Cisco ASA 5500 Series by Cisco Systems, Inc.. The Cisco® ASA 5500 Series Business Edition is an enterprise-strength comprehensive security solution that combines market-leading firewall and optional content security capabilities, more... >> Discover more offerings from Cisco Systems, Inc..
		WebFOCUS Operational Enterprise Business Intelligence by Information Builders Inc.. WebFOCUS is a comprehensive and fully integrated enterprise business intelligence platform. It sets the standard for enterprise business intelligence by scaling to support more... >> Discover more offerings from Information Builders Inc..

Best practices for integrating your contact centre with salesforce.com by ComputerWeekly.com March 11, 2013 - (Free Research) Analyst group, Nucleus Research explores how companies can use technologies such as Genesys Connect to deliver more value from their service cloud investment  (ANALYST REPORT) READ ABSTRACT |

Top Ten Reasons to Transition Your IT Lab Environments to the Cloud by Skytap, Inc. October 14, 2010 - (Free Research) Adopting cloud services is a smart move for almost any IT organization and the high cost, dynamic nature of lab environments makes them prime candidates to transition first.  (WHITE PAPER) READ ABSTRACT |

Protecting CPNI - Top Four Tips for a Successful Security Program Deployment by RSA, The Security Division of EMC December 2008 - (Free Research) With the RSA CPNI Solution, telecommunications service providers can rest assured that they will not suffer financial or brand repercussions as a result of unauthorized disclosure of CPNI.  (WHITE PAPER) READ ABSTRACT |

Oracle Data Mining 11g Release 2 Mining Star Schemas: A Telco Churn Case Study by Oracle Corporation June 2012 - (Free Research) This paper, based on the CACS and intended for users of the Oracle Data Miner, highlights the telco churn case study using Oracle Data Miner and explains the case study workflow methodology. Read this now and learn about preparing a database scheme and importing a pre-made Oracle Data Miner workflow.  (WHITE PAPER) READ ABSTRACT |

Genesys Global Consumer Survey - 2007 by Genesys March 2008 - (Free Research) This survey highlights the importance of the contact center experience and the direct impact it can have on revenue and consumer loyalty, it also reveals some interesting trends in consumer expectations.  (WHITE PAPER) READ ABSTRACT |

Achieve Eco-sustainable Innovation While Driving Profitable Growth by Alcatel-Lucent September 2008 - (Free Research) Alcatel-Lucent's innovation engine explores new ideas and opportunities to address environmental concerns while solving business problems.  (WHITE PAPER) READ ABSTRACT |

Mobility Enables True Unified Communications by NEC Corporation August 2009 - (Free Research) Read this white paper to learn how deploying unified communications (UC) in conjunction with a mobility solution can increase employee productivity and improve customer service by enabling workers and groups to more easily collaborate from disparate locations.  (WHITE PAPER) READ ABSTRACT |

Energizing your return on data investment - SOA as architecture for integration and infrastructure (Presentation Transcript) by MuleSoft November 2012 - (Free Research) Read this transcript of internationally recognized service-oriented architecture (SOA) expert and thought leader, best-selling author of Enterprise Application Integration, and CTO and founder of the cloud consulting firm Blue Mountain Labs, David Linthicum's presentation on SOA as the single most valuable architectural basis for the cloud.  (PRESENTATION TRANSCRIPT) READ ABSTRACT |

New Opportunities for Business Intelligence: Seven Ways to Deliver a Superior Customer Experience Now by Information Builders April 2013 - (Free Research) Customer service has a profound impact on profitability. And even more, you have to think about your reputation in this age of social media. Read this informative white paper analyzing seven exciting technology innovations that can empower businesses to optimize customer service in today's multi-channel world.  (WHITE PAPER) READ ABSTRACT |

TEM for IP Readiness by AnchorPoint August 2008 - (Free Research) AnchorPoint TEM solutions provide a business process foundation for companies to systematically prioritize, address and assess their telecom spend - and apply the technologies and services that will yield the highest ROI.  (WHITE PAPER) READ ABSTRACT |

Zero Day to Real-Time: How to combat real-time cybercrime with community threat intelligence by McAfee, Inc. December 2008 - (Free Research) Cybercrime's new techniques demand a new weapon. Read this white paper to learn how this real-time network integrates threat disciplines and introduces new detection and response models that will provide effective protection as the malware wars escalate.  (WHITE PAPER) READ ABSTRACT |

