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The Great Software Mind Meld: How “The Cloud” Is Helping Vendors Peer Inside the Heads of Prospective Buyers by Runaware

June 30, 2011 - (Free Research)
The difference between intriguing software and best-selling software is customer insight from feedback. Read this white paper to learn about a cloud-based analytics solution that for the first time allows software vendors to cull actionable intelligence from reliable, untainted customer feedback. 
(WHITE PAPER) READ ABSTRACT |

IT in the UK SMB (Small and Medium sized Business) Sector by ComputerWeekly.com

January 04, 2012 - (Free Research)
This report from Knowledge Peers and Pierre Audoin Consultants (PAC), reveals what leaders of Small and Medium-Sized Businesses (SMBs) think of IT – its strategic value, its potential, and the changing way in which it is being used in their organisations. 
(IT BRIEFING) READ ABSTRACT |

Podcast: Emerging Media Series II: Blogs and Real Simple Syndication Report by KnowledgeStorm, Inc (E-mail this company)

September 2006 - (Free Research)
This podcast will focus on the content of a new KnowledgeStorm research report, the second in a series of studies looking at the impact emerging online applications have on B2B technology marketing. The research finds that blogs and Real Simple Syndication (RSS) are catching on more quickly than previously thought. 
(PODCAST) READ ABSTRACT |

Sales 2.0: How Businesses Are Using Online Collaboration to Spark Sales by Oracle Corporation

September 2008 - (Free Research)
This white paper examines research that reveals how sales and marketing professionals who use collaboration and Sales 2.0 tools gain a competitive advantage over their peers who do not use them. 
(WHITE PAPER) READ ABSTRACT |

Podcast: Emerging Media Series, Issue Two: Blogs and Real Simple Syndication Report by KnowledgeStorm Webinars (E-mail this company)

September 2006 - (Free Research)
This podcast will focus on the content of a new KnowledgeStorm research report, the second in a series of studies looking at the impact emerging online applications have on B2B technology marketing. The research finds that blogs and Real Simple Syndication (RSS) are catching on more quickly than previously thought. 
(PODCAST) READ ABSTRACT |

Emerging Media Series: How Blogs and Real Simple Syndication (RSS) Impact B2B Technology Purchase Decisions by KnowledgeStorm Webinars (E-mail this company)

September 2006 - (Free Research)
This report, the second in a series of studies looking at the impact emerging online applications have on B2B technology marketing, finds that blogs and Real Simple Syndication (RSS) are catching on more quickly than previously thought. 
(ANALYST REPORT) READ ABSTRACT |

Emerging Media Series: How Blogs & Real Simple Syndication (RSS) Impact B2B Technology Purchase Decisions by KnowledgeStorm, Inc (E-mail this company)

September 2006 - (Free Research)
This report, the second in a series of studies looking at the impact emerging online applications have on B2B technology marketing, finds that blogs and Real Simple Syndication (RSS) are catching on more quickly than previously thought. 
(ANALYST REPORT) READ ABSTRACT |

The Customer Service Balancing Act by Jive Software

July 2013 - (Free Research)
Access this helpful resource to discover a customer service technology that provides complete integration of all your customer communication channels so that you can achieve a unified view of customer interactions. Read on to discover how this peer-based strategy can cut costs while enhancing customer service by reading now! 
(WHITE PAPER) READ ABSTRACT |

The Social CRM Playbook by SugarCRM Inc.

August 2011 - (Free Research)
This white paper will provide an outline of the broad steps you should take in building a social CRM strategy and a overview of how you can pair that strategy with technology to enable your business to practice real social CRM. 
(WHITE PAPER) READ ABSTRACT |

Retail Opportunities in a World of Extremes: Understanding Today's Teens and Boomers by IBM

May 2008 - (Free Research)
This IBM study focused on two groups – teens and boomers. It explores their lifestyles, values, and particular preferences and attitudes toward shopping. Read this paper to learn how retailers can better meet the needs of these two segments. 
(WHITE PAPER)

Achieving customer loyalty with customer analytics by IBM

October 2012 - (Free Research)
This white paper explores how you can build strong customer relationships in this age of social media and maintain loyal customers who will not only provide you with their valuable business, but also share their enthusiasm online with their peers. 
(WHITE PAPER) READ ABSTRACT |

E-Guide: BI Management Best Practices by Dell and Microsoft

June 2012 - (Free Research)
Today’s business users demand faster access to real-time business intelligence (BI) data. Access this expert e-guide for advice on how to make BI systems faster, more responsive, and more effective, and discover how your peers have derived maximum value from growing data volumes and the challenges they experienced along the way. 
(EGUIDE) READ ABSTRACT |

