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Foglight - Application Management to Unify IT and the Business by Dell Software.
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The Emergence Of Service Assurance For Enterprise IT by CA Technologies.

April 04, 2010 - (Free Research)
In surveying more than 150 IT professionals with direct responsibility for network, systems, and/or application delivery, Forrester found that all of these enterprises had fundamental issues around managing the performance of these applications and business services and the underlying transactions. 
(ANALYST REPORT) READ ABSTRACT |

Flash Ahead: Leveraging IBM FlashSystem to Dramatically Improve Application Performance and Data Center Economics by IBM

June 30, 2013 - (Free Research)
This white paper provides deeper insight into all-flash storage systems that are designed to solve to problem of I/O wait time. Find out the benefits of deploying all-flash storage systems and getting started with flash. 
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Anatomy of a Data Breach: Why Breaches Happen…and What to Do About It by Symantec Corporation

August 10, 2009 - (Free Research)
This paper examines the three most common causes of data breaches—well-meaning insiders, targeted attacks from outside the organization, and malicious insiders-- and then illustrates each cause to show that breaches can occur in. 
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Computer Weekly – 16 July 2013: Cloud takes to the stage at the Royal Opera House by ComputerWeekly.com

July 16, 2013 - (Free Research)
In this week's Computer Weekly, we talk to the Royal Opera House about how using public cloud boosted ticket sales and improved performance of its IT infrastructure. We examine why agile development failed in the government's flagship Universal Credit welfare programme. And we analyse the real risks of sweating your IT assets. Read the issue now. 
(EZINE) READ ABSTRACT |

Converting Service Calls into Sales with Real-Time Offer Management by SAP America, Inc.

July 1967 - (Free Research)
Banks, utilities, retailers, and the like are taking advantage of incoming calls and Web visits to make offers to existing customers. In this paper learn how with real-time offer management applications, can help leverage customer information. 
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Providence Health & Services is Reacting to Threats Five Times Faster by Symantec Corporation

December 2010 - (Free Research)
This case study features Providence Health & Services experience with a managed security services provider that offered reliable and efficient security management. 
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Top 5 Ways to Make IVR Work for You and Your Customers by inContact

September 2010 - (Free Research)
This paper will help you find this crucial balance between financial efficiency and customer experience with 5 IVR best practices to help you ensure satisfaction all around. These methods have been developed by call center experts with years of experience in the call center space. Read on to learn about the top 5 ways to make IVR work for you. 
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EdgePlatform for Application Acceleration and Delivery by Akamai Technologies

The Akamai EdgePlatform is a purpose built Application Delivery Network that accelerates delivery of applications and content over the Internet, which can lead to increased usage, adoption and improved productivity. 
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Reliability Analysis of the APC Symmetra MW Power System by APC by Schneider Electric

January 2010 - (Free Research)
MTechnology, Inc. (MTech) performed a quantitative reliability analysis of the APC Symmetra MW UPS. The study used techniques of Probabilistic Risk Assessment (PRA) to calculate the likelihood of over 680,000 potential failure modes. 
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Delivering Superior Customer Value in Communications Firms: Enabling Optimal Offer Creation for Service Providers by SAP America, Inc.

April 2009 - (Free Research)
For communications companies - whether focused on telecommunications services or media content - these are challenging times. Markets are saturated with new offerings, and margins continue to diminish. In response, communications service providers (CSPs) are concentrating on improving offers of voice, content, and data services. 
(WHITE PAPER) READ ABSTRACT |

Proactive PC Support Improves Service and Lowers Total Cost of Ownership by Intel Corporation

January 2009 - (Free Research)
Read this brief paper to learn about a new IT support delivery tool that reduces response time, boosts employee satisfaction and decreases operating costs. Reduce total cost of ownership using Intel's self-service PC Health Check utility. 
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Improve your response: HP Enterprise Cloud Services for SAP CRM Rapid Deployment Solutions by Hewlett-Packard Company

May 2012 - (Free Research)
This resource explains how you can enable rapid deployment of your SAP CRM applications by leveraging a cloud-based platform. Learn how to significantly reduce implementation costs and time, so you can respond swifter to market changes and meet the increasing demands of your customers. 
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Keys to Microsoft Application Acceleration: Advances in Delivery Systems by Citrix

