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Enterprise VoIP Security: Potential Threats and Best Practices by Global Knowledge Network, Inc. March 2006 - (Free Research) As VoIP usage becomes widespread, enterprise users will become subject to many of the same security risks that have affected data networks. This report highlights some of the potential security problems associated with VoIP and address what measures can be taken to secure enterprise VoIP deployments.  (WHITE PAPER) READ ABSTRACT |

Understanding Voice over IP Converged Trunking Alternatives by Verizon and Adtran January 2008 - (Free Research) The benefits, risks and design alternatives are explored within this paper to help you select the solution and service provider that best meet your needs.  (WHITE PAPER) READ ABSTRACT |

The CISOs Guide to Measuring IT Security by Lumension January 2012 - (Free Research) In this comprehensive white paper, learn the key steps to enhancing your security visibility so that you have a voice at the executive table and not just a seat.  (WHITE PAPER) READ ABSTRACT |

Technical Guide on Collaboration Threat Vectors by Websense, Inc. October 2011 - (Free Research) Techtarget's Security Media Group presents a comprehensive guide to securing collaboration technologies. Our experts help you address the security concerns of collaboration and social networking technologies and offer best practices for locking down voice communications via VoIP or Skype.  (EBOOK)

VOIP Infrastructure for the Evolving Enterprise: How to Control Costs, Mitigate Risk, and Ensure Service Levels in an Ever-Changing Network Environment by NET Quintum November 2008 - (Free Research) There are significant differences in VoIP hardware functionality that affect the cost, risk and consumption of staff resources. This white paper outlines what to consider when selecting a VoIP gateway/switching solutio  (WHITE PAPER) READ ABSTRACT |

Keeping Pace with the Consumer: What you Need to Deliver a Next-Generation Customer Experience by Aspect August 2010 - (Free Research) This paper outlines key capabilities and top-line technical requirements to consider as you engage with IT to determine the best path forward to meet your customers’ demands. Continue reading to learn tips and techniques to keep pace with the consumer and deliver a next-generations customer experience.  (WHITE PAPER) READ ABSTRACT |

Exploiting IT Networks to Create Sticky Services by Alcatel-Lucent January 2008 - (Free Research) This paper has examined the kinds of sticky services deployable today over advanced IP networks.  (WHITE PAPER) READ ABSTRACT |

Optimized Metro Aggregation Network for Triple Play Services by ECI Telecom July 2008 - (Free Research) Learn how the convergence of voice, video and data ("Triple Play") together with relaxed regulatory control have forced service providers to shift towards a combined offering of voice, video, and data service improving their position in the market  (WHITE PAPER) READ ABSTRACT |

Enterprise Cloud Services − Unified Communications Alcatel-Lucent At-A-Glance: Exceptional Reliability, Scalability, and Security by Hewlett-Packard Company July 2012 - (Free Research) Discover how you can dissolve the barriers of time and distance by leveraging a unified communications solution that helps you evolve toward converged IT and telecom infrastructures that are efficient, flexible, and can easily adapt to the needs of fast-changing markets.  (WHITE PAPER) READ ABSTRACT |

Enhancing customer experience: first, do no harm by Avaya June 2011 - (Free Research) By reading this short white paper you will gain the knowledge you need to implement a successful customer service system. You will learn best practices for enhancing your customers experience and why cross pollinating your organization can be very helpful.  (WHITE PAPER) READ ABSTRACT |

Best Practices in Instant Messaging Management by Quest Software, now a part of Dell October 2008 - (Free Research) Instant messaging is a powerful tool, but is your organization protected from malware/viruses, reduced productivity and accidental transfer of sensitive documents? Read this paper to learn how to mitigate these risks.  (WHITE PAPER) READ ABSTRACT |

Developing an Effective Corporate Mobile Policy by BlackBerry June 2008 - (Free Research) By now, most organizations are clear on the advantages and benefits of wireless data solutions in the enterprise. However, It is no longer enough to rely on ad hoc policies regarding wireless computing.  (WHITE PAPER) READ ABSTRACT |

