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Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc..
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Turning Smarter Collaboration into a Strategic Asset Using IBM Client for Smart Work by IBM

October 30, 2009 - (Free Research)
CIOs are being counted on to deliver IT innovation to respond to accelerating and evolving business challenges. Check out this white paper to learn about IBM Client for Smart Work software, an open, security-rich, and cost effective Microsoft® desktop solution.  
(WHITE PAPER) READ ABSTRACT |

The Server Virtualization Imperative: How You Can Deliver Nine-Month ROI for Your Customers Right Now by Dell, Inc. and Intel®

November 17, 2009 - (Free Research)
A new multi-core server from Dell and powered by Intel can do the work of nine older single-core servers, while using less energy and facility space. Moreover, it can deliver return on investment (ROI) in as little as nine months. Read this paper to learn more! 
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Making WFM Work: Best Practices and ROI Model by Calabrio, Inc.

January 24, 2012 - (Free Research)
There has been tremendous innovation in contact center workforce management (WFM) over the past three years, with new vendors and offerings entering the scene. Find out how the new generation of WFM solutions are easier to use, improve agent satisfaction, enhance customer experience and cut costs. 
(WHITE PAPER) READ ABSTRACT |

Making WFM Work: Best Practices and ROI Model by Calabrio, Inc.

June 22, 2011 - (Free Research)
There has been tremendous innovation in contact center WFM over the past three years, with new vendors and offerings entering the scene. Find out how the new generation of WFM solutions are easier to use, improve agent satisfaction, enhance customer experience and cut costs. 
(WHITE PAPER) READ ABSTRACT |

Balancing Risk and Innovation with Sourcing Alternatives: Helping IT managers and CIOs raise the ROI of IT by IBM

December 01, 2010 - (Free Research)
This paper explains how clients can balance risk and innovation through the use of services from IBM. 
(WHITE PAPER) READ ABSTRACT |

Establish a Strategic Advantage in Managing Change by IBM

August 17, 2010 - (Free Research)
Join Sue Green, Market Manager for IBM Rational Systems at this webcast as she shows you a structured approach to seizing opportunity and managing change amid the fast pace world and complexity of smarter product development. 
(WEBCAST)

8 Traits of IT-Friendly Contact Center and Web Customer Service Software by eGain Communications Corp.

May 06, 2010 - (Free Research)
In this white paper, we discuss eight IT-friendly software traits that minimize risk, maximize ROI, and encourage innovation. Although the focus of this paper is on contact center and web customer service software, the discussion is broad enough to be a valuable guide for any technology investment. 
(WHITE PAPER) READ ABSTRACT |

The Intelligent Customer Front Door: Go Beyond the Limitations of Traditional Interactive Voice Response (IVR) to Deliver Superior Customer Service by Genesys

June 2008 - (Free Research)
This white paper discusses how companies can transform customer service by applying intelligent business rules for optimal efficiency and a competitive advantage. 
(WHITE PAPER) READ ABSTRACT |

World Class Customer Service in the Cloud by Oracle Corporation

August 2013 - (Free Research)
In today's hyper-competitive market, the key differentiator is the ability to deliver multichannel customer service consistently. And due to tight budgets, many of the world's most successful organizations choose to deliver customer service in the cloud. Read on to discover the benefits of this approach. 
(WHITE PAPER) READ ABSTRACT |

Increasing the ROI of Mobility by Sybase, an SAP company

May 2009 - (Free Research)
Read this paper to learn that virtually every organization with a mobile workforce can benefit from Afaria. This powerful and proven technology that is capable of handling large data transfers to and from mobile devices is already delivering notable business benefits to many organizations. 
(WHITE PAPER) READ ABSTRACT |

Accenture Technology Vision 2014 by ComputerWeekly.com

January 2014 - (Free Research)
The Accenture Technology Vision 2014 identifies six technology trends that are enabling enterprises to push the boundaries of innovation. 
(ESSENTIAL GUIDE) READ ABSTRACT |

RIM/Lotus Collaboration and Mobility: More than Business Value by BlackBerry

February 2010 - (Free Research)
This IT Briefing discusses how advanced collaboration applications from IBM Lotus and BlackBerry smartphones from RIM offer state-of-the-art technology and business advantages to corporate users. 
(IT BRIEFING) READ ABSTRACT |