Reducing call volumes by helping customers self-serve by Jive Software

June 2013 - (Free Research)
In this brief case study, discover how Citrix integrated a software toolkit within their existing content systems that dramatically improved their customer self-service offerings. Customers can now easily search online for answers and interactions with peers and service reps in the same community space. 
(CASE STUDY) READ ABSTRACT |

White Paper: Controlling Recreational Peer-to-Peer Traffic to Improve Application Performance by Exinda Networks

April 2008 - (Free Research)
This white paper provides a practical overview on the evolution of recreational P2P traffic, how it is impacting corporate networks and, offers specific recommendations for controlling these recreational applications. 
(WHITE PAPER) READ ABSTRACT |

Building a Global B2B Brand by Wipro Technologies

June 2009 - (Free Research)
In this paper you'll read about the steps Wipro Technologies took in order to take its brand name to the next level in order to compete with the top global IT companies. 
(CASE STUDY) READ ABSTRACT |

Accela Video Whitepaper: Differentiate Your Company with Complete CRM by Oracle Corporation

April 2010 - (Free Research)
Interactions between partners, customers, and employees are much faster-paced in our highly-networked world. It is important that CRM solutions understand these relationships. Watch this video to learn strategies for CRM evolution. 
(VIDEO) READ ABSTRACT |

Improving First-Call Resolution with Team Collaboration Technology by GoToAssist

November 2010 - (Free Research)
How can support reps quickly solve problems when they reach a dead end? Is there an easy way to bring experts into a support session without hindering the customer experience? This white paper will examine key customer support challenges and reveal the many advantages of collaborative remote support. 
(WHITE PAPER) READ ABSTRACT |

The SOA Competitive Landscape Redefined: Improving Productivity with Message-Driven SOA by Fiorano Software, Inc.

August 2008 - (Free Research)
Read this whitepaper to learn about how Message-Driven SOA now offers a proven third alternative that protects current investments and offers a migratory path to the next generation of solutions (low risk/high returns). 
(WHITE PAPER) READ ABSTRACT |

Unchain Your Network with Application Intelligence and Control by SonicWALL

February 2011 - (Free Research)
This paper discusses the new risks facing organizations in light of the prevalence of Web-based applications and offers best practices for gaining control of applications, data and bandwidth. 
(WHITE PAPER) READ ABSTRACT |

Sharepoint WAN Optimization And WAFS by Peer Software

February 2011 - (Free Research)
Design teams across the world collaborate to create and develop prod­ucts. Unfortunately, IT organizations face serious challenges when collaborative teams share large files. This white paper will assess the strengths and weaknesses of the four technologies most commonly used to enhance file sharing for distributed teams. 
(WHITE PAPER) READ ABSTRACT |

11 Best Practices for Peer Code Review by SmartBear Software

September 2010 - (Free Research)
This white paper recommends best practices for efficient, lightweight peer code review that have been proven to be effective via scientific study and extensive field experience. Use the techniques discussed in this paper to ensure your code reviews improve your code and make the most of your developers' time. 
(WHITE PAPER) READ ABSTRACT |

E-Book: Reaping the business benefits of big-data analytics: real-world strategies and examples by ParAccel

November 2011 - (Free Research)
Read this e-book to gain insight on deriving business value from investments in big-data analytics, and learn how other organizations are harnessing big data for analytical purposes. 
(EBOOK)

Symantec 2010 SMB Information Protection Survey by Symantec Corporation

November 2010 - (Free Research)
Small and midsized businesses (SMBs) have a reputation of being somewhat lax when it comes to information protection. Symantec’s last SMB survey, for example, showed a high percentage of SMBs had failed to enact even the most basic protections- Which is why this year’s SMB Information Protection Survey is so surprising. Read on to learn more. 
(WHITE PAPER) READ ABSTRACT |

6 Questions to Ask About Your Data Storage-Emily Wojcik byline for ILTA Peer to Peer Magazine by CommVault Systems, Inc.

December 2013 - (Free Research)
In this quick 1-page article, 6 questions are provided to help hash out what data is necessary to store, and what will only add clutter. Read on to discover how your organization can reduce long-term storage costs and improve records management by simply asking the right questions. 
(WHITE PAPER) READ ABSTRACT |

11 Best Practices for Peer Code Review by SmartBear Software

August 2012 - (Free Research)
Read this paper to learn 11 best practice peer code review tips to optimize review sessions, improve code, and make the most of valuable time. Some of the key findings include how many lines of code you should review in an hour, annotating code before you begin reviewing, leveraging a check list system, and more. 
(WHITE PAPER) READ ABSTRACT |

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