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Extraprise CRM Support Survey Report by Extraprise Group, Inc.

August 2008 - (Free Research)
This white paper summarizes the results of the survey that was conducted at the Oracle Applications User Group's COLLABORATE 08 conference in April 2008. 
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E-Book: Enterprise search trends to watch: New approaches to old “findability” problems by Lucid Works

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E-Book: How to keep customers -- and keep them happy: High-return tactics for building customer loyalty by Microsoft

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This ebook is full of expert advice for implementing a successful customer experience management (CEM) plan. 
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Solution Spotlight: Gaining Effective Productivity In Release Management by IBM

March 2014 - (Free Research)
"Developers are always surprised when they see how [poorly] their applications perform under load," said J.P. Jackson, a project manager for the State of Michigan. Too often, performance testing happens after the fact, in response to user complaints that the software runs too slowly. So how can this be avoided? 
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TiVo Reduces Call Center Costs by Google Search Appliance

November 2010 - (Free Research)
Implementing the Google Search Appliance not only reduced the amount of time TiVo's Customer Support Agents spent searching for content, it also reduced time spent on the phone with customers, ultimately leading to reduced call center costs. Watch this video. 
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Beyond Search: Improve Insight and Decisions by Unifying Information by Attivio, Inc.

February 2010 - (Free Research)
This paper explores the legacy technologies that influenced the development of both the new generation of search engines and the more powerful unified information access platforms. It also explains the benefits this new approach brings in providing active intelligence on demand and more. 
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Using Social Search to Drive Innovation through Collaboration by Vivisimo, Inc.

December 2009 - (Free Research)
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Enterprise Strategy Group (ESG) Report: Today's Information Access Requirements Outpace Open Source Search Options by Attivio, Inc.

March 2010 - (Free Research)
This paper examines the new information access functionality and administrative requirements - including enterprise concerns for scalability, high availability, and fault tolerance - while measuring the ability of current open source alternatives to meet these demands. This report also explores the financial aspects of open source search adoption. 
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Return on Information: Adding to Your ROI with Google Enterprise Search by Google Search Appliance

March 2010 - (Free Research)
As enterprises continue to produce, store, and make use of business content, volume grows and the investment needed to manage complexity increases. Yet much of this content remains difficult to manage and access. Read this white paper to learn how Google search solutions can boost your bottom line in today's business climate. 
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Secure Search: Balancing Security with the Need for Information Access by EMC Corporation

May 2008 - (Free Research)
This white paper summarizes the issues of secure search for large organizations and explores the pros and cons of traditional enterprise search versus federated search. 
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Understanding Automatic Failover for DR: 6 FAQs by FalconStor Software

July 2011 - (Free Research)
Automatic failover involves automatically moving an application to a standby server during a failure or service event to preserve its time. Fortunately, there are a number of approaches available in the market today. Check out this guide to learn the answers to 6 FAQs about automatic failover and disaster recovery automation. 
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Intuit QuickBase: Increase Visibility with Web-based Project Management by Intuit QuickBase

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Social Media-based Customer Loyalty Programs by Infor CRM

February 2012 - (Free Research)
This e-guide from our editorial team will teach you how to efficiently deliver additional value to customers via social media as well as tips for finding balance when connecting with customers, and expert engagement tips from social media consultant Erik Qualman. 
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Data Quality and Identity Resolution by Informatica

May 2008 - (Free Research)
This paper describes how identity resolution complements and extends the application of data quality and data integration processes into business applications. 
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Solutions Provider Improves Productivity with Flexible Implementation Methodology by Microsoft

June 2007 - (Free Research)
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Computer Weekly 25 October 2011: Read this week's issue of the UK's leading technology publication, with news, analysis and opinion on the topics that matter to IT managers by ComputerWeekly.com

October 2011 - (Free Research)
In this week's Computer Weekly, we ask IT experts to help answer the question of why so many big IT projects fail. We report from VMware's user conference in Copenhagen on the latest developments in virtualisation, and analyse the emerging threat from military-style cyber attacks on corporate IT networks. Download the new issue now. 
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CIO Handbook: Personalizing the Customer Experience by SearchCIO.com

March 2013 - (Free Research)
CIOs must marry online and physical offerings to personalize business interactions for each and every customer in today's collaborative world. Find out how leading businesses are paving the way with top-notch customer experience strategies. 
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