Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc.. Discover what benefits advanced meter infrastructure (AMI) brings and why, and learn how the SAP NetWeaver platform and enterprise service-oriented architecture can support more... >> Discover more offerings from SAP America, Inc..
		WebFOCUS Operational Enterprise Business Intelligence by Information Builders Inc.. WebFOCUS is a comprehensive and fully integrated enterprise business intelligence platform. It sets the standard for enterprise business intelligence by scaling to support more... >> Discover more offerings from Information Builders Inc..

Microsoft Dynamics® CRM for Healthcare by Microsoft October 19, 2011 - (Free Research) In addition to providing quality care, health care facilities continuously search for ways to increase patient satisfaction and proactively manage their overall health.Inside this white paper, learn about CRM technologies that help meet these goals by supporting chronic disease management, business intelligence and more.  (WHITE PAPER) READ ABSTRACT |

Making Office 365 More Secure and Compliant by Proofpoint, Inc. December 19, 2011 - (Free Research) Microsoft has done a good job at developing a robust and scalable platform in Office 365, but there are some organizations that will need compliance and security capabilities not natively available. View this paper to explore what Office 365 will and will not do and where supplemental offerings from third party vendors will prove to be beneficial.  (WHITE PAPER) READ ABSTRACT |

crystalreports.com: Web-Based Reporting & Information Sharing by Business Objects crystalreports.com is a web-based report-sharing service that allows organizations to instantly share crucial business information with the right people - simply and securely. There is nothing to install, and places no additional workload on IT. It improves decision makers’ ability to make key business decisions based on timely and accurate data.  (SOFTWARE PRODUCT)

New Sugar 5.0 Platform Capabilities and Advanced CRM Functionality by SugarCRM Inc. December 2007 - (Free Research) Join Chris Harrick, Senior Director of Product Marketing at SugarCRM as he gives an in-depth look at enhancements and new CRM features of this upcoming release.  (WEBCAST) READ ABSTRACT |

Red Hat Cloud Foundations Reference Architecture: Private IaaS Clouds by Red Hat and JBoss February 2011 - (Free Research) Red Hat's suite of open source software provides a rich infrastructure for cloud providers to build public/private cloud offerings. This Volume 1 guide for deploying the Red Hat infrastructure for a private cloud describes the foundation for building a Red Hat Private cloud.  (WHITE PAPER) READ ABSTRACT |

Red Hat Cloud Foundations, HP Edition: Private IaaS Clouds by Red Hat and HP March 2011 - (Free Research) Red Hat's suite of open source software provides a rich infrastructure for cloud providers to build public/private cloud offerings. This Volume 1 guide for deploying the Red Hat infrastructure for a private cloud describes the foundation for building a Red Hat Private cloud.  (TRAINING GUIDE) READ ABSTRACT |

Programmer’s Guide: Using LucidWorks Enterprise to add search to your Web Application by Lucid Works December 2010 - (Free Research) This step-by-step guide shows a programmatic approach to working with LucidWorks Enterprise, the search solution from LucidWorks Enterprise built on Apache Solr. We’ll show how to add content, index it, create a web page (with example PHP code) to send search requests and display results, and more.   (WHITE PAPER) READ ABSTRACT |

Developing WS-Management Solutions for Intel® Active Management Technology by Intel October 2009 - (Free Research) This article describes how to develop flexible WS Management-based solutions for Intel® Active Management Technology using the .NET development environment. The basic ingredients and building blocks of a WSMan-based solution will be presented. We've included some coding samples (written using Windows 2008) to help illustrate this information.  (TECHNICAL ARTICLE)

ReferenceWare by SkillSoft Corporation ReferenceWare – the fastest way to problem-solve and learn - provides full access to the unabridged contents of thousands of business and technology titles in a searchable, collaborative environment!  (SOFTWARE PRODUCT)

Analytics - the new path to value by IBM November 2011 - (Free Research) To better understand how today's organizations are using analytics, a survey was conducted amongst a global sample of nearly 3,000 executive managers and analysts. Based on the results, this study offers recommendations on how organizations can strengthen their analytics capabilities to achieve a long-term advantage.  (EBOOK)

BlackBerry 10 Apps: Samples and Demos You Can Implement Today by BlackBerry January 2013 - (Free Research) BlackBerry® is working hard to make your development process easier. This comprehensive presentation from the 2013 BlackBerry Experience Forum shares all the samples and demos you can find implement now. Watch and learn more about where to find valuable open source coding and resources, the BlackBerry ecosystem, Invocation Framework, and more.  (WEBCAST) READ ABSTRACT |

Drive Sustainable, Profitable Growth through CRM: 8 Golden Rules to Turn Your Company into a Customer-Centric Enterprise by SAP America, Inc. May 2008 - (Free Research) To make the most of customer relationships, organizations should consider a basic set of CRM principles that we at SAP have identified based on the successful strategies of best-run companies.  (WHITE PAPER) READ ABSTRACT |

