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Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc..
Discover what benefits advanced meter infrastructure (AMI) brings and why, and learn how the SAP NetWeaver platform and enterprise service-oriented architecture can support more...
>> Discover more offerings from SAP America, Inc..
Foglight - Application Management to Unify IT and the Business by Dell Software.
Your applications are the lifeblood of the service that IT delivers to end users and the business. Foglight, correlates application performance data and events from the entire more...
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Business Continuity for SAP on System Z by IBM

October 31, 2008 - (Free Research)
Read this e-book to learn how to fully automate the management of all SAP components and related products running on z/OS, AIX®, or Linux®. The automation software monitors all resources and controls the restart and/or takeover of failing components, thereby ensuring near continuous availability of the SAP system. 
(EBOOK) READ ABSTRACT |

SAP platform showdown by IBM

November 15, 2013 - (Free Research)
In this informative study, find out the real-word impact of deploying SAP on IBM's Power platforms, as opposed to SAP on HP x86, Dell x86 and HP Itanium, all running with Oracle DB. 
(WHITE PAPER) READ ABSTRACT |

SAP on Vblock Systems Business Value by VCE (E-mail this company)

January 31, 2013 - (Free Research)
SAP implementations are critical to the success of IT initiatives, and IT execs are looking to see high ROI on SAP infrastructure investments. In this brief white paper, learn about a platform that can optimize all your business-critical enterprise applications, including SAP, and discover the benefits you can gain from choosing this strategy. 
(WHITE PAPER) READ ABSTRACT |

SAP on SUSE Linux Enterprise Simple Stack by SUSE

December 20, 2011 - (Free Research)
Because organizations depend on SAP applications to plan for the future, points of failure can have serious, long-term implications. This white paper offers detailed guidance to help you build and maintain a highly available SAP architecture based on the successful integration of SUSE Linux and x86-64 hardware. 
(WHITE PAPER) READ ABSTRACT |

Railroad Carrier Virtualizes SAP on Converged Infrastructure by VCE (E-mail this company)

December 31, 2013 - (Free Research)
In order to realize cost savings and operation efficiencies, rail carrier Canadian Pacific (CP) wanted to move from inefficient outsourced IT services to a private cloud implementation. This brief case study illustrates how CP leveraged a converged infrastructure to virtualize its extensive suite of SAP and other business-critical applications. 
(CASE STUDY) READ ABSTRACT |

SAP on IBM System x3650 M3 by IBM

January 20, 2011 - (Free Research)
Built on the latest six-core Intel Xeon processor 5600 series, IBM System x3650 M3 two-socket servers offer a highly available, growth-flexible and virtualization-capable hardware platform that can support the demanding workloads of an SAP implementation, even in a constrained data center. 
(WHITE PAPER) READ ABSTRACT |

4 Stages of Integrated Document Delivery from SAP by STR Software

April 15, 2009 - (Free Research)
This paper is intended to educate users, developers, managers, and executives of companies using SAP, on the efficiencies gained from an integrated, automated document delivery system. 
(WHITE PAPER) READ ABSTRACT |

Sap business suite now available on Sap Hana by ComputerWeekly.com

February 01, 2013 - (Free Research)
This analyst report from Nucleus Research assess the impact of SAPs decision to power SAP Business Suite by its SAP HANA in memory database technology. 
(ANALYST REPORT) READ ABSTRACT |

Measuring, Monitoring and Improving Customer Experience by SearchCRM

September 01, 2012 - (Free Research)
Forward-thinking organizations recognize the improving the customer experience can provide a significant competitive edge, but implementing effective customer experience management (CEM) processes can be difficult. Review this expert guide to learn 10 simple, inexpensive ways to improve the customer experience today. 
(EGUIDE) READ ABSTRACT |

Using Social Media to Win Over Customers by SearchCRM

March 12, 2013 - (Free Research)
While many businesses are eager to join their customers at the social media party, doing so without the proper internal processes in place could spell disaster. In this brief expert e-book, you can learn how to create a successful social CRM initiative (and valuable customer relations) through implementing the right processes and technologies. 
(EBOOK) READ ABSTRACT |

Customer Experience Exchange E-Zine: Issue 3 by SearchCRM

March 20, 2012 - (Free Research)
In this third edition of the Customer Experience Exchange e-zine, Chris Maxcer delves into world of incorporating team-building activities into contact center agents' schedules, Vangie Beal discusses Dell's six-year investment in social media and Anna Fiorentino writes about why customer loyalty has dipped nearly 10%. 
(EZINE)

Customer Experience Exchange E-Zine Issue 2 by SearchCRM

January 31, 2012 - (Free Research)
This second issue of Customer Experience Exchange highlights the contact center. Often an overlooked facet of customer relationship management (CRM), the contact center is usually the first way a customer reaches out to a company and thus should always be considered in CRM strategies. 
(EZINE)

High Availability on SUSE Linux Enterprise Server for SAP Applications by SUSE

December 01, 2011 - (Free Research)
This white paper examines various high availability scenarios for running SAP on SUSE Linux. Determine which one is right for your enterprise and obtain detailed advice for properly enabling it. 
(WHITE PAPER) READ ABSTRACT |

Leveraging SAP Enterprise Support Services: A Journey to Lowering Costs by SAP America, Inc.