September 2008 - (Free Research)
Read this paper to learn how you can ensure significantly faster access to the Microsoft applications your users depend on. Download this complimentary guide to discover how an integrated advanced delivery solution can help you. 
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Compuware Vantage Analyzer 3.0 by Compuware Corporation

December 2006 - (Free Research)
Vantage Analyzer is a Java and .NET performance monitoring and analysis solution that pinpoints the source of performance problems using visibility and detailed transaction analysis without draining production resources. 
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Case Study: The Push For Simple, Cost-effective PCI Compliance by Dell SecureWorks UK

July 2012 - (Free Research)
To avoid fines and meet an upcoming compliance deadline, call centre services provider, RESPONSE (Building Rewarding Relationships), needed to improve security. Read this paper to learn how the organisation secured an easily installed and managed security solution that could also be deployed in time to meet the looming deadline. 
(WHITE PAPER) READ ABSTRACT |

One-Stop Shop: Best Practices to Streamline your Service Desk by Nimsoft, Inc.

September 2011 - (Free Research)
Your service desk should be the one stop shop for internal and external customers. But, in order for IT to be the orchestrator of knowledge and the service catalog, you need to provide excellent service and quick response times. Watch this webcast and discover the most current recommendations for service delivery and management best practices. 
(WEBCAST) READ ABSTRACT |

Supporting a Multichannel Contact Center by Verint Systems

February 2013 - (Free Research)
Consult this expert e-guide to uncover how you can provide customer support across multiple communication channels. Assisting customers efficiently is imperative to the reputation of your business. This e-guide covers best practices for managing multiple channels, so you can prepare for communication from every angle. 
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Best Practices in Performance Management: Monitor, Measure and Manage the End User Experience by Knoa Software

September 2008 - (Free Research)
This report is the result of a study taken by 87% of IT executives on the best way to manage the service of business critical applications to measure performance at the end-user level. Read this to learn the best practices in performance management. 
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Online Firm Improves Performance, Customer Service with Mission-critical Storage Solution by EMC Corporation

August 2008 - (Free Research)
In this case study AdCenter implemented a new data storage solution based on EMC Symmetrix DMX enterprise storage array technology and Microsoft SQL Server 2005 database software. Discover how this has contributed to better customer response times. 
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Transaction Tracing through Complex Web Applications by Dell Software

December 2010 - (Free Research)
To ensure that application slowdowns and other revenue-impeding application issues are isolated, diagnosed and fixed quickly, sometimes it’s necessary to trace transactions from their source across all of the technology domains that contribute to transaction response time. Read this paper now to learn more. 
(WHITE PAPER) READ ABSTRACT |

Retail Fashion Market RFID Solutions by Motorola, Inc.

January 2007 - (Free Research)
This whitepaper explains how Radio Frequency Identification (RFID) provides real-time inventory visibility so you can react quickly to inventory demand and stocking levels, helping ensure that the right product is available for your customers at the right 
(WHITE PAPER) READ ABSTRACT |

NJ 2-1-1 Success Story by Five9

April 2013 - (Free Research)
Read this brief case study to learn how NJ-2-1-1 implemented a cloud-based virtual contact center that successfully handled over 90,000 calls when 2012's Hurricane Sandy hit. Read on to discover the benefits they are enjoying from this system. 
(CASE STUDY) READ ABSTRACT |

Microseconds Crush Milliseconds: Flash Storage with MicroLatency by IBM

April 2014 - (Free Research)
In this brief video, you will learn that with microsecond response, your organization can handle up to 10x the customers with the same quality of service. See how MicroLatency with this flash storage system can help your organization get real-time access to business insights and improve customer experience. 
(VIDEO) READ ABSTRACT |

Service Excellence Comes Easy with Antenna Software on Blackberry Smartphones by BlackBerry

February 2009 - (Free Research)
Burdened by slow response times of yesterday's communication technologies, Toshiba America Medical Systems deployed Antenna Software's Field Service Solution to dispatch service calls, help CEs check parts inventory and debrief completed work. The solution had the advantage of integrating with their internal Amdocs Clarify CRM system. 
(CASE STUDY) READ ABSTRACT |

Performance and Scale in Cloud Computing by Joyent

May 2010 - (Free Research)
Poor application performance causes companies to lose customers, reduce employee productivity, and reduce bottom line revenue. Read this whitepaper to learn why scalability is the best solution to increasing and maintaining application performance in cloud computing environments. 
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