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Featured Sponsors
Take a Holistic Approach to Business Driven Security by IBM
December 2008 - (Free Research)
Read this white paper to learn about actions that organizations can take to drive security efforts from a business-driven perspective, and how leadership from IBM can help enable success.
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MapXTreme Java Edition Data Sheet by Pitney Bowes Business Insight
January 2007 - (Free Research)
MapXtreme Java is a 100% Java mapping engine designed to enable the use of location intelligence on the desktop, over the internet or through your organization intranet or extranet.
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Mobile Phones Emerge As Security Threat Targets by Trend Micro, Inc.
October 2010 - (Free Research)
Due to their portability and advanced computing features, mobile phones are becoming popular devices for Web surfing. Just like PCs, however, these gadgets are also susceptible to various security threats. Users must remain cautious when using their mobile phones to surf the Internet to keep their phones malware free.
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A smarter approach to CRM: An IBM perspective by IBM
February 2012 - (Free Research)
With instant access to information, customers expect a purchase experience that matches the ease and speed of the information-gathering experience. Read this white paper, created in collaboration with Frost & Sullivan, to see how a customer relationship management (CRM) solution can help you respond on the customers' terms.
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Business Value Analysis Study: Citizens Business Bank by Symantec Corporation
March 2009 - (Free Research)
As a result of its relationship with Symantec, Citizens is achieving substantial business value. The Alchemy Solutions Group conducted a Total Operational and Economic Impact (TOEI) analysis of the different solutions deployed and quantified business value. Read this paper to see what they found.
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Customer Data Security: PCI and Beyond - Benchmark Study 2008 by Apani
March 2008 - (Free Research)
This 2008 Customer Data Security Study reveals how quickly and how well retailers are responding to the PCI mandate and what measures retailers are taking now to minimize the risks associated with the capture, retention, and use of customer-specific data.
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Workday Security: A Technology Perspective by Workday
October 2008 - (Free Research)
Workday uses industry-standard measures to protect the integrity of all communications with its online services, its production network, and across its network.
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Tackling the Causes of Data Leakage and Data Loss by Guidance Software, Inc.
December 2008 - (Free Research)
Check out this paper to learn more about the real risks of data breaches and data loss, as well as applicable laws and best practices for data security.
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Case Study: Fast, reliable Payment Card Industry compliance by Dell SecureWorks UK
July 2012 - (Free Research)
To avoid fines and meet an upcoming compliance deadline, call centre services provider, RESPONSE (Building Rewarding Relationships), needed to improve security. Read this paper to learn how the organisation secured an easily installed and managed security solution that could also be deployed in time to meet the looming deadline.
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The Social Business: Advent of a new age by IBM
February 2011 - (Free Research)
This paper outlines the why organizations need to become social businesses today. Read on to learn how your business can become social through crafting the right blueprint relying on networks, social and real-time collaboration, mobility and integration, how to deepen your customer relationships and the benefits associated with it, and much more.
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The MSP Report Advantage by N-able Technologies
December 2012 - (Free Research)
Discover why professional, standardized reports have emerged as a key success factor for many MSPs and IT services providers, helping prove relevance and demonstrate the value of service delivered to their clients. View now to learn how such reporting can help you gain the title of "Trusted Advisor."
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IT Connects Customers to Brands by Cisco Systems, Inc.
August 2010 - (Free Research)
Paul Gillin, author of three social media marketing books, reveals how CIOs are becoming the designated guardians of intellectual property. As the use of social media tools grows, Gillen recommends how a CIO can stay in front of the widespread access and create enhanced customer experiences.
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Managing Your Data Assets by Pitney Bowes Business Insight
July 2009 - (Free Research)
Information management is integral to successfully maintaining a competitive advantage. The value of all your data can increase or decrease over time depending on how you manage it. Read on to learn how to gain the insights into information management you need to succeed and gain that competitive edge that is now more important than ever.
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Readying your Portals for Social Business by IBM
August 2011 - (Free Research)
Social networking, high-speed mobility and smarter devices are changing the way we do business. Read this paper now to learn how you can create value for your business through building robust social and real-time collaboration capabilities into portals.
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CUSTOMER DATA INTEGRATION (CDI) by Wipro Technologies
February 2008 - (Free Research)
Customer Data Integration technologies can help to create a single, informative, accurate and timely view of the customer across the enterprise which can be used intelligently to achieve the banks objectives.
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Debunking Security Concerns with Hosted Call Centers by inContact
January 2011 - (Free Research)
This paper discusses the different layers requiring security, how security should be addressed in each layer, and how to select a qualified hosted call center provider. Read this white paper to learn more.
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Learning How To Learn Hadoop by Global Knowledge
February 2013 - (Free Research)
Like the problems it solves, Hadoop can be quite complex and challenging. Access this exclusive resource to join Global Knowledge instructor and Technology Consultant Rich Morrow as he leads you through some of the hurdles and pitfalls students encounter on the Hadoop learning path.
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Infor Epiphany Brochure by Infor
December 2012 - (Free Research)
This helpful resource introduces one CRM tool that allows you to optimize your customer interactions across all communication channels and glean deeper insight into your customer base. Read on to learn about the specific benefits this technology offers businesses across all sectors.
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Shred-It Goes Mobile with CRM-Service by Kony
May 2013 - (Free Research)
Shred-It, a leading information security company providing document destruction services, was looking to initiate a mobile strategy to improve the efficiency of their customer service reps (CSRs). Read this short case study to learn how mobilizing their CRM service processes allows Shred-It to provide standardized, consistent delivery of service.
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