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TechExcel CustomerWise (formerly TechExcel CRM) Customer Support Software by TechExcel, Inc..
CustomerWise helps optimize your support process by providing your internal support team with all of the tools necessary to resolve support requests quickly. From incident more...
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CRM without Compromise: A Strategy for Profitable Growth by SAP America, Inc..
Build your CRM system so it is flexible enough to quickly respond to changing customer needs and business challenges to sustain a competitive advantage and enjoy a profitable more...
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Customizable Customer Relationship Management (CRM) Suite for Enterprises by CDC Software - Pivotal CRM.
Pivotal CRM delivers rich CRM functionality out of the box to help organizations implement quickly with a lower total cost of ownership. As the market’s most customizable more...
>> Discover more offerings from CDC Software - Pivotal CRM.

Take Sales to the Next Level with Information OnDemand by Business Objects

May 2008 - (Free Research) Read this white paper to learn how to gain a better understanding of sales opportunities and make faster, better-informed decisions on how to respond to new market opportunities.
(WHITE PAPER) READ ABSTRACT | View Now

Case Study: adidas America Equips Sales Teams with Powerful Wireless Sales Tool by BlackBerry

March 2008 - (Free Research) adidas America built their own sales force and CRM application using the BlackBerry Enterprise Solution™.
(CASE STUDY) READ ABSTRACT | View Now

Turn Customer Data into Actionable Information and Insight with CRM Analytics by Business Objects

August 2008 - (Free Research) Gain real-time insight into customer data to deliver faster, more effective decisions and positively impact the bottom line. Learn how analytics can increase ROI by turning customer data from sales and marketing systems into actionable information.
(WHITE PAPER) READ ABSTRACT | View Now

Give Me Something I Can Use: Sales Workstyle Management (SWM) as the Conduit to Higher Acceptance, Regular Use, and Increased Sales among Salespeople. by Landslide Technologies, Inc.

June 2008 - (Free Research) SWM represents just what it says - a focus on the workstyles of salespeople to support them and help them in closing more business.
(WHITE PAPER) READ ABSTRACT | View Now

E-Invoicing for Order-to-Cash and DSO Performance Improvement with SAP Solutions by Esker Inc.

August 2008 - (Free Research) In this Webcast, explore the value of e-invoicing as a best practice to help your company improve performance in the order-to-cash cycle.
(WEBCAST) READ ABSTRACT | View Now

Customizable Customer Relationship Management (CRM) Suite for Enterprises by CDC Software - Pivotal CRM (E-mail this company)

Pivotal CRM delivers rich CRM functionality out of the box to help organizations implement quickly with a lower total cost of ownership. As the market’s most customizable CRM solution, Pivotal CRM enables companies to cost-effectively adapt & integrate to fit their unique business processes. 
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Astea Alliance - Service Lifecycle Management by Astea International Inc. (E-mail this company)

Astea Alliance -supports the complete service lifecycle, and enables you to manage staff and inventory more efficiently while providing higher levels of service to customers. It provides a single, unified view of all service transactions & gives you a wealth of decision support tools to continuously refine the quality of your service process. 
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CRM for the Professional on the Go by BlackBerry

March 2008 - (Free Research) Mobile CRM is something that needs to be considered now. As a business leader, you might have put it into your mental “to do later” box, but the reasons to make it a priority are compelling. Read this paper to discover why.
(WHITE PAPER) READ ABSTRACT | View Now

The Executive Guide to CRM Architecture: Why CRM Flexibility Will Impact Your Success by CDC Software - Pivotal CRM (E-mail this company)

November 2006 - (Free Research) Most CRM vendors claim their solution is customizable. Understanding what "customizable" really means, however, can make the difference between attaining your organization's goals and implementation disaster. CDC Software is pleased to offer you a new free white paper that will help you understand the difference and why it matters.
(WHITE PAPER) READ ABSTRACT | View Now

Product Demos - Problem Discovery & Product Objections by ZIGZAG Marketing, Inc.

July 2008 - (Free Research) When demonstrating products, the single biggest factor to overcoming sales objections is to understand early in the sales cycle the connection between your value proposition and the pain points at the executive levels of the prospect's organization.
(WHITE PAPER) READ ABSTRACT | View Now

Product Demos - Demonstrating a Solution Vs. a Bunch of Products by ZIGZAG Marketing, Inc.

July 2008 - (Free Research) In many cases, the product silos that exist internally become transparent to your buyers during the sales cycle, creating the perception you’ve got a bunch of fragmented products instead of integrated solutions.
(WHITE PAPER) READ ABSTRACT | View Now

SageCRM: Part of the Sage Accpac Extended Enterprise Suite by Sage Software.

