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The Next Generation of CRM -- Engaging with the Empowered Customer in Turbulent Times by SAP America, Inc.

April 17, 2009 - (Free Research)
This IT Briefing will address the future state and shape of CRM, the transformational trends that are impacting companies, the CRM framework for success and competitive differentiation, and SAP's holistic approach in this CRM framework. 
(IT BRIEFING) READ ABSTRACT |

Use effective call centers to build customer loyalty by Infor CRM

February 08, 2012 - (Free Research)
This tip guide features chapter 6 from Paul R. Timm's book, 'Technology and Customer Service: Profitable Relationship Building.' Access this resource now to learn how to align business process with customer relationship management (CRM) initiatives, tips for CRM strategy and how to effectively leverage the call center to improve customer loyalty. 
(EGUIDE) READ ABSTRACT |

Continuous Customer Dialogues by Infor

November 24, 2010 - (Free Research)
The need for customer insight and responsiveness to that insight is the foundation and driving rationale for the emerging CRM concept of continuous customer dialogue through multi-channel touchpoints. This concept is discussed further in the rest of this whitepaper. 
(WHITE PAPER) READ ABSTRACT |

Commerce Anywhere: A Business and Technology Strategy to Maximize Cross-Channel Commerce Growth by Oracle Corporation

April 26, 2011 - (Free Research)
E-commerce has gone from fringe to foundation. Now, businesses must tailor their customer serivce approach to the more complex "anytime, anywhere" customer with mobile device in hand. This white paper from Oracle details the "commerce anywhere" approach. 
(WHITE PAPER) READ ABSTRACT |

The Social Business: Advent of a new age by IBM

February 16, 2011 - (Free Research)
This paper outlines the why organizations need to become social businesses today. Read on to learn how your business can become social through crafting the right blueprint relying on networks, social and real-time collaboration, mobility and integration, how to deepen your customer relationships and the benefits associated with it, and much more. 
(WHITE PAPER) READ ABSTRACT |

The Total Economic Impact™ of Dell's Server Virtualization Solutions by Dell, Inc. and Intel®

February 13, 2009 - (Free Research)
In late 2008, Forrester Research commenced work on a research project commissioned by Dell, Inc., that focused on examining the potential return on investment (ROI) enterprises may realize by adopting Dell's server virtualization solutions in conjunction with VMware's ESX server and virtualization platform. Read this study to discover key findings. 
(ANALYST REPORT) READ ABSTRACT |

Excerpts from Virus Bulletin Comparative Reviews August-December 2010 by ESET

March 16, 2011 - (Free Research)
The basic requirements for a product to achieve VB100 certification status are that a product detects, both on demand and on access, in its default settings, all malware known to be ‘In the Wild’ at the time of the review, and generates no false positives when scanning a set of clean files. 
(WHITE PAPER) READ ABSTRACT |

Total Economic Impact of Oracle Enterprise Manager Database Management Packs by Oracle Corporation

February 18, 2008 - (Free Research)
This study highlights the benefits and costs of deploying the Oracle Enterprise Manager Diagnostic Pack and Tuning Pack across the enterprise of a sample organization. The study examines the estimated ROI for the sample organization and presents aggregate findings derived from the interview and analysis process and Forrester's independent research. 
(WHITE PAPER) READ ABSTRACT |

Pervasive Data Profiler v4 by Pervasive Integration

January 2008 - (Free Research)
Pervasive Data Profiler™ ensures data quality. Proactively audit all types of data; automate testing against changing business data quality needs and compliance regulations. Get hyper-fast, multithreaded processing of large data sets or sample data 
(WHITE PAPER) READ ABSTRACT |

ESET: Threat Center by ESET

September 2010 - (Free Research)
IT managers need new solutions to combat ever changing threats to their security. ESET’s Internet Threat Map app shows you a map of global Infection rates, based on our daily analysis of over 100,000 samples of malware of all types. 
(PRODUCT DEMO) READ ABSTRACT |

Dell Microsoft Windows Server 2008 Hyper-V Reference Architecture by Dell and Microsoft

June 2011 - (Free Research)
This paper proposes several sample virtualisation architectures based on Dell's server and storage products. Architectures are divided into three main categories: Small, Medium, and Large. These categories are based on the features and capacity of each product, as well as the complexity of the overall architecture. 
(WHITE PAPER) READ ABSTRACT |

JReport 9 by Jinfonet Software

June 2009 - (Free Research)
Enterprises rely on timely, accurate information to manage business operations, identify risk, improve productivity, and increase profitability. 
(TRIAL SOFTWARE) READ ABSTRACT |

