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Virtual Private LAN Services: Extending Ethernet over the WAN by Tellabs

October 2008 - (Free Research)
This white paper includes an overview of the technical building blocks of VPLS, including a review of the MPLS features that help enable the creation of secure customer networks within a shared packet infrastructure. 
(WHITE PAPER) READ ABSTRACT |

Lean Strategies for the Process Manufacturer by Sage Software

December 2009 - (Free Research)
This primer will serve to provide an understanding of the key concepts of Lean as they apply to the process sectors, including the steps for implementation and the benefits that may be realised. 
(WHITE PAPER) READ ABSTRACT |

5 Signs It's Time for a Data Center, SMBs by Dell, Inc. and Intel®

June 2013 - (Free Research)
Access this concise resource to find out if your small to mid-size business is in need of a compact server capable of providing the performance of an entire data center, all in a solution small enough to fit under your desk. 
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A Planner's Realistic Guide to Cloud Data Security by Dell, Inc. and Intel®

March 2014 - (Free Research)
This expert e-guide will walk you through the creation of a safe and secure cloud environment. 
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Embrace Convergence by Dell, Inc. and Intel®

November 2012 - (Free Research)
This white paper presents some key insights about what the future holds for IT based on the emergence and transformative capabilities of converged infrastructures. 
(VIDEO) READ ABSTRACT |

Provisioning Should Be Simple Why Traditional Provisioning Systems Are No Longer Relevant by Aveksa

July 2012 - (Free Research)
Do you want to improve your provisioning system? In the past provisioning has been expensive and ineffective, but that can all improve with a few changes. Deciding who has access to your business enterprise is one of the first steps to take towards improvement. 
(PRESENTATION TRANSCRIPT) READ ABSTRACT |

How to Conduct a Thorough CAC Readiness Assessment by Nuance

February 2013 - (Free Research)
This informative white paper identifies the critical success factors for positioning computer-assisted coding (CAC) in your organization. 
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The Advantage of Service Provider Cloud Solutions vs. Do-It-Yourself (DIY) Internal Cloud Computing Strategies by SAVVIS

February 2011 - (Free Research)
Few technological innovations have garnered as much broad-based attention as the idea of Cloud Computing, which promises faster access to more powerful processing capabilities and application functionality at a fraction of the cost of traditional on-premise systems and software. 
(WHITE PAPER) READ ABSTRACT |

ROC Maestro for Open Systems by ROC Software

ROC Maestro for Open Systems, a key component of the ROC Enterprise Suite™, provides a very easy method for scheduling and managing workloads, processes, dependencies and events across complex, heterogeneous IT environments. 
(SOFTWARE PRODUCT)

Scheduling, Facility, Hoteling Software: Sharing Desks, Offices, Conference Rooms, and Even Parking Spaces by DeskFlex

August 2008 - (Free Research)
Desk sharing among mobile workers is known by several names, hoteling, hot-desking, virtual office, etc. Read this paper to learn how to increase office productivity with scheduling, facility, and hoteling software. 
(WHITE PAPER) READ ABSTRACT |

Job Scheduling Evolution: Workflows, Workloads and Automation in IT by CA Technologies.

July 1967 - (Free Research)
CA provides extended capabilities for users to address integration requirements, standardization of procedures, and compliance initiative in the data center through the combination of workflow and Workload Automation. 
(WHITE PAPER) READ ABSTRACT |

Business Service Management by ASG Software Solutions

Business Service Management (BSM) solutions can effectively be defined as the fusion of IT and business needs, Successfully employed, they will empower IT with the necessary tools to increase overall business value. 
(SOFTWARE PRODUCT)

Tips and Techniques to Pass the PMP® Exam by Global Knowledge

October 2013 - (Free Research)
Passing the Project Management Professional® (PMP) certification exam can seem like a daunting task when project managers first decide to take the leap. Following the best practices outlined here can put you on the road to certification and will have you prepared for your PMP® Boot Camp. 
(WHITE PAPER) READ ABSTRACT |

