Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc.. Discover what benefits advanced meter infrastructure (AMI) brings and why, and learn how the SAP NetWeaver platform and enterprise service-oriented architecture can support more... >> Discover more offerings from SAP America, Inc..
		WebFOCUS Operational Enterprise Business Intelligence by Information Builders Inc.. WebFOCUS is a comprehensive and fully integrated enterprise business intelligence platform. It sets the standard for enterprise business intelligence by scaling to support more... >> Discover more offerings from Information Builders Inc..

Smartphone market set to expand as vendors vie for position by ComputerWeekly.com November 24, 2010 - (Free Research) The Smartphone market is characterised by increasing competition on one hand and healthy growth prospects in the medium-term on the  other. Barriers to entry are high for most players, owing to the global nature of the  mobile industry and the consequent financial strength required to enter the market.  (WHITE PAPER) READ ABSTRACT |

Advancing your SAP Netweaver: Maximize the value of SAP Netweaver with Atos Origin by Atos Origin November 04, 2009 - (Free Research) Enterprises that embrace SAP NetWeaver early will gain a tremendous competitive advantage. And by using the proven experience of Atos Origin, nothing is left to chance. Atos Origin will provide transparency regarding the costs and benefits and help turn your vision into results using our proven global SAP expertise and integration experience.  (WHITE PAPER) READ ABSTRACT |

Best Practices to Gain Visibility and Control of Your Demand Network by E2open May 21, 2009 - (Free Research) This Webcast examines new demand network management trends and technologies that will enable multi-enterprise companies to maximize the potential of their demand networks.  (WEBCAST) READ ABSTRACT |

Citizen Machinery Achieves Real Time Asset Management Accuracy with Hitachi IT Operations Director by Hitachi Data Systems May 27, 2011 - (Free Research) In this case study, Citizen Machinery Co. was challenged with improving efficiency in its IT asset management and Hitachi helped to address the issue with Hitachi IT Operations Director, which has contributed to the strengthening of both IT controls and security measures.  (WHITE PAPER) READ ABSTRACT |

Getting Value from Industry Best Practices the High-Tech Supply Chain Challenge by SAP AG September 18, 2008 - (Free Research) Supply chain operations play a vital role in the success of any consumer or high-tech original equipment manufacturer (OEM). This SAP Executive Insight examines how the adoption of industry best practices can add value to your organization.  (WHITE PAPER) READ ABSTRACT |

Computer Weekly – 2 April 2013: The benefits of context-aware security by ComputerWeekly.com April 02, 2013 - (Free Research) In this week's Computer Weekly, we look at context-aware security – a next generation technology that promises to improve corporate information security. As banks implement more short-term fixes to cope with new regulations, we assess the IT implications. And we examine the benefits of executive coaching for CIOs. Read the issue now.  (EZINE) READ ABSTRACT |

CW Special report on Atos by ComputerWeekly.com October 19, 2012 - (Free Research) This 11 page special report, packed with graphs and charts, gives you the facts on Atos, its strategy, products and services and financial performance.  (ESSENTIAL GUIDE) READ ABSTRACT |

Computer Weekly 1 November 2011: Read this week's issue of the UK's leading technology publication, with the latest news, analysis and opinion for IT managers by ComputerWeekly.com October 28, 2011 - (Free Research) In this week's Computer Weekly, we examine the IT challenges facing retailers in a world of multi-channel shopping; our latest Buyer's Guide looks at upgrading from Windows XP to Windows 7 as XP approaches the time Microsoft ceases support; and we kick-off this year's search for the most influential people in UK IT. Download the new issue now.  (EZINE) READ ABSTRACT |

KPMG 2012 Global Technology Innovation Survey by ComputerWeekly.com June 27, 2012 - (Free Research) <p>China and the US are the countries most likely to come up with disruptive technology breakthroughs over the next four years, but Europe is lagging, this report from KPMG reveals.</p>  (IT BRIEFING) READ ABSTRACT |

The Evolving Role of the Business Analyst by IBM June 03, 2008 - (Free Research) With the advent of Service-Oriented Architecture (SOA), the business analyst now has to think about issues such as IT services and how to define business logic as rules for easier and faster change cycles. Thus, a new position called the business rules analyst has emerged. This article will examine the role of this new star in the business world.  (TECHNICAL ARTICLE) READ ABSTRACT |

Messaging in the Cloud: Embedding an Email, Mobile, and Social Infrastructure by ExactTarget October 29, 2010 - (Free Research) MPaaS is a newer niche in cloud computing, but it’s a natural fit for gaining efficiencies of scale and reliability by using the infrastructure of messaging providers like ExactTarget. Read on to learn more about an unmatched one-to-one messaging solution that provides unbeatable deliverability - without the hassle of new capital investments.  (WHITE PAPER) READ ABSTRACT |

