newScale Solutions Overview - newScale FrontOffice Suite™ by newScale. The newScale FrontOffice Suite™ provides integrated solutions for an actionable and operational Service Catalog – to define an optimal portfolio of services, forecast service more... >> Discover more offerings from newScale.
		TechExcel CustomerWise (formerly TechExcel CRM) Customer Support Software by TechExcel, Inc.. CustomerWise helps optimize your support process by providing your internal support team with all of the tools necessary to resolve support requests quickly. From incident more... >> Discover more offerings from TechExcel, Inc..
		CRM without Compromise: A Strategy for Profitable Growth by SAP America, Inc.. Build your CRM system so it is flexible enough to quickly respond to changing customer needs and business challenges to sustain a competitive advantage and enjoy a profitable more... >> Discover more offerings from SAP America, Inc..

Microsoft Dynamics Axapta (AX) - Enterprise Resource Planning (ERP) by CDC Software - Vis.align (E-mail this company) Microsoft Business Solutions–AX is a customizable, scalable & global Enterprise Resource Planning (ERP) solution that supports connectivity with your business. Microsoft Dynamics AX features core strengths in manufacturing & e-business, & provides functionality in wholesale distribution & business services environments.  (SERVICE) GO TO DETAILED REPORT

Service Management Professional by High 5 Software Service Management Enterprise and Professional - SME and SMP - are powerful software programs designed especially for service companies. They provide tools to help you manage your customers, staff schedules, maintenance, inventory and more.  (ASP & SOFTWARE PRODUCT) GO TO DETAILED REPORT

Microsoft Dynamics AX Overview Brochure by SunRise Tech March 2008 - (Free Research) Microsoft Dynamics AX is an integrated, adaptable business management solution that can help you and your people automate financial, customer relationship, supply chain processes and integrate valuable data. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Microsoft Dynamics™ AX Advanced Warehouse Management System by SunRise Tech March 2008 - (Free Research) Sunrise AX WMS offers complete end-to-end warehouse management functionality, including insight into production inventory flows. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

ERP for Service Organizations by Epicor Software Corporation. Moving beyond Professional Services Automation (PSA), Epicor for Service Enterprises is an ERP solution developed specifically mid to large sized professional service organizations. It streamlines every aspect of your business -- from bid management to engagement delivery, from resource management to project accounting and portfolio management.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Alliance PocketPC - Impact Field Productivity by Astea International Inc. (E-mail this company) Alliance PocketPC: For unmatched portability, this solution captures information needed for call assignments, providing support for administrative tasks that impact field productivity via a Windows CE 3.0 device. Can be used in transmission-restricted areas and remote sites out-of-range for wireless links.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Microsoft Dynamics™ AX StarShip Integration by SunRise Tech March 2008 - (Free Research) StarShip parcel shipping software is a client/server application that allows businesses to package and ship parcel/cartons via FedEx, UPS, USPS, DHL, and some LTL carriers. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Microsoft Dynamics AX by SunRise Tech March 2008 - (Free Research) Microsoft Dynamics™ AX is an integrated, adaptable business management solution that helps you and your people make business decisions with greater confidence. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Microsoft Dynamics™ AX BarTender Integration by SunRise Tech March 2008 - (Free Research) Sunrise Technologies, Inc., has created the Sunrise Bar Tender Integration designed to work with Bar Tender commander script files and commander processing, this integration provides a much simpler solution for creating complex labels. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Microsoft Dynamics™ AX Textile-Apparel-Footwear Solution by SunRise Tech March 2008 - (Free Research) The Sunrise Textile-Apparel-Footwear Solution for Microsoft Dynamics AX is an integrated and comprehensive solution for both full-package sourcing and vertical manufacturing companies. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Microsoft Dynamics AX Manufacturing Brochure by SunRise Tech March 2008 - (Free Research) An end-to-end business management solution, Microsoft Dynamics AX can provide robust features and functionality to companies focused on manufacturing and supply chain management. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

