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Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc..
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Microsoft Convergence 2012 by ComputerWeekly.com

May 01, 2012 - (Free Research)
Nucleus Research assesses Microsoft’s plans to extend and develop the Microsoft Dynamics CRM platform. 
(ANALYST REPORT) READ ABSTRACT |

Microsoft Dynamics ERP Case Study: Premium Specialty Coffee Roaster and Distributor Manages Growth with Outstanding Quality by Microsoft

August 30, 2010 - (Free Research)
Read this case study to learn how Peet’s wanted to ensure best product quality while continuing to grow; make business technology more scalable, reliable, and manageable; and be more effective in taking control of the business. 
(CASE STUDY) READ ABSTRACT |

Technology value matrix : ERP by ComputerWeekly.com

November 30, 2012 - (Free Research)
Analyst group Nucleus Research looks at the latest trends in enterprise resource planning (ERP) and discusses the best performing suppliers. 
(ANALYST REPORT) READ ABSTRACT |

Driving Customer Service Success in the Cloud with Microsoft Dynamics CRM Online by Microsoft

August 23, 2010 - (Free Research)
Join us for this webcast to learn how Microsoft Dynamics CRM Online provides complete service management functionality to help you manage cases, contracts, and knowledge. 
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The Fast Track to Service Management Success: Software as a Service by CA Technologies.

September 2008 - (Free Research)
This paper begins with a discussion of the challenges that SMBs face in managing and supporting the IT solutions they need to run their businesses and examines the obstacles they face trying to effectively meet service management objectives. 
(WHITE PAPER) READ ABSTRACT |

Generali France Improves Visibility and Management of its Entire Project Portfolio with CA Clarity PPM by CA Technologies.

March 2010 - (Free Research)
To achieve its transformation programme, CA Clarity Project and Portfolio Management (PPM) has been deployed by Generali France as a centralised platform for project and portfolio management. With a centralised view of its projects, the company can ensure effective management of project interdependencies and risks. 
(ANALYST BRIEF) READ ABSTRACT |

The Hidden Security Threat -- When Ex-Employees Represent a Security Risk by Kaspersky Lab

August 2009 - (Free Research)
From the laid-off to the disgruntled, ex-employees with an axe to grind can make companies vulnerable to data theft. Kaspersky Lab security evangelist Ryan Naraine discusses the threat and offers practical advice to prevent data loss. 
(WHITE PAPER) READ ABSTRACT |

Solution Spotlight: Data Center Systems Management Software Follows CRM into SaaS by IBM

April 2014 - (Free Research)
This expert e-guide will show you how Software-as-a-Service and IT service management can help you with systems management on a budget. 
(EGUIDE) READ ABSTRACT |

Best Buy Supports New Line of Business and World-Class Sales Force by Microsoft

August 2010 - (Free Research)
In this case study you’ll learn how Best Buy for Business considered several options, including expanding its internally developed retail application, adopting a hosted CRM solution through Salesforce.com, or implementing Microsoft Dynamics™ CRM. In the end, the solution was clear. 
(CASE STUDY) READ ABSTRACT |

How Malware Can Sneak Into Your Company Networks and How to Deal With It by AVG Technologies USA, Inc.

March 2010 - (Free Research)
Taking your network offline might sound like the only effective way to keep viruses and other so-called malware out of your business. But even without the internet, there are still plenty of ways for malicious code to worm its way onto your network. Read this quick white paper for an overview of the main threats and how to protect against them. 
(WHITE PAPER) READ ABSTRACT |

Microsoft Dynamics: Empowered People, Simplified Processes, and Connected Ecosystems by Microsoft

August 2010 - (Free Research)
This white paper provides an overview of how companies can use the capabilities in Microsoft® Office 2010 and Microsoft SharePoint® Server 2010 with Microsoft Dynamics to achieve these goals. 
(WHITE PAPER) READ ABSTRACT |

CW Special Report on Oracle by ComputerWeekly.com

February 2012 - (Free Research)
This special report, updated for 2012, gives an independent view of the challenges facing Oracle, its financial performance, the services it offers, its place in the IT market and its future strategy. 
(WHITE PAPER) READ ABSTRACT |

The SMB IT Decision Maker’s Guide: How SaaS Can Benefit the IT Help Desk by BMC Software, Inc.

April 2011 - (Free Research)
Small and midsize businesses that are using software as a service (SaaS) to automate their IT help desk(s) and IT infrastructure are reporting significant savings. Check out this white paper to learn more about the benefits of SaaS. 
(WHITE PAPER) READ ABSTRACT |

Strategies for Choosing A SaaS-Based I.T. Service Management Solution by BMC Software, Inc.

