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Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc..
Discover what benefits advanced meter infrastructure (AMI) brings and why, and learn how the SAP NetWeaver platform and enterprise service-oriented architecture can support more...
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Foglight - Application Management to Unify IT and the Business by Dell Software.
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ITIL: The building blocks of an ITSM strategy by FrontRange Solutions Inc.

January 06, 2012 - (Free Research)
Services are the building blocks of an ITSM strategy, but how does an enterprise begin to pick and choose the "right" services to manage or develop? Inside this e-guide, get the answer to this question and more. Gain expert insight into utilizing ITIL for continuous improvement in asset management, ITSM, and help desk operations. 
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IT Courseware by SkillSoft Corporation

SkillSoft's IT Skills instruction is designed to encourage and prompt frequent learner interaction with the course content. SkillSoft maintains courseware integrity and effectiveness by offering a balance of thorough instruction, challenging practice exercises and quizzes. 
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Leveraging Virtualization for Operational Efficiency by IBM

January 31, 2013 - (Free Research)
This IDC whitepaper explores the evolving role of Linux and its extended ecosystem in support of production applications. Inside,you'll also find case studies of customers who deployed a variety of Linux workloads on Power Systems servers rather than on x86 servers, with a low initial cost of acquisition. 
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Incorporating Wireless into the Business Continuity Plan by AT&T Corp

October 13, 2010 - (Free Research)
Increasingly WAN-centric enterprises make mobile equipment and services more important for business continuity. To determine the role wireless should play in an organization’s business continuity plan, IT should consider a mix of factors including type of business, physical locations and applications. 
(WHITE PAPER)

Borderless Applications and the Changing Face of Application Performance Management by Compuware Corporation

April 12, 2011 - (Free Research)
This paper discusses the shift in application performance management by IT operations and it provides insight into how best to ensure applications spanning across all boundaries of enterprise and the Internet can successfully be monitored and managed to meet the needs of the business. 
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Cut Government Spending Intelligently by SAP America, Inc.

June 29, 2012 - (Free Research)
This paper outlines how public sector organizations can boost performance, reduce fraud and do more with less with the latest budget and cost analysis software. Read on to learn how leading government agencies are capitalizing on the latest SAP public sector solutions to streamline operations and improve accountability and transparency. 
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e-Book: Chapter 4 - ESI Datamap: Managing Litigation Risk by Symantec Corporation

July 2008 - (Free Research)
This whitepaper explains how an ESI data map serves as a unifying document that ties together information about record locations, litigation hold instructions and retention. Businesses that create an ESI data map their risk of e-discovery noncompliance. 
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Fast, Accurate Management Reporting: eight reasons why spreadsheets may be letting you down. by Indicee

April 2010 - (Free Research)
While spreadsheets are useful for one off analysis and modeling, they’re not ideal for repeatedly creating reports from large volumes of data. More users are now replacing their spreadsheet based systems with Indicee. By doing so they are improving the timeliness and reliability of their business information with a cost-effective alternative. 
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How to Fine-Tune your Contact Center by SearchCRM

August 2013 - (Free Research)
With call center software, best business practices can be difficult to navigate. But the payoff is worth investigating. In this handbook, readers find detailed explanations of the latest call center technologies as well as insight on call center management—including schedule and workforce management. 
(EGUIDE) READ ABSTRACT |

Improving Help Desk Efficiency: Asset Management and Help Desk Optimization by TechExcel

August 2008 - (Free Research)
This paper explains how asset discovery, and AssetWise Discovery software, plays a vital role in raising help desk efficiency while maintaining customer satisfaction and resolving problems effectively. 
(WHITE PAPER) READ ABSTRACT |

Social Media Moves into Mainstream IT Service Management by CA Technologies.

August 2011 - (Free Research)
This white paper focuses on the evolving role of social media in service desk management. Read on to learn more about social media trends in ITSM, the new culture for service desk management, the benefits of improved self-service access via social media and how social media applies to Service Desk in terms of collaboration, community, etc. 
(WHITE PAPER) READ ABSTRACT |

Recruit and Build the Right Team for your Service Desk by Citrix Online UK

May 2011 - (Free Research)
An organization is only as successful as the people who run the Service Desk. Check out this white paper and explore key ways you can recognize the right people to help build your Service Desk team. 
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Collaborative IT: A Pragmatic Approach for Bringing the Service Desk and Operations Together by Hewlett-Packard Company

July 2010 - (Free Research)
This reports looks at best practices and technologies that can support an effective integration of the Service Desk and Operations teams. The report focuses on closed loop incident and problem management, as well as end-to-end change and configuration management, with a particular focus on automation. 
(WHITE PAPER) READ ABSTRACT |

The Role of Password Management in Achieving Compliance by PistolStar, Inc.

