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1 - 25 of 500 | Next Page

CRM Built for IT: The Executive Guide to Selecting CRM that Meets IT Needs by Pivotal CRM, a CDC Software solution

November 11, 2009 - (Free Research)
This white paper provides everything the CIO and IT team must know to evaluate a CRM system based on the critical business and technical issues that matter to IT directors and chief information and technology officers. 
(WHITE PAPER) READ ABSTRACT |

CRM Built for Customer Service: The Executive Guide to Selecting CRM that Meets Service Needs by Pivotal CRM, a CDC Software solution

February 20, 2009 - (Free Research)
This paper explores core principles companies can use to help them select a CRM system. 
(WHITE PAPER) READ ABSTRACT |

Simplify Oracle CRM On Demand Integration by Cast Iron Systems

February 23, 2009 - (Free Research)
Oracle CRM on Demand solutions offer tremendous benefits like rapid implementations, ease-of-use and subscription pricing. SaaS adoption is increasing so the need to integrate between such products and backend applications is critical to rapidly realizing the full benefits of the solution. Read this paper for more. 
(WHITE PAPER) READ ABSTRACT |

Oracle and Cast Iron Systems: Delivering an Integrated CRM Experience - Webcast by Cast Iron Systems

March 03, 2009 - (Free Research)
View this Webcast and complimentary Podcast to discover how you can rapidly synchronize your sales and customer service data with a variety of on-premise and on-demand systems. 
(WEBCAST) READ ABSTRACT |

Financial Services Company Gains Improved Sales Performance with Easy-to-Use Solution by Microsoft

January 01, 2008 - (Free Research)
Security Benefit needed a customer relationship management (CRM) solution that would provide its remote sales force with access to real-time information. In July 2007, the company implemented Microsoft Dynamics™ CRM 3.0. Now, Security Benefit gains from increased agility, new sales opportunities, and reduced IT costs. 
(CASE STUDY) READ ABSTRACT |

Dell completes virtualization deployment for heavy-equipment dealer Kelly Tractor in 20 days by Dell and VMware

July 01, 2008 - (Free Research)
An aging, proprietary enterprise resource planning (ERP) system at Kelly Tractor limited the company's ability to integrate information from separate departments and build new, innovative sales and services tools. Read how the company benefited from Dell and VMware virtualization. 
(CASE STUDY) READ ABSTRACT |

Virtualization - aligning IT supply with business demand by Arrow ECS HP Group and Intel

October 01, 2005 - (Free Research)
Virtualization allows you to dynamically allocate and manage resources in a utility-like way. It helps you break down the rigid IT structures that inhibit business agility. Virtualization also helps you increase utilization of valuable computing resources. 
(WHITE PAPER) READ ABSTRACT |

Achieving Service Excellence Across The Enterprise by Numara Software

February 01, 2009 - (Free Research)
Common problems with interdepartmental handling of customer issues include a mismatch of priorities, no shared understanding of customer impact, and overall communication problems between teams. The solution is to create enterprise-wide workflow and visibility.. 
(WHITE PAPER) READ ABSTRACT |

Seven Ways ITIL Can Help You in an Economic Downturn by BMC Software, Inc

June 15, 2009 - (Free Research)
IT Infrastructure Library® (ITIL®) best practices promote a well-functioning, collaborative IT environment that can enable the business and your IT organization to cope with the effects of economic stress. ITIL can help you to deliver higher-performing technology services that help your business to be both more competitive today and... 
(WHITE PAPER) READ ABSTRACT |

Four Common ERP Implementation Mistakes by IFS

January 12, 2009 - (Free Research)
Here are four common mistakes an implementation leader and team can make, and suggestions on how to avoid them. 
(WHITE PAPER) READ ABSTRACT |

Globo.com Acquires 200,000 New Customers in 2 years and Reduces Churn by 30% with Data Mining by SPSS Inc. Worldwide Headquarters

May 04, 2009 - (Free Research)
This Internet service provider/portal operator of Globo, Brazil's largest media conglomerate, delivers the content Brazilian Web users want using PASW Statistics. 
(CASE STUDY) READ ABSTRACT |

CRM Whitepaper: Using Business Rules to Increase Opportunities for Upsell, Cross-Sell and Customer Satisfaction by IBM

November 30, 2009 - (Free Research)
This white paper discusses one of the most effective ways to extend CRM functionality to competitively enhance your customers' experiences. 
(WHITE PAPER) READ ABSTRACT |

End-to-End Service Management in the Virtualized Environment: Delivering on the Promises of Virtualization by Hewlett-Packard Company

