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Shred-It Goes Mobile with CRM-Service by Kony
May 07, 2013 - (Free Research)
Shred-It, a leading information security company providing document destruction services, was looking to initiate a mobile strategy to improve the efficiency of their customer service reps (CSRs). Read this short case study to learn how mobilizing their CRM service processes allows Shred-It to provide standardized, consistent delivery of service.
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HP Social CRM Services by Hewlett-Packard Company
February 27, 2013 - (Free Research)
As today's consumers have quickly become more powerful and influential, they have also become more demanding than ever- expecting a personalized experience. Access this brief video to discover a social enterprise service program that listens, manages, and engages with your customers- and their influencers – across the internet and social networks.
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CRM Total Cost of Ownership: Fees, Subscriptions and Hidden Costs by SugarCRM Inc.
July 15, 2011 - (Free Research)
The following analysis provides a comparative price analysis of four leading CRM solutions for midmarketorganizations. Forrester Research defines midmarket organizations as any organization with revenues of lessthan $1 billion and/or fewer than 1,000 employees.
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Next-Generation CRM: Driving Productivity with End-to-End Cloud Services by Microsoft
October 21, 2011 - (Free Research)
The newest wave of customer relationship management (CRM) applications will leverage the power of cloud computing to offer delivery models, including services being called and delivered within the application. Access this report from IDC to explore the future of CRM application delivery.
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Best Buy Supports New Line of Business and World-Class Sales Force by Microsoft
August 06, 2010 - (Free Research)
In this case study you’ll learn how Best Buy for Business considered several options, including expanding its internally developed retail application, adopting a hosted CRM solution through Salesforce.com, or implementing Microsoft Dynamics™ CRM. In the end, the solution was clear.
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Presentation Transcript: Developing for the Future - The New Trend for Hosted VXML by West Interactive
July 30, 2010 - (Free Research)
By taking advantage of the Voice XML platform (VXML) to manage infrastructure scale and support, companies are freeing up IT dollars and resources to focus on creating best-in-class customer experiences using IVR applications. This transcript will provide you with key information necessary to execute a comprehensive PaaS strategy using VXML.
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Developing for the Future - The New Trend for Hosted VXML by West Interactive
June 08, 2010 - (Free Research)
By taking advantage of the Voice XML platform (VXML) to manage infrastructure scale and support, companies are freeing up IT dollars and resources to focus on creating best-in-class customer experiences using IVR applications. This webinar will provide you with key information necessary to execute a comprehensive PaaS strategy using VXML.
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Microsoft Dynamics CRM Trial Page by Microsoft
October 24, 2011 - (Free Research)
Microsoft Dynamics CRM helps increase productivity and create a connected organization that is equipped to please your customers. The result is a compelling and engaging experience for customers that sets your business apart.
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BlackBerry 10 Apps: Samples and Demos You Can Implement Today by BlackBerry
January 01, 2013 - (Free Research)
BlackBerry® is working hard to make your development process easier. This comprehensive presentation from the 2013 BlackBerry Experience Forum shares all the samples and demos you can find implement now. Watch and learn more about where to find valuable open source coding and resources, the BlackBerry ecosystem, Invocation Framework, and more.
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ESET: Threat Center by ESET
September 02, 2010 - (Free Research)
IT managers need new solutions to combat ever changing threats to their security. ESET’s Internet Threat Map app shows you a map of global Infection rates, based on our daily analysis of over 100,000 samples of malware of all types.
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Self-Management of Passwords (SMOP) Version 1.1 by turbo-IT Corporation
May 17, 2011 - (Free Research)
Active Directory users often have their accounts locked out or forget their passwords. This download empowers users to perform self service password resets and unlock their accounts eliminating helpdesk calls resulting in increased productivity and reduced costs.
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Pervasive Data Profiler v4 by Pervasive Integration
January 2008 - (Free Research)
Pervasive Data Profiler™ ensures data quality. Proactively audit all types of data; automate testing against changing business data quality needs and compliance regulations. Get hyper-fast, multithreaded processing of large data sets or sample data
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Excerpts from Virus Bulletin Comparative Reviews August-December 2010 by ESET
March 2011 - (Free Research)
The basic requirements for a product to achieve VB100 certification status are that a product detects, both on demand and on access, in its default settings, all malware known to be ‘In the Wild’ at the time of the review, and generates no false positives when scanning a set of clean files.
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The Total Economic Impact™ of Dell's Server Virtualization Solutions by Dell, Inc. and Intel®
February 2009 - (Free Research)
In late 2008, Forrester Research commenced work on a research project commissioned by Dell, Inc., that focused on examining the potential return on investment (ROI) enterprises may realize by adopting Dell's server virtualization solutions in conjunction with VMware's ESX server and virtualization platform. Read this study to discover key findings.
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Total Economic Impact of Oracle Enterprise Manager Database Management Packs by Oracle Corporation
February 2008 - (Free Research)
This study highlights the benefits and costs of deploying the Oracle Enterprise Manager Diagnostic Pack and Tuning Pack across the enterprise of a sample organization. The study examines the estimated ROI for the sample organization and presents aggregate findings derived from the interview and analysis process and Forrester's independent research.
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Dell Microsoft Windows Server 2008 Hyper-V Reference Architecture by Dell and Microsoft
June 2011 - (Free Research)
This paper proposes several sample virtualisation architectures based on Dell's server and storage products. Architectures are divided into three main categories: Small, Medium, and Large. These categories are based on the features and capacity of each product, as well as the complexity of the overall architecture.
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JReport 9 by Jinfonet Software
June 2009 - (Free Research)
Enterprises rely on timely, accurate information to manage business operations, identify risk, improve productivity, and increase profitability.
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Making the Right Move to a Managed Service Provider for SSL VPN by MegaPath Inc.
March 2010 - (Free Research)
Adoption of SSL VPNs is growing rapidly. A sample of areas in which SSL VPNs can help include serving more communities, supporting more access environments, providing access without application and network changes, enforcing compliance, protecting the network, quickly modifying access policies, and ensuring business continuity.
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IBM SOA Sandbox Trial - WebSphere eXtreme Scale by IBM
October 2010 - (Free Research)
This exercise will let you see a sample WAS exercise running with standard WebSphere Application Server HTTP Session management and enhanced with eXtreme Scale HTTP Session management.
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Customers Standardize on Oracle Database 11g (Reference Booklet) by Oracle Corporation
December 2010 - (Free Research)
This customer reference booklet contains a sampling of real business results that organizations around the world, in a variety of industries, have achieved by upgrading and standardizing on Oracle Database 11g. We hope you find these success stories helpful in learning how Oracle can help you achieve your business and IT objectives.
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Top 5 Potential Pitfalls in DNSSEC Deployments by Verisign, Inc.
March 2013 - (Free Research)
In this podcast, Char Sample, Security Solutions Engineer with CERT, discusses the top five concerns in DNSSEC deployments and issues security teams need to consider to avoid them. Download now to learn more!
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ReferenceWare by SkillSoft Corporation
ReferenceWare – the fastest way to problem-solve and learn - provides full access to the unabridged contents of thousands of business and technology titles in a searchable, collaborative environment!
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Making Office 365 More Secure and Compliant by Proofpoint, Inc.
December 2011 - (Free Research)
Microsoft has done a good job at developing a robust and scalable platform in Office 365, but there are some organizations that will need compliance and security capabilities not natively available. View this paper to explore what Office 365 will and will not do and where supplemental offerings from third party vendors will prove to be beneficial.
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