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WebFOCUS Operational Enterprise Business Intelligence by Information Builders Inc..
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Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc..
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Supercomputers: A Computer Weekly guide by ComputerWeekly.com

May 17, 2012 - (Free Research)
This special Computer Weekly report analyses the market for supercomputers, peripherals and applications, the supercomputer community, developments in technology, and offers a country by country comparison. 
(ESSENTIAL GUIDE) READ ABSTRACT |

Miami-Dade County selects IBM System z platform to expand their IBM Cognos 8 BI enterprise infrastructure by IBM

August 21, 2012 - (Free Research)
This case study examines the challenge Miami-Dade County faced when their business intelligence (BI) grew in strategic importance. Their existing infrastructure didn't have the capacity to support the needed growth to extend their use of Congos BI and its capabilities. They decided to explore using IBM's System z for their current and future needs. 
(CASE STUDY) READ ABSTRACT |

The Business Case for Automating Document Driven Business Processes by Kofax, Inc.

October 14, 2009 - (Free Research)
This white paper provides the compelling case for taking an enterprise approach to automating document driven business processes. Find out how document capture is quickly moving toward mainstream adoption and how the shift from scan-to-archive to scan-to-process is profoundly changing the strategic importance of capture as an enterprise standard. 
(WHITE PAPER) READ ABSTRACT |

Benefits Management: How to increase the business value of your IT projects by ComputerWeekly.com

February 15, 2013 - (Free Research)
This book extract explains how organisation can uses benefits management techniques to increase the value of IT projects to the business. 
(BOOK) READ ABSTRACT |

Data Governance: 5 Questions for Sustainable Data-Quality Success by BackOffice Associates

February 27, 2009 - (Free Research)
Implementing a data-governance strategy is essential for sustainable SAP success. If your organization hasn't considered data quality, it's strongly recommend you reconsider. In most cases, the costs of implementing a holistic data-governance solution greatly outweighs the risks involved with not having any governance. 
(WHITE PAPER) READ ABSTRACT |

Increasing Enterprise Data Warehouse Performance, Longevity and ROI with the Vertica® Analytic Database by Vertica Systems

April 22, 2009 - (Free Research)
Today EDWs are commonplace and a necessity if an organization is to remain competitive and successful. This paper describes how its possible to increase the performance and longevity of the Enterprise Data Warehouse by offloading certain analytic workloads from an existing EDW to a Vertica® Analytic Database. 
(DATA SHEET) READ ABSTRACT |

ImageMC++ by Viking Software Solutions

ImageMC++ is a highly advanced solution designed to maximize the auto-adjudication of claims. The rapid availability of electronic image and data, coupled with extensive rules-base processes, accelerates the handling of those claims that do not immediately auto-adjudicate and improves the efficiency of customer service functions. 
(SOFTWARE PRODUCT)

Human Capital: The New Measure of Performance in Manufacturing by Kronos Incorporated

October 15, 2010 - (Free Research)
This paper explains how workforce selection - using science-based Behavioral Assessments to screen, select, and hire the best talent - is emerging as a vital new source of strategic advantage for manufacturers. Read on to learn how using behavioral assessments to hire new employees can greatly improve the accuracy of hiring decisions. 
(WHITE PAPER) READ ABSTRACT |

A Hidden Security Danger: Network Timing by Symmetricom

December 27, 2010 - (Free Research)
Most anyone who uses a PC no doubt sees the little clock at the bottom of the screen,dutifully ticking off the minutes of the passing day. But chances are they don’t often think about the role that clock plays in the network to which the PC is attached. 
(WHITE PAPER) READ ABSTRACT |

Unified Communications: Strategic Value, Benefits and the Role of System Integrators by Hewlett-Packard Company

August 29, 2008 - (Free Research)
This white paper shows how current economic and technological trends increase the importance of efficient communication and collaboration processes for enterprises. Further, it demonstrates how unified communications (UC) can help companies to address these challenges. 
(WHITE PAPER) READ ABSTRACT |

Record, Evaluate, Monitor and Archive All Your Customer Interactions For your Cisco Switch by Teleformix

July 2008 - (Free Research)
Call recording and review are the most effective and efficient ways to ensure your customers receive high quality treatment and accurate information. ECHO™ provides the vehicle for this. 
(WHITE PAPER) READ ABSTRACT |

Controlling High Fraud Risk of International Transactions iovation Reputation Services by iovation, Inc.

