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Enhancing the Customer Experience with Loyalty Management by SAP America, Inc.
April 27, 2009 - (Free Research)
By implementing loyalty programs that are integrated across sales, service, and marketing - across all channels of interaction - a firm can greatly enhance the customer experience, increase customer retention, and foster development of a community of people who serve as advocates for the business.
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Data Archiving: The First Step Toward Managing the Information Lifecycle by Dolphin
February 23, 2010 - (Free Research)
Read this white paper for a discussion of the business case for data archiving as the first step in an SAP ILM strategy; strategies for Data Archiving, Retention Management and the Retention Warehouse strategy for legacy decommissioning in SAP; and Dolphin’s best‐practices approach to an effective, long-term ILM strategy.
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Realizing the Benefits from Accounts Payable Optimization in SAP by Dolphin
February 15, 2010 - (Free Research)
Accounts payable remains a manual and often inefficient business process. Read this white paper for a discussion of best practices options and a solid approach to implementing solutions for automating and optimizing Accounts Payable in the SAP environment.
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Through Engagement and Interaction, The LEGO Group Nurtures Loyalty Among Consumers by SAP America, Inc.
July 30, 2011 - (Free Research)
Read this brief Bloomberg Businesweek case study to learn how The LEGO Group has leveraged organizational changes— including implementing loyalty management software from SAP that integrates with its SAP ERP and CRM platform— to achieve a high level of consumer interaction and improve its customer experience.
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Overcoming Objections to Data Governance by Talend
February 09, 2011 - (Free Research)
Although it has been proven that creating a proactive data management strategy improves the effectiveness and value of almost any data intensive project, convincing those in charge can be a challenge. This white paper discusses the benefits of data governance as well as providing objection-busting strategies useful to any data champion.
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The Customer Loyalty Conundrum by SAP America, Inc.
September 30, 2010 - (Free Research)
In 2011, Forrester Consulting conducted a study to find out how customer loyalty decision-makers define and execute customer loyalty. Read this study to find Forrester's analysis of how loyalty decision-makers currently use customer data, technology, and analytics to manage customer loyalty programs.
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The Road to BI Success by SAP America, Inc.
March 16, 2010 - (Free Research)
There is growing evidence that more pervasive BI and analytics have a direct impact on competitiveness. Better decision making is more important when resources become restricted during a recession, so BI and analytics projects will still appeal to management. Read this active Q&A session on building a successful enterprise BI strategy.
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Considerations for Building a Successful Desktop Virtualization Pilot Program by Dell, Inc. and Intel
April 28, 2011 - (Free Research)
In this video presentation, the experts will discuss the differences among a proof of concept, a trial and a pilot desktop virtualization program. In addition, they’ll explain the reasons why a desktop virtualization pilot program is key to defining the success of an actual implantation.
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The global state of the project management office by ComputerWeekly.com
May 05, 2011 - (Free Research)
This global benchmarking study from ESI international identifies the key challenges and successes experienced by project and programme management offices (PMO) and draws recommendations for the future.
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Windows Azure Programming Model by Microsoft
December 30, 2011 - (Free Research)
Read this white paper to learn how the new Windows Azure programming model helps developers create applications that are easier to administer, more available, and more scalable than those built in the traditional Windows Server environment.
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SCA: Bringing Modern SOA Programming to Tuxedo by Oracle Corporation
March 01, 2010 - (Free Research)
This white paper provides an introduction into this new SCA-based programming model for Tuxedo that allows customers to quickly develop and compose SOA-based applications.
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SAP® BusinessObjects™ Edge BI by SAP America, Inc.
December 31, 2011 - (Free Research)
Too often, business intelligence (BI) initiatives end up being detrimental to a business. They can be costly and highly complex, and often are integrated loosely— or not at all— causing data quality to plummet. Read this paper to discover a BI alternative that provides fast, cost-effective integration across SAP and non-SAP systems.
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Best Practices for Comprehensive BI: Integrating SAP and Non-SAP Data by Composite Software
March 31, 2011 - (Free Research)
This study provides an overview of the different possibilities for accessing and integrating SAP data as well as their advantages and disadvantages in light of the growing demands on Business Intelligence in modern organizations.
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Simplify SAP Management with a Cloud-based Utility Service by CSC
July 28, 2011 - (Free Research)
CSC SAP IU (Infrastructure Utility) is a cloud-based managed utility service supporting both production and development and testing environments. It delivers a virtualized infrastructure for SAP combined with the proven CSC management expertise in SAP, managed services and cybersecurity in a pay-as-you-go service.
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The global state of the PMO: The IT perspective by ComputerWeekly.com
May 05, 2011 - (Free Research)
This benchmarking study from ESI International identifies the trends impacting the project management function in IT industry in three areas: PMO maturity, measuring and reporting on PMO effectiveness, as well as training involvement.
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