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IT industry outlook 2014 by ComputerWeekly.com

April 17, 2014 - (Free Research)
This report from CompTIA provides an overview of the size, shape and growth factors of the information technology (IT) industry. 
(ESSENTIAL GUIDE) READ ABSTRACT |

Improve SalesPerformance, Optimize the Customer Experience: Sales Strategy Brief by Oracle Corporation UK Ltd

December 31, 2012 - (Free Research)
This white paper explores customer experiences throughout the selling process, how sales must adapt in the age of the customer, and ways to improve sales performance that will positively impact the customer experience. 
(WHITE PAPER) READ ABSTRACT |

Computer Weekly – 15 April 2014: Spies in the VPN by ComputerWeekly.com

April 15, 2014 - (Free Research)
In this week's Computer Weekly, the NSA/GCHQ snooping scandal has added to concerns about security of virtual private networks (VPNs) – we find out how IT chiefs should respond. Windows XP support has now ended – we look at what it means for the remaining users. And we examine the benefits of data visualisation tools. Read the issue now. 
(EZINE) READ ABSTRACT |

Transforming business at the intersection of marketing and technology by ComputerWeekly.com

April 14, 2014 - (Free Research)
Businesses have to change themselves quickly and dramatically if they want to survive and thrive, say Bob Lord and Ray Velez, CEO and CTO of razorfish, in this extract from their book, Covnerge. 
(BOOK) READ ABSTRACT |

Secure internet routing by ComputerWeekly.com

April 10, 2014 - (Free Research)
This article in our Royal Holloway Information Security series assesses whether Resource Public Key Infrastructure can provide a framework for effective security. 
(ESSENTIAL GUIDE) READ ABSTRACT |

The City of Vancouver's Information Services Grows to Better Meet Needs of Employees and Residents by Calabrio, Inc.

April 09, 2014 - (Free Research)
The call center for the City of Vancouver's 3-1-1 line (city information services) was experiencing a 20 percent year-over-year call volume growth rate. They needed a way to handle the increased call volume, without sacrificing quality service or employee satisfaction. 
(CASE STUDY) READ ABSTRACT |

The Business View of BPM by OpenText

May 22, 2013 - (Free Research)
This expert resource outlines how data people and process people can come together at the unavoidable intersection of big data and BPM. Read on to discover how changes to your processes and new formal processes will transform your business. And learn best practices for setting up a BPM strategy. 
(EGUIDE) READ ABSTRACT |

The Time Is Now: Workforce Optimization Becomes Reality for the Small-to-Medium Sized Contact Center by Calabrio, Inc.

July 31, 2013 - (Free Research)
This resource describes how workforce optimization (WFO) technologies are transforming contact centers in small to midsize businesses (SMBs). 
(WHITE PAPER) READ ABSTRACT |

Computer Weekly – 8 April 2014: Cloud wars by ComputerWeekly.com

April 08, 2014 - (Free Research)
In this week's Computer Weekly, cloud users are set to benefit from cheaper services as Google and Amazon start a price war. The mainframe is still not dead yet – we look at 50 years of the IBM mainframe. And we assess the latest attempt to encourage overseas IT experts to fill the UK's skills shortages. Read the issue now. 
(EZINE) READ ABSTRACT |

When Network Security Becomes a Network Management Problem by Infoblox

September 30, 2013 - (Free Research)
When a network management team is dealing with the aftermath of an attack, it limits their ability to do their jobs and the amount of resources and time they have. Fortunately, this white paper explains 6 ways your network management team can make positive contributions to your company's defense against various attacks. 
(WHITE PAPER) READ ABSTRACT |

Creating Order from Chaos in Data Centers and Server Rooms by Schneider Electric

October 14, 2011 - (Free Research)
This white paper details effective methods for eliminating data center clutter to ease management. 
(WHITE PAPER) READ ABSTRACT |

Containerized Power and Cooling Modules for Data Centers by Schneider Electric

May 09, 2013 - (Free Research)
Access this resource to uncover the key benefits of standardized, pre-assembled and integrated power and cooling modules over traditional data center power and cooling infrastructures. 
(WHITE PAPER) READ ABSTRACT |

Practical Options for Deploying IT Equipment in Small Server Rooms and Branch Offices by Schneider Electric

