Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc.. Discover what benefits advanced meter infrastructure (AMI) brings and why, and learn how the SAP NetWeaver platform and enterprise service-oriented architecture can support more... >> Discover more offerings from SAP America, Inc..

Windows 8 Is Coming to a BYOD Near You: Are the New Security Features Enough? by Lumension December 31, 2012 - (Free Research) This presentation will show you how to more effectively manage Windows 8 devices in the workplace and how to secure them properly. Dive in to learn more about RT versus "Real" Windows, Windows 8 security features, and more.  (VIDEO) READ ABSTRACT |

App Builder Virtual Summit by Microsoft April 15, 2013 - (Free Research) In this App Builder Virtual Summit, discover tools to give your development group the leg up on the crowd of IT professionals eager to profit on new Windows platforms but unsure of where to start. Explore expert seminars on everything from game development to app monetization through advertisements to making the move from iOS and Android.  (VIRTUAL SEMINAR) READ ABSTRACT |

3-Step-Migration: Microsoft Office 2003 to Oracle Open Office by Oracle Corporation January 03, 2011 - (Free Research) This brief paper is designed to assist IT professionals and system integrators who want to move an organization from Microsoft Office 97/2000/XP/2003 to Oracle Open Office. Continue reading to learn more.  (WHITE PAPER) READ ABSTRACT |

Improving the Customer Experience by Consona Corporation June 14, 2011 - (Free Research) This SearchCRM.com expert E-Guide explores effective strategies for helping improve the customer experience through knowledge management tools and various social CRM channels. Read this E-Guide to learn how to integrate and strategize these tools for an improved customer experience.  (EGUIDE) READ ABSTRACT |

The Windows Mobile Netbook for the Enterprise with Low TCO by Celio Corp / REDFLY Mobile Companion August 2008 - (Free Research) The Windows Mobile smartphone is easily deployed with a wide array of productivity tools allowing the mobile user to quickly respond to customer requests, stay up-to-date on the latest company information or access remote desktops.  (WHITE PAPER) READ ABSTRACT |

Making the Back Office Pay by Aspect March 2013 - (Free Research) 42% of contact center decision-makers say they're unable to effectively manage end-to-end workflow of customer interactions, and one of the main reasons for this is sub-par back-office processes. In this resource, explore how improving back-office staff utilization and performance results in more accurate, timelier responses to customer queries.  (WHITE PAPER) READ ABSTRACT |

Are Your Business Processes Letting You Down? by Kofax, Inc. May 2012 - (Free Research) Access this brief video to find out how you can increase your ability to respond with agility- and in the process make new customers, retain existing ones, and handle new requests with ease.  (VIDEO) READ ABSTRACT |

Navy Federal Credit Union becomes trusted advisor with Infor by Infor December 2012 - (Free Research) Providing your customers with accurate, timely, pertinent information is the cornerstone of success for any client-based business. Check out this brief case study to lean how Navy Federal Credit Union implemented a cross-servicing platform to monitor customer interactions and provide more relevant services and information to their clients.  (CASE STUDY) READ ABSTRACT |

Going Mobile: Developing an Application Mobilization Plan for Your Business by BlackBerry June 2008 - (Free Research) The BlackBerry Enterprise Solution is a comprehensive platform, designed to meet your organization's needs to mobilize enterprise applications and systems.  (WHITE PAPER) READ ABSTRACT |

CW Buyer's Guide: Windows 8 by ComputerWeekly.com October 2012 - (Free Research) This 11 page buyer's guide looks at the implications of Windows 8 for corporate IT.  (ESSENTIAL GUIDE) READ ABSTRACT |

Without a service catalog, your public, private, or hybrid cloud is just a fog bank by CA Technologies. June 2011 - (Free Research) There is no better mechanism to realize the potential for providing cloud-based services than implementing a service catalog. A service catalog is designed to support the presentation and request for services, the capture of data required to make the service life-cycle efficient, and the workflow to automate service processes.  (WHITE PAPER) READ ABSTRACT |

Service Desk Consolidation Cuts Costs and Increases Service Quality by BMC Software, Inc. June 2009 - (Free Research) The service desk is the last place you should try to cut back. For external-facing organizations, quality support keeps customer loyalty and repeat business high and ensures that partners and suppliers can do business with you cost effectively. Read this white paper to discover the path to proper service desk consolidation and its many benefits.  (WHITE PAPER) READ ABSTRACT |