Self-Management of Passwords (SMOP) Version 1.1 by turbo-IT Corporation

May 2011 - (Free Research)
Active Directory users often have their accounts locked out or forget their passwords.  This download empowers users to perform self service password resets and unlock their accounts eliminating helpdesk calls resulting in increased productivity and reduced costs. 
(DEMO) READ ABSTRACT |

Duet Implementation: How to leverage SAP applications through your Microsoft Office Environment by Duet for Microsoft Office and SAP

May 2007 - (Free Research)
Attend this Webcast to learn the various components that make up a Duet environment--a bridge between SAP applications and the Microsoft environment--as well as scalability and high availability options. 
(WEBCAST) READ ABSTRACT |

The Modern Malware Review: Analysis of New and Evasive Malware in Live Enterprise Networks by Palo Alto Networks

March 2013 - (Free Research)
This crucial paper discusses the latest malware threats, analyzing more than 1,000 organizations and examining the malware samples that were initially undetected by industry-standard security solutions. 
(WHITE PAPER) READ ABSTRACT |

Exchange Migration E-Book Chapter 2: Mastering the Art of Migration Documentation by SearchDataCenter.com

May 2011 - (Free Research)
This sample chapter explains how to draft a useful migration document and outlines key points your Exchange Server upgrade document should include, such as management strategies, storage design, software compatibility and more. 
(EBOOK) READ ABSTRACT |

Cloud Backup: Expert Overview of Available Services by Asigra

June 2013 - (Free Research)
This e-guide follows the evolution and maturity of cloud backup and explores several changes prompting its recent attention and adoption. It also provides a sampling of available services and a list of key section criteria you need to consider when evaluating various approaches and vendor offerings. 
(EGUIDE) READ ABSTRACT |

SharePoint 2010 Beta SDK by Microsoft Corporation India Pvt Ltd

December 2009 - (Free Research)
The Microsoft SharePoint 2010 (Beta) Software Development Kit (SDK) contains conceptual overviews, programming tasks, samples, and references to guide you in developing solutions based on SharePoint 2010 products and technologies. 
(TRIAL SOFTWARE) READ ABSTRACT |

DNS Attack Prevention: Inside DNS Components Vulnerable to Attack by F5 Networks

January 2014 - (Free Research)
In this expert e-guide, industry leader Char Sample explains why the domain name system (DNS) is an attractive target for hackers, and which of its 4 components is most vulnerable. Click now to also unveil 3 mitigation tactics. 
(EGUIDE) READ ABSTRACT |

Dell Compellent Storage Center SAN & Citrix XenDesktop 1,000 Desktop Reference Architecture by Dell Compellent

August 2011 - (Free Research)
Dell tested a sample of 1,000 virtual desktops and simulated real-world workloads using a Dell Compellent Storage Center SAN in a Citrix XenDesktop VDI environment with Microsoft Hyper-V 2008 R2 as the hypervisor. 
(WHITE PAPER) READ ABSTRACT |

Lync Server 2010 Solution Architectures by Dell, Inc.

June 2011 - (Free Research)
This Microsoft Lync Server 2010 solution architecture manual contains possible configurations that can be used to architect your Lync 2010 infrastructure. Samples can serve as a blueprint for organizations with similar requirements. Each organization’s requirements can differ greatly and include items not accounted for in these configurations. 
(WHITE PAPER) READ ABSTRACT |

Enhance Business Insight and Scalability of XML Data with New DB2 9.7 pureXML Features by IBM

March 2011 - (Free Research)
This is a developerWorks article. This article summarizes the new pureXML capabilities, explains how they can be used, and discusses sample application scenarios. 
(TECHNICAL ARTICLE) READ ABSTRACT |

IBM SOA Sandbox Trial - WebSphere eXtreme Scale by IBM

October 2010 - (Free Research)
This exercise will let you see a sample WAS exercise running with standard WebSphere Application Server HTTP Session management and enhanced with eXtreme Scale HTTP Session management. 
(TRIAL SOFTWARE) READ ABSTRACT |

Customers Achieve Extreme Performance at Lowest Cost with Oracle Exadata Database Machine by Oracle Corporation

December 2011 - (Free Research)
This white paper contains a sampling of real business results that organizations in a variety of industries worldwide have achieved by implementing Oracle Exadata. Read now to learn more. 
(WHITE PAPER) READ ABSTRACT |

Lower your IT Costs with Oracle Database 11g Release 2 by Oracle Corporation

October 2011 - (Free Research)
This white paper contains a sampling of real business results that organizations around the world, in a variety of industries, have achieved by upgrading and standardizing on Oracle Database 11g. 
(WHITE PAPER) READ ABSTRACT |

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