Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc.. Discover what benefits advanced meter infrastructure (AMI) brings and why, and learn how the SAP NetWeaver platform and enterprise service-oriented architecture can support more... >> Discover more offerings from SAP America, Inc..

Improving the Customer Experience by Consona Corporation June 14, 2011 - (Free Research) This SearchCRM.com expert E-Guide explores effective strategies for helping improve the customer experience through knowledge management tools and various social CRM channels. Read this E-Guide to learn how to integrate and strategize these tools for an improved customer experience.  (EGUIDE) READ ABSTRACT |

Windows 8 Is Coming to a BYOD Near You: Are the New Security Features Enough? by Lumension December 31, 2012 - (Free Research) This presentation will help you learn what you need to know about managing Windows 8 devices in the workplace and how to secure them properly. Dive in to learn more about RT versus "Real" Windows, Windows 8 security features, and more.  (VIDEO) READ ABSTRACT |

Constellation Energy Group by EMC Corporation June 2008 - (Free Research) In its quest to fully leverage the new technologies, Constellation energy realized it needed to integrate them to one another, as well as integrate them with other business processes and applications.  (WHITE PAPER) READ ABSTRACT |

App Builder Virtual Summit by Microsoft April 2013 - (Free Research) In this App Builder Virtual Summit, discover tools to give your development group the leg up on the crowd of IT professionals eager to profit on new Windows platforms but unsure of where to start. Explore expert seminars on everything from game development to app monetization through advertisements to making the move from iOS and Android.  (VIRTUAL SEMINAR) READ ABSTRACT |

3-Step-Migration: Microsoft Office 2003 to Oracle Open Office by Oracle Corporation January 2011 - (Free Research) This brief paper is designed to assist IT professionals and system integrators who want to move an organization from Microsoft Office 97/2000/XP/2003 to Oracle Open Office. Continue reading to learn more.  (WHITE PAPER) READ ABSTRACT |

The Windows Mobile Netbook for the Enterprise with Low TCO by Celio Corp / REDFLY Mobile Companion August 2008 - (Free Research) The Windows Mobile smartphone is easily deployed with a wide array of productivity tools allowing the mobile user to quickly respond to customer requests, stay up-to-date on the latest company information or access remote desktops.  (WHITE PAPER) READ ABSTRACT |

Provergent Suite - Telecom Order & Inventory Software by Digital Fairway, Inc. The Provergent Communication Asset Management Suite helps to manage the planning, procuring, provisioning, auditing & delivering of communications services. Provergent allows you to build accurate & easy to manage centralized inventories, backed up by automated provisioning processes to manage all moves, adds, changes & deletes in the inventory.  (SOFTWARE PRODUCT)

Teradyne Corporation Saving millions of dollars through integrated workplace management by IBM September 2012 - (Free Research) This case study explains how in early 2000, Teradyne began to explore a new approach for facilities management that would help them fulfill their need to view space and respond to maintenance requests on demand, as well as better track their assets over their lifecycle.  (WHITE PAPER) READ ABSTRACT |

IBM Information Archive for Email, Files and eDiscovery by IBM December 2010 - (Free Research) This paper explains how you can take control of your content with an integrated, end-to-end archiving approach for email and files and Increase the business value of your data while driving down the costs and complexity of the infrastructure all while staying compliant with legal and business mandates.  (WHITE PAPER) READ ABSTRACT |

Navy Federal Credit Union becomes trusted advisor with Infor by Infor December 2012 - (Free Research) Providing your customers with accurate, timely, pertinent information is the cornerstone of success for any client-based business. Check out this brief case study to lean how Navy Federal Credit Union implemented a cross-servicing platform to monitor customer interactions and provide more relevant services and information to their clients.  (CASE STUDY) READ ABSTRACT |

Are Your Business Processes Letting You Down? by Kofax, Inc. May 2012 - (Free Research) Access this brief video to find out how you can increase your ability to respond with agility- and in the process make new customers, retain existing ones, and handle new requests with ease.  (VIDEO) READ ABSTRACT |

IDC Workbook: Assessing Stakeholder Engagement for Effectiveness and Efficiency by Kofax, Inc. November 2012 - (Free Research) This resource explains that the solution is a tightly integrated system that extends between where the stakeholder request originates and where the decision-making systems begin.  (WHITE PAPER) READ ABSTRACT |

