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Avaya Aura Contact Center Scripting Demystified by Global Knowledge May 18, 2011 - (Free Research) Why is scripting so daunting to many IT pros? It's not an impossible skill to master - most people can master a simple system if they have the opportunity to practice.  This white paper introduces an identifiable pattern that virtually all Contact Centers follow and associates key elements of that pattern with the corresponding scripting code.  (WHITE PAPER) READ ABSTRACT |

Power to the Email - How to Quickly Deploy Storage for A Complex Exchange Environment by Dell Compellent May 10, 2011 - (Free Research) Do your administrators need more control over their email storage and archiving? Check out this white paper to learn why Microsoft Windows PowerShell may be the best choice for your organization.  (WHITE PAPER) READ ABSTRACT |

Global Disaster Recovery (DR) Index 2012 by ComputerWeekly.com January 31, 2012 - (Free Research) The Acronis Global Disaster Recovery (DR) index is an annual benchmark of businesses disaster recovery preparations worldwide.  (IT BRIEFING) READ ABSTRACT |

IT in the UK SMB (Small and Medium sized Business) Sector by ComputerWeekly.com January 04, 2012 - (Free Research) This report from Knowledge Peers and Pierre Audoin Consultants (PAC), reveals what leaders of Small and Medium-Sized Businesses (SMBs) think of IT – its strategic value, its potential, and the changing way in which it is being used in their organisations.  (IT BRIEFING) READ ABSTRACT |

iTest Team - Rapid Test Automation for Equipment and Devices by Fanfare iTest Team is an integrated test environment for developers, testers, and automation teams. It offers a unified approach for rapidly developing, automating, and maintaining test cases. iTest Team tests complex equipment and systems that are accessed through various protocols, such as command line interfaces, Web interfaces, SNMP, or command shells.  (SOFTWARE PRODUCT)

Rethinking Managed Print Services (MPS) by ComputerWeekly.com November 08, 2011 - (Free Research) This paper from Quocirca outlines the need for Managed Print Services (MPS)  and why organisations that are operating a heterogeneous print environment should consider an independent MPS provider to proactively manage and transform their print infrastructure.  (ANALYST REPORT)

Closing the print security gap by ComputerWeekly.com November 07, 2011 - (Free Research) This report provides an overview of the inherent risks when operating an insecure print environment and discusses the current market landscape while recommending some best practices for adopting an integrated information and print security strategy.  (WHITE PAPER)

Gartner: Decide now if you will become a money-making CIO by ComputerWeekly.com January 24, 2011 - (Free Research) This report from Gartner describes six distinctly different styles of "money-making CIO" that are likely to evolve between 2011 and 2020.  (ANALYST BRIEF) READ ABSTRACT |

CW+: Quocirca Report: How to automate your expenses – a guide for higher education and universities by ComputerWeekly.com November 02, 2010 - (Free Research) Universities and other higher education establishments increasingly have to address the need for savings across the board. One area of focus has to be expenses from faculty members and others associated with the faculty.  (WHITE PAPER) READ ABSTRACT |

How to tackle information access policy management by ComputerWeekly.com November 09, 2010 - (Free Research) The Jericho Forum has been described in a crude way as ‘those people who want to get rid offirewalls’. That’s not strictly accurate – Jericho believes that protection should be appliedclose to data (JFC#1, JFC#9)1, and that firewalls should just be ‘quality of serviceseparators’.  (WHITE PAPER) READ ABSTRACT |

Six Recommendations to Ensure your VM Backup is Recoverable! by Veeam Software January 30, 2012 - (Free Research) Are you using the right tools to back up your virtual machines and can those tools guarantee that those VM backups are recoverable? Download the new whitepaper by Microsoft MVP and VMware vExpert, Greg Shields, and get the 6 recommended action items that make sure your VM backup is recoverable.   (WHITE PAPER) READ ABSTRACT |

ESG Lab Report: Veeam Backup & Replication by Veeam Software July 08, 2011 - (Free Research) This ESG Lab report documents hands-on testing of Veeam Backup & Replication. Topics explored include getting started with Veeam, Instant VM Recovery, Recovery Verification, and Universal Application-Item Recovery.  (WHITE PAPER) READ ABSTRACT |