March 2008 - (Free Research)
Iovation has pioneered a technology for online fraud screening. This white paper examines how e-Commerce businesses can fight online fraud without turning away business based on the geographic locations of customers. 
(WHITE PAPER) READ ABSTRACT |

Avaya Aura Contact Center Database Integration Wizard: Part Two, Data Exchange by Global Knowledge

July 2013 - (Free Research)
In Part 2, Data Exchange, of this series on the Avaya Aura Contact Center Database Integration Wizard you will see how to use the SEND REQUEST and GET RESPONSE operations so that customer information collected during the call to the contact center system can be exchanged with a backend database. 
(WHITE PAPER) READ ABSTRACT |

How Micro-Electro-Mechanical systems are taking over mobile devices by ComputerWeekly.com

February 2012 - (Free Research)
In this report extract Juniper Research looks at the growing use of MEMS (micro-electro-mechanical systems) in mobile devices, tables, laptops and notebooks. 
(ANALYST BRIEF) READ ABSTRACT |

Presentation Transcript: Meeting the Demand for Multi-Screen Experience by Alcatel-Lucent

October 2009 - (Free Research)
Consumers today tend to use a wide variety of communications devices and are expecting to get video content delivery to any screen. This presentation transcript discusses a new multi-screen solution and how it can support these market needs. 
(PRESENTATION TRANSCRIPT) READ ABSTRACT |

Global Sourcing Trends in 2012 by ComputerWeekly.com

March 2012 - (Free Research)
The latest IT outsourcing trends from global law firm Morrison & Foerster. 
(IT BRIEFING) READ ABSTRACT |

ExtraView 5-Free Program - Issue Tracking, Workflow, and Process Platform by Extraview Corporation

March 2008 - (Free Research)
Register now and start using ExtraView for free. This is not a trial version; this is the same issue tracking system used by many Fortune 1000 companies. There are no hidden "gotcha's". Use your fully functional ExtraView site for up to... 
(WHITE PAPER) READ ABSTRACT |

IFS Enterprise Asset Management - EAM / CMMS by IFS

IFS Enterprise Asset Management (EAM) is an information management system that connects all departments and disciplines within a company, making them an integrated unit. 
(SOFTWARE PRODUCT)

With Dashboards - Formatting and Layout Definitely Matter by Corda Technologies

September 2008 - (Free Research)
Read this whitepaper to learn the best practices for dashboard formatting and layout. It also discusses nine dashboard design problems and solutions. 
(WHITE PAPER) READ ABSTRACT |

The New Face of BPM: Incorporating Enterprise Architecture to Maximize Strategic Business Value by Metastorm

July 1967 - (Free Research)
This white paper provides an overview of the challenges associated with BPM. Gain insight into the importance of moving beyond a tactical approach to business process automation and workflow management toward a more strategic vision for BPM. 
(WHITE PAPER) READ ABSTRACT |

Executing your strategy 3: Vision by ComputerWeekly.com

November 2013 - (Free Research)
This is the third of a six part guide explains the key steps of the Strategic Execution Framework, developed to help organisations stay focused on innovation, increase performance, manage change and scale the business. 
(ESSENTIAL GUIDE) READ ABSTRACT |

Improving First-Call Resolution with Team Collaboration Technology by GoToAssist

November 2010 - (Free Research)
How can support reps quickly solve problems when they reach a dead end? Is there an easy way to bring experts into a support session without hindering the customer experience? This white paper will examine key customer support challenges and reveal the many advantages of collaborative remote support. 
(WHITE PAPER) READ ABSTRACT |

Extra Space Storage Dials Up Sales with inContact & Salesforce CRM by inContact

October 2010 - (Free Research)
This paper describes the benefits Extra Space Storage experienced by combining inContact’s on-demand platform and integrated with customer CRM software from salesforce.com. Read on to learn more about these benefits and learn how your company can experience the same results. 
(CASE STUDY) READ ABSTRACT |

Oracle PeopleSoft CRM Integration into the Contact Center by AMC Technology

May 2008 - (Free Research)
This technical integration brief explains how the PeopleSoft CRM application can be integrated into a contact center, including both general technical details of call center integration, as well as how to use vendor certified software from AMC. 
(WHITE PAPER) READ ABSTRACT |

VW Credit, Inc. by Aspect

March 2008 - (Free Research)
Implementing Aspect eWorkforce Management and its Perform enhancement enabled VCI to optimize its agent performance by allowing better forecasting and more accurate planning, as well as more effective scheduling. 
(CASE STUDY) READ ABSTRACT |

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