TechExcel CustomerWise (formerly TechExcel CRM) Customer Support Software by TechExcel, Inc.. CustomerWise helps optimize your support process by providing your internal support team with all of the tools necessary to resolve support requests quickly. From incident more... >> Discover more offerings from TechExcel, Inc..
		InfoTrends White Paper: Speeding Your Business Processes: Making Transactional Content Readily Available by IBM.. In this white paper, InfoTrends examines the business and technological requirements needed to make critical business transactional content readily available, posing IBM's more... >> Discover more offerings from IBM..
		CRM without Compromise: A Strategy for Profitable Growth by SAP America, Inc.. Build your CRM system so it is flexible enough to quickly respond to changing customer needs and business challenges to sustain a competitive advantage and enjoy a profitable more... >> Discover more offerings from SAP America, Inc..

The Power of Remote Support in Battling Today's Top Customer Support Issues by Citrix Online-GotoAssist May 2008 - (Free Research) This paper explores various issues and offer guidance to help companies successfully face the challenges to improve service levels and differentiate competitively based on quality of service. (WHITE PAPER) READ ABSTRACT |

Cisco Catalyst 3560 Series Switches by Cisco Systems, Inc The Cisco® Catalyst® 3560 Series is a line of fixed-configuration, enterprise-class switches that include IEEE 802.3af and Cisco prestandard Power over Ethernet (PoE) functionality in Fast Ethernet and Gigabit Ethernet configuration.  (HARDWARE PRODUCT)

Epicor for Distribution - Enterprise and Mid-Market Distribution Management by Epicor Software Corporation. Designed for the unique needs of large and mid-market distributors, Epicor for Distribution streamlines all of your core distribution processes. It gives you an integrated platform for sales, CRM, supply chain, logistics, financials and reporting - a single point of visibility and control of the processes of a profitable distribution chain.  (SOFTWARE PRODUCT)

ERP for Service Organizations by Epicor Software Corporation. Moving beyond Professional Services Automation (PSA), Epicor for Service Enterprises is an ERP solution developed specifically mid to large sized professional service organizations. It streamlines every aspect of your business -- from bid management to engagement delivery, from resource management to project accounting and portfolio management.  (SOFTWARE PRODUCT)

Parature Customer Service™ Software by Parature Inc. Parature Customer Service™ software integrates the customer portal, rich knowledgebase and full trouble ticket software in one dynamic, unified system that manages all your support needs.  (SOFTWARE PRODUCT)

Forrester Best Practices: Improve IT Service Delivery and Support with Remote Services by Citrix Online-GotoAssist July 2008 - (Free Research) View this Webinar, featuring Chip Gliedman, principal analyst for Forrester Research, who reveals 5 best practices for improving IT service delivery and support. (WEBCAST) READ ABSTRACT |

The Support Impacts of Technical Complexity on Margins and Customer Satisfaction by Citrix Online-GotoAssist May 2008 - (Free Research) This Research Brief addresses 1 of the 6 key strategic issues: The Support Impacts of Technical Complexity on Margins and Customer Satisfaction. (WHITE PAPER) READ ABSTRACT |

Asset Management - the New Wave by TechExcel, Inc. (E-mail this company) October 2006 - (Free Research) IT Service and Support requires firm control over its assets and services. Fully understanding the location, health and performance of all enterprise assets has a direct impact on the organization’s overall corporate financial performance. (WHITE PAPER) READ ABSTRACT |

Akamai Digital Asset Solutions for the Media and Entertainment Industry by Akamai Technologies (E-mail this company) If you provide anytime-anywhere online media, you have to overcome irregular traffic, large file sizes, and unpredictable Internet conditions to deliver your media assets quickly and effectively. Akamai Digital Asset Solutions help companies such as CBS, Viacom, Sony Computer Entertainment, and Starz Entertainment Group overcome these challenges.  (SERVICE)

2005 Service and Support Metrics Survey by CRMindustry.com (E-mail this company) March 2005 - (Free Research) Support is undergoing a quiet revolution. During the recent technology downturn, it was service and support revenue that sustained many companies. This report presents top level benchmarks of the key metrics used in determining support success. (ANALYST REPORT) READ ABSTRACT |

Automating and Optimizing Service Desk Performance by Kaseya April 2008 - (Free Research) The service desk is the first line of defense for reacting to IT issues, yet most organizations haven't designed their service desk properly. Read this white paper to learn about a solution that addresses this problem and help support your clie... (WHITE PAPER) READ ABSTRACT |

