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Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc..
Discover what benefits advanced meter infrastructure (AMI) brings and why, and learn how the SAP NetWeaver platform and enterprise service-oriented architecture can support more...
>> Discover more offerings from SAP America, Inc..

Aker Shipyard Reduces Fees and Payroll Error to Achieve 110% ROI Fast. by Kronos Incorporated

December 01, 2008 - (Free Research)
In September 2003, Aker's payroll and human resources team determined that its current human resources application, Abra could no longer support the company in pursuing its organizational objectives. Aker evaluated solutions from Kronos, ADP, and Ceridian. Kronos Workforce HR and Kronos Workforce Payroll were chosen for a number of reasons... 
(CASE STUDY) READ ABSTRACT |

Human Capital: The New Measure of Performance in Manufacturing by Kronos Incorporated

October 15, 2010 - (Free Research)
This paper explains how workforce selection - using science-based Behavioral Assessments to screen, select, and hire the best talent - is emerging as a vital new source of strategic advantage for manufacturers. Read on to learn how using behavioral assessments to hire new employees can greatly improve the accuracy of hiring decisions. 
(WHITE PAPER) READ ABSTRACT |

Kronos Streamlines Backup, Eliminates Failures and Speeds Up Restores by Quantum Corporation

October 08, 2009 - (Free Research)
With a large IT backbone and growing backup challenges, Kronos decided it needed to upgrade its data protection infrastructure. After evaluating several alternatives, the company chose to deploy Quantum’s Scalar i2000 enterprise tape library. 
(CASE STUDY) READ ABSTRACT |

Kronos Streamlines Backup, Eliminates Failures and Speeds up Restores with Quantum Scalar® i2000 by Quantum Corporation

January 30, 2009 - (Free Research)
The Quantum Scalar i2000 is designed to meet the rigors of high-duty-cycle data center operations and to support the integration of next-generation disk-based backup solutions. 
(CASE STUDY) READ ABSTRACT |

American Woodmark Leverages Kronos to Reduce Absenteeism, Control Labor Costs, and Improve Leave Compliance by Kronos Incorporated

October 15, 2010 - (Free Research)
This case study details how the company wanted a solution that provides flexibility, implementation support, and value and selected the Kronos® Workforce Central® suite. Continue reading to learn how America Woodmark leveraged Kronos to reduce absenteeism, control labor cost, and improve leave compliance. 
(CASE STUDY) READ ABSTRACT |

Nucleus Research: Extend the Value of Oracle to Labor Management by Kronos Incorporated

June 10, 2010 - (Free Research)
This paper explores how using Kronos to automate time and attendance workflows rather than Oracle products translated into a number of key returns involving lower software costs, better data acquisition, and less customization. Continue reading to learn about the benefits and value of using Kronos over Oracle for labor management. 
(ANALYST REPORT) READ ABSTRACT |

Elliott Reduces Cost and Increases Efficiency with its Kronos Solution by Kronos Incorporated

June 17, 2009 - (Free Research)
Elliott Company decided to implement the Kronos Workforce Central suite in 2004 to help improve its ability to track and manage attendance, overtime, and vacation while remaining compliant with complex labor laws and union pay policies. Read this case study to find out how it worked out for them. 
(CASE STUDY) READ ABSTRACT |

7 Signs You Work Harder for your ERP Than it Works for You by Kronos Incorporated

June 10, 2010 - (Free Research)
Think an ERP is the solution for your workforce management needs? Stop and consider how hard you would have to work, to make your ERP work for you. This paper presents seven signs that will tell you that it’s time to go with Kronos. 
(WHITE PAPER) READ ABSTRACT |

Record, Evaluate, Monitor and Archive All Your Customer Interactions For your Cisco Switch by Teleformix

July 2008 - (Free Research)
Call recording and review are the most effective and efficient ways to ensure your customers receive high quality treatment and accurate information. ECHO™ provides the vehicle for this. 
(WHITE PAPER) READ ABSTRACT |

Oracle PeopleSoft CRM Integration into the Contact Center by AMC Technology

May 2008 - (Free Research)
This technical integration brief explains how the PeopleSoft CRM application can be integrated into a contact center, including both general technical details of call center integration, as well as how to use vendor certified software from AMC. 
(WHITE PAPER) READ ABSTRACT |

Extra Space Storage Dials Up Sales with inContact & Salesforce CRM by inContact

October 2010 - (Free Research)
This paper describes the benefits Extra Space Storage experienced by combining inContact’s on-demand platform and integrated with customer CRM software from salesforce.com. Read on to learn more about these benefits and learn how your company can experience the same results. 
(CASE STUDY) READ ABSTRACT |

