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WebFOCUS Operational Enterprise Business Intelligence by Information Builders Inc..
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Turning Customer Interactions into Money: Using Predictive Analytics to Achieve Stellar ROI by SPSS Inc. Worldwide Headquarters

December 31, 2008 - (Free Research)
This whitepaper makes the case for using predictive analytics as a catalyst for a company's growth. It includes best practices from several global companies including: Cablecom, Royal & Sun Alliance, and T. Rowe Price. Ultimately, it is about maximizing the level of understanding that can be achieved with customer data. 
(WHITE PAPER) READ ABSTRACT |

Sage MAS ROI Study: Manufacturing Companies Measure Impact of Deployment by Sage MAS

April 2008 - (Free Research)
This white paper explores experiences of Sage MAS 90, 200, and 500 manufacturing customers. 
(WHITE PAPER) READ ABSTRACT |

ROI, Budgets Prevent Companies' Embrace of Social Media Analytics by IBM

March 2013 - (Free Research)
Many companies are still avoiding implementing social media analytics, despite the renowned benefits it can provide a business. This expert e-guide describes some of the main reasons that companies are hesitant to start a social media analytics endeavor. 
(EGUIDE) READ ABSTRACT |

Formalizing Operational Governance: Ensuring the Well-managed Enterprise by Vitria Technology, Inc.

December 2008 - (Free Research)
Operational Governance poses a significant challenge for businesses today, one that has considerable direct and indirect costs. With the advent of Vitria's Operational Governance Solution, a new class of governance is available. 
(WHITE PAPER) READ ABSTRACT |

How to Translate Good Service into Market-Share Advantage by GoToAssist

May 2008 - (Free Research)
This research brief addresses 1 of the 6 key strategic issues: How to Translate Good Service into Market-Share Advantage. 
(WHITE PAPER) READ ABSTRACT |

Connect and Empower Mobile Salespeople by Oracle Corporation

June 2009 - (Free Research)
Read this white paper to learn how a lightweight mobile CRM application - more task - than system-focused - can actually provide useful information and encourage salespeople to utilize it. 
(WHITE PAPER) READ ABSTRACT |

Cost Justification of an Automated Data Collection System by Epicor Software Corporation

July 1967 - (Free Research)
Learn how automated data collection can help you increase ROI, achieve better information, reduce shipping errors, increase customer satisfaction and improve ef-ficiency of manufacturing operations. 
(WHITE PAPER) READ ABSTRACT |

Capturing Value from Patient-Centered Care by IBM

November 2011 - (Free Research)
This white paper examines the leading practices employed by healthcare systems worldwide and proposes a patient-centered care approach for IT investment that combines a series of capabilities to improve quality care, reduce operating costs and optimize revenue. 
(WHITE PAPER)

IBM Lotus Sametime Software Integration with Microsoft Applications: Connecting, Conversing and Collaborating More Conveniently by IBM

March 2009 - (Free Research)
Check out this paper to learn about the many benefits of IBM Lotus Sametime software integration and how it can enhance the collaboration and unified communications capabilities of all your Microsoft Office applications. 
(WHITE PAPER) READ ABSTRACT |

How to write a RFP for Master Data Management: 10 Common Mistakes to Avoid by Siperian, Inc.

September 2007 - (Free Research)
Critical master data management (MDM) functionality can be easily overlooked when request for proposals (RFPs) are narrowly focused on a single business data type. Ensure success by avoiding 10 costly mistakes when writing your RFP. 
(WHITE PAPER) READ ABSTRACT |

Procurement Technology for Today's Manufacturers by SearchManufacturingERP

April 2014 - (Free Research)
E-sourcing and e-procurement technology have created new opportunities to save money, improve supplier performance -- even make better products. 
(EBOOK) READ ABSTRACT |

Customer Relationship Management by Infor

November 2006 - (Free Research)
Infor CRM solutions are accessible anywhere, anytime on a variety of devices with Web-based technology and access through a password-protected portal. 
(ARTICLE)

Customer Satisfaction with Email Archiving Systems by Sunbelt Software

January 2010 - (Free Research)
Email archiving is rapidly becoming a critical best practice for organizations of all sizes and across all industries. This white paper compares Sunbelt Exchange Archiver (SEA) with a cross-section of other email archiving offerings, to help decision makers in the evaluation process. 
(WHITE PAPER) READ ABSTRACT |

Duet Enterprise for Microsoft SharePoint and SAP Demo by Microsoft

December 2011 - (Free Research)
This demo shows how Duet Enterprise enables you to access information from SAP applications through Microsoft SharePoint. The example follows how a customer request for a proposal for quote is accomplished by combining data from SAP ERP with relevant documents from SharePoint. 
(WEBCAST) READ ABSTRACT |

Selecting a Commision and Incentive Compensation System by ACTEK, Inc.

