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Customer Experience Exchange E-Zine: Issue 3 by SearchCRM March 20, 2012 - (Free Research) In this third edition of the Customer Experience Exchange e-zine, Chris Maxcer delves into world of incorporating team-building activities into contact center agents' schedules, Vangie Beal discusses Dell's six-year investment in social media and Anna Fiorentino writes about why customer loyalty has dipped nearly 10%.  (EZINE)

E-Guide: Improving software with the building security in maturity model by IBM May 26, 2011 - (Free Research) This expert tip introduces a model that utilizes a framework to organize software security tasks and help organizations determine where their security practices stand and how to advance them over time.  (EGUIDE) READ ABSTRACT |

Security Threat Report: 2010 by Sophos UK May 25, 2010 - (Free Research) The first decade of the 21st century saw a dramatic change in the nature of cybercrime. Hackers have evolved from teenage boys spreading graffiti for kicks and notoriety to organised, financially motivated gangs. Read this white paper for a better understanding of the history of malware and learn to craft a better, safer future for internet users.  (ANALYST REPORT) READ ABSTRACT |

Security Threat Report: 2010 by Sophos, Inc. March 02, 2010 - (Free Research) The first decade of the 21st century saw a dramatic change in the nature of cybercrime. Hackers have evolved from teenage boys spreading graffiti for kicks and notoriety to organized, financially motivated gangs. Read this white paper for a better understanding of the history of malware and learn to craft a better, safer future for internet users.  (WHITE PAPER) READ ABSTRACT |

PCI-Compliant Cloud Reference Architecture by HyTrust March 22, 2011 - (Free Research) This document presents a reference architecture and additional controls needed to address the three cloud challenges to achieve PCI compliance.  (WHITE PAPER) READ ABSTRACT |

Getting the Most from Your Wireless Network by WildPackets, Inc. August 2008 - (Free Research) Network disruptions have become business disruptions with financial and sometimes even legal consequences. This white paper outlines best practices in monitoring, analyzing, and troubleshooting wireless networks using WildPackets OmniPee.  (WHITE PAPER) READ ABSTRACT |

Implementing Database Security and Auditing - Authentication and Password Security by IBM May 2011 - (Free Research) In order to secure your database, you need an authentication process to identify users before allowing any activities. In this chapter, explore the authentication process and learn best practices for authentication and user account management.  (EBOOK) READ ABSTRACT |

Deliver Dynamic Business Continuity for the Enterprise with Dell Compellent Live Volume by Dell, Inc. November 2011 - (Free Research) This whitepaper provides solutions to help avoid downtime from planned outages, balance workloads on demand, and easily shift resources across the cloud.  (WHITE PAPER) READ ABSTRACT |

Building a Secure and Compliant Windows Desktop by BeyondTrust Corporation May 2008 - (Free Research) Removing administrator rights from end users when they log into their desktop is the Holy Grail of desktop security, but its implementation has been difficult. Read this white paper to discover the benefits of removing admin rights.  (WHITE PAPER) READ ABSTRACT |

Information Security and Multi-Compliance: Avoiding Audit Fatigue with a Single IT Compliance Strategy by Tripwire, Inc. May 2010 - (Free Research) This Prescriptive Guide provides nine steps that information security managers can use to break the compli­ance blame cycle and build an information security program that more effectively mitigates security risk. Read on to learn more.  (WHITE PAPER) READ ABSTRACT |

Choosing the Right Security Solution: Moving Beyond SSL to Establish Trust by VeriSign Australia August 2010 - (Free Research) This paper explores new developments in website security that online businesses should be implementing to build confidence in their sites, protect valuable brands and safeguard customers’ sensitive information, not to mention improving their bottom line.  (WHITE PAPER) READ ABSTRACT |

File Security: Audit and Protect Critical Files by Imperva August 2010 - (Free Research) Read this paper to learn how Imperva SecureSphere File Security products deliver real-time file monitoring, auditing, security, and user rights management for files stored on file servers and network attached storage (NAS) devices.  (WHITE PAPER) READ ABSTRACT |

E-Guide: Uniting SIM and IAM to Boost Security by ArcSight, an HP Company April 2011 - (Free Research) When logs are tied to user identities, security professionals can be more proactive and meet regulations more effectively. This cover story introduces the tools and technologies available to make this possible today and explains how to develop techniques for tracking down the inadvertent or malicious offender.  (EGUIDE) READ ABSTRACT |

