Parature's Online Customer Service Software & Solutions by Parature Inc.. Parature is the global leader in on-demand customer support and help desk software. Our web-based support suite enables organizations to fundamentally change the way they more... >> Discover more offerings from Parature Inc..
		TechExcel CustomerWise (formerly TechExcel CRM) Customer Support Software by TechExcel, Inc.. CustomerWise helps optimize your support process by providing your internal support team with all of the tools necessary to resolve support requests quickly. From incident more... >> Discover more offerings from TechExcel, Inc..
		Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc.. Discover what benefits advanced meter infrastructure (AMI) brings and why, and learn how the SAP NetWeaver platform and enterprise service-oriented architecture can support more... >> Discover more offerings from SAP America, Inc..

Prosperity Learning Management System (LMS) by Ziiva (E-mail this company) Prosperity Learning Management System delivers, tracks, coordinates, and manages all training, education, and certification. Our month to month subscription makes a Learning Management System affordable for any organization. Prosperity can be delivered as a hosted or in house solution.  (ASP & SOFTWARE PRODUCT) GO TO DETAILED REPORT

State of IT Outsourcing by CRMindustry.com (E-mail this company) October 2006 - (Free Research) Outsourcing some of the IT Portfolio remains a direction that a majority of companies will continue to invest in as part of their overall smartsourcing or strategic sourcing strategy. Read the results of Supportindustry.com's survey on the state of IT Outsourcing to learn more. (ARTICLE) READ ABSTRACT | GO TO ARTICLE

The Role of Web-Based Self-Service in the Support Organization by CRMindustry.com (E-mail this company) October 2005 - (Free Research) Web-based self-service has evolved as a way for customers to address their own problems and handle tasks that traditionally have been managed by a call center or help desk. It’s not just a means for deflecting calls from live agents, but it is also viewed as a way for businesses to differentiate themselves and deepen relationships with customers. (ARTICLE) READ ABSTRACT | GO TO ARTICLE

2005 Trends & Directions in Web-Based Support by CRMindustry.com (E-mail this company) June 2005 - (Free Research) While there's a wealth of rich, increasingly comprehensive technologies available enabling businesses to drive toward true service and support optimization, this paper discusses the decision to deploy and across what channels should depend on a strategy based on clearly defined goals. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

How Top Retailers Use Transactional Email: Silverpop Study Reveals Revenue-Boosting Tactics by Silverpop Systems, Inc. (E-mail this company) January 2006 - (Free Research) To identify how companies are using transactional email & identify best practices, Silverpop undertook a study of the messages sent to recipients immediately following an online purchase. Findings show how some companies capitalize on using this targeted marketing channel, while others fail to harness the full power of transactional email marketing (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

That Was Then...This Is Now: The New Rules of Email Marketing by Silverpop Systems, Inc. (E-mail this company) January 2005 - (Free Research) To succeed in the new world of email marketing, you need to move away from the old assumptions and adopt a new way of thinking. As you read this white paper on new approaches to email marketing, keep in mind that there are a select few solution providers, including Silverpop, who know how to help you fully maximize the value of email marketing. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Best Practices in Contract Management: How to Shrink Your Sales Cycle through Smart Contract Management by SpringCM April 2008 - (Free Research) Sales contracts effect not only sales but also impact the finance and the legal departments, Managing sales contracts properly can help shrink the sales cycle, improve cash flow and reduce the risk of litigation and penalties. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Taming Transactional Email - Tips to Gain Control and Determine if Outsourcing Makes Sense by Silverpop Systems, Inc. (E-mail this company) September 2007 - (Free Research) While commercial emails are increasingly ignored or considered spam, recipients say transactional messages are most worth reading. The challenges associated with triggered or transactional email programs are numerous. This paper reviews the steps necessary to implement a transactional email marketing campaign and methods for easing implementation. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

ITIL Version 3 and the IT Service Catalog by newScale (E-mail this company) April 2008 - (Free Research) A new version of ITIL provides more practical guidance and a service lifecycle approach that reflects how IT operates in the real world. Increase financial transparency, service delivery performance and customer satisfaction with a service catalog. (ANALYST REPORT) READ ABSTRACT | GO TO ANALYST REPORT

A Leading Power Utility Reaches for Transactional Efficiency by Oversight Systems (E-mail this company) November 2007 - (Free Research) A leading power utilities company had a substantial amount of money being paid out in duplicate payments and auditor's fees. The company’s director of accounting services considered this a serious problem. The Oversight project originated with and was driven by finance professionals. (CASE STUDY) READ ABSTRACT | GO TO CASE STUDY

The IT Skinny on Lean Manufacturing by Info-Tech Research December 2004 - (Paid) Improving your company's manufacturing & business processes is not simply an option in today's global marketplace - it's a requirement. Investigate the opportunities that Lean Manufacturing (LM) can bring to your manufacturing environment, and understand the role/responsibilities of the IT department to achieve and sustain manufacturing excellence. (ANALYST REPORT) READ ABSTRACT | GO TO ANALYST REPORT