Cloud Enabled Business Model Innovation by IBM

October 2011 - (Free Research)
IBM's Saul Berman from IBM talks about the Cloud's game changing attributes and see how they are revolutionizing industry eco-systems and enabling organizations to embrace new business models. 
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The Business Value of Managed Services by IBM

June 2013 - (Free Research)
This whitepaper demonstrates the value of managed services by showing the benefits that eight companies gained from adopting them. 
(WHITE PAPER) READ ABSTRACT |

How to Translate Good Service into Market-Share Advantage by GoToAssist

May 2008 - (Free Research)
This research brief addresses 1 of the 6 key strategic issues: How to Translate Good Service into Market-Share Advantage. 
(WHITE PAPER) READ ABSTRACT |

Presentation Transcript: Leveraging Virtualization to Constrain Costs by 3PAR

May 2009 - (Free Research)
Download this presentation transcript to learn how virtualization has been a major key to the success of everyone's favorite discount travel site as Priceline.com has continued to grow its competitive edge in the face of lean economic times. 
(PRESENTATION TRANSCRIPT) READ ABSTRACT |

Funding for BI: It’s All About ROI, ROI, ROI by IBM

December 2009 - (Free Research)
Read this paper for a summary of the 2nd webcast in a series sponsored by IBM that is designed to empower IT and Business Unit managers to develop a strong business case for the return on investment (ROI) of their business intelligence initiatives. 
(WHITE PAPER) READ ABSTRACT |

Optimizing Desktop Virtualization with Dell Equallogic Hybrid Arrays by Dell, Inc.

April 2011 - (Free Research)
In recent years, we have witnessed great technology leaps from all of the leading VDI software vendors. In this part of our series, we take a close look at a recent performance benchmark to evaluate in detail how Dell’s innovations reduce complexity, improve performance and lower the cost of VDI. 
(WHITE PAPER) READ ABSTRACT |

Presentation Transcript: Save Money with Cloud Computing and Google Apps by Google Apps

January 2011 - (Free Research)
Read this transcript, as Google Apps Expert, Rhonda Stites, walks through a simple financial model that evaluates the savings in adopting Google Apps. You will hear about real customers and their experiences. 
(PRESENTATION TRANSCRIPT) READ ABSTRACT |

Presentation Transcript: Save Money with Cloud Computing and Google Apps by Google Apps

June 2010 - (Free Research)
Read this transcript, as Google Apps Expert, Rhonda Stites, walks through a simple financial model that evaluates the savings in adopting Google Apps. You will hear about real customers and their experiences. 
(PRESENTATION TRANSCRIPT) READ ABSTRACT |

Dell Integrated IT Solution to Drive New Levels of Efficiency and Productivity by Dell and Microsoft

November 2013 - (Free Research)
This white paper details a solution that will turn remote sites and branches from an IT burden to and IT opportunity for innovation. 
(WHITE PAPER) READ ABSTRACT |

How CIOs drive innovation and create value across the enterprise by ComputerWeekly.com

April 2014 - (Free Research)
Today's CIO is uniquely positioned to lead innovation and drive transformation across the modern enterprise, says Hunter Miller, in this extract from his book, Leading The Epic Revolution. 
(BOOK) READ ABSTRACT |

The Cloud: Benefits Beyond ROI by NaviSite, Inc.

May 2012 - (Free Research)
This essential resource explores the benefits of cloud computing that extend beyond simple ROI calculations. Find out how your organization can leverage the soft benefits of the cloud to enhance overall productivity and accelerate time to market. 
(WHITE PAPER) READ ABSTRACT |

Own your process, own your information, own your business with SOA by IBM

December 2010 - (Free Research)
This white paper details why building in business process management, information management and SOA governance across the enterprise is critical to SOA success. It also presents real-world examples of IBM customers that have done so and are now reaping the benefits of SOA, including service reuse, business agility and business transformation. 
(WHITE PAPER) READ ABSTRACT |

Enhancing and Maintaining IT ROI: The Case for Ongoing Support by SAP UK & Ireland

May 2006 - (Free Research)
Learn best practices for achieving a measurable ROI from your IT investments while sustaining business process improvements, increasing senior-management buy in and improving end-user satisfaction. 
(WHITE PAPER) READ ABSTRACT |

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