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Improving Data Quality Through Data Modeling by CA ERwin from CA Technologies

July 22, 2010 - (Free Research)
Explore with William McKnight the factors involved and how organizations should go about valuing data quality through modeling and taking the right steps to remediate data quality defects throughout the enterprise. 
(WEBCAST) READ ABSTRACT |

Self-Management of Passwords (SMOP) Version 1.1 by turbo-IT Corporation

May 17, 2011 - (Free Research)
Active Directory users often have their accounts locked out or forget their passwords.  This download empowers users to perform self service password resets and unlock their accounts eliminating helpdesk calls resulting in increased productivity and reduced costs. 
(DEMO) READ ABSTRACT |

ImageMC++ by Viking Software Solutions

ImageMC++ is a highly advanced solution designed to maximize the auto-adjudication of claims. The rapid availability of electronic image and data, coupled with extensive rules-base processes, accelerates the handling of those claims that do not immediately auto-adjudicate and improves the efficiency of customer service functions. 
(SOFTWARE PRODUCT)

Tablets, Touch Screen Technology Making Inroads in Health IT by Intel

June 14, 2012 - (Free Research)
This 2-minute video highlights some of the more significant trends in health IT today. Within, learn how touch-screen technology and tablet devices are changing the face of health care, allowing caregivers and patients to encounter a much richer, more interactive – and, ultimately, better overall – experience. 
(VIDEO) READ ABSTRACT |

VDI Your Users will Love by Citrix

May 14, 2014 - (Free Research)
Read this whitepaper to learn about a secure-by-design solution that is made to meet the needs of the modern enterprise and empowers workers to access virtualized desktops and Windows apps in the datacenter from anywhere with an optimized experience on any device. 
(WHITE PAPER) READ ABSTRACT |

Presentation Transcript: Meeting the Demand for Multi-Screen Experience by Alcatel-Lucent

October 14, 2009 - (Free Research)
Consumers today tend to use a wide variety of communications devices and are expecting to get video content delivery to any screen. This presentation transcript discusses a new multi-screen solution and how it can support these market needs. 
(PRESENTATION TRANSCRIPT) READ ABSTRACT |

TimeSummit by Exaktime

Time and attendance records collected in your JobClocks and/or PocketClocks are easily transferred into TimeSummit software, automatically assembled and presented to you in clear, concise reports. 
(SOFTWARE PRODUCT)

BlackBerry Smartphone Simulators by BlackBerry

May 2008 - (Free Research)
There are a variety of BlackBerry® simulators available to emulate the functionality of actual BlackBerry products, including BlackBerry smartphones and BlackBerry® Enterprise Server. 
(ANALYST REPORT) READ ABSTRACT |

With Dashboards - Formatting and Layout Definitely Matter by Corda Technologies

September 2008 - (Free Research)
Read this whitepaper to learn the best practices for dashboard formatting and layout. It also discusses nine dashboard design problems and solutions. 
(WHITE PAPER) READ ABSTRACT |

Human Capital: The New Measure of Performance in Manufacturing by Kronos Incorporated

October 2010 - (Free Research)
This paper explains how workforce selection - using science-based Behavioral Assessments to screen, select, and hire the best talent - is emerging as a vital new source of strategic advantage for manufacturers. Read on to learn how using behavioral assessments to hire new employees can greatly improve the accuracy of hiring decisions. 
(WHITE PAPER) READ ABSTRACT |

Avaya Aura Contact Center Database Integration Wizard: Part Two, Data Exchange by Global Knowledge

July 2013 - (Free Research)
In Part 2, Data Exchange, of this series on the Avaya Aura Contact Center Database Integration Wizard you will see how to use the SEND REQUEST and GET RESPONSE operations so that customer information collected during the call to the contact center system can be exchanged with a backend database. 
(WHITE PAPER) READ ABSTRACT |

Oracle PeopleSoft CRM Integration into the Contact Center by AMC Technology

May 2008 - (Free Research)
This technical integration brief explains how the PeopleSoft CRM application can be integrated into a contact center, including both general technical details of call center integration, as well as how to use vendor certified software from AMC. 
(WHITE PAPER) READ ABSTRACT |

How To - Alert a BlackBerry smartphone user from a Background application by BlackBerry

March 2009 - (Free Research)
Read this article to learn how to alert a BlackBerry smartphone user from a Background application. 
(TECHNICAL ARTICLE)

