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Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc..
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Next-Generation CRM: Driving Productivity with End-to-End Cloud Services by Microsoft

October 21, 2011 - (Free Research)
The newest wave of customer relationship management (CRM) applications will leverage the power of cloud computing to offer delivery models, including services being called and delivered within the application. Access this report from IDC to explore the future of CRM application delivery. 
(WHITE PAPER) READ ABSTRACT |

CRM Total Cost of Ownership: Fees, Subscriptions and Hidden Costs by SugarCRM Inc.

July 15, 2011 - (Free Research)
The following analysis provides a comparative price analysis of four leading CRM solutions for midmarketorganizations. Forrester Research defines midmarket organizations as any organization with revenues of lessthan $1 billion and/or fewer than 1,000 employees. 
(WHITE PAPER) READ ABSTRACT |

Best Buy Supports New Line of Business and World-Class Sales Force by Microsoft

August 06, 2010 - (Free Research)
In this case study you’ll learn how Best Buy for Business considered several options, including expanding its internally developed retail application, adopting a hosted CRM solution through Salesforce.com, or implementing Microsoft Dynamics™ CRM. In the end, the solution was clear. 
(CASE STUDY) READ ABSTRACT |

Presentation Transcript: Developing for the Future - The New Trend for Hosted VXML by West Interactive

July 30, 2010 - (Free Research)
By taking advantage of the Voice XML platform (VXML) to manage infrastructure scale and support, companies are freeing up IT dollars and resources to focus on creating best-in-class customer experiences using IVR applications. This transcript will provide you with key information necessary to execute a comprehensive PaaS strategy using VXML. 
(PRESENTATION TRANSCRIPT) READ ABSTRACT |

Developing for the Future - The New Trend for Hosted VXML by West Interactive

June 08, 2010 - (Free Research)
By taking advantage of the Voice XML platform (VXML) to manage infrastructure scale and support, companies are freeing up IT dollars and resources to focus on creating best-in-class customer experiences using IVR applications. This webinar will provide you with key information necessary to execute a comprehensive PaaS strategy using VXML. 
(WEBCAST) READ ABSTRACT |

Ten IT Skills on the Brink of Extinction by Global Knowledge

March 21, 2014 - (Free Research)
This brief resource talks about the top 10 IT skills that are going to become irrelevant soon. It also highlights what's going to come next in terms of advancing technologies. 
(WHITE PAPER) READ ABSTRACT |

Microsoft Dynamics CRM Trial Page by Microsoft

October 24, 2011 - (Free Research)
Microsoft Dynamics CRM helps increase productivity and create a connected organization that is equipped to please your customers. The result is a compelling and engaging experience for customers that sets your business apart. 
(DEMO) READ ABSTRACT |

Create a Strong, Dynamic Customer Experience by Hewlett-Packard Limited

November 30, 2012 - (Free Research)
This resource explores the changing e-commerce landscape, and investigates how developing an omni-channel environment can help you create a strong, dynamic customer experience. 
(WHITE PAPER) READ ABSTRACT |

HP Finextra Customer Experience Report 2013 by Hewlett-Packard Limited

December 20, 2013 - (Free Research)
This white paper reveals the results of a survey focused on customer interaction in the banking industry, with 103 responses coming from 52 different European retail financial groups. Read on to discover the key forces that are impacting customer experiences. 
(WHITE PAPER) READ ABSTRACT |

Best Practices in Customer Experience Management by IBM

March 24, 2014 - (Free Research)
In this e-guide from the experts at SearchCRM.com, find out why social media has become a powerful tool for customer experience management (CEM), and discover what you can do to drive social media success. 
(EGUIDE) READ ABSTRACT |

Close the Omni-channel Customer Experience Gap by IBM

August 31, 2013 - (Free Research)
If your customers cannot move smoothly across all channels, their experiences will suffer. Access this guide to learn how you can close the omni-channel customer experience gap and bring online visibility to your contact center. 
(WHITE PAPER) READ ABSTRACT |

Delivering omni-channel shopping - Using information management and analytics in consumer industries and retail by Hewlett-Packard Limited

February 28, 2013 - (Free Research)
This resource examines the data-oriented trends affecting consumer industries and retailers, and evaluates next-generation analytics strategies that are driving success. 
(WHITE PAPER) READ ABSTRACT |

Engaging Customers: New Lessons Around Customer Behavior by IBM

March 24, 2014 - (Free Research)
This expert e-guide lays out five CEM lessons learned from AMC's hit TV show Breaking Bad that can help you cook up better customer experiences. Also inside, find a case study that describes the success that doughnut store Krispy Kreme found with the right mobile engagement strategy. 
(EGUIDE) READ ABSTRACT |

From Development to Production: Streamlining SharePoint Deployment with DocAve® Deployment Manager by AvePoint, Inc.

