Customers rely on us to deliver quality learning products and services featuring superior instruction and training. Cisco trusts Global Knowledge, the world's largest Cisco Learning Solutions Partner, to deliver expert instruction to a worldwide network of learners and to be the primary training provider for their Associate Sales Engineers. 

This comprehensive white paper explores the call center landscape, details the benefits of hosted call centers along with the risks involved in cloud-based services. 

This expert E-Guide takes a close look at the benefits and challenges of BYOD. Uncover best practices to integrate BYOD into your mobility strategy and discover why mobile device management is still crucial. 

Put your PC in your pocket with Pocket ACE. Watch this informative session to learn how you can deploy your PC to a variety of devices like USB memory sticks, laptops or even iPods. 

In this week’s Computer Weekly, we look at the importance of IT strategy when budgets are under pressure. The first part of our Buyer’s Guide to virtualisation examines the barriers preventing many organisations from adopting the technology; and Transport for London’s CIO talks about how IT helps avoid Olympic travel chaos. Download the issue now. 

Most service providers take a manual, reactive approach to managing and reporting against service level commitments. Read this white paper to learn how automating service level management with CA Business Service Insight reduces costs associated with service level management. 

This paper discusses how to defend against Distributed Denial of Service (DDoS) attacks and strengthen your security controls. A DDoS attack involves flooding a server with traffic until it becomes overloaded and can no longer function. 

This paper focuses on the smartphone and why it has become the mobile user's preference for accessing mobile networks and the benefits that can be achieved by using them. 

Learn the specifics of how, what and when data breaches occur in the United States by viewing this sales tool. Discover how much data was compromised by lost backup tapes, computer theft and lockbox theft from various organizations like health insurance companies, banks and federal departments. 

Information protection needs to cover all data, from word processing documents to datawithin databases and executable code. It covers enterprise and personal data and is not justconfined to protecting entertainment media, which tends to be generically referred to as“Digital Rights Management” (DRM). 

This paper examines the key communications challenges faced by organizations today and how web collaboration is delivering the right tools to help organizations meet their growth objectives. 

The expectations, working methods and tools used by employees in all organisations have changed as a result of advances in communications technologies.