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The 2004 Oversight Systems Financial Executive Report on Sarbanes-Oxley by Oversight Systems

August 2008 - (Free Research)
Through a combination of an invitation-only online survey and survey intercepts, 222 corporate financial leaders from across the U.S. participated in this study on corporate attitudes toward Sarbanes-Oxley compliance. 
(WHITE PAPER) READ ABSTRACT |

PowerBroker Password Safe: Security, Compliance, Productivity by BeyondTrust Corporation

April 2013 - (Free Research)
Uncover how PowerBroker Password Safe can help you secure access to privileged accounts, effectively preventing intentional or accidental harm and malicious activity that can be devastating to your business. 
(TRIAL SOFTWARE) READ ABSTRACT |

Audit Tracking & SOX Compliance by RevSoft

September 2008 - (Free Research)
Read this whitepaper to learn how using Audit Tracking will give you greater SOX compliance. Rev Scheduler has built in audit facility and which allows for greater SOX compliance as all job definitions are audited and tracked. 
(WHITE PAPER) READ ABSTRACT |

SOX, GLBA and HIPAA: Multiple Regulations, One Compliance Solution by Tripwire, Inc.

August 2009 - (Free Research)
SOX, GLBA and HIPAA share a common regulatory compliance thread - the need to use automation to ensure continuous compliance with required IT controls. View this webcast for an overview of each regulation. Also, gain an understanding of the capabilities an organization must have in place to address these requirements. 
(WEBCAST) READ ABSTRACT |

How Automated Solutions Can Help with Efforts Toward Sarbanes-Oxley Compliance by Varonis

September 2008 - (Free Research)
This document provides a brief overview of the Sarbanes-Oxley Act, (Sections 302 and 404), the impact of SOX on IT Departments, and the Varonis Data Governance solution for critical portions of the Sarbanes-Oxley Act of 2002. 
(WHITE PAPER) READ ABSTRACT |

Case Study: Compliant and In Control: Sysmex America Tackles J-SOX with Security Weaver by Security Weaver

November 2010 - (Free Research)
In January 2008 Sysmex America deployed SAP for financial processes. While SAP access lets employees streamline workflow, it also created a potential SOD problem. Learn how Security Weaver has allowed better control of user access to its financial system, clearer role definitions, and a clear, accurate data trail suitable for any possible audit. 
(CASE STUDY) READ ABSTRACT |

PODCAST: SOX, GLBA and HIPAA: Multiple Regulations, One Compliance Solution by Tripwire, Inc.

August 2009 - (Free Research)
What do SOX, GLBA, and HIPPA all have in common? These important regulations all require technical safeguards to protect or guarantee the veracity of critical information. In this Q&A podcast, gain an understanding of the above regulations and discover what capabilities and organization must have in place to address the requirements. 
(PODCAST) READ ABSTRACT |

Moving to Sarbanes-Oxley Compliance in Three Days Using EventTracker by Prism Microsystems Inc.

June 2008 - (Free Research)
The purpose of this document is to explain how EventTracker can help your organization meet the audit reporting requirements of The Sarbanes-Oxley Act of 2002 (SOX). 
(WHITE PAPER) READ ABSTRACT |

Case Study: Fortune 100 Insurance Company and Security Weaver by Security Weaver

November 2010 - (Free Research)
For the VP of Financial Systems for a Fortune 100 Insurance Company, the decision to implement an SAP compliance and reporting solution was initiated as a result of SOX. Now that the Security Weaver solution has been in place for about two years, the VP is convinced that the decision to go with this solution was the best choice for his company. 
(CASE STUDY) READ ABSTRACT |

SenSage Event Data Warehouse by Hexis Cyber Solutions Inc

July 1967 - (Free Research)
This document explains how SenSage advantage meets key compliance requirements in PCI, HIPAA, SOX, NISPOM, FISMA, DCID and more. 
(WHITE PAPER) READ ABSTRACT |

5 Backup Features to Ensure Compliance by APTARE

June 2013 - (Free Research)
In this brief resource, you will discover how a storage backup manager eliminates the complexity and manual labor associated with SOX auditing by automatically collecting backup data in real time and storing it in a central web-based repository where administrators and auditors can access, analyze and record the information. 
(WHITE PAPER) READ ABSTRACT |

Secure File Transfer Solution Saves Bank Time and Money by Linoma Software

March 2010 - (Free Research)
Integra Bank needed to secure systems with role-based data access. They accomplished this with GoAnywhere Director from Linoma Software. Additionally they were able to automate and secure file transfers, consolidate processing applications and provide SOX and other compliance audit reports. Read this white paper to learn more. 
(CASE STUDY) READ ABSTRACT |