Avaya Aura Contact Center Database Integration Wizard: Part Two, Data Exchange by Global Knowledge

July 2013 - (Free Research)
In Part 2, Data Exchange, of this series on the Avaya Aura Contact Center Database Integration Wizard you will see how to use the SEND REQUEST and GET RESPONSE operations so that customer information collected during the call to the contact center system can be exchanged with a backend database. 
(WHITE PAPER) READ ABSTRACT |

Analyst's take: Kronos Workforce Central return on investment by ComputerWeekly.com

February 2011 - (Free Research)
Kronos Workforce Central enables companies to reduce payroll error, reduce human resources management time and cost, and increase employee productivity by providing a centralized system for managing all the facets of the employee lifecycle.The solution can also increase visibility into labor issues and costs for improved decision making. 
(WHITE PAPER) READ ABSTRACT |

Nucleus Research Report: Extend the Value of SAP to Labor Management by Kronos Incorporated

March 2010 - (Free Research)
See what Nucleus Research says on how you can get up and running faster, gain real-time access to labor data, and save valuable time by adopting a time and attendance solution from Kronos. Read this paper and learn why real time access to time and attendance data and other Kronos advantages reduce payroll inflation, manual processes and more. 
(ANALYST REPORT) READ ABSTRACT |

Analyst's take: Kronos time and attendance applications achieve greater return on investment than Oracle products by ComputerWeekly.com

March 2011 - (Free Research)
Most companies have pay rule environments with some complexity, such as multiple states and shift differentials or collective bargaining agreements. 
(WHITE PAPER) READ ABSTRACT |

Geiger Ready-Mix Improves Decision Making and Controls Costs with Kronos by Kronos Incorporated

June 2009 - (Free Research)
Geiger upgraded from a paper timecard system that required manual processing - a significant challenge for an organization with a weekly payroll cycle. The system could handle some of Geiger's unique pay features, but they had no way to track this information historically. Read on to learn how Geiger overcame this and other challenges. 
(CASE STUDY) READ ABSTRACT |

Extend the Value of SAP to Labor Management by Kronos Incorporated

May 2009 - (Free Research)
This whitepaper will discuss the reasons why companies consider automating their time and attendance functions and how many companies achieve a greater ROI from using Kronos over SAP solutions. 
(WHITE PAPER) READ ABSTRACT |

What's New With Microsoft Office Communications Server 2007 R2 by Microsoft

March 2009 - (Free Research)
This presentation transcript explains the new features and functionality in the Office Communications Server 2007 R2, the application that continues to deliver on the Microsoft promise to streamline communications for users, give IT organizations the flexibility and control they need, and provide an extensible communications platform. 
(PRESENTATION TRANSCRIPT) READ ABSTRACT |

Presentation Transcript: Meeting the Demand for Multi-Screen Experience by Alcatel-Lucent

October 2009 - (Free Research)
Consumers today tend to use a wide variety of communications devices and are expecting to get video content delivery to any screen. This presentation transcript discusses a new multi-screen solution and how it can support these market needs. 
(PRESENTATION TRANSCRIPT) READ ABSTRACT |

Data Quality and Identity Resolution by Informatica

May 2008 - (Free Research)
This paper describes how identity resolution complements and extends the application of data quality and data integration processes into business applications. 
(WHITE PAPER) READ ABSTRACT |

With Dashboards - Formatting and Layout Definitely Matter by Corda Technologies

September 2008 - (Free Research)
Read this whitepaper to learn the best practices for dashboard formatting and layout. It also discusses nine dashboard design problems and solutions. 
(WHITE PAPER) READ ABSTRACT |

How To - Alert a BlackBerry smartphone user from a Background application by BlackBerry

March 2009 - (Free Research)
Read this article to learn how to alert a BlackBerry smartphone user from a Background application. 
(TECHNICAL ARTICLE)

Cisco Unified CRM Connector 3.0. by Cisco Systems, Inc.

The Cisco Unified Communications system is a full-featured business communications system built into an intelligent IP network. 
(SOFTWARE PRODUCT)

Cisco Unified CRM Connector 3.0 by Cisco Systems, Inc.

The Cisco Unified Communications system is a full-featured business communications system built into an intelligent IP network. 
(HARDWARE PRODUCT)

Improving First-Call Resolution with Team Collaboration Technology by GoToAssist

November 2010 - (Free Research)
How can support reps quickly solve problems when they reach a dead end? Is there an easy way to bring experts into a support session without hindering the customer experience? This white paper will examine key customer support challenges and reveal the many advantages of collaborative remote support. 
(WHITE PAPER) READ ABSTRACT |

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