TechExcel CustomerWise (formerly TechExcel CRM) Customer Support Software by TechExcel, Inc.. CustomerWise helps optimize your support process by providing your internal support team with all of the tools necessary to resolve support requests quickly. From incident more... >> Discover more offerings from TechExcel, Inc..
		Customer Support Solution by Extraview Corporation. As a leading software customer support solution for small companies to the world's largest organizations, the ExtraView Customer Support solution features comprehensive customer more... >> Discover more offerings from Extraview Corporation.
		IP Phone 7900 by Cisco Systems, Inc. The new suite of evolutionary Cisco Unified IP Phones, Cisco Unified IP Phone 7975G, 7965G, 7945G, 7962G, and 7942G models, have Advanced Media endpoints, which create an more... >> Discover more offerings from Cisco Systems, Inc.

Intelligent Call Handling - Optio Improves Customer Responsiveness by Cisco Systems, Inc February 22, 2008 - (Free Research) Optio Software depends on Cisco Unified Communications to deliver more responsive customer service and better manage worldwide operations. (WEBCAST) READ ABSTRACT |

Intelligent Mobility BlackBerry Technical Seminar -- NEW! CIO Seminar Sessions by BlackBerry June 2008 - (Free Research) Integration, synchronization, management, security; and unmatched efficiency - if it's about getting the most from your BlackBerry® solution, you'll find it at the BlackBerry Technical Seminar. (WEBCAST) READ ABSTRACT |

Cisco Unified CRM Connector 3.0. by Cisco Systems, Inc The Cisco Unified Communications system is a full-featured business communications system built into an intelligent IP network.  (SOFTWARE PRODUCT)

Virtual Seminar: Best Practices for Archiving Lotus Domino Environments by Symantec Corporation. June 2008 - (Free Research) This webcast discusses best practices for regaining control of the costs associated with storing, managing, and discovering email and other electronic files. (WEBCAST) READ ABSTRACT |

Astea Alliance Application Extensions by Astea International Inc. (E-mail this company) Application Extensions include: Analytic facilities, which provide real-time analysis of business performance; Customer portals, allowing access to timely & accurate data about customer account or service orders; & Mobile capabilities, that empower field forces to fully participate in corporate goals for revenue optimization & customer retention.  (SOFTWARE PRODUCT)

Get the Fuel You Need to Combat Rising Gas Prices - Making Your Mobile Workforce more Efficient by Astea International Inc. (E-mail this company) May 2006 - (Free Research) The livelihood of your mobile workforce hinges on their ability to travel to and from job sites - with gas prices continuously on the rise your bottom line is going to feel the pain. Streamlining your processes and maximizing your profits is essential for survival in today's economic environment. (WEBCAST) READ ABSTRACT |

Seamless Customer Conversations: Driving Intelligent Interactions in the Contact Center by Infor. March 2008 - (Free Research) Contact centers are becoming primary interaction points for many customers. Learn how to make these important interactions more personalized and intelligent for customer retention and increased sales opportunities. (WHITE PAPER) READ ABSTRACT |

OASIS Professional Liability; Claims, Policy, and Financial Management by Delphi Technology, Inc. (E-mail this company) OASIS Professional Liability is a component-based, fully integrated insurance processing system, that supports full-service professional liability insurance companies, third party claims administrators, and self-insured entities.  (ASP & SOFTWARE PRODUCT)

Virtual Seminar: Advanced Enterprise Virtualization by Data Center Decisions August 2008 - (Free Research) Participate in this seminar on June 25th to get expert guidance on managing your virtual infrastructure. The experts will touch upon topics such as how to choose virtualization candidates, migration strategies, disaster recovery considerations and more. (WEBCAST) READ ABSTRACT |

Cisco Catalyst 3750 Series Switches by Cisco Systems, Inc The Cisco Catalyst 3750 Series Switch is an innovative product for midsize organizations and enterprise branch offices.  (HARDWARE PRODUCT)

Mobilizing Your Workforce - The Powerful Differentiator - Including Information from "The Mobile Field Service Solution Selection Report" by the Aberdeen Group by Astea International Inc. (E-mail this company) May 2006 - (Free Research) According to Aberdeen, companies that have deployed mobile field service solutions have realized, on average, 27% improvement in worker productivity, 19% increase in customer satisfaction/retention, 17% increase in overall profitability, and 13% increase in service revenues. Are you interested in achieving results like these? (WEBCAST) READ ABSTRACT |