May 09, 2013 - (Free Research)
Access this resource to uncover how you can make realistic advancements to improve the availability of IT operations in your small data room. 
(WHITE PAPER) READ ABSTRACT |

Ten Cooling Solutions to Support High-density Server Deployment by Schneider Electric

July 13, 2012 - (Free Research)
Access this white paper to discover ten cooling solutions to support high-density server deployment. These strategic approaches can help you increase cooling efficiency, cooling capacity and power density. 
(WHITE PAPER) READ ABSTRACT |

Innovating in the Contact Center: Why Settle for Good When You Can Be Better? by Calabrio, Inc.

December 31, 2013 - (Free Research)
In this white paper, discover how to optimize your contact center processes with the help of new interaction channels such as social media, and make the most of interaction data to learn more about your customers and your company. 
(WHITE PAPER) READ ABSTRACT |

Has Your QSA Let You Down? by Dell SecureWorks UK

May 04, 2011 - (Free Research)
Check out this white paper to learn the different problems organizations have faced with their QSA's, how to recognize these problems, and how to avoid hiring a QSA that will present these problems. 
(WHITE PAPER) READ ABSTRACT |

Enterprise Collaboration Tools: Putting Them Into Action by SearchContentManagement

July 17, 2013 - (Free Research)
Improve enterprise collaborating systems by taking advantage of social media tools, cloud-based collaboration systems and SharePoint and balancing records management processes. 
(WHITE PAPER) READ ABSTRACT |

Developing a SharePoint Collaboration Strategy That Gets Results by SearchContentManagement

January 30, 2013 - (Free Research)
Consult this white paper to determine whether it's time to upgrade to a newer version of SharePoint now that SharePoint 2013 is available. Creating an adaptable strategy is imperative for supporting business goals and enhancing innovation and collaboration. Find out how you can prepare your users for the changes by reading this resource now. 
(WHITE PAPER) READ ABSTRACT |

Business Information E-Zine: NoSQL Makes its Mark by SearchBusinessAnalytics

April 04, 2014 - (Free Research)
In this issue, we drill down on the facts of NoSQL databases, tapping into the experiences of savvy startups and other companies whose needs led them to NoSQL technologies. But is NoSQL right for you? Companies with fast-growing vaults of Web, social media, demographic and machine data should pay attention. IT experts chime in with timely advice. 
(EZINE) READ ABSTRACT |

Hands-on with ServiceNow: An In-Depth Demo by ServiceNow

October 30, 2013 - (Free Research)
This webinar features three in-depth demonstrations of fundamental data center topics. 
(WEBCAST) READ ABSTRACT |

Three Tips for Measuring Voice in the Sea of Big Data by Calabrio, Inc.

April 03, 2014 - (Free Research)
This resource explores why the contact center has remained a highly untapped source of customer insight, explains how recent advances are giving organizations the power to analyze voice interactions, and counts down three essential success factors that you should consider. 
(WHITE PAPER) READ ABSTRACT |

Computer Weekly – 1 April 2014: Where next for the NHS Care.data programme? by ComputerWeekly.com

April 01, 2014 - (Free Research)
In this week's Computer Weekly, healthcare IT experts talk about the next steps for the controversial NHS Care.data plan to create a database of medical records. Is Moore's Law running out? We hear about the future of processor technology. And our latest buyer's guide looks at how data analytics can improve IT security. Read the issue now. 
(EZINE) READ ABSTRACT |

Acronis Backup & Recovery® 11.5 for Workstation by Acronis

March 31, 2013 - (Free Research)
This data sheet highlights the benefits of a backup solution for built for laptops and desktops. 
(WHITE PAPER) READ ABSTRACT |

Improved Chilled Water Piping Distribution Methodology for Data Centers by Schneider Electric

October 07, 2011 - (Free Research)
This white paper details the issues involved with chilled water piping and offers flexible piping as a reliable solution. 
(WHITE PAPER) READ ABSTRACT |

Determining the Power, Cooling, and Space Capacities when Consolidating Data Centers by Schneider Electric

October 09, 2012 - (Free Research)
This white paper dives into how to plan for consolidating your data center in the most efficient way possible. 
(WHITE PAPER) READ ABSTRACT |

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