Leverage Security Intelligence for Financial Services Institutions by IBM

March 2013 - (Free Research)
In this resource, discover why financial institutions should consolidate existing security tools for a more robust fraud prevention and data protection system, alongside compliance with regulation mandates. 
(WHITE PAPER) READ ABSTRACT |

Deploying a Contact Center in the Cloud - A Guide to Best Practices by Genesys

July 2012 - (Free Research)
To effectively engage with customers across a newly-broadened spectrum of channels, savvy organizations are looking to cloud-based contact centers. In this white paper, discover 10 best practices for deploying and managing cloud-based contact centers that will help you keep costs down, customers happy, and processes efficient. 
(WHITE PAPER) READ ABSTRACT |

How Cloud-Based Contact Centers Improve Customer Experience by Genesys

March 2013 - (Free Research)
In a recent survey, 60% of respondents said executives want to differentiate their organization based on customer experience management (CEM). In this technology adoption profile, explore current CEM trends -- including goals, strategies, and challenges -- as well as how to improve customer experience with the right contact center technologies 
(WHITE PAPER) READ ABSTRACT |

Five Simple Strategies to Make Your Contact Center a Success by Genesys

June 2014 - (Free Research)
View this informative white paper to learn how to cost-effectively increase the level of service in your contact center with the right technology. Discover five best practices to make your call center a success. 
(WHITE PAPER) READ ABSTRACT |

Differences between Avaya Aura Contact Center (AML or SIP) and Avaya Aura Call Center Elite by Global Knowledge

October 2013 - (Free Research)
In this exclusive paper, Global knowledge instructor Brett Hanson answers crucial questions concerning the various Contact Center solutions that are available from Avaya. 
(WHITE PAPER) READ ABSTRACT |

Avaya Aura Contact Center Database Integration Wizard: Part One, Sending Data by Global Knowledge

June 2013 - (Free Research)
In Part One: Sending Data, of this two-part series on the Avaya Aura Contact Center Database Integration Wizard (DIW), you will see how to integrate the Avaya Aura Contact Center with a backend database management system in order to to capture call information and store it in a database for reporting purposes. 
(WHITE PAPER) READ ABSTRACT |

Integrated vs. Unified: Five Reasons Why Contact Centers Must Get Unified by Aspect

August 2010 - (Free Research)
This paper presents the main differences between integrated and unified contact centers, and gives five reasons why it is imperative for contact centers to adapt a unified solution. Read on to learn how adopting such a solution can increase productivity, decrease costs, and enhance the customer experience, thereby increasing customer loyalty. 
(WHITE PAPER) READ ABSTRACT |

SIP contact centers: Key benefits and potential challenges by SearchSecurity.com

February 2012 - (Free Research)
Learn how Session Initiation Protocol (SIP), unified communications (UC) and contact centers fit hand in hand in this e-guide from SearchUnifiedCommunications.com. 
(EGUIDE) READ ABSTRACT |

3-2-1 Contact the Call Center by SearchCRM

January 2013 - (Free Research)
Contact centers can't live in the past. This three-part handbook offers insight into how contact centers can modernize an agent's tools to meet the demands and needs of customers whose mobile and social empowerment has put companies in the virtual hot seat. 
(WHITE PAPER) READ ABSTRACT |

Customer Experience Exchange E-Zine Issue 2 by SearchCRM

January 2012 - (Free Research)
This second issue of Customer Experience Exchange highlights the contact center. Often an overlooked facet of customer relationship management (CRM), the contact center is usually the first way a customer reaches out to a company and thus should always be considered in CRM strategies. 
(EZINE)

Contact Center Consolidation by CosmoCom, Inc.

March 2008 - (Free Research)
Improving access to contact center resources is more challenging when agents are distributed across multiple locations. View this webcast for insight into Contact Center Consolidation. 
(BOOK) READ ABSTRACT |

Eight Essential Steps: Moving the Contact Center Beyond Operational Efficiency to Business Effectiveness by Aspect

August 2010 - (Free Research)
This paper explains how to move the contact center beyond operational efficiency to business effectiveness and provides best practices employed by businesses that already operate their contact centers as profit centers and touching on the technology that makes it possible. Read on to learn how to transform your contact center into a profit center. 
(WHITE PAPER) READ ABSTRACT |

Three Best Practices for Today's Profitable Contact Centers: Three Best Practices for Contributing to the Bottom Line by Avaya Inc.

July 2008 - (Free Research)
This white paper provides the three best practices for today's profitable contact centers. 
(WHITE PAPER) READ ABSTRACT |

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