WebFOCUS Operational Enterprise Business Intelligence by Information Builders Inc.. WebFOCUS is a comprehensive and fully integrated enterprise business intelligence platform. It sets the standard for enterprise business intelligence by scaling to support more... >> Discover more offerings from Information Builders Inc..
		Cisco Secure Wireless Office Solution for SMBs by Cisco Systems, Inc.. The Cisco Secure Wireless Office Solution consolidates all network requirements into a complete, reliable wired and wireless infrastructure. more... >> Discover more offerings from Cisco Systems, Inc..
		Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc.. Discover what benefits advanced meter infrastructure (AMI) brings and why, and learn how the SAP NetWeaver platform and enterprise service-oriented architecture can support more... >> Discover more offerings from SAP America, Inc..

Calculating the ROI of a SOA Project by Wipro Technologies June 2008 - (Free Research) ROI is gaining momentum as many sponsors are finding hard to justify SOA initiatives without ROI and ROI often comes as a bottleneck or a barricade in justifying SOA initiative.  (WHITE PAPER) READ ABSTRACT |

A contact center manager's guide to integrating self-service by inContact May 2011 - (Free Research) Do you feel pressured to provide great service while keeping costs down in your contact center? Self-service technology enables customers to resolve their own service questions without depleting agent resources. But deploying self-service technology raises many questions. Learn best practices and tap into expert advice with this eBook.  (EBOOK) READ ABSTRACT |

Business Case Development Best Practices for Data Center and IT Projects: Speed Up Your Project Approval and Start with Confidence by HP & Intel® June 2009 - (Free Research) How do companies create winning business cases to justify key data center and IT initiatives and speed-up the budget approval process? Read this paper for tips and best practices for how to succeed in the budget approval process and business case development.  (WHITE PAPER) READ ABSTRACT |

Editorial Tip: Measuring the ROI of Social CRM: No easy task by Infor February 2011 - (Free Research) As more organizations invest in social channels, the question of value becomes increasingly important. In social media, ROI alone may not tell the value of the effort, and benefits to the business from the customer service approach could be gauged by a variety of factors. Uncover how to measure the real value of an investment in social CRM.  (EGUIDE) READ ABSTRACT |

Business and Financial Benefits of Virtualization by VMware, Inc. June 2011 - (Free Research) When IT executives engage with VMware they often ask themselves many questions, including “How do my metrics compare to my peers with respect to virtualizing my IT environment?”. This exclusive white paper highlights top anecdotes and qualitative research on virtualization's business and financial benefits. Learn more here.  (WHITE PAPER) READ ABSTRACT |

Capturing Value from Patient-Centered Care by IBM November 2011 - (Free Research) This white paper examines the leading practices employed by healthcare systems worldwide and proposes a patient-centered care approach for IT investment that combines a series of capabilities to improve quality care, reduce operating costs and optimize revenue.  (WHITE PAPER)

Your Questions Answered: A Practical Guide to VOIP for Small to Medium Business by Avaya Inc. June 2008 - (Free Research) This white paper provides the critical questions to ask before implementing a VoIP system.  (WHITE PAPER) READ ABSTRACT |

Cloud Computing Review E-Zine - Vol. 1: Analyzing Cloud Computing News and Trends by SearchCloudComputing.com June 2011 - (Free Research) Cloud computing is a hot topic in the IT industry, and many IT professionals are still unsure of the benefits this platform can bring to their infrastructure. Check out this exclusive expert e-zine covering the hottest topics on cloud computing including choosing cloud computing services, calculating the cost advantages of a private cloud and more.  (EZINE)

The Total Economic Impact of CA Identity Manager by CA Technologies. February 2010 - (Free Research) In January 2010, CA commissioned Forrester Consulting to examine the total economic impact and potential return on investment (ROI) enterprises may realize by deploying CA Identity Manager (CA IM). Read this paper to learn what they found.  (WHITE PAPER) READ ABSTRACT |

Storage Resource Management Software: Recent Trends and Business Benefits by APTARE December 2012 - (Free Research) This expert E-Guide from SearchStorage.com highlights the latest SRM advances and gives examples of where and when you'd utilize them. Read on for the scoop on agentless SRMs, find pro tips for integrating SRM with your virtual environment, and find a 3-question SRM Q&A with a Gartner research director for storage technologies and strategies.  (EGUIDE) READ ABSTRACT |

How To Get Started With Business Intelligence in Manufacturing by SearchManufacturingERP February 2011 - (Free Research) Facing increasing pressures from globalization and a sagging economy, manufacturers are between a rock and a hard spot. And many of them see Business Intelligence as an escape route. But does BI hold the answers for every manufacturer? How does BI differ from manufacturing intelligence? This eBook will answer these questions and more.  (EBOOK) READ ABSTRACT |

8 Traits of IT-Friendly Contact Center and Web Customer Service Software by eGain Communications Corp. May 2010 - (Free Research) In this white paper, we discuss eight IT-friendly software traits that minimize risk, maximize ROI, and encourage innovation. Although the focus of this paper is on contact center and web customer service software, the discussion is broad enough to be a valuable guide for any technology investment.  (WHITE PAPER) READ ABSTRACT |