Justifying Your Technology Investments Through ROI by KnowledgeStorm Webinars (E-mail this company) April 2004 - (Free Research) As budgets stay tight and finance professionals become more involved in technology buying decisions, be better prepared to defend your business case through the use of financial metrics and Return on Investment (ROI) calculators. (WEBCAST) READ ABSTRACT |

BIG-IP Local Traffic Manager by F5 Networks (E-mail this company) The BIG-IP® Local Traffic Manager is an application delivery networking system that provides the most intelligent and adaptable solution to secure, optimize, and deliver applications, enabling organizations to effectively and competitively run their business.  (HARDWARE PRODUCT)

Optimizing Networks and Applications for End-to-End Performance by SearchNetworking.com August 2008 - (Free Research) These Virtual Seminar sessions, led by Networking experts Larry Burton, Laura Chappell, and Peter Sevcikare are designed specifically to cover the most important upcoming issues in network management and the challenges that you'll face (VIRTUAL TRADE SHOW) READ ABSTRACT |

EdgePlatform for Application Acceleration and Delivery by Akamai Technologies. The Akamai EdgePlatform is a purpose built Application Delivery Network that accelerates delivery of applications and content over the Internet, which can lead to increased usage, adoption and improved productivity.  (SOFTWARE PRODUCT)

Dialogue Live by Exstream Software. Dialogue Live is an intelligent, interactive document solution that provides a common infrastructure for managing the editing of all types of interactive documents across the enterprise.  (SOFTWARE PRODUCT)

Email and File Archiving Virtual Seminar by SearchExchange August 2008 - (Free Research) This live virtual seminar is designed to duplicate the information and interaction you'd experience at any of our traveling, in-person seminars, with the convenience of desktop access and on-demand functionality. (WEBCAST) READ ABSTRACT |

BIG-IP WebAccelerator Web Application Delivery for Portal, CRM, & ERP by F5 Networks (E-mail this company) BIG-IP WebAccelerator is a web application delivery solution that provides a series of intelligent technologies that overcome problems with browsers, web application platforms, and WAN latency issues, which impact user performance. BIG-IP WebAccelerator increases interactive user performance for web, Portal, CRM, and Collaboration applications.  (HARDWARE PRODUCT)

eBook: Business Intelligence (BI) in the Midmarket: Heeding the Call for Intelligent Information by Cognos Incorporated June 2008 - (Free Research) Data is useful if it can be turned into knowledge, and that knowledge is useful if we can use it to make better decisions. (WHITE PAPER) READ ABSTRACT |

Log Management meets SaaS: Marriage of Convenience or Match Made in Heaven? (Virtual Trade Seminar) by Alert Logic August 2008 - (Free Research) Check out this videocast for a discussion about the effects of Software-as-a-Service (SaaS) based solutions on the information security market and learn how your company can benefit from SaaS log management tools. (VIDEOCAST) READ ABSTRACT |

JProbe® -- Java Profiler for Intelligent Code Profiling by Quest Software, Inc JProbe is an enterprise-class Java profiler providing intelligent diagnostics on memory usage, performance and test coverage, allowing developers to quickly pinpoint and repair the root cause of application code performance and stability problems that obstruct component and integration integrity.  (SOFTWARE PRODUCT)

Astea Alliance Service Management Suite by Astea International Inc. (E-mail this company) Astea Alliance service management suite integrates & optimizes business processes for Contact Center, Field Service, Depot Repair, Logistics, Professional Services, & Sales & Marketing. Astea helps organizations maximize the value of their service operations by providing comprehensive, cost-effective solutions that optimize the service enterprise.  (SOFTWARE PRODUCT)

NetAcuity IP Intelligence Technology by Digital Element. NetAcuity IP Intelligence provides the most comprehensive set of IP data available for targeted online advertising, content localization, geographic rights management, local search optimization, local ad serving, and enhanced analytics.  (SOFTWARE PRODUCT)

Cisco Catalyst 3560 Series Switches by Cisco Systems, Inc The Cisco® Catalyst® 3560 Series is a line of fixed-configuration, enterprise-class switches that include IEEE 802.3af and Cisco prestandard Power over Ethernet (PoE) functionality in Fast Ethernet and Gigabit Ethernet configuration.  (HARDWARE PRODUCT)

Jobfox Stays ahead of Brisk Growth with Customer Self-Service by Parature Inc. August 2008 - (Free Research) To speed response times, Jobfox was looking for a customer service system with self-service capabilities, automation and reporting & Parature Customer Service™ software offered just the right combination of capabilities. (CASE STUDY) READ ABSTRACT |

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