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Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc..
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3-Step-Migration: Microsoft Office 2003 to Oracle Open Office by Oracle Corporation

January 03, 2011 - (Free Research)
This brief paper is designed to assist IT professionals and system integrators who want to move an organization from Microsoft Office 97/2000/XP/2003 to Oracle Open Office. Continue reading to learn more. 
(WHITE PAPER) READ ABSTRACT |

Improving the Customer Experience by Consona Corporation

June 14, 2011 - (Free Research)
This SearchCRM.com expert E-Guide explores effective strategies for helping improve the customer experience through knowledge management tools and various social CRM channels. Read this E-Guide to learn how to integrate and strategize these tools for an improved customer experience. 
(EGUIDE) READ ABSTRACT |

The Windows Mobile Netbook for the Enterprise with Low TCO by Celio Corp / REDFLY Mobile Companion

August 2008 - (Free Research)
The Windows Mobile smartphone is easily deployed with a wide array of productivity tools allowing the mobile user to quickly respond to customer requests, stay up-to-date on the latest company information or access remote desktops. 
(WHITE PAPER) READ ABSTRACT |

Avaya Aura Contact Center Database Integration Wizard: Part Two, Data Exchange by Global Knowledge

July 2013 - (Free Research)
In Part 2, Data Exchange, of this series on the Avaya Aura Contact Center Database Integration Wizard you will see how to use the SEND REQUEST and GET RESPONSE operations so that customer information collected during the call to the contact center system can be exchanged with a backend database. 
(WHITE PAPER) READ ABSTRACT |

Going Mobile: Developing an Application Mobilization Plan for Your Business by BlackBerry

June 2008 - (Free Research)
The BlackBerry Enterprise Solution is a comprehensive platform, designed to meet your organization's needs to mobilize enterprise applications and systems. 
(WHITE PAPER) READ ABSTRACT |

CW Buyer's Guide: Client Computing by ComputerWeekly.com

June 2013 - (Free Research)
Computer Weekly looks at Windows 8 and the complexities of mobile working, the benefits to the business of an enhanced user experience and the shift from the 9-to-5 office desk to IT delivered over a variety of devices, anytime, anywhere. 
(ESSENTIAL GUIDE) READ ABSTRACT |

CW Buyer's Guide: Windows 8 by ComputerWeekly.com

October 2012 - (Free Research)
This 11 page buyer's guide looks at the implications of Windows 8 for corporate IT. 
(ESSENTIAL GUIDE) READ ABSTRACT |

Without a service catalog, your public, private, or hybrid cloud is just a fog bank by CA Technologies.

June 2011 - (Free Research)
There is no better mechanism to realize the potential for providing cloud-based services than implementing a service catalog. A service catalog is designed to support the presentation and request for services, the capture of data required to make the service life-cycle efficient, and the workflow to automate service processes. 
(WHITE PAPER) READ ABSTRACT |

Service Desk Consolidation Cuts Costs and Increases Service Quality by BMC Software, Inc.

June 2009 - (Free Research)
The service desk is the last place you should try to cut back. For external-facing organizations, quality support keeps customer loyalty and repeat business high and ensures that partners and suppliers can do business with you cost effectively. Read this white paper to discover the path to proper service desk consolidation and its many benefits. 
(WHITE PAPER) READ ABSTRACT |

Genesys Global Consumer Survey - 2007 by Genesys

March 2008 - (Free Research)
This survey highlights the importance of the contact center experience and the direct impact it can have on revenue and consumer loyalty, it also reveals some interesting trends in consumer expectations. 
(WHITE PAPER) READ ABSTRACT |

EdgePlatform for Application Acceleration and Delivery by Akamai Technologies

The Akamai EdgePlatform is a purpose built Application Delivery Network that accelerates delivery of applications and content over the Internet, which can lead to increased usage, adoption and improved productivity. 
(SOFTWARE PRODUCT)

Riverbed Stingray Traffic Manager VA Performance on vSphere 4 by Riverbed Technology, Inc.

