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Featured Sponsors
ActiveRoles Server: Active Directory Management - Free Trial! by ScriptLogic Corporation
April 10, 2009 - (Free Research)
Businesses today grow and change at a frantic pace, making Active Directory (AD) management one of the most time-consuming IT tasks. AD administrators struggle to keep up with requests to create, change or remove user access to various network resources.
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Podcast- Offering the Cloud to your Clients by Google Apps Authorized Reseller Program
September 25, 2009 - (Free Research)
In this podcast, learn how new technologies, demographic shifts and emerging business models in the cloud computing market are changing the way VARs and MSPs are working with clients.
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Offering the Cloud to your Clients by Google Apps Authorized Reseller Program
September 25, 2009 - (Free Research)
In this webcast, learn how new technologies, demographic shifts and emerging business models in the cloud computing market are changing the way VARs and MSPs are working with clients.
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Virtualization For Better, Faster, More Cost-Effective Quality Assurance by Hewlett-Packard Company
April 01, 2008 - (Free Research)
Read this white paper to learn how adding Surgient VQMS to HP Quality Center
helps you centrally manage and allocate test lab resources from HP Quality Center across multiple and distributed teams according to business policies and quotas, and more.
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Best Practices in the Call Center: A Customer Touch-Point Methodology by Oracle Corporation
January 26, 2009 - (Free Research)
One of the biggest dangers in establishing best practices for your contact center is to do so in isolation from your self-service stakeholders. Instead, all customer "touch-points" must be viewed as part of a continuum. Customer touch points include Web Self-Service, Interactive Voice Response, Contact Center Agents, and Face-to-Face transactions.
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WebFOCUS Operational Enterprise Business Intelligence by Information Builders Inc.
(E-mail this company)
WebFOCUS is a comprehensive and fully integrated enterprise business intelligence platform. It sets the standard for enterprise business intelligence by scaling to support every level of the global organization – executive, analytical, & operational – and make data available, accessible, and meaningful to every person or application that needs it.
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Help Desk Authority Professional Edition - 30 Day Free Trial! by ScriptLogic Corporation
September 08, 2009 - (Free Research)
How are you currently tracking your help desk issues? Does your homegrown solution have too many limitations? Or is the enterprise solution you currently have overkill? Whichever scenario best describes you…we can help.
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VI Service Desk Version 4.0.1 - Free 30 Day Trial! by Velocity Integrations Software, Inc.
September 18, 2009 - (Free Research)
VI Service Desk fulfills the need to provide consistent, centralized service and support. Tickets are prioritized, assigned to the proper resources and escalated to the next support tier when necessary. Robust Ad-hoc reporting helps IT track trends and justify change.
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PODCAST: Do-It-Yourself BI Done Right: The Secret Sauce is SaaS by myDIALS Inc.
December 08, 2009 - (Free Research)
This podcast, featuring Forrester Research, explains how Software as a Service business intelligence can deliver a more cost-effective way to get relevant information to those who need it faster than traditional business intelligence can.
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Do-It-Yourself BI Done Right: The Secret Sauce is SaaS by myDIALS Inc.
November 19, 2009 - (Free Research)
This webcast, featuring Forrester Research, explains how Software as a Service business intelligence can deliver a more cost-effective way to get relevant information to those who need it faster than traditional business intelligence can.
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LSI SafeStore™ Encryption Services by LSI Corporation.
September 18, 2008 - (Free Research)
The emergence of self-encrypting drives is timely in mitigating the security vulnerabilities of data-at-rest. LSI is pleased to offer SafeStore™ encryption services which combine local key management with self-encrypting drives.
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Voice Architectures and Deployment Models by Global Knowledge
December 2008 - (Free Research)
Telephony design requires a solid understanding of the drivers for Voice over IP, corporate policies for infrastructure design, and telephone components.
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The Self-Defending Network by Cisco Systems, Inc.
August 2009 - (Free Research)
Your network is one of your most important business assets, and you need to protect this valuable resource from hackers, viruses, spyware, and other threats. Your business needs security that's built into every part of your network to proactively spot suspicious activity, identify threats, and adapt to new challenges quickly.
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Proactive PC Support Improves Service and Lowers Total Cost of Ownership by Intel Corporation
January 2009 - (Free Research)
Read this brief paper to learn about a new IT support delivery tool that reduces response time, boosts employee satisfaction and decreases operating costs. Reduce total cost of ownership using Intel's self-service PC Health Check utility.
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Improving Customer Support and Help Desk Efficiencies with On-Demand Remote Support by NTR Global
October 2009 - (Free Research)
This white paper will help anyone responsible for improving customer experiences with affordable technology solutions to understand why self-service support falls short in terms of immediate customer response expectations, how on-demand remote support delivers immediate ROI benefits, and what to look for in a new remote support solution.
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Self-Service Provisioning for Dynamic Data Centers by Surgient
October 2009 - (Free Research)
Despite flat and even shrinking IT budgets, the demand for complex services and
infrastructure to support business initiatives continues to increase. The Surgient Virtual Automation Platform™ streamlines the administration of infrastructure delivery.
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7 Ways to Inspire Customer Loyalty with Voice of the Customer (VOC) Initiatives by Vovici
October 2009 - (Free Research)
In the most challenging economic environment in generations, organizations are more focused than ever on retaining customers and maintaining existing revenue. Many businesses have put significant resources into implementing CEM and VOC programs. Read on to learn seven ways to inspire customer loyalty using these VOC initiatives.
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Qos: What Is It? Why Do We Need It? by Global Knowledge
December 2008 - (Free Research)
QoS can be used in converged networks to provide voice packets priority access to resources, or it can be used to differentiate data packets from different application stream and provide access to resources according to policy.
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Voice over Internet Protocol (VoIP) Phone Hardening-- Part I by Global Knowledge
May 2009 - (Free Research)
This paper presumes that your enterprise already has a data network security policy in place. It examines the many different settings that are available to help secure the Cisco IP Phones from potential hacker attacks, and it looks at a selection of Cisco secure infrastructure technologies that are especially useful for protecting voice systems.
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Converging Voice and IT Networks to Mobilize the Enterprise by Hewlett-Packard Company
September 2009 - (Free Research)
Because employees on the move require consistent access to people and data, enterprises have invested heavily in communications. HP and Ericsson have combined their strengths to provide an innovative, standards-based framework to unify and consolidate all the elements of an enterprise communications infrastructure.
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Service Provider’s Pocket E-Guide to Fixed Mobile Convergence by CommuniGate Systems
October 2009 - (Free Research)
Telecom service providers have to work harder at creating new ways to generate voice services revenue as the demand for wireless grows and traditional voice services declines. This pocket E-Guide details how service providers can leverage next-gen voice services, like Fixed Mobile Convergence, to address this issue.
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