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Avaya Aura Contact Center Scripting Demystified by Global Knowledge
May 18, 2011 - (Free Research)
Why is scripting so daunting to many IT pros? It's not an impossible skill to master - most people can master a simple system if they have the opportunity to practice. This white paper introduces an identifiable pattern that virtually all Contact Centers follow and associates key elements of that pattern with the corresponding scripting code.
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Forum Presidio - Open PGS Security Gateway - Regulatory Compliance by Forum Systems
Forum Presidio™ is a comprehensive secure content exchange platform that allows enterprises to immediately comply with Government privacy regulations using a low cost and easy to manage centralized solution. Forum Presidio™ can be used as a legacy-to-XML security bridge for a smooth migration to XML Web services.
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iTest Team - Rapid Test Automation for Equipment and Devices by Fanfare
iTest Team is an integrated test environment for developers, testers, and automation teams. It offers a unified approach for rapidly developing, automating, and maintaining test cases. iTest Team tests complex equipment and systems that are accessed through various protocols, such as command line interfaces, Web interfaces, SNMP, or command shells.
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The Risks of Social Media and What Can be Done to Manage Them by CommVault Systems, Inc.
July 21, 2011 - (Free Research)
There are both risks and rewards associated with the use of social media in a corporate setting, but one thing is clear: Decision makers can no longer ignore social media management. Read this white paper to learn more about the risks, rewards, and potential pitfalls of social networking
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Advanced Disaster Recovery: Automating Changes Throughout Your Data Center by Dell, Inc. and Intel
April 26, 2011 - (Free Research)
More than 90% of Fortune 1000 companies are not confident that they can completely failover to their remote data center within one hour. Given that the costs of downtime can be measured in millions of dollars per minute, companies with unreliable disaster recovery processes are taking a potentially fatal risk.
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Cut Coding for Faster Service Desk Deployments by Nimsoft, Inc.
January 04, 2012 - (Free Research)
Learn an alternative to legacy service management solutions that is fast to deploy, easy to configure, and can help your organization realize faster time to value and lower total cost of ownership, both immediately and in the long term.
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Presentation Transcript: Disaster Recovery Strategies for VMware Environments by Dell and VMware
April 15, 2011 - (Free Research)
In this presentation transcript, expert Mike Laverick reviews the different disaster recovery options available for VMware infrastructures. He covers VMware Site Recovery Manager, host-based replication technologies, stretching high-availability technologies across multiple sites, and scripting custom solutions using PowerCLI.
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5 ways to increase online self-service adoption for financial services by Tealeaf
September 27, 2011 - (Free Research)
Financial institutions need to take immediate steps to ensure they understand the experience of their customers who are transacting online. In this white paper learn how to implement an effective customer experience management (CEM) to help build customer loyalty, revenue, cost savings, and more.
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ESX versus ESXi by Global Knowledge
November 19, 2010 - (Free Research)
This paper outlines the differences in features between ESX and ESXi and the architectural differences. It also discusses methods to manage both and how to modify existing scripts.
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Three Easy Ways to Achieve and Understand WAN Acceleration with TCP Applications by Global Knowledge
February 12, 2010 - (Free Research)
Software developers write code to power applications that drive today's businesses. Whether you are looking at ubiquitous applications such as Microsoft Word or your own in-house software, chances are that they are not very WAN-friendly. The focus of this paper is to highlight the TCP protocol's shortcomings for WAN transmission purposes.
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Top Ten Things Every IT Pro Should Know about IE8 on Windows 7 by Global Knowledge
August 06, 2010 - (Free Research)
With each new version of Windows comes a new version of Internet Explorer, and in the case of Windows 7, it’s IE 8 (one of these days all Microsoft’s numeric product names might actually line up). What does the Windows 7 administrator or planner need to know about the new IE?
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The Innovation Barrier: Has Testing Fallen Behind Development? by Fanfare
February 2007 - (Free Research)
Constant product innovation has contributed to a thriving equipment-manufacturing industry, however, fewer time-saving tools are available to QA than developer groups. As a result, testing is becoming an innovation barrier. This paper examines the innovation barrier: its causes, effects, & what’s needed to restore the vigorous pace of innovation.
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Podcast: Disaster Recovery Strategies for VMware Environments by Dell and VMware
April 2011 - (Free Research)
In this podcast, expert Mike Laverick reviews the different disaster recovery options available for VMware infrastructures. His presentation covers VMware Site Recovery Manager, host-based replication technologies, stretching high-availability technologies across multiple sites, and scripting custom solutions using PowerCLI.
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Disaster Recovery Strategies for VMware Environments by Dell and VMware
April 2011 - (Free Research)
In this webcast, expert Mike Laverick reviews the different disaster recovery options available for VMware infrastructures. His presentation covers VMware Site Recovery Manager, host-based replication technologies, stretching high-availability technologies across multiple sites, and scripting custom solutions using PowerCLI.
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City of Ulm Case Study by Centennial-Software
July 2008 - (Free Research)
The City of Ulm turns to Enteo v6 to rollout Windows Vista and applications on all clients with minimal effort and high degree of reliability.
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VMware vCenter Site Recovery Manager disaster recovery best practices by Dell and VMware
March 2011 - (Free Research)
In this tutorial on Site Recovery Manager disaster recovery best practices, learn what you need in place to use VMware Site Recovery Manager, how to test and execute your recovery plans, and if Site Recovery Manager would be a good fit for your company's disaster recovery strategy.
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10 Tips for Creating Your Web Site by Global Knowledge Network, Inc.
March 2006 - (Free Research)
The most helpful information and best content will have little impact without simple protocols that make your Web site easier to use and more visually appealling. This paper focuses on 10 tips you can employ to ensure your web site is effective from the day it goes live.
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Gartner predictions around Social CRM by Infor CRM
February 2012 - (Free Research)
This tip e-guide from SearchCRM.com features insight from Gartner's 2011 Magic Quadrant for social customer relationship management (CRM). Read this now to learn what challenges are cropping up in CRM, how social media is affecting CRM strategies and what the future of social CRM looks like.
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