Five Best Practices for Protecting Backup Data by Iron Mountain. June 2010 - (Free Research) Backup encryption should be a key element in any security strategy. To achieve that goal, corporations should follow five best practices. This paper details them.  (WHITE PAPER) READ ABSTRACT |

SAP System Build and Landscape Management Activities by Cisco Systems, Inc. June 2010 - (Free Research) Read this white paper to learn how to simplify the often cumbersome, critical change management activities needed to simplify SAP solution deployments, increase operational performance, and decrease total cost of ownership (TCO) with a single, cohesive system that includes compute, network, and storage access components.  (WHITE PAPER) READ ABSTRACT |

eGuide: Strategies for building the best advanced case management architecture, Part I by IBM November 2011 - (Free Research) Designing a case management architecture is more of an art—really, a balancing act—than a science. In this e-guide, readers will learn to address key considerations involved in designing an effective case management architecture that extends across the enterprise to enable better collaboration and decision-making.  (EGUIDE) READ ABSTRACT |

Communications Leader Videotron Hopes to save $1.6 Million by Automating Service Calls on Blackberry Smartphones by BlackBerry February 2009 - (Free Research) Encumbered by paper-based work orders and instructions relayed verbally, Cable TV company Videotron needed a solution that helped manage service requests in a way that cut costs and service call mistakes. They chose a wireless solution from Blackberry that automates all administrative steps involved in handling a service call.  (CASE STUDY) READ ABSTRACT |

Backup = Archive: Can You Tell the Difference? by CommVault Systems, Inc. September 2008 - (Free Research) The way we think about backup and archiving has changed recently. This stems from advances in synthetic and incremental capabilities, as well as a breadth of support for archiving information across data management sources. Think you know the difference?  (WHITE PAPER) READ ABSTRACT |

Garnering Executive Support: Building Your Business Plan for Strategic Meetings Management by StarCite March 2009 - (Free Research) In this white paper, brought to you by StarCite, corporate travel and meetings professionals will learn why executive support is vital to a strategic meetings management effort and how to garner that support - even if it requires investment and resources from upper management.  (WHITE PAPER) READ ABSTRACT |

E-Book: Strategic guide to insider threat detection and breach response by Imperva March 2011 - (Free Research) Data loss by insiders poses a significant threat to enterprises, so it's critical to have a plan in place to detect, prevent or mitigate the behaviors of malicious insiders. This expert e-book discusses strategies for implementing insider threat detection tools and provides 10 simple steps for building a robust security breach response plan.  (EGUIDE) READ ABSTRACT |

Software Integrity for Agile Environments by Coverity January 2011 - (Free Research) While Agile development is designed to increase efficiency, it can also introduce risk as testing cycles get condensed and serious bugs can get overlooked. In this whitepaper, learn how Coverity can help you assure the quality, security and safety of your code in Agile or hybrid development environments. Read on to learn more.  (WHITE PAPER) READ ABSTRACT |

Oracle Database 11g Application Development by Oracle Corporation June 2007 - (Free Research) Application development organizations have a wide variety of programming languages and technologies to choose from. In this white paper learn how Oracle Database 11g delivers a highly productive and powerful set of application development tools.  (WHITE PAPER) READ ABSTRACT |

Delivering Enterprise Value with Oracle Governance, Risk & Compliance by Oracle Corporation October 2010 - (Free Research) In this whitepaper, Corporate Integrity’s Michael Rasmussen, Risk & Compliance Lecturer, Writer, and Advisor, analyzes how Oracle, as a GRC solutions provider, delivers economic value to its clients.  (WHITE PAPER) READ ABSTRACT |

Making Sense of Big Data in the Petabyte Age by ComputerWeekly.com July 2012 - (Free Research) This report from Cognizant offers advice on the roadmap organisations should follow to survive the Petabyte Age.  (EBRIEF) READ ABSTRACT |

Building Relationship Capital: Client Relationship Management for the Capital Markets by Pivotal CRM, a CDC Software solution January 2011 - (Free Research) Current market trends in investment banking research demand a rapid, sophisticated response, not just in terms of corporate strategy, but in the technologies to support these strategic moves. Learn how CRM technology helps capital-markets firms streamline investment-banking activities, increase brokerage trade volume and meet compliance challenges.  (WHITE PAPER) READ ABSTRACT |

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