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E-mail Recovery, Restoration, Search & Analysis by Ontrack® PowerControls™ by Kroll Ontrack.
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ExtraView Enterprise by Extraview Corporation

ExtraView Enterprise enables organizations to quickly and cost-effectively, create user specific web-based solutions that conform to a corporation's unique business processes and workflow requirements. 
(ASP & SOFTWARE PRODUCT)

Communications Leader Videotron Hopes to save $1.6 Million by Automating Service Calls on Blackberry Smartphones by BlackBerry

February 25, 2009 - (Free Research)
Encumbered by paper-based work orders and instructions relayed verbally, Cable TV company Videotron needed a solution that helped manage service requests in a way that cut costs and service call mistakes. They chose a wireless solution from Blackberry that automates all administrative steps involved in handling a service call. 
(CASE STUDY) READ ABSTRACT |

Essential BPM platform components by Red Hat

October 31, 2012 - (Free Research)
In BPM projects, rules, events, and workflow are equally important, so it's critical to have a platform that incorporates all of these components. View this IDC report to get an in-depth look at how combining workflow, rules, and complex event processing (CEP) can help drive more business value from BPM efforts. 
(ANALYST REPORT) READ ABSTRACT |

What is the difference between Workflow Engines and BPM Suites? by Lombardi Software, An IBM Company

May 18, 2009 - (Free Research)
To understand the power of a BPM initiative, this paper provides background on the workflow solutions of the 90's, documents a few important events that helped shape the market, and presents the elements of a successful BPM suite. 
(WHITE PAPER) READ ABSTRACT |

Six Secrets to 24x7 Exchange Availability by Marathon Technologies

September 28, 2009 - (Free Research)
The following six secrets to 24x7, disaster-tolerant Exchange will show you how to implement an Exchange environment with zero lost data and continuous application availability—with no IT intervention—in the event of a disaster. 
(WHITE PAPER) READ ABSTRACT |

Why a Shop Floor Execution (SFX) System Is an Essential Complement to Enterprise Systems by Casco Development, Inc.

July 2008 - (Free Research)
Shop Floor Execution (SFX) automates and streamlines factory operations by combining three popular applications: Labor Management, Machine Utilization and Paperless Dispatching. This provides the essential tools for real-time production process management 
(WHITE PAPER) READ ABSTRACT |

Service Excellence Comes Easy with Antenna Software on Blackberry Smartphones by BlackBerry

February 2009 - (Free Research)
Burdened by slow response times of yesterday's communication technologies, Toshiba America Medical Systems deployed Antenna Software's Field Service Solution to dispatch service calls, help CEs check parts inventory and debrief completed work. The solution had the advantage of integrating with their internal Amdocs Clarify CRM system. 
(CASE STUDY) READ ABSTRACT |

Workflow, Rules, and CEP Combine to Drive New Business Value by Red Hat

October 2012 - (Free Research)
Read this whitepaper to see why today's BPM projects involve a shift from manual to automated tasks, back-end orchestration, extensive use of rules, event-driven problem detection, and more dynamic capabilities that support knowledge workers. 
(WHITE PAPER) READ ABSTRACT |

Recovery Manager for Active Directory by Dell Software

Quest Recovery Manager for Active Directory offers an easy-to-use solution for fast, granular, online recovery of Active Directory (AD) in the event of inadvertent modification of AD due to software failure or human error. 
(ASP & SOFTWARE PRODUCT)

Software complexity, integration drive business rules automation adoption trend by IBM

November 2011 - (Free Research)
Business rules can bring additional insight, transparency and efficiency to case management, provided the approaches are combined and implemented properly. In this Tip Guide, learn how to prepare for and implement rules in case management, and where business rules and case management trends seem to be heading. 
(EGUIDE) READ ABSTRACT |

Keep Your BI Tools Running Smoothly with Intelligent Automation by Cisco Systems, Inc.

February 2012 - (Free Research)
Read this white paper to discover intelligent automation tools that free your IT team from the labor-intensive and time-consuming tasks that are associated with the administration of the SAP NetWeaver BW Accelerator appliance while accelerating time-to-insight with easily-accessible, timely, accurate business intelligence (BI) data. 
(WHITE PAPER) READ ABSTRACT |

Beyond Job Scheduling by UC4 Software, Inc

October 2011 - (Free Research)
Organizations need a highly scalable and reliable automation platform to provide the end-to-end monitoring, orchestration, and execution to connect back and front office processes. Read this white paper to learn about an automation platform that provides these services in on-premise as well as virtual and cloud environments. 
(WHITE PAPER) READ ABSTRACT |

Presentation Transcript: Achieving Effective Automation in the Age of IT Complexity and Cloud Computing by ASG Software Solutions

December 2011 - (Free Research)
Automation is the key to industrializing IT operations to improve productivity, reduce costs and human error, and add value to the core business. Discover how to achieve effective IT automation in today’s complex infrastructures in this presentation transcript. 
(PRESENTATION TRANSCRIPT) READ ABSTRACT |

Utah Flash Looks Forward To Sell-Out Crowds With Sugar Professional by SugarCRM Inc.