October 30, 2008 - (Free Research)
This paper proposes an approach for IT to manage virtualized environments and shows how HP Business Service Management software enables IT operations to link specialists and specialized tools into day-to-day operations while keeping promises to business users. 
(WHITE PAPER) READ ABSTRACT |

eBook: Lean ITSM Methods in Lean Times by SearchCIO.com

November 20, 2009 - (Free Research)
As IT shops continue to look for ways to cut costs, increase efficiency and improve service, many turn to IT Service Management frameworks for guidance. Learn how to adopt or advance your use of ITSM practices to streamline IT and build an efficient, service-oriented organization. 
(EBOOK) READ ABSTRACT |

Microsoft Podcast: Pivotal CRM Innovates with Microsoft Technologies by Pivotal CRM, a CDC Software solution

November 18, 2009 - (Free Research)
This podcast explains how Pivotal 6 increases user adoption and productivity by mirroring the familiar Microsoft interface and embedding Microsoft Outlook and SharePoint within the CRM system. 
(PODCAST) READ ABSTRACT |

Anatomy of a Siebel CRM Archiving Project by IBM

February 01, 2008 - (Free Research)
The basic principles for managing an archiving project presented in this paper can help you initiate and plan an archiving strategy that meets your organization’s requirements. 
(WHITE PAPER) READ ABSTRACT |

Optimizing Business Service Management (BSM) in a Challenging Global Economy: Delivering Service Quality While Improving IT Efficiency by Hewlett-Packard Company

May 25, 2009 - (Free Research)
This IDC White Paper examines the roles of virtualization and automation in improving operational efficiencies. Delivering end-to-end service visibility across both physical and virtual infrastructures is a key requirement for preventing service outages or failures. 
(WHITE PAPER) READ ABSTRACT |

Beyond the Thin Client: Why a Smart Client CRM Solution May Be a Smarter Choice by Pivotal CRM, a CDC Software solution

November 11, 2009 - (Free Research)
This white paper compares and contrasts the two primary alternatives to thin clients and examines the differentiating characteristics that could impact your CRM implementation. Read on to learn why a smart client CRM solution may be a smarter choice. 
(WHITE PAPER) READ ABSTRACT |

CIO Decisions eZine: ITSM Managing for Efficiency and Effectiveness by SkillSoft Corporation

November 10, 2009 - (Free Research)
IT Service Management frameworks are helping CIOs leverage best practices to lead change, improve response time and better manage the IT/business relationship. In this CIO Decisions eZine, experts offer insights into how to roll out your ITSM implementation. 
(EZINE) READ ABSTRACT |

With New CRM Solution, Distributor Improves Productivity and Customer Satisfaction by Microsoft

April 18, 2008 - (Free Research)
Noble Trade is a wholesale distributor of plumbing, heating, and industrial materials. The company lacked a comprehensive CRM tool that would allow employees to keep a close eye on business relationships. To address these challenges, managers selected Microsoft Dynamics™ CRM Online as the company's CRM solution. 
(CASE STUDY) READ ABSTRACT |

Using Encrypting File System to Protect Microsoft Dynamics CRM Data on a V3c Client Running Windows XP Professional by Microsoft

June 28, 2007 - (Free Research)
This white paper explains how to use Encrypting File System (EFS), a feature that is provided by default in the Windows® operating system, to protect data in Microsoft Dynamics CRM clients for Outlook Compatibility Update running on Windows XP Professional Service Pack 2 (SP2). There are many different solutions available to encrypt data on disk. 
(WHITE PAPER) READ ABSTRACT |

CRM Solution’s Superior Workflows, Multi-Tenancy Create Stronger Customer Service by Microsoft

April 21, 2008 - (Free Research)
Using the multi-tenancy features of the solution, The Linc Group can tailor the CRM experience for each of its offices and franchisees around the world. The true value of Microsoft [Dynamics] CRM [4.0] is about how successful the tool can make employees in their jobs . . . 
(CASE STUDY) READ ABSTRACT |

Practical and Flexible IT Service Management for the Real World by Numara Software

January 06, 2009 - (Free Research)
This webinar will show you why Numara® FootPrints® 9, a highly flexible and practical service desk solution, is the best value in the service desk market today. 
(WEBCAST) READ ABSTRACT |

Drive Real-World Business Processes with Microsoft Dynamics CRM by Microsoft

September 09, 2009 - (Free Research)
Watch this webcast to learn how Microsoft Dynamics CRM can help you develop and strengthen profitable customer relationships. 
(WEBCAST) READ ABSTRACT |

Do Extraordinary Things Everyday with Microsoft Dynamics CRM! by Microsoft

September 09, 2009 - (Free Research)
In this webcast, we show you how the productivity of your sales, customer service, and marketing teams can be dramatically increased by taking advantage of the enhancements in the newly released Microsoft Dynamics CRM 4.0. 
(WEBCAST) READ ABSTRACT |

1 - 25 of 500 | Next Page


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