April 2011 - (Free Research)
The choice on how best to consume software - whether on-premises or through a Software as a Service (SaaS) model - is based on your specific requirements at different points in your business and organizational lifecycles. Check out this white paper to learn more. 
(WHITE PAPER) READ ABSTRACT |

Enterprise Portal Rationalization: Using a Service-Oriented Architecture to Stop Web Asset Sprawl by Oracle Corporation

March 2009 - (Free Research)
This paper provides an overview of the problem of Web sprawl, and an account of the rationalization strategies organizations are adopting to gain the upper hand on sprawl. Adopting a service-oriented architecture based on integrated application platform infrastructure emerges as the key to rationalizing sprawl. 
(WHITE PAPER) READ ABSTRACT |

Doing More with Less: Next-Generation Strategies and Best Practices for Customer Service by eGain Communications Corp.

December 2003 - (Free Research)
Download a complimentary white paper on how world-class companies sustain service excellence, improve contact center productivity and reduce costs to beat their competitors in today's tough business environment. 
(WHITE PAPER) READ ABSTRACT |

SAP Workforce and Scheduling Optimization Demo by ClickSoftware

August 2009 - (Free Research)
Watch this demo to learn how SAP Workforce and Scheduling Optimization can help offer better customer service, which leads to customer loyalty which ultimately leads to higher profits by allowing you to manage service scheduling and dispatching, support Mobile service operations, schedule service appointments, monitor service operations, and more 
(WEBCAST) READ ABSTRACT |

Analyst's take: Nucleus Research's top 10 IT predictions for 2010 by ComputerWeekly.com

January 2011 - (Free Research)
The cloud continues to drive both rapid ROI and new ISV business models.  Beyond the cloud, expect 2010 to bring greater use of analytics, automation, and CRM, and a permanent shift in structural unemployment.  Bid auf Wiedersehen to the vendors who still haven’t gotten it. 
(WHITE PAPER) READ ABSTRACT |

Special report on SAP by ComputerWeekly.com

December 2013 - (Free Research)
This 9 page special report, independently written by Computer Weekly and updated for 2013, gives you the key facts on SAP, its strategy, products and services and financial performance. 
(WHITE PAPER) READ ABSTRACT |

What Is Cloud Computing? by Salesforce.com

March 2009 - (Free Research)
Cloud computing is a better way to run your business. Instead of running your apps yourself, they run on a shared data center. When you use any app that runs in cloud, you just log in, customize it, and start using it. 
(VIDEOCAST) READ ABSTRACT |

Improving Help Desk Efficiency: Asset Management and Help Desk Optimization by TechExcel

August 2008 - (Free Research)
This paper explains how asset discovery, and AssetWise Discovery software, plays a vital role in raising help desk efficiency while maintaining customer satisfaction and resolving problems effectively. 
(WHITE PAPER) READ ABSTRACT |

Mobile Phones Emerge As Security Threat Targets by Trend Micro, Inc.

October 2010 - (Free Research)
Due to their portability and advanced computing features, mobile phones are becoming popular devices for Web surfing. Just like PCs, however, these gadgets are also susceptible to various security threats. Users must remain cautious when using their mobile phones to surf the Internet to keep their phones malware free. 
(WHITE PAPER) READ ABSTRACT |

Comparing the Total Cost of Ownership of SME On-Premises Business Management Applications and SAP Business ByDesign by SAP*

March 2010 - (Free Research)
In this document, we analyze the lifetime cost of ownership for a typical on-premises SME business management system and compare it to the cost of an equivalent SAP Business ByDesign implementation. 
(ANALYST BRIEF) READ ABSTRACT |

Virtualization - Aligning IT Supply With Business Demand by Arrow ECS HP Group and Intel

October 2005 - (Free Research)
Virtualization allows you to dynamically allocate and manage resources in a utility-like way. It helps you break down the rigid IT structures that inhibit business agility. Virtualization also helps you increase utilization of valuable computing resources. 
(WHITE PAPER) READ ABSTRACT |

The Potential ROI of a Remote Support Solution via the SaaS Model Presentation Transcript by GoToAssist

June 2009 - (Free Research)
Increased productivity, better customer interactions and quicker response times are all benefits of using SaaS-based remote support solutions. But how do you quantify these savings? This presentation transcript will address the real dollar savings of using this model and the potential for ROI. 
(PRESENTATION TRANSCRIPT) READ ABSTRACT |

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