July 2008 - (Free Research) SageCRM is a powerful, easy-to-use customer relationship management solution that integrates directly with Sage Accpac ERP, also you can synchronize your sales, marketing, and customer care activities across your organization.
(WHITE PAPER) READ ABSTRACT | View Now

White Paper: Increasing Productivity for the Windows Mobile Workforce by Celio Corp / REDFLY Mobile Companion

August 2008 - (Free Research) The REDFLY Mobile Companion is a smartphone terminal that allows the smartphone to be used like a laptop when connected to REDFLY, its 80-key keyboard and 8-inch display allow users to interact with Word Mobile just like any word processor.
(WHITE PAPER) READ ABSTRACT | View Now

Going Mobile: Developing an Application Mobilization Plan for your Business by BlackBerry

June 2008 - (Free Research) The BlackBerry Enterprise Solution is a comprehensive platform, designed to meet your organizations needs to mobilize enterprise applications and systems.
(WHITE PAPER) READ ABSTRACT | View Now

Software as a Service Dramatically Improves CRM Success by Oracle Corporation.

August 2008 - (Free Research) This Yankee Group white paper explores what companies must do beyond software as a service (SaaS) solutions to improve sales effectiveness, increase customer satisfaction and provide a differentiated customer experience.
(WHITE PAPER) READ ABSTRACT | View Now

Mobile Sales Force Automation MSFA: The Pocket PC Solution for the Mobile Sales Force by Datex Corporation.

July 2008 - (Free Research) With Datex EX MSFA solution, your sales force gains the access to critical customer and product information allowing them to reduce their response time to customers while increasing their productivity.
(WHITE PAPER) READ ABSTRACT | View Now

Five Ways BPM Can Improve Complex Sales - Turning Prospects into Customers by Metastorm

February 2008 - (Free Research) BPM enables organizations to rapidly adapt customer on-boarding processes, ensuring there is no gap between a mandated process change and enforcement of that change.
(WHITE PAPER) READ ABSTRACT | View Now

CRM Best Practices to Optimize Salesforce Performance by Oracle Corporation.

August 2008 - (Free Research) CRM best practices on how to empower all of your sales force to achieve the same performance and results as your top salespeople.
(WHITE PAPER) READ ABSTRACT | View Now

Fire & Security Success Story by SERVICEPower.

June 2006 - (Free Research) Service organizations are becoming increasingly aware of the need to automate their field service operations, which includes the introduction of scheduling, route optimization, and mobile technology.
(CASE STUDY) READ ABSTRACT | View Now

When On-demand Financials Make Sense: A Viable Alternative for Growing Midsize Companies by Intacct

July 2008 - (Free Research) This whitepaper discusses when on-demand financials should be implemented. Ventana Research outlines a list of steps for the prospective user to conduct their own evaluation to determine if on-demand financials would be beneficial
(WHITE PAPER) READ ABSTRACT | View Now

Life after QuickBooks: Graduating from from QuickBooks to On-demand Financial Management by Intacct

July 2008 - (Free Research) New Software-as-a-Service (SaaS) solutions have begun to emerge. Many companies are migrating to Intacct on-demand financial management solutions because of its accelerated deployment, greater ease-of-use and added functionality.
(WHITE PAPER) READ ABSTRACT | View Now

Six Tips for Aligning Your Business with IT by Cisco Systems, Inc

February 2008 - (Free Research) Companies should align their business needs with information technology (IT) such as networks, computers, software, and communications because alignment makes a business safer, more economical, and easier to keep on course.
(WHITE PAPER) READ ABSTRACT | View Now

Web 2.0 in Action! How SAP Is Leveraging Web 2.0 in CRM to Improve Customer Experience. by SAP America, Inc.

June 2008 - (Free Research) This paper discusses how SAP leverages Web 2.0 in CRM to improve customer experience. It examines SAP’s approach to Web 2.0, and how SAP has incorporated the Web 2.0 technological principles within SAP CRM.
(WHITE PAPER) READ ABSTRACT | View Now

When Hot’s Not: Lead Scoring for Better Results by Vtrenz, Inc

June 2008 - (Free Research) This white paper reveals the power that a comprehensive lead-scoring model can deliver, and help you understand the key considerations necessary to arrive at an accurate and reliable lead score.
(WHITE PAPER) READ ABSTRACT | View Now

Replicate Sales Success - Clone Your Star Salespeople by Oracle Corporation.

July 2008 - (Free Research) Companies today need to differentiate themselves by focusing on how they sell, not what they sell, customer relationship management (CRM) can play a pivotal role in achieving that differentiation.
(WHITE PAPER) READ ABSTRACT | View Now

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