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Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc..
Discover what benefits advanced meter infrastructure (AMI) brings and why, and learn how the SAP NetWeaver platform and enterprise service-oriented architecture can support more...
>> Discover more offerings from SAP America, Inc..

Slashing Energy Costs by Improving Storage Efficiency by Oracle Corporation UK Ltd

December 08, 2010 - (Free Research)
This paper examines some of the innovative ways in which organizations all around the world are optimizing storage resources to save space, improve performance and reduce energy waste and costs. 
(WHITE PAPER) READ ABSTRACT |

How Tiered Storage Slashes Your TCO by Oracle Corporation UK Ltd

February 01, 2011 - (Free Research)
In this paper you will learn some of the critical ways in which tiered storage solutions enable organizations to cut their total cost of storage and improve their long-term total cost of ownership. 
(WHITE PAPER) READ ABSTRACT |

SearchStorageUK Essential Guide to Backup by SearchStorage.co.UK

May 08, 2012 - (Free Research)
Check out this expert E-Guide to discover the current state of backup, and learn about today's newest available data protection, virtualization and backup technologies. 
(EGUIDE) READ ABSTRACT |

Introducing BlackBerry Enterprise Server Express: Mobility for your Business by BlackBerry

March 27, 2010 - (Free Research)
Learn how the BlackBerry® Enterprise Server Express can help you get the most out of your BlackBerry® smartphone. From smartphone applications to help you do more of what you love, to connecting you to business applications. Synchronize business email, calendar, contacts, tasks, memos and more with your BlackBerry smartphone. 
(WEBCAST) READ ABSTRACT |

Presentation Transcript: Leveraging Rugged Systems to Meet the Needs of Your Mobile Computing Environment by Dell, Inc.

January 27, 2010 - (Free Research)
Rugged notebooks have improved tremendously over the past few years and more and more companies are using these durable computers to meet their business needs. This presentation transcript discusses the latest trends and features in using rugged systems for your mobile workforce. 
(PRESENTATION TRANSCRIPT) READ ABSTRACT |

Mobilizing Field Forces on Smartphones by BlackBerry

August 06, 2009 - (Free Research)
This ABI Research white paper examines the use of smartphones as tools for mobile field workers as a replacement for rugged devices. Through interviews with multiple companies with we found that the TCO of owning smartphones was 14% - 85% less than rugged devices. 
(WHITE PAPER) READ ABSTRACT |

Pocket eGuide Review: Dell Latitude E6400 XFR by Dell, Inc. and Intel®

December 16, 2009 - (Free Research)
In this review we put the Dell Latitude E6400 XFR through a battery of tests, to see how well it stands up against other fully-rugged notebooks. 
(EGUIDE) READ ABSTRACT |

Heinz Uses Wireless Technology to Gain Retail Advantage by BlackBerry

February 26, 2009 - (Free Research)
Heinz wanted to speed up and improve the quality of scorecard information they gathered about Heinz brands in retail stores; so they used the Electronic Retail Audit solution on BlackBerry devices to provide brokers with accurate feedback. 
(CASE STUDY) READ ABSTRACT |

Solving the Distributed Data Problem by IBM

July 07, 1967 - (Free Research)
Companies need to reevaluate traditional methods of protecting branch office and PC data such as tape backups and other localized do-it-yourself solutions. Read this white paper to learn about remote on-demand services. 
(WHITE PAPER) READ ABSTRACT |

Future Proofing Your Mobile Computers: How the Features You Select Now Can Protect & Extend Your Investment Years into the Future by Intermec

May 12, 2011 - (Free Research)
This white paper explains how the features and options available for ruggedized mobile computers used in warehousing and distribution can extend the time they can perform in warehouses and distribution centers. It also provides guidance on how to make decisions that will protect your investments by meeting user needs today and into the future. 
(WHITE PAPER) READ ABSTRACT |

Faster SQL Profiling for Better Database Performance by Embarcadero Technologies, Inc.

April 16, 2009 - (Free Research)
Find out how Embarcadero's DB Optimizer™ can help you to quickly discover and fix problematic SQL statements that can cause performance bottlenecks in your database. DB Optimizer™ gives you the flexibility of using a single easy-to-use IDE to test, profile and tune SQL. 
(WHITE PAPER) READ ABSTRACT |

Compliant Statement Archiving and Presentment for Financial Services by EMC Corporation

September 2008 - (Free Research)
Read this white paper to learn how, by adapting a managed approach to archiving and presenting customer statements, financial services organizations can satisfy regulatory, good governance, and legal requirements. 
(WHITE PAPER) READ ABSTRACT |

The Financial Close: Optimizing Performance and Driving Financial Excellence by SAP America, Inc.