Five Ways to Improve Your Company's Efficiency by Cisco Systems, Inc February 2008 - (Free Research) Small and medium-sized business (SMB) customers and suppliers are increasingly savvy, with high expectations for immediate and personalized service and support. (WHITE PAPER) READ ABSTRACT |

How to Translate Good Service into Market-Share Advantage by Citrix Online-GotoAssist May 2008 - (Free Research) This research brief addresses 1 of the 6 key strategic issues: How to Translate Good Service into Market-Share Advantage. (WHITE PAPER) READ ABSTRACT |

SAP Solution Manager and Newmerix: Implementation Best Practices by Newmerix June 2008 - (Free Research) Newmerix™ Automate! for SAP enhances the Solution Manager Change and Transport System (CTS) enforcing flexible, robust workflows that meet the complex needs of compliant change management processes. (WHITE PAPER) READ ABSTRACT |

Supportindustry.com 2006 Service and Support Metrics Survey by CRMindustry.com (E-mail this company) March 2006 - (Free Research) In March 2006, SupportIndustry.com conducted a survey of high-level executives representing a range of industries. The data gathered provides valuable insight into a range of issues and challenges important to service and support executives. Read our fourth annual report covering trends in service and support. (WHITE PAPER) READ ABSTRACT |

2005 Trends & Directions in Web-Based Support by CRMindustry.com (E-mail this company) June 2005 - (Free Research) While there's a wealth of rich, increasingly comprehensive technologies available enabling businesses to drive toward true service and support optimization, this paper discusses the decision to deploy and across what channels should depend on a strategy based on clearly defined goals. (WHITE PAPER) READ ABSTRACT |

Datex Corporation & Best Software SLX: Saleslogix 6.2 for Customer Relationship Management by Datex Corporation. July 2008 - (Free Research) SalesLogix 6.2, delivers integrated sales, marketing, customer service and support automation solutions, SalesLogix is built with versatility to meet the unique needs of small and medium sized businesses. (WHITE PAPER) READ ABSTRACT |

Datex Professional Services: Let Our Team of Experts Work for You by Datex Corporation. July 2008 - (Free Research) Professional Services are critical when implementing new technology in your facility. From the initial consultation to training and follow up services, Datex Corporation offers all the service and support our customers need. (WHITE PAPER) READ ABSTRACT |

Optim Data Growth Solution for Oracle's PeopleSoft Enterprise by IBM. IBM's Optim™Data Growth Solution for Oracle's PeopleSoft Enterprise provides proven archiving capabilities. Now you can align continuous control of your PeopleSoft data with business objectives to optimize performance, mitigate risks and control costs.  (SOFTWARE PRODUCT)

Optim™ Data Growth Solution for Oracle's Siebel® CRM by IBM. IBM's Optim™ Data Growth Management Solution for Oracle's Siebel® CRM offers comprehensive Siebel archiving capabilities, fully integrated within the Siebel workflow. You define policies for managing your data - when it needs to be available, how long it should be retained, and who can access it.  (SOFTWARE PRODUCT)

Akamai Digital Asset Solutions for the Media and Entertainment Industry by Akamai Technologies. Akamai's Media Delivery Solution has helped leading media & entertainment companies such as CBS, Viacom, Apple and Warner Music execute profitable digital media strategies and successful online events.  (SERVICE)

Using Web-based Support Tools to Improve Customer Service by CRMindustry.com (E-mail this company) June 2007 - (Free Research) The Web has been the focus for some time of businesses looking to improve processes and deploy technologies surrounding service delivery. Learn how Service-centric organizations have already integrated their in-house service and support applications to improve customer interaction on the web. (WHITE PAPER) READ ABSTRACT |

Apply the ITIL Framework with Confidence by TechExcel, Inc. (E-mail this company) March 2007 - (Free Research) ITIL provides the foundation for quality IT service management. It actively supports corporate goals by offering services that are based on efficient principles and adequately fulfilling business requirements. With the ITIL framework, IT fulfills the promise of the profit generator instead of being seen as a cost burden. (WHITE PAPER) READ ABSTRACT |

IRMS Warehouse Management System Suite (SCM) by Integrated Warehouse Solutions. The IRMS system begins with the classic WMS foundation and expands to deliver flexibility and adaptability to commercial and government organizations, whatever the need.  (SOFTWARE PRODUCT)

LANDesk - Enterprise Desktop & Security Mgmt. for North American Companies by CreekPointe (E-mail this company) LANDesk® solutions were designed specifically for North American companies and empowers enterprises to centrally manage and protect desktops, servers and mobile devices through a single console. They're cost-effective, intelligent and provide IT & Help Desk Managers with a rapid time to value.  (RESELLER & SERVICE)

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