January 2012 - (Free Research)
Cloud infrastructure platforms like VMware vSphere 4.0 can benefit from load balancers that connect users to the most suitable datacenter. This white paper outlines how the Riverbed Stingray Traffic Manager Virtual Appliance (VA) improves traffic performance compared to a Linux install. 
(WHITE PAPER) READ ABSTRACT |

Constellation Energy Group by EMC Corporation

June 2008 - (Free Research)
In its quest to fully leverage the new technologies, Constellation energy realized it needed to integrate them to one another, as well as integrate them with other business processes and applications. 
(WHITE PAPER) READ ABSTRACT |

IBM Tivoli Service Request Manager White Paper by IBM

January 2010 - (Free Research)
This IBM white paper will show you how you can help your organization manage incidents and problems, restore critical services, and minimize service desk calls in this white paper. 
(WHITE PAPER) READ ABSTRACT |

Archive tape management made easy: Cut complexities and costs to better handle data requests by Iron Mountain

December 2013 - (Free Research)
Locating and retrieving data from thousands of tapes is time-consuming and costly. It can also create security and compliance issues. This data sheet explains a service that can make handling archive data requests easy by storing tapes offsite. 
(DATA SHEET) READ ABSTRACT |

Epicor's IT Service Management - Expert IT Help Desk Software by Epicor Software Corporation

 
(SOFTWARE PRODUCT)

Fast Track to Archived Data Access by Iron Mountain

March 2012 - (Free Research)
Read this paper for best practices and keys to help you prepare for a compliance or audit request. Learn how an offsite partner can help improve your data protection, accessibility and recoverability, and receive 7 keys to help improve your security and backup policies. Also receive checklist of 4 keys to help you better access your information. 
(WHITE PAPER) READ ABSTRACT |

Major Grocer Upgrades HR Processes by IBM

December 2010 - (Free Research)
This case study explains how when a major grocer needed to keep pace with hiring needs because of rapid growth and they needed to ensure consistent and timely response to HR events they turned to Lombardi Teamworks® to help them extend their processes out to the local stores and to efficiently manage HR requests. 
(CASE STUDY) READ ABSTRACT |

Best Practices for Lawful Intercept in Enterprise and Service Provider Networks by Ixia

November 2013 - (Free Research)
Data intercept requests require organizations to help government agencies collect communication information and content. Learn how you to prepare your network for such requests. 
(WHITE PAPER) READ ABSTRACT |

Convert IBM Cloud image parameters into Java using JAXB: JAXB and Plain Old Java Objects morph XML cloud image parameters in usable Java code by IBM

July 2011 - (Free Research)
Get under the hood:  This technical note describes how to transform XML response into a Java™-usable response by creating Plain Old Java Objects (POJOs) and calling JAXB's unmarshal method. Simplify how to send requests to create new instances based on images that request parameters from Java classes. 
(WHITE PAPER) READ ABSTRACT |

Efficient Management of Legal and Compliance Requests on D2D Storage by Index Engines

December 2011 - (Free Research)
This white paper features today's best practices regarding efficient data management and provides you with the information you need to optimize your existing storage infrastructure and increase efficiency throughout your data center. Read on to learn more. 
(WHITE PAPER) READ ABSTRACT |

Compliance Frameworks That Enhance e-Discovery Effectiveness by AXS-One, a Daegis Company

October 2011 - (Free Research)
The threat of e-discovery is a dark cloud hovering over an enterprise. These projects require an excess of effort and money – and requests are often made with no prior notice. Thankfully, records management can alleviate the pain of e-discovery. This e-guide provides a high-level view of records management in the workplace. 
(EGUIDE) READ ABSTRACT |

Yes You Can Connect Employees' Personal Smartphones by BlackBerry

September 2011 - (Free Research)
Employees are flooding IT departments with requests to connect their personal smartphones to the company IT infrastructure. Disregarding the real productivity benefits from connected employees, until now many IT departments have been too concerned with security and control risks. 
(WHITE PAPER) READ ABSTRACT |

RSD Glass for eDiscovery Readiness by RSD

October 2011 - (Free Research)
Read this white paper to learn about a way to policy-manage and align correct levels of accessibility, protections and retention in your eDiscovery requests and content. 
(WHITE PAPER) READ ABSTRACT |

HANDLE YOUR ACHIVE DATA CONFIDENTLY AND COST-EFFECTIVELY by Iron Mountain

December 2013 - (Free Research)
This brochure talks about the benefits of an archival tape management solution that can make handling requests for archive data easy and quicker while also reducing costs. 
(BROCHURE) READ ABSTRACT |

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