ForensiT User Profile Wizard: Domain Migration Tool Saves Time & Money by ForensiT Limited (E-mail this company) User Profile Wizard is a workstation migration tool that joins your machine to a domain, & shares your original user profile with your new domain logon so that you can use all your existing data, & keep the same settings that you always had. With User Profile Wizard, you can build a scalable, enterprise solution to migrate thousands of workstations  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

A Solution for Manufacturing Excellence in the Global Marketplace by Apriso® Corporation (E-mail this company) August 2006 - (Free Research) The move to global manufacturing is now a stark reality for enterprises. Companies are shifting their supply chains and moving manufacturing plants to seize advantages in costs or to drive faster production. The problem is a disconnect between ERP and the various factory floors that are distributed across countries and continents. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Utilizing Enterprise Management Systems to Support Lean Manufacturing by Lawson Software (E-mail this company) September 2007 - (Free Research) The pressure on manufacturing organizations has increased dramatically over the last 15 years. Lean manufacturing is now widely adopted as a strategy for focusing on customer value-adding activities through striving towards continuous improvement. This paper explores the increasing role software solutions play in supporting lean manufacturing. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Business Intelligence - the Definitive Guide for Mid-size Companies by Business Objects February 2008 - (Free Research) While many small or medium-size companies have relied on spreadsheet as their primary BI tool, most of them have come to realize that this is a stopgap solution and one that's apt to lead to data chaos and inconsistent analysis results. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Define What's Valued Online - A Webcast Presented by KnowledgeStorm by KnowledgeStorm Webinars (E-mail this company) September 2005 - (Free Research) The CMO Council and KnowledgeStorm have partnered to explore the relationship between online technology researchers and IT vendors. Join KnowledgeStorm in this Webcast replay to learn what over 1,400 survey respondents said about online technology content usage and its influence on IT buying. (WEBCAST) READ ABSTRACT | GO TO WEBCAST

Successful Enterprise Planning through Enterprise Architecture by Telelogic (E-mail this company) June 2008 - (Free Research) With Telelogic's Enterprise Architecture, changing your IT alignment to achieve the results you want is easy. This white paper enables you to examine your organizational alignment, analyze the future direction of your enterprise, and identify the changes required to achieve your desired state. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

CRM Planning: Keys for Project Success by Nucleus Research (E-mail this company) April 2004 - (Free Research) Before you write an RFP or start talking to vendors, you need to do some homework to ensure that you're on the right track to maximize ROI. Whether you're updating, upgrading, jump-starting, or restarting your CRM efforts, this paper describes some basic steps that will help keep you on the path to a positive ROI. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Session Initiated Protocol (SIP): A Five-Function Control Protocol by F5 Networks (E-mail this company) November 2007 - (Free Research) The intent of this paper is to offer the reader a basic understanding of the Session Initiated Protocol. SIP provides five functions, uses a layered approach that gives it flexibility, and has an openness that enables new applications to utilize it. SIP’s open nature guarantees its large presence in IP-based multimedia communications architectures. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

SOA Challenges and Solutions by F5 Networks (E-mail this company) November 2007 - (Free Research) Many of the challenges associated with SOA deployments are the same challenges when deploying traditional web-based applications. The key to addressing SOA-related challenges is to identify them as early as possible and include the appropriate solution in the architecture, reducing the possibility of re-architecture being required. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Myths of Bandwidth and Application Performance by F5 Networks (E-mail this company) November 2007 - (Free Research) This white paper is intended to shed light on the issues affecting application performance in the wide area, and to give IT managers the knowledge required to design strategic enterprise application acceleration and deployment solutions. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Offloading Remote Authentication for Servers by F5 Networks (E-mail this company) August 2006 - (Free Research) This paper describes how F5's Advanced Client Authentication module works to protect your application infrastructure while increasing your server capacity by offloading authentication processing. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

System i (iSeries) high availabililty and resiliency for supply chain companies - ABC Fine Wine by Vision Solutions (E-mail this company) November 2007 - (Free Research) ABC Fine Wine & Spirits needed to eliminate vulnerability in its supply chain management software. iTERA HA, through its use of remote journaling technology, eliminated replication latency thus allowing this major distribution company time for no-downtime system maintenance. (CASE STUDY) READ ABSTRACT | GO TO CASE STUDY

iTera HA High Availability Keeps System i Payroll and Other Systems Online by Vision Solutions (E-mail this company) May 2007 - (Free Research) Key Energy Services was looking for a way to keep the company’s payroll system unfailingly accessible. By installing iTera HA, Key Energy was able to switch system users from one production CPU to another, and move a backup machine to a different physical location, all with less than 15 minutes of downtime. (CASE STUDY) READ ABSTRACT | GO TO CASE STUDY

Global Supply Chains: Understanding Risks and Rewards by Oracle Corporation. June 2008 - (Free Research) The relentless pace of globalisation of industries and economies around the world has made supply chains an evermore critical component of all businesses. (WEBCAST) READ ABSTRACT | GO TO WEBCAST

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