Innovation in Governance, Risk and Compliance by CA Technologies. June 2008 - (Free Research) The nature of enterprise risk associated with IT is becoming more varied and complex each year. This paper discusses how companies can respond how companies can respond to growing regulation and increasingly complex business service architectures.  (WHITE PAPER) READ ABSTRACT |

What is the Mobile Enterprise of the Future? by Hewlett-Packard Company November 2012 - (Free Research) Uncover details of the mobile enterprise of the future and get key hints and tips that will help you get to this anytime, anywhere, any device environment.  (WEBCAST) READ ABSTRACT |

Keeping Pace with the Consumer by Aspect March 2013 - (Free Research) Customers are demanding high levels of service from a variety of new channels - channels that bring both risk and opportunity for CRM. This helpful whitepaper outlines the key capabilities of a next-generation contact center and explores the various tools you should consider for supporting a collaborative CRM initiative.  (WHITE PAPER) READ ABSTRACT |

Cisco PIX 506E Security Appliance by Cisco Systems, Inc. The Cisco® PIX® 506E Security Appliance delivers enterprise-class security for remote office, branch office, and small-to-medium business (SMB) networks, in a highperformance, easy-to-deploy purpose-built appliance.  (HARDWARE PRODUCT)

Enterprise CIO Decisions Volume 8: Managing the Mobile Workforce by SearchCIO.com June 2011 - (Free Research) There are plenty of business opportunities with mobile device and mobile workforce management, but also risks—unless IT leaders plan ahead now. Inside this e-zine, gain expert insight on mobile device management issues directly from your peers.  (EZINE)

Aungate Real Time Monitoring by ZANTAZ December 2007 - (Free Research) Aungate's Policy Management module sets a new benchmark in enterprise communication and regulatory monitoring.  (WHITE PAPER) READ ABSTRACT |

Mass Personalization: How relevance engines are revolutionizing mass communications by xMatters, Inc. September 2010 - (Free Research) Mass personalization eliminates the need to send the same message en masse at the same time. By reducing communication “noise,” mass personalization enables recipients to focus on what’s relevant to them at the moment that it matters. Read this paper to find out more.  (WHITE PAPER) READ ABSTRACT |

Voice Architectures and Deployment Models by Global Knowledge December 2008 - (Free Research) Telephony design requires a solid understanding of the drivers for Voice over IP, corporate policies for infrastructure design, and telephone components.  (WHITE PAPER) READ ABSTRACT |

Prepare for the Future of Integrated Communications by AT&T Corp December 2011 - (Free Research) Many communications infrastructures use multiple platforms for voice and date, which have a complete lack of cohesion. Unfortunately, these legacy infrastructures cannot deal with the demands communications initiatives today put on them.  (WHITE PAPER)

Voice over IP Networks: Ensuring Quality through Proactive Link Management by Elfiq Networks April 2008 - (Free Research) Voice over IP (VoIP) networks offer clear advantages over traditional telephony technologies (PSTN) making it a choice that many organizations are making and migrating their systems to.  (WHITE PAPER) READ ABSTRACT |

How to Make Magic with VoIP: Weighing the Options by Cisco Systems, Inc. January 2011 - (Free Research) VoIP with UC can transform a business across four dimensions: lower costs, higher productivity, better customer service, and higher revenues. It can make a small business appear big, and help it outperform larger competitors. There are several ways to implement VoIP. Read this paper to determine which way is best for your business.  (WHITE PAPER) READ ABSTRACT |

Entrust IdentityGuard for Enterprise by Entrust, Inc. January 2007 - (Free Research) As an established global leader in layered security strategies, Entrust offers a cost-effective versatile authentication platform that can help organizations protect the identities of employees and partners accessing sensitive enterprise data.  (WHITE PAPER) READ ABSTRACT |

IBM Lotus Sametime Demo: Unified Communications and Collaboration Solution by IBM March 2009 - (Free Research) IBM Lotus Sametime software provides an easy-to-use unified communications and collaboration solution with the policy controls and security features your business requires. Check out this demo to see how IBM Lotus Sametime can be used in everyday business situations to quickly and efficiently communicate and drive business success.  (DEMO) READ ABSTRACT |

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