Drive Sales Performance: Keys to preparing your reps for today's sale environment by SAVO Group September 2008 - (Free Research) View this Webcast and learn how top organizations are improving productivity, increasing sales and driving higher quality performance from every rep.  (WEBCAST) READ ABSTRACT |

The Intelligent Customer Front Door: Go Beyond the Limitations of Traditional Interactive Voice Response (IVR) to Deliver Superior Customer Service by Genesys June 2008 - (Free Research) This white paper discusses how companies can transform customer service by applying intelligent business rules for optimal efficiency and a competitive advantage.  (WHITE PAPER) READ ABSTRACT |

ESG - What's Needed for Cloud Computing by Riverbed Technology, Inc. January 2013 - (Free Research) This paper seeks to clarify the definition of cloud computing, identify how far along users are in terms of cloud deployment, and examine the role of the network in the cloud computing model.  (WHITE PAPER) READ ABSTRACT |

Success Factors of a Best-Run Marketing Organisation - How Does Your Team Stack Up? by SAP AG December 2007 - (Free Research) How are leading marketing organisations getting the job done? Walk through their best practices, and you'll see what role software solutions - and customers - can play in helping marketing teams demonstrate favorable business outcomes.  (JOURNAL ARTICLE) READ ABSTRACT |

Optimizing the application testing of your Siebel CRM environment by HP and Infosys August 2008 - (Free Research) Infosys and HP invite you to join us for a webcast on September 10th at 3:00 EDT on the topic, Optimizing the application testing of your Siebel CRM environment with the "Siebel Business Process Testing (BPT) Accelerator," developed by Infosys and HP.  (WEBCAST) READ ABSTRACT |

Buy. Smarter. Redefining commerce in the age of the customer by IBM May 2012 - (Free Research) Access this white paper to discover a smart approach to commerce. In this era of the empowered consumer, customer relationship management is a vital to your enterprises success. Discover a smarter commerce strategy that enables you to reduce, or avoid, the potential for unsatisfied customers.  (WHITE PAPER) READ ABSTRACT |

E-Book: Leveraging Web 2.0 and Social Media in CRM Programs by SAP America, Inc. October 2010 - (Free Research) You’ve heard the buzz about Web 2.0 and social CRM, but where to start? In this eBook, find out more about Web 2.0 and social media in the context of CRM. Learn more about using Web 2.0 to build customer loyalty and get expert insight into the role that social CRM may play in the future.  (EBOOK) READ ABSTRACT |

Replicate Sales Success - Clone Your Star Salespeople by Oracle Corporation July 2008 - (Free Research) Companies today need to differentiate themselves by focusing on how they sell, not what they sell, customer relationship management (CRM) can play a pivotal role in achieving that differentiation.  (WHITE PAPER) READ ABSTRACT |

Empowering QA and Equipment Testers by Fanfare November 2006 - (Free Research) To improve test coverage without adding more resources, QA groups need a new kind of automation tool. This white paper describes a breakthrough approach to high-tech equipment testing that empowers equipment testers to increase coverage and spend more time on creative testing.  (WHITE PAPER) READ ABSTRACT |

How Technology is Changing the Role of Sales Professionals by DocuSign, Inc. September 2012 - (Free Research) Access this e-guide to gain expert insight into the changing role of the sales professional and find out the role technology has played in its evolution. Read on to learn how to establish an effective management strategy for the modern sales world, and discover what the experts predict the future hold for sales.  (EGUIDE) READ ABSTRACT |

Integrating customer data for improved CRM by Infor May 2013 - (Free Research) This expert e-guide provides an in-depth look at how to leverage social media, customer data and analytics to achieve a unified vision of your customer and better anticipate their needs.  (EGUIDE) READ ABSTRACT |

Readying your Portals for Social Business by IBM August 2011 - (Free Research) Social networking, high-speed mobility and smarter devices are changing the way we do business. Read this paper now to learn how you can create value for your business through building robust social and real-time collaboration capabilities into portals.  (WHITE PAPER) READ ABSTRACT |

Customer Experience Exchange E-Zine Issue 2 by SearchCRM January 2012 - (Free Research) This second issue of Customer Experience Exchange highlights the contact center. Often an overlooked facet of customer relationship management (CRM), the contact center is usually the first way a customer reaches out to a company and thus should always be considered in CRM strategies.  (EZINE)

The Business Value of CX: Keeping Your Customers by Oracle Corporation UK Ltd December 2012 - (Free Research) Providing personalized, seamless, and consistent service and support during customer interactions can be a major competitive differentiator. But how can you make your customer experience strategies sustainable? Watch this video to uncover quick tips for delivering exceptional customer experiences.  (VIDEO)

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