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Samsung Electronics France Reduced DSO and Improved Invoice Tracking with Esker DeliveryWare by Esker Inc. July 10, 2009 - (Free Research) When Samsung Electronics France needed an automated solution for processing and sending 250,000 invoices per year from its SAP solution, they chose Esker DeliveryWare. This project, carried out by Esker Certified Partner, Aegis, reduced time involved in collecting customer payments by over 10% and enabled invoice tracking.  (CASE STUDY) READ ABSTRACT |

ioDrive, Changing the Way You Code by Fusion-IO March 20, 2009 - (Free Research) With read/write speeds that are very close to most expensive models in the industry, the ioDrive's price/performance ratio will leave you saying, "WOW!" Read this white paper for more information on this paradigm-shifting data storage appliance.  (WHITE PAPER) READ ABSTRACT |

Video Whitepaper: Managing Risk and Uncertainty - An Executive's Guide to Integrated Business Planning by Oracle Corporation November 03, 2009 - (Free Research) A time of unprecedented market volatility and competition calls for a new business strategy. View this video white paper to learn how integrated business planning can help your company align strategic, operational, and financial plans.  (VIDEO) READ ABSTRACT |

HEALTHsuite® - Claims Processing Software by RAM Technologies, Inc. HEALTHsuite is an administrative claims processing system designed for health plans and other health care organizations. Rich in features and functions to support health plans of all sizes and types, HEALTHsuite supports all aspects of health care administration including HMO, Consumer Driven, Medicare, Medicaid and Federal Health Benefits.  (ASP & SOFTWARE PRODUCT)

Managing Risk and Uncertainty - An Executive's Guide to Integrated Business Planning by Oracle Corporation September 14, 2009 - (Free Research) Read this white paper to learn how Integrated business planning can help your company align strategic, operational, and financial plans.  (WHITE PAPER) READ ABSTRACT |

Reduce Costs and Increase Performance: The SaaS Advantage for Contact Centers by inContact December 03, 2009 - (Free Research) This paper examines current economic and business trends as well as challenges impacting the contact center market. It provides guidance and recommendations for contact centers looking for an alternative to on-premises contact handling solutions and more.  (WHITE PAPER) READ ABSTRACT |

Service Excellence Comes Easy with Antenna Software on Blackberry Smartphones by BlackBerry February 25, 2009 - (Free Research) Burdened by slow response times of yesterday's communication technologies, Toshiba America Medical Systems deployed Antenna Software's Field Service Solution to dispatch service calls, help CEs check parts inventory and debrief completed work. The solution had the advantage of integrating with their internal Amdocs Clarify CRM system.  (CASE STUDY) READ ABSTRACT |

Clearing the Way for Faster, Smarter Decisions: Instant, Accurate Information Drives Competitive Edge by SAP AG December 17, 2007 - (Free Research) This paper examines how you can gain reliable, accessible information from efficient, integrated IT systems – and use that information to make faster, smarter decisions. In turn, the right decisions will lead to better operations and a stronger competitive position.  (WHITE PAPER) READ ABSTRACT |

Integrating IP Address Management for Real-time Data and Services Delivery with Central Monitoring of DNS and DHCP Services by Infoblox March 02, 2009 - (Free Research) This paper explains the importance of IP address management, discusses the criteria for an ideal IP address management solution, and explains the features and advantages of the Infoblox IP address management solution.  (WHITE PAPER) READ ABSTRACT |

Tiens Group: growing and cutting costs with a single, integrated, secure, and cost effective global network by Orange Business Services April 06, 2009 - (Free Research) Read this quick case study to see how Tiens Group - a Chinese enterprise that does business internationally - was able to build a single network that handles all of their communications needs all over the globe and allows them greater growth potential while simultaneously reducing overheads.  (CASE STUDY) READ ABSTRACT |

Integrating the Cisco® Unified Presence Server in Your Unified Communications Network by Global Knowledge August 27, 2009 - (Free Research) Presence can be defined as the indication, based on user-provided information, on whether co-workers are available and how they prefer to be reached. We will discuss an option that will allow our users to see availability status information of other users in the network via the Cisco Unified Presence Solution version 7.0. (CUPS).  (WHITE PAPER) READ ABSTRACT |

Podcast: Integrating Customer Contact Preferences into your CRM System by Gryphon Networks December 14, 2009 - (Free Research) This podcast shares techniques for communicating with your customers in an acceptable manner that fits their preferences while expanding your marketable universe.  (PODCAST) READ ABSTRACT |