Essential Wi-Fi Services for Smartphones and Tablets by Aruba Networks

March 2014 - (Free Research)
In this white paper, discover the essential Wi-Fi services you need for smartphones and tablets, including wireless screen mirroring, wireless printing, app sign-on and more. Also, learn about a modern Wi-Fi technology that enables all these services and more, so you can support a large number of mobile devices in the enterprise. 
(WHITE PAPER) READ ABSTRACT |

HP POS System Helps Mayors Improve Customer Service, Gain Selling Time by Hewlett-Packard Company

August 2008 - (Free Research)
Among the priorities for the new system were ease of use by salespeople, an easy-to-manage centralized customer database for lookup and validation, and the use of broadband connectivity. Maintaining access to proprietary applications that supported nonsales functions was also required. 
(CASE STUDY) READ ABSTRACT |

Improving First-Call Resolution with Team Collaboration Technology by GoToAssist

November 2010 - (Free Research)
How can support reps quickly solve problems when they reach a dead end? Is there an easy way to bring experts into a support session without hindering the customer experience? This white paper will examine key customer support challenges and reveal the many advantages of collaborative remote support. 
(WHITE PAPER) READ ABSTRACT |

Royal Caribbean Safeguards the Guest Experience on 34 Ships with Proactive IT Management by CA Technologies.

May 2012 - (Free Research)
This case study examines the solution that the second largest cruise company in the world chose in order to run its onboard data centers efficiently and provide guest with the best possible customer experience. 
(CASE STUDY) READ ABSTRACT |

LimelightHD: Transforming the digital media experience with fast delivery of stunning full-screen HD video by Limelight Networks, Inc.

March 2009 - (Free Research)
Read this brief paper to learn how with LimelightHD, a revolutionary new service from Limelight Networks, you'll delight viewers with true HD video that renders in amazing clarity and speed over the Internet. 
(ARTICLE) READ ABSTRACT |

VW Credit, Inc. by Aspect

March 2008 - (Free Research)
Implementing Aspect eWorkforce Management and its Perform enhancement enabled VCI to optimize its agent performance by allowing better forecasting and more accurate planning, as well as more effective scheduling. 
(CASE STUDY) READ ABSTRACT |

Limelight Networks Case Study - Nintendo of Europe by Limelight Networks, Inc.

October 2013 - (Free Research)
Limelight Networks, Inc. has engineered an integrated suite of cloud-based Software, which allows organizations to optimize all aspects of their online digital presence across web, mobile, social, and large screen channels. 
(CASE STUDY) READ ABSTRACT |

Increasing Productivity for the Windows Mobile Workforce by Celio Corp / REDFLY Mobile Companion

August 2008 - (Free Research)
The REDFLY Mobile Companion is a smartphone terminal that allows the smartphone to be used like a laptop when connected to REDFLY, its 80-key keyboard and 8-inch display allow users to interact with Word Mobile just like any word processor. 
(WHITE PAPER) READ ABSTRACT |

Record, Evaluate, Monitor and Archive All Your Customer Interactions For your Cisco Switch by Teleformix

July 2008 - (Free Research)
Call recording and review are the most effective and efficient ways to ensure your customers receive high quality treatment and accurate information. ECHO™ provides the vehicle for this. 
(WHITE PAPER) READ ABSTRACT |

Controlling High Fraud Risk of International Transactions iovation Reputation Services by iovation, Inc.

March 2008 - (Free Research)
Iovation has pioneered a technology for online fraud screening. This white paper examines how e-Commerce businesses can fight online fraud without turning away business based on the geographic locations of customers. 
(WHITE PAPER) READ ABSTRACT |

Export Compliance Management: Best Practices for Managing Export Compliance to Support Globalization and Reduce Your Risk Profile by Management Dynamics

May 2010 - (Free Research)
Before escalating their overseas sales, companies must gauge their exporting best practices to see what can be gained from improving compliance process. This Report profiles export compliance programs in various industries to reveal key challenges companies face in managing these programs and determine how software is used in the process. 
(WHITE PAPER) READ ABSTRACT |

ExtraView 5-Free Program - Issue Tracking, Workflow, and Process Platform by Extraview Corporation

March 2008 - (Free Research)
Register now and start using ExtraView for free. This is not a trial version; this is the same issue tracking system used by many Fortune 1000 companies. There are no hidden "gotcha's". Use your fully functional ExtraView site for up to... 
(WHITE PAPER) READ ABSTRACT |

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