Web 2.0 in Action! How SAP Is Leveraging Web 2.0 in CRM to Improve Customer Experience by SAP America, Inc. June 2008 - (Free Research) This paper discusses how SAP leverages Web 2.0 in CRM to improve customer experience. It examines SAP’s approach to Web 2.0, and how SAP has incorporated the Web 2.0 technological principles within SAP CRM.  (WHITE PAPER) READ ABSTRACT |

Pervasive Data Profiler v4 by Pervasive Integration January 2008 - (Free Research) Pervasive Data Profiler™ ensures data quality. Proactively audit all types of data; automate testing against changing business data quality needs and compliance regulations. Get hyper-fast, multithreaded processing of large data sets or sample data  (WHITE PAPER) READ ABSTRACT |

Apply the power of CRM to build customer loyalty by Infor CRM February 2012 - (Free Research) This tip guide comes straight from Paul R. Timm's book, 'Technology and Customer Service: Profitable Relationship Building.' Read on to learn how to utilize today's technologies for enhancing customer relationship management (CRM) strategies.  (EGUIDE) READ ABSTRACT |

Use effective call centers to build customer loyalty by Infor CRM February 2012 - (Free Research) This tip guide features chapter 6 from Paul R. Timm's book, 'Technology and Customer Service: Profitable Relationship Building.' Access this resource now to learn how to align business process with customer relationship management (CRM) initiatives, tips for CRM strategy and how to effectively leverage the call center to improve customer loyalty.  (EGUIDE) READ ABSTRACT |

E-Book: Leveraging Web 2.0 and Social Media in CRM Programs by SAP America, Inc. October 2010 - (Free Research) You’ve heard the buzz about Web 2.0 and social CRM, but where to start? In this eBook, find out more about Web 2.0 and social media in the context of CRM. Learn more about using Web 2.0 to build customer loyalty and get expert insight into the role that social CRM may play in the future.  (EBOOK) READ ABSTRACT |

eBook: Building a Business Case for Social CRM and Customer Communities by Sirius Computer Solutions June 2010 - (Free Research) Learn how to build a business case for social media outlets affecting customer relations and customer communities including Facebook and Twitter, as well as what social media means for CRM, best practices for managing online customer communities, and expert advice on implementing social media programs successfully.  (EBOOK) READ ABSTRACT |

Excerpts from Virus Bulletin Comparative Reviews August-December 2010 by ESET March 2011 - (Free Research) The basic requirements for a product to achieve VB100 certification status are that a product detects, both on demand and on access, in its default settings, all malware known to be ‘In the Wild’ at the time of the review, and generates no false positives when scanning a set of clean files.  (WHITE PAPER) READ ABSTRACT |

Presentation Transcript: OnDemand v. OnPremise CRM: Making the Right Choice for your business by RunE2E March 2009 - (Free Research) In this presentation transcript, John Brasch, CEO of RunE2E, discusses the evolution of the CRM application market options that are available today and details their solution run CRM system built on the SAP enterprise application suite.  (PRESENTATION TRANSCRIPT) READ ABSTRACT |

Professional Services White Paper: Growth Strategies in Uncertain Times by Microsoft Dynamics June 2008 - (Free Research) In uncertain economic times, professional service companies can win by focusing on the basics, such as building lasting client relationships.  (WHITE PAPER)

Cisco Unified CRM Connector 3.0. by Cisco Systems, Inc. The Cisco Unified Communications system is a full-featured business communications system built into an intelligent IP network.  (SOFTWARE PRODUCT)

Cisco Unified CRM Connector 3.0 by Cisco Systems, Inc. The Cisco Unified Communications system is a full-featured business communications system built into an intelligent IP network.  (HARDWARE PRODUCT)

Healthcare Case Study: How HealthNow Built a Streamlined Member Enrollment Process with Business Rules by IBM July 2011 - (Free Research) Like many organizations in the healthcare industry, HealthNow is confronting difficulties from multiple legacy systems, manual and disjointed processes and changing customer demands. Access this resource to learn how HealthNow turned their member enrollment system into an enhanced service oriented architecture.  (PRODUCT OVERVIEW) READ ABSTRACT |

The Total Economic Impact™ of Dell's Server Virtualization Solutions by Dell, Inc. and Intel® February 2009 - (Free Research) In late 2008, Forrester Research commenced work on a research project commissioned by Dell, Inc., that focused on examining the potential return on investment (ROI) enterprises may realize by adopting Dell's server virtualization solutions in conjunction with VMware's ESX server and virtualization platform. Read this study to discover key findings.  (ANALYST REPORT) READ ABSTRACT |

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