June 01, 2009 - (Free Research)
This document examines the capabilities of DocAve Deployment Manager and offers tips and guidance to help streamline the SharePoint deployment process while maintaining the integrity of all SharePoint staging instances. 
(WHITE PAPER) READ ABSTRACT |

Implementing ITIL Using the PMBOK Guide in Four Repeatable Steps by Global Knowledge

January 2006 - (Free Research)
This white paper provides an overview of the PMBOK® and the key process areas and functions within the IT Infrastructure Library. 
(WHITE PAPER) READ ABSTRACT |

10 Simple Steps to ITIL Network Compliance by Netcordia

December 2007 - (Free Research)
Vendors of all kinds are marketing their products as ITIL-compliant, and many are, to some degree or another. But only a few clearly stand out because of their ability to make ITIL compliance much easier and more cost-effective on an ongoing basis. Read on to learn how Netcordia stays at the top of this short list of vendors. 
(WHITE PAPER) READ ABSTRACT |

Hybrid IT Service Management by FrontRange Solutions Inc.

June 2013 - (Free Research)
This brief, two minute video will teach you about a single-platform IT service management (ITSM) solution that provides flexible deployment options, reduces IT costs, improves service delivery, and more. 
(VIDEO) READ ABSTRACT |

Virtualizing Mission-Critical Apps by SearchServerVirtualization

April 2013 - (Free Research)
In this expert resource, learn the crucial steps to take to avoid performance and availability roadblocks when virtualizing your mission-critical applications to ensure the best possible service delivery. 
(EBOOK) READ ABSTRACT |

The Shortcut Guide to Assuring Website Performance through External Web Monitoring by Neustar®

October 2010 - (Free Research)
Businesses have become dependent on Web sites and RIAs. As dependency increases, so does the complexity of Web site systems and expectations on service delivery. This book offers a detailed look at external monitoring, how to leverage monitoring to protect your brand and a roadmap for implementing and maintaining an external monitoring process. 
(EBOOK) READ ABSTRACT |

Private Cloud Is Imminent, But Is the Physical Network Hostile? by Dell, Inc. and Intel®

June 2012 - (Free Research)
This E-Guide from SearchNetworking.com describes why building a private cloud can be hostile to the physical network as we know it. Explore why physical networks don’t cut it in the private cloud and what must be done to ensure cloud success. 
(EGUIDE) READ ABSTRACT |

Roadmap for Effective Performance Monitoring at a Reduced Cost by Neustar®

February 2010 - (Free Research)
This document provides a roadmap for web delivery teams to reduce operational expenditures, and shows how to improve the effectiveness of critical information required for decision-making for Internet services. 
(WHITE PAPER) READ ABSTRACT |

Launch a Cloud From Virtualized Infrastructure by Dell, Inc. and Intel®

January 2014 - (Free Research)
This resource details a five step process for creating a private cloud. 
(WHITE PAPER) READ ABSTRACT |

5 steps for successfully reaching the private cloud by Dell, Inc. and Intel®

January 2014 - (Free Research)
This exclusive resource offers five steps for reaching the private cloud to help you maximize the technology. 
(RESOURCE) READ ABSTRACT |

Fast, Secure Apps for Remote Engineers by Dell, Inc. and Intel®

February 2014 - (Free Research)
This case-study explains how a large-scale, global research and engineering organization used VDI to centralize their infrastructure in order to provide seamless and secure access to high-performance apps, including intensive electronic design automation (EDA) applications. 
(WHITE PAPER) READ ABSTRACT |

Dell's Marius Haas on Dell's new Active Infrastructure solution by Dell, Inc. and Intel®

October 2012 - (Free Research)
In this informative video, learn about a robust, automated, converged data center infrastructure that enables businesses of all sizes to realize the value of hyperscale computing. This infrastructure combines servers, storage and networking tools to automate key tasks and streamline business process. 
(VIDEO) READ ABSTRACT |

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