Dimensional Research: IT Process Automation in Real Life: HP Customers Share Experiences by Hewlett-Packard Company December 2012 - (Free Research) This report uses interviews from 14 customers using HP Operations Management software to examine the question of how far automation takes an organization in real implementations. Read on to discover the various benefits these users reported, including an in-depth look at the three most common experiences.  (WHITE PAPER) READ ABSTRACT |

E-Guide: Expert tips for evaluating an upgrade to SQL Server 2008 R2 by Dell, Inc. and Intel® September 2010 - (Free Research) Before upgrading to SQL Server 2008 R2, there are a few things you need to know to determine if an upgrade is the right decision for your company. This expert e-guide from SearchSQLServer.com details how to evaluate the ROI of a SQL Server 2008 R2 upgrade.  (EGUIDE) READ ABSTRACT |

Evaluating and Contracting for Cloud Financials Best Practice Considerations by Intacct Corporation March 2010 - (Free Research) Choosing a cloud computing solution can seem like a daunting task. Where do you start? What questions do you ask? What do you specifically need to look out for? This paper answers these questions and more. Continue reading to learn the best practices for choosing a cloud computing solution.  (WHITE PAPER) READ ABSTRACT |

SAP Outsourcing for Mid-Market Companies: A Comparison of Three Leading Providers by itelligence, Inc. March 2011 - (Free Research) Running a business on SAP requires that the application be available 7x24, data be secure, and that the application can grow with an organization. The decision to select an outsourcer goes far beyond finding a data center. Read this paper and learn what questions to ask in order to select an outstanding SAP outsourcing provider.  (WHITE PAPER) READ ABSTRACT |

E-Book: Managed SAP Hosting: How to evaluate the providers and ensure a solid SLA by itelligence, Inc. April 2010 - (Free Research) In this e-book, experts share their advice on the things that can make or break a project. Readers will discover what the current market for managed hosting is like, what to include in an SLA, and the key considerations when selecting a hosted provider. Read this e-book to find out why SAP Hosting makes sense for your organization.  (EBOOK) READ ABSTRACT |

Presentation Transcript: Scaling Your Desktop Virtualization Pilot for Success by Dell, Inc. and Intel® April 2012 - (Free Research) Discover what it takes to scale your pilot into a live environment and how to avoid the most common mistakes, including incorrect ROI calculation, failure to gain user adoption and more with IT expert Brian Madden. Plus, review 6 corporate use cases and an exclusive Q&A session with questions posed by your peers.  (PRESENTATION TRANSCRIPT) READ ABSTRACT |

Presentation Transcript: Tape Backups by Spectra Logic Corporation April 2009 - (Free Research) Despite the growth of remote backup over the network, tape is still a key element in disaster recovery (DR) plans. In this podcast, Pierre Dorion, data center practice director at Long View Systems Inc., answers common tape backup questions as they relate to DR.  (PRESENTATION TRANSCRIPT) READ ABSTRACT |

Podcast: Avoid the most common mobile development strategy mistakes by Microsoft April 2013 - (Free Research) Listen to this podcast to hear Gartner analyst Anne Thomas Manes answer FAQs regarding enterprise mobility. Learn how to plan and execute a strategy for app development, how to ensure security of your mobile data, how to avoid the most common mistakes of mobility, and much more.  (PODCAST) READ ABSTRACT |

Critical Capabilities for Mobile Application Development Platforms with Gartner and SAP by SAP America, Inc. April 2012 - (Free Research) Platforms for mobile application development are gaining popularity, but implementation is often complex, and there are several different types of vendors that provide them. Check out this Gartner report that rates the capabilities of B2E and B2C application development scenarios of vendors that provide development platforms for mobile apps.  (WHITE PAPER) READ ABSTRACT |

Reducing management and improving storage utilization for Xendesktop and Xenapp VDI by Sanbolic Inc. (E-mail this company) April 2012 - (Free Research) Desktop virtualization guru Brian Madden offers his insight on many desktop virtualization myths in this e-guide. In addition, he explores the best storage options for VDI.  (EGUIDE) READ ABSTRACT |

Accelerate Value Creation: The Virtuous Cycle of Using Technology to Maximize Business Value by SAP America, Inc. October 2008 - (Free Research) Understanding how IT can drive value and competitive advantage for your company is important for executives in all industries. This SAP Executive Insight paper explores the relationship between IT investment and performance and productivity gains.  (WHITE PAPER) READ ABSTRACT |

IT Manager Toolkit by AtTask January 2012 - (Free Research) Learn what other IT managers are doing to better understand and organize their work. This free toolkit includes whitepapers, webcasts, and videos that help answer the important questions: What's really going on? Are we on time? When will it be done?  (RESOURCE CENTER) READ ABSTRACT |

Presentation Transcript: How to Ensure a Healthy Virtual Infrastructure by Novell, Inc. January 2010 - (Free Research) Read this transcript to learn the importance of effective virtual server management in your data center. Learn how virtualization health checks and consolidation planning can enable your organization to proactively predict when to improve capacity and resource utilization while minimizing contention.  (PRESENTATION TRANSCRIPT) READ ABSTRACT |

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