Research) Enterprise organizations need to take a serious look at end-to-end application performance management. This white paper discusses end-to-end application performance management for both web and mainframe solutions and how it impacts business. (WHITE PAPER) READ ABSTRACT |

ITIL Now - A Stepped Approach by Numara Software April 2008 - (Free Research) Many ITIL-based projects fail to deliver because the scope is too large. Listen to this Webcast to learn about an integrated IT Service Management for key processes such as configurations, incidents, problems, and service level management. (WEBCAST) READ ABSTRACT |

Numara® FootPrints 8: Service Management that Serves the Business by Numara Software March 2008 - (Free Research) The right service management solution can help build workflows around the needs of your company. View this Webcast to learn how to can gain a competitive advantage for your service management with a solution that is easy to deploy and manage. (WEBCAST) READ ABSTRACT |

A Breakthrough Approach for Efficient IT Service Delivery by IBM. June 2008 - (Free Research) Organizations in every industry are exploiting advanced technologies to gain a competitive advantage. In this whitepaper learn about IBM’s vision for the new enterprise data center which offers an evolutionary new model for efficient IT delivery. (WHITE PAPER)

IDC White Paper: Achieving Business Value and Gaining ROI with CA' s EITM Software for Optimizing IT Infrastructures by CA. April 2008 - (Free Research) This IDC white paper presents the results of an IDC study, sponsored by CA, to quantify the benefits, cost savings, and return on investment (ROI) that customers can achieve using CA’s Enterprise IT Management (EITM) software products. (ANALYST REPORT) READ ABSTRACT |

How Can Infrastructure Management Help Me Reduce Costs and Increase Business Productivity While Improving Service Delivery? by CA. April 2008 - (Free Research) Infrastructure Management from CA consolidates and streamlines management of your IT infrastructure, helping you reduce expenses, address changing business demands and improve delivery and performance of services that drive the business. (WHITE PAPER) READ ABSTRACT |

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