Top 10 Things You Should Know About IBM Cognos 10 for Business Analytics by IBM January 24, 2012 - (Free Research) Query performance three times faster is just one item in this top-10 list from the analysts at Enterprise Management Associates (EMA). Download this article to read the full top 10 and learn why Cognos 10 holds "strong value for upgrading customers and prospects."  (WHITE PAPER) READ ABSTRACT |

Ten Things You Should Know About Exchange Server 2010 by Global Knowledge November 05, 2009 - (Free Research) Exchange Server 2010. There are many new and improved features in the new version. This white paper outlines ten items to consider when planning and deploying an Exchange Server 2010 infrastructure, as well as some considerations to keep in mind when making the decision to move on to the "latest and greatest" iteration.  (WHITE PAPER) READ ABSTRACT |

DataPower SOA Appliance Service Planning, Implementation, and Best Practices by IBM June 30, 2011 - (Free Research) This e-book will help you to better understand the effective use of the WebSphere DataPower family of appliances. It provides guidance on the best methods identified to date for building the various components that implement solutions as well as a checklist of items to consider when planning a solution.  (EBOOK) READ ABSTRACT |

The mobile print enterprise by ComputerWeekly.com February 09, 2012 - (Free Research) Quocirca looks at the case for mobile printing in the enterprise and suggests best practices for a mobile print strategy.  (ANALYST BRIEF) READ ABSTRACT |

2012 Trends to Watch: Storage by ComputerWeekly.com February 09, 2012 - (Free Research) Ovum analyses data growth, big data, disk shortages, public cloud storage, flash memory, and other storage trends.  (ANALYST BRIEF) READ ABSTRACT |

Overcoming the insight deficit by ComputerWeekly.com September 05, 2011 - (Free Research) Learn how you can empower your employees to make the most of big data and data analytics in this executive guide from the Corporate Executive Board.  (ESSENTIAL GUIDE) READ ABSTRACT |

Presentation Transcript: Disaster Recovery Strategies for VMware Environments by Dell and VMware April 15, 2011 - (Free Research) In this presentation transcript, expert Mike Laverick reviews the different disaster recovery options available for VMware infrastructures. He covers VMware Site Recovery Manager, host-based replication technologies, stretching high-availability technologies across multiple sites, and scripting custom solutions using PowerCLI.  (PRESENTATION TRANSCRIPT) READ ABSTRACT |

Building consumerised end-user services by ComputerWeekly.com October 05, 2012 - (Free Research) This report extract from the Corporate Executive Board, presents key facts and figures on the take up of consumer technology in the workplace.  (IT BRIEFING) READ ABSTRACT |

CW Buyer's Guide: Customer Relations (CRM) by ComputerWeekly.com October 05, 2011 - (Free Research) This nine-page Buyer's Guide to Customer Relationsip Management (CRM) analyses the factors CIOs and senior IT professionals will need to consider as they plan their CRM strategies.  (ESSENTIAL GUIDE) READ ABSTRACT |

CW Buyer's Guide: Optimising networks for cloud computing and virtualisation by ComputerWeekly.com May 05, 2012 - (Free Research) This six-page Computer Weekly Buyer's Guide to cloud networking highlights the factors CIOs and senior IT professionals need to consider as they plan their networking  strategies.  (ESSENTIAL GUIDE) READ ABSTRACT |

How to retain customer loyalty in the competitive retail market by Infor CRM January 16, 2012 - (Free Research) Read this now to learn how single-view software could enhance your customer relationship interactions with more insightful data.  (WHITE PAPER) READ ABSTRACT |

Accenture Technology Vision 2012 by ComputerWeekly.com January 23, 2012 - (Free Research) Download this report from Accenture to discover the 6 IT technology trends that will impact CIOs in 2012.  (IT BRIEFING) READ ABSTRACT |

Network Monitoring and Troubleshooting for Dummies by Riverbed Technology, Inc. January 09, 2012 - (Free Research) The Network Monitoring and Troubleshooting for Dummies Book introduces you to common network performance management (NPM) issues and give you a new way of looking at solving them. This perspective allows you to see your network from your users’ point of view, namely, the services and applications they use and their experience with them.  (EBOOK) READ ABSTRACT |

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