August 2008 - (Free Research)
There are a number of companies offering software products to manage commission, sales incentive, and bonus programs. This whitepaper provides a framework for selecting the right one for your organization. 
(WHITE PAPER) READ ABSTRACT |

Application Performance Brief: Microsoft Office SharePoint Server by BlueCoat

April 2011 - (Free Research)
Blue Coat Systems provides an end-to-end acceleration solution to regain performance, minimize bandwidth usage, and significantly reduce the time to complete all SharePoint Server 2007 and 2010 operations. 
(WHITE PAPER) READ ABSTRACT |

Next-Generation Mobility Platforms, an IDC white paper by Sybase, an SAP company

April 2009 - (Free Research)
In this paper, IDC analyzes the role of next-generation mobile enterprise platforms as organizations seek a more strategic deployment of mobile solutions, and analyzes why mobility is important to enterprise customers. This paper will also identify vital criteria for choosing a next-generation platform. 
(WHITE PAPER) READ ABSTRACT |

Computer Weekly – 20 December 2011: Read this week’s issue, featuring: retail IT issues for Christmas; the cost of software failure; the founder of agile development by ComputerWeekly.com

December 2011 - (Free Research)
In this week's issue of Computer Weekly, we look at the key technologies that retailers are turning to for IT-enabling customers' Christmas shopping. We examine research revealing the huge cost of application software that fails to meet requirements; and we talk to one of the pioneers of agile software development. Download the new issue now. 
(EZINE) READ ABSTRACT |

Web 2.0 in Action! How SAP Is Leveraging Web 2.0 in CRM to Improve Customer Experience by SAP America, Inc.

June 2008 - (Free Research)
This paper discusses how SAP leverages Web 2.0 in CRM to improve customer experience. It examines SAP’s approach to Web 2.0, and how SAP has incorporated the Web 2.0 technological principles within SAP CRM. 
(WHITE PAPER) READ ABSTRACT |

Faster Sales, More Wins: Devoteam Streamlines Sales Cycle with Jive-Powered Deal Management by Jive Software

June 2013 - (Free Research)
In this case study, discover how Devoteam, a France-based IT consulting firm, implemented a new social sales platform that allowed them to accelerate proposal creation and support deals from prospect to close. Read now to learn how increased collaboration enabled a more streamlined, standardized workflow. 
(CASE STUDY) READ ABSTRACT |

Achieving ROI from Enterprise Communications: A Revolutionary Approach by Thunderhead

July 2011 - (Free Research)
This white paper provides an overview of how Thunderhead customers have achieved truly revolutionary ROI by streamlining their communications processes through the implementation of the Thunderhead Enterprise Communications platform. 
(WHITE PAPER) READ ABSTRACT |

Best Practices for Developing SaaS ERP RFPs and SLAs by Sage Software

February 2012 - (Free Research)
Developing a Software as a Service (SaaS) enterprise resource planning (ERP) request for proposal (RFP) is different from on-premise, requiring more attention to the vendor’s financial viability. In this expert guide, readers will get advice on the right questions to ask when purchasing SaaS ERP. 
(EGUIDE) READ ABSTRACT |

Computer Weekly – 26 February 2013: European Commission targets data security by ComputerWeekly.com

February 2013 - (Free Research)
In this week's Computer Weekly, we look at the new IT security proposals from the European Commission and ask whether the benefits will be worth it. We reveal the challenges of managing big data, with help from some industry analysts, and hear from the Open University CIO on IT tools that support learning. Read the issue now. 
(EZINE) READ ABSTRACT |

How to tackle identity management and federated identity by ComputerWeekly.com

November 2010 - (Free Research)
The majority of user authentication schemes today still use userid and password. The burden to users of managing large numbers of userids and passwords has led to proposals for Federated Identity systems, where a single set of credentials can be used to authenticate with several organisations, which have agreed to work together as a federation. 
(WHITE PAPER) READ ABSTRACT |

Editorial Tip: Measuring the ROI of Social CRM: No easy task by Infor

February 2011 - (Free Research)
As more organizations invest in social channels, the question of value becomes increasingly important. In social media, ROI alone may not tell the value of the effort, and benefits to the business from the customer service approach could be gauged by a variety of factors. Uncover how to measure the real value of an investment in social CRM. 
(EGUIDE) READ ABSTRACT |

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