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Featured Sponsors
ER/Studio 7.5 by Embarcadero Technologies, Inc.
March 2008 - (Free Research)
Embarcadero® ER/Studio®, an industry-leading data modeling tool, helps companies discover, document, and re-use data assets while providing intuitive reverse engineering, logical modeling, and physical modeling.
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Oracle Data Mining 11g Release 2 Mining Star Schemas: A Telco Churn Case Study by Oracle Corporation
June 2012 - (Free Research)
This paper, based on the CACS and intended for users of the Oracle Data Miner, highlights the telco churn case study using Oracle Data Miner and explains the case study workflow methodology. Read this now and learn about preparing a database scheme and importing a pre-made Oracle Data Miner workflow.
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IBM Optim Database Administrator by IBM
June 2009 - (Free Research)
Learn how IBM information management software can assist you in managing change in dynamic application and database environments.
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Embarcadero Change Manager 5.0 by Embarcadero Technologies, Inc.
October 2008 - (Free Research)
With Embarcadero Change Manager 5.0 you can simplify and automate database change management, streamline development cycles, and ensure availability, performance, and compliance. Download this demo and experience it for yourself.
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The Strategic Importance of OLAP and Multidimensional Analysis by IBM
August 2012 - (Free Research)
Many organizations are employing new multidimensional analysis techniques to turn their raw data into actionable intelligence. Online analytical processing and dimensionally aware relational schemas help organizations make the most of their available data. Learn how to leverage multidimensional analysis to improve business insight and performance.
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Forum XWall - Web Services Security Firewalls - Prevent Unauthorized Access by Forum Systems
Forum XWall™ is the industy's first Web Services Firewall equipped with data authentication as well as XML intrusion prevention to actively protect against unauthorized access, XML viruses, data corruption and denial of Web service attacks. Forum Systems is the leader in Web Services Security.
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Tips on Implementing Database Auditing to Address Security & Compliance Requirements by IBM
December 2010 - (Free Research)
Implementing Database Security and Auditing (Elsevier Digital Press) is the definitive guide for information security professionals, DBAs and auditors. You can now download Chapter 12, “Auditing Categories”. In this chapter, you’ll learn which audit logging trails you need to address key security and compliance requirements.
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Guide to Consolidating Oracle Databases by EMC Corporation
March 2013 - (Free Research)
In this E-Guide, discover what the experts are saying about database consolidation for Oracle -- how not to lose functionality, why to consolidate, and some best practices therein. Also included is an in-depth discussion of session schema management, as part of a series on Oracle database consolidation.
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Red Hat JBoss Data Grid: The Perfect Solution for Big Data and Application Performance by Red Hat
June 2012 - (Free Research)
Big data requires real-time access to data, scalability, and non-disruptive technology - qualities that relational databases just don't have. In this resource, discover how an in-memory data grid (IMDG) addresses the challenges posed by big data and application performance, and learn how one particular data grid can benefit your IT department.
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Object Persistence and Agile Software Development by Versant Corp.
December 2009 - (Free Research)
Agile Software Development is one of the most effective methodologies to develop application software. This paper examines and compares RDBMS with several object persistence methods within the context of Agile Software Development by quantifying the impact of these methods on the velocity and success of an agile application development project.
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Cost Effective Techniques for Designing the Data Warehouse by Embarcadero Technologies, Inc.
November 2010 - (Free Research)
A cost effective data warehouse project doesn't have to be an oxymoron. Rather than committing to a full-fledged waterfall style approach, it is possible to build a data warehouse incrementally and inexpensively, while at the same time preserving high-level architectural goals that lead to a true enterprise data warehouse. View this webcast now.
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Take Advantage of Oracle's 2 Day DBA Course by Oracle Corporation
February 2009 - (Free Research)
This course is designed to complement the Oracle 2 Day DBA documentation. In this course you will find detailed information on the tasks outlined in the chapters of the Oracle 2 Day DBA manual, including step-by-step instructions.
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Webinar: Why BPO American Support Chose a Cloud Contact Center by Five9
June 2013 - (Free Research)
In this in-depth webcast, discover the top seven reasons why American Support, a leading outsourced contact center company, chose the cloud for their contact center and explore the benefits they currently experience from this strategy. Also, learn the most important questions to ask a cloud provider when looking into cloud technology.
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Contact Center Consolidation by CosmoCom, Inc.
March 2008 - (Free Research)
Improving access to contact center resources is more challenging when agents are distributed across multiple locations. View this webcast for insight into Contact Center Consolidation.
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A contact center manager's guide to integrating self-service by KANA
(E-mail this company)
August 2012 - (Free Research)
Leveraging self-service technologies in your contact center can significantly reduce costs, but successful implementation is tricky. Gain expert advice on how to ensure your self-service contact center initiative is a success. Read on to learn self-service contact center best practices, how to obtain executive support, and more.
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Overhauling a Legacy Contact Center: Starting Steps by Five9
May 2013 - (Free Research)
Overhauling legacy contact center technology is often costly and time-consuming, but it doesn't have to be. This expert e-guide offers advice on deciding when it's time to upgrade your contact center, making the business case for an overhaul, and important change management considerations.
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Cost-Saving Tips for Contact Centers by Five9
May 2013 - (Free Research)
For service organizations looking to cut costs, the contact center is the go-to department, seeing as it often has high staffing counts within the company. Check out this expert e-guide to learn how you can effectively identify opportunities and decrease spending in your contact center, without sacrificing customer experience.
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Workforce Management in a contact centre by Aspect
June 2012 - (Free Research)
In order to remain competitive, you need exceptional, 24x7 customer service. Savvy companies are integrating contact center processes with workforce management practices in order to enhance their service strategies. Read this expert report to learn 9 key business processes and 6 technologies required for a successful initiative.
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Contact Centers for Dummies by Avaya Inc.
November 2008 - (Free Research)
This guide provides a high-level approach to the different methodologies with lots of information not only on running contact centers, but also on implementing technology in contact centers in a profitable way.
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