CW Buyer's Guide: Windows 8 by ComputerWeekly.com October 2012 - (Free Research) This 11 page buyer's guide looks at the implications of Windows 8 for corporate IT.  (ESSENTIAL GUIDE) READ ABSTRACT |

Creating An Integrated BI And Data Warehousing Architecture For Effective Management Of Analytical Workloads by Teradata October 2012 - (Free Research) Traditional business intelligence (BI) tools no longer cut it in the era of big data analytics as workloads and data requests continue to grow in complexity. Attend this exclusive webcast to learn the benefits of leveraging an integrated BI and data warehouse architecture to meet the increasingly-complex demands of the modern enterprise.  (PRESENTATION TRANSCRIPT) READ ABSTRACT |

Cricket Communications Turns to Splunk for Assuring Automated Service Management by Splunk February 2012 - (Free Research) Keeping up with a quickly expanding business is difficult if you do not have the right tools. Read on to learn how Cricket Communications handled its growing business' operations with an enterprise application, data and operational management system.  (WHITE PAPER) READ ABSTRACT |

Going Mobile: Developing an Application Mobilization Plan for Your Business by BlackBerry June 2008 - (Free Research) The BlackBerry Enterprise Solution is a comprehensive platform, designed to meet your organization's needs to mobilize enterprise applications and systems.  (WHITE PAPER) READ ABSTRACT |

Extra Space Storage Dials Up Sales with inContact & Salesforce CRM by inContact October 2010 - (Free Research) This paper describes the benefits Extra Space Storage experienced by combining inContact’s on-demand platform and integrated with customer CRM software from salesforce.com. Read on to learn more about these benefits and learn how your company can experience the same results.  (CASE STUDY) READ ABSTRACT |

Oracle PeopleSoft CRM Integration into the Contact Center by AMC Technology May 2008 - (Free Research) This technical integration brief explains how the PeopleSoft CRM application can be integrated into a contact center, including both general technical details of call center integration, as well as how to use vendor certified software from AMC.  (WHITE PAPER) READ ABSTRACT |

ExtraView Enterprise by Extraview Corporation ExtraView Enterprise enables organizations to quickly and cost-effectively, create user specific web-based solutions that conform to a corporation's unique business processes and workflow requirements.  (ASP & SOFTWARE PRODUCT)

Increasing Operational Efficiency: enabling end-to-end change by CA Technologies. September 2010 - (Free Research) Development and change within the IT infrastructure can be a very demanding and frustrating task. Access this exclusive resource now to learn the value of an automated and centralized end-to-end change management application.  (ANALYST BRIEF) READ ABSTRACT |

Without a service catalog, your public, private, or hybrid cloud is just a fog bank by CA Technologies. June 2011 - (Free Research) There is no better mechanism to realize the potential for providing cloud-based services than implementing a service catalog. A service catalog is designed to support the presentation and request for services, the capture of data required to make the service life-cycle efficient, and the workflow to automate service processes.  (WHITE PAPER) READ ABSTRACT |

Integrating customer data for improved CRM by Infor May 2013 - (Free Research) This expert e-guide provides an in-depth look at how to leverage social media, customer data and analytics to achieve a unified vision of your customer and better anticipate their needs.  (EGUIDE) READ ABSTRACT |

Scribe - Equinox Fitness Case Study by Scribe Software Corporation March 2008 - (Free Research) Active and prospective members have diverse needs and interests, and Equinox uses two primary applications to adress them.  (CASE STUDY) READ ABSTRACT |

Service Desk Consolidation Cuts Costs and Increases Service Quality by BMC Software, Inc. June 2009 - (Free Research) The service desk is the last place you should try to cut back. For external-facing organizations, quality support keeps customer loyalty and repeat business high and ensures that partners and suppliers can do business with you cost effectively. Read this white paper to discover the path to proper service desk consolidation and its many benefits.  (WHITE PAPER) READ ABSTRACT |

Genesys Global Consumer Survey - 2007 by Genesys March 2008 - (Free Research) This survey highlights the importance of the contact center experience and the direct impact it can have on revenue and consumer loyalty, it also reveals some interesting trends in consumer expectations.  (WHITE PAPER) READ ABSTRACT |

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