November 2010 - (Free Research)
Read this case study to learn how Utah Flash switched from a legacy system of Excel spreadsheets and hard copy season ticket holder forms to Sugar Professional to  track leads and acquire new customers. Continue reading to learn how Utah Flash is now looking forward to sell-out crowds with Sugar Professional. 
(CASE STUDY) READ ABSTRACT |

Business Process Management Today: Putting theory into practice by ebizQ

August 2010 - (Free Research)
In this special issue, SearchSOA looks at elements that drive the fervent interest in BPM today, with a special focus on the problems teams run into when they convert theory into practice. Read about workflow do’s and don’ts, BAM strategies, and CEP implementation challenges in this first edition of SearchSOA’s BPM quarterly. 
(EZINE)

IBM Service Management for Communication Service Providers by IBM

October 2010 - (Free Research)
This video shows how IBM’s Integrated Service Management for CSPs is a highly scalable solution that improves visibility, control and automation across your business. 
(DEMO) READ ABSTRACT |

Seven Secrets to 24x7 Exchange Availability by Marathon Technologies

September 2008 - (Free Research)
Read this paper to learn the seven secrets to 24x7, disaster-tolerant Exchange and get step-by-step tips on how to implement an Exchange environment with zero lost data and continuous application availability. 
(WHITE PAPER) READ ABSTRACT |

SAP Workforce and Scheduling Optimization Demo by ClickSoftware

August 2009 - (Free Research)
Watch this demo to learn how SAP Workforce and Scheduling Optimization can help offer better customer service, which leads to customer loyalty which ultimately leads to higher profits by allowing you to manage service scheduling and dispatching, support Mobile service operations, schedule service appointments, monitor service operations, and more 
(WEBCAST) READ ABSTRACT |

IT Automation: Evaluate Job Scheduling and Run Book Automation Solutions by Cisco Systems, Inc.

July 2010 - (Free Research)
A job scheduler is responsible for routinely managing thousands—and in many cases, tens of thousands—of individual mission-critical business processes every day. This evaluation guide provides an in-depth overview of job scheduling capabilities that companies rely on to operate their businesses successfully. 
(WHITE PAPER) READ ABSTRACT |

Streamlining Access Control for SAP® Systems: The Many Advantages of Automated User Provisioning by Security Weaver

September 2008 - (Free Research)
For organizations with high-volumes of employees leveraging SAP solutions, managing access is a complex undertaking. This paper examines the access control challenges and reveals the many advantages of automated user provisioning for SAP solutions. 
(WHITE PAPER) READ ABSTRACT |

IDC MarketScape: Worldwide Business Process Platforms 2011 Vendor Analysis by Oracle Corporation

September 2011 - (Free Research)
This IDC study assesses the capabilities of business process platform vendors to support midrange to complex process improvement scenarios. 
(WHITE PAPER) READ ABSTRACT |

Four tried-and-true best practices for effective case management by IBM

November 2011 - (Free Research)
In this tip guide, readers will learn best practices for effective case management from technology writer (and ebizQ.com contributor) Crystal Bedell. 
(EGUIDE) READ ABSTRACT |

Integrated System Management and Support by Oracle Corporation

March 2011 - (Free Research)
In the typical IT environment, organizations operate in a divided world of systems management and support. IT departments often treat these two fundamental areas as distinct silos causing gaps for IT employees, who spend too much time and manual effort resolving system problems. This creates both higher risks and higher costs for IT. 
(WHITE PAPER) READ ABSTRACT |

Whitepaper on eDiscovery & Compliance for Edge data that is in process by CommVault Systems, Inc.

March 2014 - (Free Research)
This informative datasheet gives information on two solutions that can help organizations handle their own compliance and discovery workflows without the help (and expense) of outside consultants. 
(DATA SHEET) READ ABSTRACT |

Case study: Rid your organization of I/O latency drag by SanDisk Corporation (E-mail this company)

March 2014 - (Free Research)
This case study features a merchandising organization's deployment of a 'set and forget' software solution that optimally aligned with their SSD and data workload. 
(CASE STUDY) READ ABSTRACT |

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