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Top Ten Reasons to Transition Your IT Lab Environments to the Cloud by Skytap, Inc.

October 14, 2010 - (Free Research)
Adopting cloud services is a smart move for almost any IT organization and the high cost, dynamic nature of lab environments makes them prime candidates to transition first. 
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Protecting CPNI - Top Four Tips for a Successful Security Program Deployment by RSA, The Security Division of EMC

December 2008 - (Free Research)
With the RSA CPNI Solution, telecommunications service providers can rest assured that they will not suffer financial or brand repercussions as a result of unauthorized disclosure of CPNI. 
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Oracle Data Mining 11g Release 2 Mining Star Schemas: A Telco Churn Case Study by Oracle Corporation

June 2012 - (Free Research)
This paper, based on the CACS and intended for users of the Oracle Data Miner, highlights the telco churn case study using Oracle Data Miner and explains the case study workflow methodology. Read this now and learn about preparing a database scheme and importing a pre-made Oracle Data Miner workflow. 
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Best practices for integrating your contact centre with salesforce.com by ComputerWeekly.com

March 2013 - (Free Research)
Analyst group, Nucleus Research explores how companies can use technologies such as Genesys Connect to deliver more value from their service cloud investment 
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Mobility Enables True Unified Communications by NEC Corporation

August 2009 - (Free Research)
Read this white paper to learn how deploying unified communications (UC) in conjunction with a mobility solution can increase employee productivity and improve customer service by enabling workers and groups to more easily collaborate from disparate locations. 
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August 2008 - (Free Research)
AnchorPoint TEM solutions provide a business process foundation for companies to systematically prioritize, address and assess their telecom spend - and apply the technologies and services that will yield the highest ROI. 
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ESG Lab Validation Report: Oracle's Sun ZFS Storage Appliance by Oracle Corporation UK Ltd

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This white paper provides insight into Oracles innovative storage appliance to combat ever-growing requirements related to storage environment efficiency. Find out how the appliance allows organizations to increase performance and reduce IT costs. 
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Cybercrime's new techniques demand a new weapon. Read this white paper to learn how this real-time network integrates threat disciplines and introduces new detection and response models that will provide effective protection as the malware wars escalate. 
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Genesys Global Consumer Survey - 2007 by Genesys

March 2008 - (Free Research)
This survey highlights the importance of the contact center experience and the direct impact it can have on revenue and consumer loyalty, it also reveals some interesting trends in consumer expectations. 
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Energizing your return on data investment - SOA as architecture for integration and infrastructure (Presentation Transcript) by MuleSoft

November 2012 - (Free Research)
Read this transcript of internationally recognized service-oriented architecture (SOA) expert and thought leader, best-selling author of Enterprise Application Integration, and CTO and founder of the cloud consulting firm Blue Mountain Labs, David Linthicum's presentation on SOA as the single most valuable architectural basis for the cloud. 
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This resource chronicles the achieved business continuity, cost savings, and outstanding citizen services of one Illinois municipality. Discover how this organization was about to cut costs of over $84,000 and achieve ROI in less than 24 months. 
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The Business Case for Enterprise Disaster Recovery Planning: Calculating the Cost of Downtime by Iron Mountain

September 2008 - (Free Research)
Given the enormous long-term costs and implications of a systems interruption, companies need to carefully define and implement plans to mitigate losses. This paper arms you with how to build a strong business case for a recovery plan. 
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Smarter communications through analytics by IBM

November 2011 - (Free Research)
As research suggests, investments in data integration and analytics that maximize the value of each customer are worthwhile and create potential for financial gain. To quantify the value of those investments, an illustrative $8 billion communications provider was modeled. Results from this effort are presented throughout this paper. 
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Read how IBM and NC State created a “cloud computing” model for provisioning technology that offered a quantum improvement in access, efficiency and convenience over traditional computer labs. 
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New Security Solutions Using Intel vPro Technology by Intel Corporation

April 2009 - (Free Research)
Intel IT security specialists have identified significant new enterprise security use cases that we can implement using Intel vPro technology. We focused on three high-priority, high-value categories and successfully performed lab tests to validate each use case. 
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The Five Must-Have Capabilities for Unbeatable Customer Care by Pitney Bowes Business Insight

January 2010 - (Free Research)
Today, firms in the communications industry must relook at how they deliver customer service in order to streamline operations, retain customers and drive business revenue. Read this paper to learn about five, practical, cost-effective opportunities that allow firms to meet market demand and achieve an impressive Return on Investment. 
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Leverage Cloud-Based Contact Center Technologies to Deliver Great Customer Experiences by Genesys

March 2013 - (Free Research)
In this white paper, explore the results of a survey from Forrester Research, Inc. to see how companies are dealing with contact center challenges and new technologies. 
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Session Initiated Protocol (SIP): A Five-Function Control Protocol by F5 Networks

August 2007 - (Free Research)
The intent of this paper is to offer the reader a basic understanding of the Session Initiated Protocol. SIP is the conduit that will bring together the enterprise and telecommunications to provide IP-based communications. 
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Billing System Perspective: Convergence in Telecommunication by Comarch Telecommunications

June 2008 - (Free Research)
To achieve all modern telecommunication requirements it was necessary to change service delivery architectures as well as billing systems architectures. This paper examines the a billing solution that delivers on all of today's service providers needs. 
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Seamless Physical and Virtual Server Management by Hewlett-Packard Company

November 2006 - (Free Research)
Server virtualization has the ability to benefit nearly all data centers, but these benefits can not be realized if the virtual servers are implemented and managed improperly. This paper provides guidance on optimal virtualization strategies. 
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Selecting the right EHR for the Life of your Practice and Your Patients by HP & Intel®

September 2011 - (Free Research)
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WAN Governance Executive Primer by IPANEMA TECHNOLOGIES

February 2010 - (Free Research)
Read this paper to learn the complexity of managing WAN traffic is increasing, organizations need more capabilities for optimizing application performance than just WAN acceleration. 
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Best Practices for Resolving Business-Critical Application Problems by BMC Software, Extending Value with Identify Software

April 2008 - (Free Research)
This white paper details the challenges of application problem resolution, highlighting the best practices necessary to automate and accelerate the process as a means to optimize development. 
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Benefits of Cloud-Based Communications by Interactive Intelligence, Inc.

April 2012 - (Free Research)
This presentation transcript explores the options of moving your contact center applications and Unified Communications strategies to the cloud. Uncover the benefits and opportunities of cloud-based solutions and potential pain points, and get help deciding if the cloud is a good option for your organization. 
(PRESENTATION TRANSCRIPT) READ ABSTRACT |

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