SAP Workforce and Scheduling Optimization Demo by ClickSoftware

August 2009 - (Free Research)
Watch this demo to learn how SAP Workforce and Scheduling Optimization can help offer better customer service, which leads to customer loyalty which ultimately leads to higher profits by allowing you to manage service scheduling and dispatching, support Mobile service operations, schedule service appointments, monitor service operations, and more 
(WEBCAST) READ ABSTRACT |

The A to Z of Mobile Workforce Scheduling Optimization by ClickSoftware

December 2011 - (Free Research)
This resource offers key advice and recommendations for strategically choosing and implementing an effective mobile workforce scheduling optimization strategy. Continue reading to learn all you need to know to realize workforce scheduling success today. 
(WHITE PAPER) READ ABSTRACT |

Workforce Management: "Scheduling to the Opportunity" by Infor WFM Workbrain

February 2011 - (Free Research)
In the face of shrinking margins, today’s retailers seek a large competitive advantage. Given that a retailer’s largest controllable expense is its workforce, retailers that implement a solution that gives real-time visibility into labor practices and generates optimized schedules will help with labor costs, store sales and customer service levels. 
(WHITE PAPER) READ ABSTRACT |

Continuous Customer Dialogues by Infor

November 2010 - (Free Research)
The need for customer insight and responsiveness to that insight is the foundation and driving rationale for the emerging CRM concept of continuous customer dialogue through multi-channel touchpoints. This concept is discussed further in the rest of this whitepaper. 
(WHITE PAPER) READ ABSTRACT |

IT Automation: Support and Improve Business Innovation by Cisco Systems, Inc.

July 2011 - (Free Research)
This white paper provides a deeper understanding of IT automation. Obtain a detailed definition of this concept and gain insight into the areas it comprises and its successful elements. 
(WHITE PAPER) READ ABSTRACT |

International Cruise & Excursions, Inc. by Aspect

January 2008 - (Free Research)
ICE contact center staff had been using Excel spreadsheets to schedule agents, which was an inefficient and difficult practice, Since the agents are the primary drivers of the company's sales. 
(CASE STUDY) READ ABSTRACT |

Managing Product Recalls to Reduce Risk and Minimize Cost by Sage North America

January 2009 - (Free Research)
With an integrated enterprise system like Sage ERP X3, food producers can use the same system to address industry-specific requirements and product recalls. 
(WHITE PAPER) READ ABSTRACT |

VW Credit, Inc. by Aspect

March 2008 - (Free Research)
Implementing Aspect eWorkforce Management and its Perform enhancement enabled VCI to optimize its agent performance by allowing better forecasting and more accurate planning, as well as more effective scheduling. 
(CASE STUDY) READ ABSTRACT |

Business-Critical Benefits of Workload Automation Solutions by ASG Software Solutions

February 2010 - (Free Research)
Enterprises have struggled with workload automation (WLA) implementation because of its complexities, dependencies, and costs. These obstacles existed primarily because WLA was simply not a mature technology. However, today WLA solutions are widely accessible and achievable. Read this paper to learn about the latest innovations. 
(WHITE PAPER) READ ABSTRACT |

Podcast: Records retention schedule brings science to art of information management by Iron Mountain

September 2012 - (Free Research)
In this podcast, Carol Stainbrook explains why establishing and adhering to an effective functional records retention schedule is a key element of effective enterprise information management. 
(PODCAST) READ ABSTRACT |

The Future of Innovation Management: The Next 10 Years by ComputerWeekly.com

September 2011 - (Free Research)
Download this report from Arthur D Little to learn 5 key innovation concepts for CIOs and CTOs. 
(IT BRIEFING) READ ABSTRACT |

ISVs, "This One's for You" by AppZero

March 2009 - (Free Research)
Virtual machines and virtual appliances have successfully transformed data center operations. AppZero Virtual Application Appliances extend that transformation to server applications- Linux, Unix, and Windows. This paper explains Instant POCs, simplified implementations, and a cloud friendly slide to the SaaS model. 
(WHITE PAPER) READ ABSTRACT |

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