June 2008 - (Free Research)
This paper will look at the dramatic impact password management solutions have had on organizations. 
(WHITE PAPER) READ ABSTRACT |

EMA/CXP Research Report: The Changing Role of the Service Desk in the Age of Cloud and Agile by IBM

April 2013 - (Free Research)
This whitepaper reveals the results of a study that will show you how and why your IT service desk needs to adapt to the times. 
(WHITE PAPER) READ ABSTRACT |

Standardizing IT Service Management - Best Practices Based on HP Experience in ITSM Consolidation by Hewlett-Packard Company

February 2011 - (Free Research)
This paper explains how HP helps organizations implement effective, cost-efficient service desks and the IT processes that make them work. 
(WHITE PAPER) READ ABSTRACT |

Best Practices for Migrating to a New Service Desk Platform by Nimsoft, Inc.

July 2012 - (Free Research)
This white paper offers guidelines and best practices for IT organizations that are in the midst of, or are planning a migration to a new service desk platform. Within, learn how you can effortlessly migrate your tickets, workflow, knowledge articles, and more. 
(WHITE PAPER) READ ABSTRACT |

Why Your Service Desk is Failing Whitepaper by CA Technologies.

September 2012 - (Free Research)
This guide explores the challenges and failings of legacy service desks and newer service management platforms, and outlines five key requirements of service management success. Also inside, find critical questions to ask potential service management vendors. 
(WHITE PAPER) READ ABSTRACT |

Mobility is moving fast. To stay in control, you have to prepare for change by IBM

December 2011 - (Free Research)
Mobile use is becoming an integral part of the business landscape. Bring your own device (BYOD) policies are expected to grow, and it's clear that mobility is here to stay. Read this white paper to learn more about issues you may not have considered and the significant consequences that could result by overlooking security from every angle. 
(WHITE PAPER) READ ABSTRACT |

Pragmatic ITIL: Bridging the Gulf between Theory and Practice by Nimsoft, Inc.

January 2012 - (Free Research)
While the consensus around the benefits of ITIL is virtually universal, ITIL initiatives run the gamut – both in terms of costs and benefits. Learn how your service management platform can play a huge role in the degree to which you realize the potential benefits of ITIL in your organization. 
(WHITE PAPER) READ ABSTRACT |

5 Keys to a Successful Identity and Access Management Implementation by CA Technologies.

December 2007 - (Free Research)
An effective Identity and Access Management (IAM) solution is quickly becoming a must-have or enterprise organizations. In this paper learn the five keys to successful identity and access management implementation. 
(WHITE PAPER) READ ABSTRACT |

Help Desk vs. Service Desk: Which One is Right for You by Numara Software

March 2009 - (Free Research)
This white paper is intended to help support center managers self-assess their center's primary functions and maturity level in order to choose an incident management system that best fits their needs without wasting money on features that will not be used. 
(WHITE PAPER) READ ABSTRACT |

E-Guide: Best practices and considerations to ensure help desk management success by SysAid Technologies

April 2011 - (Free Research)
This e-guide from SearchDataCenter.com explains why it is essential analyze the performance of your service desk to ensure optimal results. Gain expert insight into how to improve IT help desk services with vendor support. And find out how to help staff be more productive by providing them with extra support. 
(EGUIDE) READ ABSTRACT |

7 Habits of Highly Effective Contact Centers and Help Desks by eGain Communications Corp.

February 2010 - (Free Research)
In this paper, we discuss seven traits of successful contact centers and help desks, backed by stories and tips from our customers - some of the world’s most innovative customer service and support organizations. Read on to learn more about the seven habits that could set your contact center or help desk on the path to success and growth. 
(WHITE PAPER) READ ABSTRACT |

The SMB IT Decision Maker’s Guide: How SaaS Can Benefit the IT Help Desk by BMC Software, Inc.

April 2011 - (Free Research)
Small and midsize businesses that are using software as a service (SaaS) to automate their IT help desk(s) and IT infrastructure are reporting significant savings. Check out this white paper to learn more about the benefits of SaaS. 
(WHITE PAPER) READ ABSTRACT |

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