Integrating Customer Contact Preferences into your CRM System by Gryphon Networks December 14, 2009 - (Free Research) This webcast shares techniques for communicating with your customers in an acceptable manner that fits their preferences while expanding your marketable universe.  (WEBCAST) READ ABSTRACT |

Routers are Dead; Long Live the Router by Cisco Systems, Inc. November 20, 2009 - (Free Research) Get a firsthand look at the next-gen routers that will enable you to create a truly borderless network, while giving you the convenient, powerful network management features you crave in today’s resource-challenged IT environment.  (WEBCAST) READ ABSTRACT |

A Practitioner’s Guide to More Efficient Network Management by Hewlett-Packard Company September 25, 2009 - (Free Research) Read this white paper to learn the four key initiatives for attacking network management inefficiency and how automation solutions from HP can help.  (WHITE PAPER) READ ABSTRACT |

IT Automation: Going Beyond the Obvious to Find Real Cost Savings by BMC Software, Inc September 18, 2009 - (Free Research) Enterprise Management Associates® (EMA®) research shows 75% of CIOs are facing budget cuts. Most CIOs need to go beyond obvious cost reduction measures to address the largest single IT cost - staff. This whitepaper will discuss the ways that Workload automation can effect real cost savings.  (WHITE PAPER) READ ABSTRACT |

Research Management Solutions: Bringing the Benefits of Automation to the Front Office by Advent Software, Inc December 31, 2008 - (Free Research) How does a firm or fund manager assess his/her research management needs and choose the best solution? This document helps by identifying pain points in the research workflow that RMS must address, describing how RMS supports investment process and decision making, and highlighting key features to consider when evaluating RMS solutions.  (WHITE PAPER)

Case Study: Unified Communications and Indiana University Medical Group by CDW Corporation September 01, 2009 - (Free Research) When outdated equipment and disparate systems were hampering in-house communications, customer service, and workflow, Indiana University Medical Group turned to CDW for a three-part Cisco solution. This case study gives details on the benefits they gained.  (CASE STUDY) READ ABSTRACT |

Business Intelligence: The Strategic Imperative for CIOs by Information Builders Inc. (E-mail this company) September 2007 - (Free Research) The CIO's role becomes more strategic as organizations use information to create a competitive advantage. This paper – using evidence from benchmarks created with IBM to test WebFOCUS' performance on System z running z/OS and Linux – helps CIOs to balance demands for information accessibility and processing power.  (WHITE PAPER) READ ABSTRACT |

WebFOCUS Business Intelligence Application Development & Deployment by Information Builders Inc. (E-mail this company) WebFOCUS development and deployment solutions provide easy-to-use Web-based applications for unlimited numbers of users, tailored to their skill level and preferences regardless of location, as well as flexible and intuitive development tools for building applications.  (SOFTWARE PRODUCT)

Continuous Innovation for Product and Service Leadership: An Approach Driven by Business Value by SAP America Inc October 2009 - (Free Research) The need to keep product and service offerings fresh is not a new concept in business today, but the new approach is involving a network of business partners and even customers in their quest to innovate. This process is called "continuous product and service innovation."  (WHITE PAPER) READ ABSTRACT |

Numara Track It! - Change Management Webinar by Numara Software June 2009 - (Free Research) The Numara Track It! helpdesk/ asset management solution offers a fully integrated “Change Management” module that provides flexibility for seamless upgrades of services - hardware and software. Watch this webinar to learn how this comprehensive solution tool allows anyone to manage change from any location without the cost of...  (WEBCAST) READ ABSTRACT |

Employment Screening Company Optimizes Productivity, Improves Customer Satisfaction by Microsoft April 2008 - (Free Research) When employers need to be sure about the backgrounds of people they hire, they call Credential Check Corporation. To do this work, the company utilized Microsoft® Office Outlook® and proprietary access programs, which made it difficult for departments and external suppliers to collaborate with each other. Microsoft Dynamics™ CRM...  (CASE STUDY) READ ABSTRACT |

Understanding the Basic Configuration of the Adaptive Security Appliance (ASA) by Global Knowledge February 2009 - (Free Research) The Adaptive Security Appliance is the latest firewall appliance in the Cisco security arsenal and provides a number of services to protect your "trusted" network users from "untrusted" users.  (WHITE PAPER) READ ABSTRACT |

Weighing your call center hosting options by inContact December 2009 - (Free Research) In this podcast, SearchCRM.com sits down with Richard Snow, a contact center technology and strategy expert with Ventana Research, who shares tips on how to select the right hosted contact center provider, create the proper RFPs, craft airtight SLAs, and more.  (PODCAST) READ ABSTRACT |

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