June 2009 - (Free Research)
The term "financial close" describes a corporation's ability to complete its accounting cycles and produce financial statements for internal management and external legal reporting. This paper identifies solutions to help organizations improve and sustain their close times and address the challenges associated with automating internal controls 
(WHITE PAPER) READ ABSTRACT |

Oracle Compatibility Developers Guide for Postgres Plus Advanced Server by EnterpriseDB Corporation

March 2008 - (Free Research)
This guide describes the Oracle compatibility features of Postgres Plus Advanced Server. Oracle compatibility means that an application runs in an Oracle environment as well as in a Postgres Plus Advanced Server environment with minimal or no changes to the application code. 
(TRAINING GUIDE) READ ABSTRACT |

JobClock by Exaktime

JobClock is a rugged battery-powered timeclock that is locked down at each jobsite 24 hours a day, rain or shine. Each worker carries keytabs on their own keyring that identifies them in the system. 
(HARDWARE PRODUCT)

Case Study: London Life Insurance by Pitney Bowes Business Insight

July 2010 - (Free Research)
London Life Insurance needed to move quickly after it acquired Prudential Insurance’s entire Canadian business operations. London Life wanted to welcome its new client base and maintain its reputation for providing superb customer service. Read on to learn how a new document composition solution allowed for keeping pace with its expanding business. 
(CASE STUDY) READ ABSTRACT |

Hosted Contact Center and On-Premises Centers Demystified by Genesys

March 2014 - (Free Research)
Choosing between an on-premises or a hosted contact center isn't easy, and unfortunately, this decision is further complicated by misconceptions about the differences between the two and what "hosted" and "on-premises" mean. This expert e-guide aims to clarify those definitions and set straight the misconceptions. 
(EGUIDE) READ ABSTRACT |

Deploying a Contact Center in the Cloud: A Guide to Best Practices by Genesys

July 2012 - (Free Research)
Modern organizations are often turning to cloud-based contact center models in order to engage with customers via more channels and access a wide range of features in a cost-effective manner. In this white paper from Ovum research, discover 10 best practices for deploying and managing a cloud-based contact center. 
(WHITE PAPER) READ ABSTRACT |

Seven Blueprints for Contact Center Modernization by Genesys

March 2014 - (Free Research)
Businesses are quickly realizing the value of customer experience and modernizing the contact center in order to improve customer retention and satisfaction. Contact center modernization involves transitioning from a closed, proprietary call center to a multi-channel, IP-centric contact center. 
(WHITE PAPER) READ ABSTRACT |

The Blueprint to Contact Center Modernization- Replacing Your ACD by Genesys

November 2013 - (Free Research)
Your contact center is looking to improve agent productivity, increase efficiency, and provide stellar customer experiences -- but are your legacy technologies hampering your goals? If you still rely on Automatic Call Distribution (ACD), this could be the case. 
(WHITE PAPER) READ ABSTRACT |

Comparing the total Cost of ownership of TDM and SIP Contact Centers by Genesys

November 2012 - (Free Research)
This resource compares the total cost of ownership of traditional Time Division Multiplex (TDM) and Session Initiation Protocol (SIP) contact centers. Read on to learn how the right contact center infrastructure can lead the way for success. 
(WHITE PAPER) READ ABSTRACT |

Four Steps Toward Virtualizing Your Contact Center by Genesys

January 2013 - (Free Research)
Customer experience is a key differentiator for businesses today, and as a result contact centers must manage to improve service quality while also doing more with less. Creating a virtual contact center allows companies to achieve both goals, by increasing efficiency while reducing total cost of ownership. 
(WHITE PAPER) READ ABSTRACT |

Multi-Channel Contact Center Metrics for Analyzing Customer Satisfaction by Five9

March 2014 - (Free Research)
This exclusive e-guide discusses the contact center metrics necessary to measure customer experience across multiple channels, including: chat, communities, email, social media, text messaging, and more.  Also, get an in-depth look at social media channels and how to avoid the top five pitfalls of social media in the contact center. 
(EGUIDE) READ ABSTRACT |

Advanced Technologies Key to Next-Gen Contact Centers by LogMeIn, Inc.

March 2014 - (Free Research)
Access this helpful e-guide to learn how to improve customer experience by equipping contact center agents with the right tools and technologies. Discover why Forrester Research analyst Art Schoeller recommends an "outside-in approach" to acquiring new contact center technologies, and explore his key considerations for adopting new tools 
(EGUIDE) READ ABSTRACT |

Seven Critical Capabilities to Demand From Your Cloud Contact Center Provider by Aspect

January 2014 - (Free Research)
Delivering exceptional customer service today means having a flexible and reliable contact center, as well as all the tools your agents need to be successful. Many companies are looking to cloud contact center platforms to meet these requirements, but what should you look for in a cloud solution? 
(WHITE PAPER) READ ABSTRACT |

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