Genesys Global Consumer Survey - 2007 by Genesys March 2008 - (Free Research) This survey highlights the importance of the contact center experience and the direct impact it can have on revenue and consumer loyalty, it also reveals some interesting trends in consumer expectations.  (WHITE PAPER) READ ABSTRACT |

EdgePlatform for Application Acceleration and Delivery by Akamai Technologies The Akamai EdgePlatform is a purpose built Application Delivery Network that accelerates delivery of applications and content over the Internet, which can lead to increased usage, adoption and improved productivity.  (SOFTWARE PRODUCT)

Constellation Energy Group by EMC Corporation June 2008 - (Free Research) In its quest to fully leverage the new technologies, Constellation energy realized it needed to integrate them to one another, as well as integrate them with other business processes and applications.  (WHITE PAPER) READ ABSTRACT |

IBM Tivoli Service Request Manager White Paper by IBM January 2010 - (Free Research) This IBM white paper will show you how you can help your organization manage incidents and problems, restore critical services, and minimize service desk calls in this white paper.  (WHITE PAPER) READ ABSTRACT |

Epicor's IT Service Management - Expert IT Help Desk Software by Epicor Software Corporation   (SOFTWARE PRODUCT)

Riverbed Stingray Traffic Manager VA Performance on vSphere 4 by Riverbed Technology, Inc. January 2012 - (Free Research) Cloud infrastructure platforms like VMware vSphere 4.0 can benefit from load balancers that connect users to the most suitable datacenter. This white paper outlines how the Riverbed Stingray Traffic Manager Virtual Appliance (VA) improves traffic performance compared to a Linux install.  (WHITE PAPER) READ ABSTRACT |

FlashSoft™ Software from SanDisk®: Accelerating Virtual Infrastructures by SanDisk Corporation (E-mail this company) January 2013 - (Free Research) In this white paper, you'll discover a new technology introduced by SanDisk, designed for an enterprise software caching engine that supports the higher demand of I/O requests from mission critical applications and virtualized infrastructures by using intelligent software to get the most performance out of SSDs.  (WHITE PAPER) READ ABSTRACT |

Teradyne Corporation Saving millions of dollars through integrated workplace management by IBM September 2012 - (Free Research) This case study explains how in early 2000, Teradyne began to explore a new approach for facilities management that would help them fulfill their need to view space and respond to maintenance requests on demand, as well as better track their assets over their lifecycle.  (WHITE PAPER) READ ABSTRACT |

Major Grocer Upgrades HR Processes by IBM December 2010 - (Free Research) This case study explains how when a major grocer needed to keep pace with hiring needs because of rapid growth and they needed to ensure consistent and timely response to HR events they turned to Lombardi Teamworks® to help them extend their processes out to the local stores and to efficiently manage HR requests.  (CASE STUDY) READ ABSTRACT |

Convert IBM Cloud image parameters into Java using JAXB: JAXB and Plain Old Java Objects morph XML cloud image parameters in usable Java code by IBM July 2011 - (Free Research) Get under the hood:  This technical note describes how to transform XML response into a Java™-usable response by creating Plain Old Java Objects (POJOs) and calling JAXB's unmarshal method. Simplify how to send requests to create new instances based on images that request parameters from Java classes.  (WHITE PAPER) READ ABSTRACT |

IBM Information Archive for Email, Files and eDiscovery by IBM December 2010 - (Free Research) This paper explains how you can take control of your content with an integrated, end-to-end archiving approach for email and files and Increase the business value of your data while driving down the costs and complexity of the infrastructure all while staying compliant with legal and business mandates.  (WHITE PAPER) READ ABSTRACT |

Efficient Management of Legal and Compliance Requests on D2D Storage by Index Engines December 2011 - (Free Research) This white paper features today's best practices regarding efficient data management and provides you with the information you need to optimize your existing storage infrastructure and increase efficiency throughout your data center. Read on to learn more.  (WHITE PAPER) READ ABSTRACT |

Getting Control of Electronic Discovery by FTI Technology December 2008 - (Free Research) This ESG analyst paper discusses the challenges posed by electronic discovery processes, current methods of dealing with these issues, and the potential cost savings that companies could achieve if they choose to invest in technology to help expedite the entire operation.  (ANALYST REPORT) READ ABSTRACT |

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