An Illinois municipality achieves business continuity, cost savings, and outstanding citizen services with Avaya IP Office by Avaya September 2011 - (Free Research) This resource chronicles the achieved business continuity, cost savings, and outstanding citizen services of one Illinois municipality. Discover how this organization was about to cut costs of over $84,000 and achieve ROI in less than 24 months.  (WHITE PAPER) READ ABSTRACT |

NC State makes a breakthrough in improving access to academic computing resources. by IBM May 2011 - (Free Research) Read how IBM and NC State created a “cloud computing” model for provisioning technology that offered a quantum improvement in access, efficiency and convenience over traditional computer labs.  (WHITE PAPER) READ ABSTRACT |

New Security Solutions Using Intel vPro Technology by Intel Corporation April 2009 - (Free Research) Intel IT security specialists have identified significant new enterprise security use cases that we can implement using Intel vPro technology. We focused on three high-priority, high-value categories and successfully performed lab tests to validate each use case.  (WHITE PAPER)

The Business Case for Enterprise Disaster Recovery Planning: Calculating the Cost of Downtime by Iron Mountain September 2008 - (Free Research) Given the enormous long-term costs and implications of a systems interruption, companies need to carefully define and implement plans to mitigate losses. This paper arms you with how to build a strong business case for a recovery plan.  (WHITE PAPER) READ ABSTRACT |

Lab Management Automation by Hewlett-Packard Company August 2012 - (Free Research) Watch this webcast to learn how lab management automation can provide the efficiency needed to overcome the latency created by scheduling, provisioning, and deploying test labs.  (WEBCAST) READ ABSTRACT |

The Intelligent Customer Front Door: Go Beyond the Limitations of Traditional Interactive Voice Response (IVR) to Deliver Superior Customer Service by Genesys June 2008 - (Free Research) This white paper discusses how companies can transform customer service by applying intelligent business rules for optimal efficiency and a competitive advantage.  (WHITE PAPER) READ ABSTRACT |

Smarter communications through analytics by IBM November 2011 - (Free Research) As research suggests, investments in data integration and analytics that maximize the value of each customer are worthwhile and create potential for financial gain. To quantify the value of those investments, an illustrative $8 billion communications provider was modeled. Results from this effort are presented throughout this paper.  (WHITE PAPER)

The Five Must-Have Capabilities for Unbeatable Customer Care by Pitney Bowes Business Insight January 2010 - (Free Research) Today, firms in the communications industry must relook at how they deliver customer service in order to streamline operations, retain customers and drive business revenue. Read this paper to learn about five, practical, cost-effective opportunities that allow firms to meet market demand and achieve an impressive Return on Investment.  (WHITE PAPER) READ ABSTRACT |

ESG Lab Review: Veeam Backup & Replication - Built for Virtualization by Veeam Software March 2013 - (Free Research) This lab review introduces a backup and replication solution designed for virtual environments.  (WHITE PAPER) READ ABSTRACT |

BlackBerry Developer Labs by BlackBerry May 2010 - (Free Research) Learn more about developing for the BlackBerry platforms with these hands-on exercises: BlackBerry® Browser labs, Rapid Application Development labs, and BlackBerry® Java® Development Environment labs.  (RESOURCE CENTER)

Test lab automation on the cloud by IBM December 2011 - (Free Research) As many frustrated teams can attest to, manually setting up test labs requires an inordinate amount of resources and drags down development efficiency with its time-consuming complexity. Read this white paper to learn how test lab automation in the cloud can provide a cost- and resource-effective alternative to accelerate application testing.  (WHITE PAPER) READ ABSTRACT |

IBM InfoSphere MDM Solutions for Telecommunications by IBM November 2011 - (Free Research) This video depicts vital capabilities that master data management (MDM) can enable, enhance or simplify, such as: Improving up-sell and cross-sell opportunities including targeted bundles, compiling past product histories, generating household views and assessing lifetime customer value.  (VIDEO) READ ABSTRACT |

Selecting the right EHR for the Life of your Practice and Your Patients by HP & Intel® September 2011 - (Free Research) If we are at or approaching a technological tipping point in the history of healthcare, then it has never been more important for physician practices to select the right electronic health record (EHR) – and there are tangible reasons to believe so. This white paper discusses criteria for selecting the right EHR solution.  (WHITE PAPER) READ ABSTRACT |

Seamless Physical and Virtual Server Management by Hewlett-Packard Company November 2006 - (Free Research) Server virtualization has the ability to benefit nearly all data centers, but these benefits can not be realized if the virtual servers are implemented and managed improperly. This paper provides guidance on optimal virtualization strategies.  (WHITE PAPER) READ ABSTRACT |

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