Today's customer is demanding easier, faster access to answers and problem solutions, and to meet these demands, many organizations turn to customer self-service strategies. Check out this presentation transcript to learn how Los Angeles Department of Water and Power implemented a customer self-service portal to standardize customer service levels. 

This paper provides an overview of the problem of Web sprawl, and an account of the rationalization strategies organizations are adopting to gain the upper hand on sprawl. Adopting a service-oriented architecture based on integrated application platform infrastructure emerges as the key to rationalizing sprawl. 

In this new Quest white paper, see why splitting identity management work is not only frustrating, pointless and inefficient, but it’s also completely unnecessary. Learn how to easily manage your Active Directory and SAP environments, how to eliminate redundant work, and how automation makes security stronger and auditing simple. 

This paper analyzes the issues of conventional data warehouse design process and explains how this practice can be improved using a business-model-driven process in support of effective Business Intelligence. 

Read this white paper to learn how IBM identity and access management solutions help organizations realize business value through a centralized, automated identity and access management infrastructure. 

The Actuate® Enterprise Reporting platform is designed to create, maintain and deliver the structured account information required by today's most demanding Customer Self-Service and Online Channel applications for the words' l... 

Go beyond software license fees when evaluating a portal solution. Learn about trends in the portal market, what’s driving demand, cost drivers for portal projects and how to evaluate commercial vs. open source portal solutions. This webcast will show how to drive innovation, deliver exceptional web experiences, and realize tangible business value. 

This exclusive podcast discusses how the Los Angeles Department of Water and Power (LADWP) provided customers with a self-service portal for Web transactions to allow them to manage their account information, improving service deliver and customer satisfaction. 

The TERA1100 Portal Processor is designed to be integrated into a Desktop Portal, a small device at the end-user's desk. 

This issue also discusses database audit tools, applications and the selection process. Learn how your organization can leverage these tools to understand database transaction activity, monitor insiders for malicious activity, and how these logs and audit trails can improve your compliance programs. 

This article from Gartner offers advice to public sector organisations thinking of deploying cloud computing and assess the progress made by governments in their use of the cloud. 

Did you know that IBM i includes powerful auditing features? In fact, our own class-leading audit reporting solution leverages the information captured by this facility. Join this webinar-based on content presented at the 2009 COMMON conference-to learn about activating and configuring IBM i's built-in auditing capabilities.