June 23, 2010 - (Free Research)
Hear from Ross Wainwright, Executive Vice President, SAP Field Services, and Greg Pike, Senior Vice President, SAP Active Global Support and gain insight into the cost-saving and problem-solving services that have the biggest impact, where and how SAP customers should begin using these services. 
(WHITE PAPER) READ ABSTRACT |

CRM without Compromise: A Strategy for Profitable Growth by SAP America, Inc.

April 01, 2007 - (Free Research)
Consider how SAP can help you improve customer relationship management. Build a synergistic ecosystem with employees, customers, and partners to deliver customer value – where customer demand drives the supply chain and customer insight inspires innovation. Quickly respond to sustain competitive advantage and profitability. 
(WHITE PAPER) READ ABSTRACT |

FUELING GROWTH, DRIVING OPERATIONAL EXCELLENCE by SoftBrands, Inc.

March 2008 - (Free Research)
Learn about an easily implemented, affordable and standardized solution that will boost your productivity with the advanced technologies of SAP combined with the manufacturing functionality. 
(WHITE PAPER) READ ABSTRACT |

Technical Comparison of On-line Vs. Line-interactive UPS Designs by APC by Schneider Electric

January 2004 - (Free Research)
This paper describes the advantages and disadvantages of each topology and addresses some common misconceptions about real-world application requirements. 
(WHITE PAPER) READ ABSTRACT |

Call Centre Transformation: Turning Customer Experience Into Profits by SAP AG

December 2007 - (Free Research)
Call centres have been constantly evolving since the last third of the twentieth century. This evolution will continue as innovative information technology and shifting forces of competition drive call centre transformation. Customer interaction has become an important source of differentiation for organisations. Learn more in this white paper. 
(WHITE PAPER) READ ABSTRACT |

SecurStor 2500 RAID by Excel Meridian Data, Inc.

SecurStor 2500 RAID is designed as a high-performance and high-availability solution, with multiple configuration options providing available No Single Point of Failure redundancy for up-to 64 TB of multi-host cluster-capable storage. 
(HARDWARE PRODUCT)

Business Analytics Buying Criteria: The Three Maxims by IBM

August 2012 - (Free Research)
When evaluating business analytics systems, IT leaders must consider the performance and scalability requirements of the underlying infrastructure. This paper examines the types of business analytics software available, highlights the analytical workload demands, and buying criteria to consider for various types of business analytics software. 
(WHITE PAPER) READ ABSTRACT |

Oracle to Teradata Migration Case Studies: Realizing value and improving capabilities by Teradata

April 2011 - (Free Research)
This paper profiles four of the more than 200 Oracle customers who have migrated to a Teradata solution. The companies profiled in this paper have achieved performance improvements, additional business benefits that justify the migration cost, and successful integration of the Teradata Database with the Oracle OLTP environment. 
(CASE STUDY) READ ABSTRACT |

7 Ways Video Can Fuel Customer Engagement, Conversion and Acquisition by Limelight Networks, Inc.

August 2013 - (Free Research)
Customer engagement, conversion and acquisition are important to the success of your company. Unfortunately, people don't always have the time to read everything you write. How can you remedy this? Learn how video can drive engagement to your business by reading this resource now. 
(WHITE PAPER) READ ABSTRACT |

Listen and Learn - Improving Operations by Utilizing Customer Feedback by Mindshare Technologies

March 2008 - (Free Research)
Organizations can obtain and analyze feedback from a department, region, branch, or most importantly, an individual employee. 
(WHITE PAPER) READ ABSTRACT |

Mobilizing I.T. Support to Achieve Efficiency, Speed, and Effectiveness by BMC Software, Inc.

January 2010 - (Free Research)
To survive in today's economy, your IT organization will face increasing pressure to do more with less and work from anywhere at anytime. Imagine how much more productive your service desk personnel could be if they were able to periodically manage and respond to issues from the field, rather than having to check in at their desktops. 
(WHITE PAPER) READ ABSTRACT |

The 10 worst practices for Technical Support and how to overcome them by NTR Global

November 2011 - (Free Research)
Delivering superior service and support is more important than ever as companies strive to differentiate themselves from the competition. In many organizations, service quality is governed by self-harming "worst practices" instead of productive best practices. Learn what these practices are and how to avoid them. 
(WHITE PAPER) READ ABSTRACT |

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