A Model Solution for Textile and Apparel Organizations by SunRise Tech March 2008 - (Free Research) As your business grows, count on easily adapting Microsoft Dynamics AX to change and evolve with your business and technology needs. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Apply ITIL Best Practices with Confidence Using TechExcel Service Suite for Asset Management, Service Desk and CRM by TechExcel, Inc. (E-mail this company) December 2006 - (Free Research) This complimentary webcast details the new features and benefits of TechExcel Service Suite, the newest version of our Asset Management, Service Desk and CRM solution, enabling you to meet critical ITIL initiatives. (WEBCAST) READ ABSTRACT | GO TO WEBCAST

Choosing a Remote DBA instead of a Full-time Consultant? by Ntirety June 2008 - (Free Research) Relational databases like Oracle grow 3x to 5x in size every three years, but most are not backed up properly. Learn about one of the newest trends in the industry: to outsource or out-task to your database administration needs. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Achieving Service-Level Compliance with Business-Critical Applications by Quest Software, Inc April 2008 - (Free Research) This paper seeks to help IT managers become proactive in managing their business-critical applications and drive application effectiveness in their organizations. It uncovers some of the greatest challenges found in management of business-criti… (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

5 Steps to Defining IT Services: A Hands-On Workbook by Enterprise Management Associates (EMA) May 2008 - (Free Research) Managing IT by service and not technology is the message of ITIL v3. Unfortunately, most IT professionals really struggle with defining IT services. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Astea Alliance - Service Lifecycle Management by Astea International Inc. (E-mail this company) Astea Alliance -supports the complete service lifecycle, and enables you to manage staff and inventory more efficiently while providing higher levels of service to customers. It provides a single, unified view of all service transactions & gives you a wealth of decision support tools to continuously refine the quality of your service process.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Manufacturing Company Increases Productivity While Managing Risk by SunRise Tech March 2008 - (Free Research) Champion Industries was unable to obtain adequate support-which was both costly and difficult to find-with the existing enterprise resource planning product, BPCS. (CASE STUDY) READ ABSTRACT | GO TO CASE STUDY

Are You Protected? Virtualization and Business Continuity by Pillar Data Systems (E-mail this company) April 2008 - (Free Research) This report provides some insights and clarifications into the practices adopted by Best-in-Class (BIC) companies that have implemented virtualization technology. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Proactive IT Management - Eliminating Mean Time To Surprise by Bez Systems June 2008 - (Free Research) Read this white paper to learn about two core competencies that can help your IT department cost-effectively improve its ability to meet internal customer expectations and support critical business functions. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

ServiceCEO Enterprise--Multi-site Service Organization Management by Insight Direct (E-mail this company) ServiceCEO Enterprise enables you to have total control over your multi-site service organization, all using one centralized database. It is perfect for the franchisor that needs to handle multiple companies, locations, and/or branches. You'll be able to be more efficiently and with fewer people—meaning you'll be able to run it more profitably.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Consulting Methodologies -- IT Infrastructure by Info-Tech Research July 2004 - (Paid) With limited amounts of money, time and people, IT managers are expected to deliver services to an increasingly complex business environment. This methodology traces the process of building an optimal IT infrastructure. Review current state, determine the ideal, and design an action plan. (ANALYST REPORT) READ ABSTRACT | GO TO ANALYST REPORT

What Is Workforce Optimization? - Field Service Scheduling and Building the Optimal Service Solution by SERVICEPower. February 2008 - (Free Research) A large field service force is the primary cost in a service organization, yet it is only relatively recently that IT tools have been available to maximize the productivity of this part of the organization. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Is IT Infrastructure Library (ITIL) Right for the Medium Enterprises? by KACE February 2008 - (Free Research) Is ITIL right for the mid-market? This paper argues that Information Technology Infrastructure Library (ITIL) is the strategic “force multiplier” that the mid-market needs to compete effectively against larger competitors. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Apply the ITIL Framework with Confidence by TechExcel, Inc. (E-mail this company) March 2007 - (Free Research) ITIL provides the foundation for quality IT service management. It actively supports corporate goals by offering services that are based on efficient principles and adequately fulfilling business requirements. With the ITIL framework, IT fulfills the promise of the profit generator instead of being seen as a cost burden. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

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