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Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc..
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8 Traits of IT-Friendly Contact Center and Web Customer Service Software by eGain Communications Corp.

May 06, 2010 - (Free Research)
In this white paper, we discuss eight IT-friendly software traits that minimize risk, maximize ROI, and encourage innovation. Although the focus of this paper is on contact center and web customer service software, the discussion is broad enough to be a valuable guide for any technology investment. 
(WHITE PAPER) READ ABSTRACT |

How Cloud-Based Contact Centers Improve Customer Experience by Genesys

March 31, 2013 - (Free Research)
In a recent survey, 60% of respondents said executives want to differentiate their organization based on customer experience management (CEM). In this technology adoption profile, explore current CEM trends -- including goals, strategies, and challenges -- as well as how to improve customer experience with the right contact center technologies 
(WHITE PAPER) READ ABSTRACT |

Preserve Customer Experience Consistency and Loyalty in a Multi-Sourced Contact Center by Genesys

June 05, 2014 - (Free Research)
Many organizations are taking a multi-sourcing approach to contact center services, but it doesn't come without its risks -- what should you look out for? Find out in this white paper, and learn how you can avoid the perils of lackluster service and disappointing cost savings with a common hosted contact center platform. 
(WHITE PAPER) READ ABSTRACT |

Server Optimization, Hardware and Virtualization by Dell, Inc. and Microsoft

January 09, 2012 - (Free Research)
In this expert e-guide, find out how to optimize SQL Server with the right choices for hardware, storage devices, and virtualization. Inside, find articles on: what not to do when purchasing hardware; if solid-state storage devices are worth the cost; hardware and risk considerations for an inevitable virtualization initiative. 
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Tips for a Smooth SQL Server Migration by Dell, Inc. and Intel®

March 05, 2013 - (Free Research)
View this expert e-guide to alleviate your fear of a SQL server migration. It outlines three easy ways to migrate to the latest release of SQL server and demonstrates the pros and cons of using SQL stored procedures. Consult this resource to determine if you should migrate from one method to another. 
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ER/Studio 7.5 by Embarcadero Technologies, Inc.

March 2008 - (Free Research)
Embarcadero® ER/Studio®, an industry-leading data modeling tool, helps companies discover, document, and re-use data assets while providing intuitive reverse engineering, logical modeling, and physical modeling. 
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Keeping Pace with the Consumer: What you Need to Deliver a Next-Generation Customer Experience by Aspect

August 2010 - (Free Research)
This paper outlines key capabilities and top-line technical requirements to consider as you engage with IT to determine the best path forward to meet your customers’ demands. Continue reading to learn tips and techniques to keep pace with the consumer and deliver a next-generations customer experience. 
(WHITE PAPER) READ ABSTRACT |

Computer Weekly – 24 April 2012: Are CIOs earning credibility in the boardoom? by ComputerWeekly.com

April 2012 - (Free Research)
This week’s Computer Weekly examines research that suggests CEOs want to invest in IT more than ever, but still see CIOs as technical experts and not business people. We review SQL Server 2012 and ask if Microsoft's database software is catching its competitors as well as concluding our Buyer's Guide to data security. 
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THE SQL SERVER SECURITY THREAT — IT’S CLOSER THAN YOU THINK by Idera

January 2012 - (Free Research)
This white paper discusses the information security and compliance issues associated with Microsoft SQL Server database systems. Whether you’re a CSO, IT manager, internal auditor or database administrator, you'll learn about the database security threat, how compliance fits into the overall scheme and what you should do to minimize your risks. 
(WHITE PAPER) READ ABSTRACT |

STOP LOOKING! THE FCR SILVER BULLET IS ALREADY HERE by Enkata Technologies

April 2012 - (Free Research)
This paper discusses first contact resolution and the offerings for measuring success with FCR. 
(WHITE PAPER) READ ABSTRACT |

Contact Center Security: Moving to the True Cloud by LiveOps

December 2010 - (Free Research)
Today, Cloud is one of the most talked about trends in the IT industry. It’s a paradigm many believe will have a widespread business impact. However, while the term “Cloud”is relatively new, one of the core components, distributed computing, is well-established. 
(WHITE PAPER) READ ABSTRACT |

Protecting SQL Server in Physical and Virtual Environments by Marathon Technologies

October 2008 - (Free Research)
This paper discusses the different causes of both planned and unplanned downtime along with some important considerations for evaluating solutions to address them. 
(WHITE PAPER) READ ABSTRACT |

Contact Center Security in the Cloud: Questions to Ask & Answers to Expect by LiveOps

October 2011 - (Free Research)
Read this white paper to learn what should be addressed when moving your contact center to the cloud including important security risks. 
(WHITE PAPER) READ ABSTRACT |

Delivering a Superior Customer Experience by Avaya

April 2012 - (Free Research)
Research shows that 90% of customer service decision-makers believe delivering quality service is paramount to success. But with tight budgets, businesses today need cost-effective ways of achieving higher service levels. Read on to learn how collaboration in your contact center can keep costs low while increasing service levels. 
(WHITE PAPER) READ ABSTRACT |

What is Oracle Compatibility? by EnterpriseDB Corporation

November 2009 - (Free Research)
Watch this 10 minute video and discover what Oracle compatibility means for your business from a technical, and skills point of view. This video also offers multiple low risk strategies for using Postgres Plus Advanced Server to lower your Oracle costs and utilize the advantages of the most advanced open source database available. 
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Staying ahead of the Curve: Oracle Database 11g Vs. Microsoft SQL Server 2005 by Oracle Corporation

June 2008 - (Free Research)
The document shows that Microsoft has been slow to adapt to changing, real-world information needs and that SQL Server 2005 lacks some critical capabilities that are needed to both adapt to, and prepare for changes related to security. 
(WHITE PAPER) READ ABSTRACT |

Cruise the Self-Service BI Highway by SearchSQLServer.com

April 2014 - (Free Research)
New developments indicate Microsoft SQL Server BI trending toward a focus on self-service software, end user capabilities and better, data-driven decisions. 
(EBOOK) READ ABSTRACT |

Hands-on Oracle Application Express security by ComputerWeekly.com

November 2013 - (Free Research)
This book extract demonstrates how Oracle Application Express (APEX) can be vulnerable to SQL injection, using sample code. 
(BOOK) READ ABSTRACT |

Web Application Security - How to Minimise Prevalent Risk of Attacks by Qualys

March 2009 - (Free Research)
Read this white paper to understand how to minimise vulnerabilities in web applications. A guide to web application security outlines typical web application vulnerabilities and provides a comparison of web application vulnerability detection options. 
(WHITE PAPER) READ ABSTRACT |

Debunking the Myths: Cloud HA and DR by SIOS Technology Corp

April 2014 - (Free Research)
Take a look at this resource to uncover 5 DR and HA in cloud deployment myths, so you can reduce the risk of downtime and data loss, and save big bucks. 
(WHITE PAPER) READ ABSTRACT |

Maintaining Optimal Data Warehouse Performance by HP

May 2013 - (Free Research)
This brief resource offers insight into the HP AppSystem for Microsoft SQL Server 2012 Parallel Data Warehouse. Inside, learn how this tool, jointly engineered with Microsoft for data warehouse and business intelligence (BI) requirements will help you make key business decisions more quickly. 
(WHITE PAPER) READ ABSTRACT |

Best Practices for BlackBerry Administrators by BlackBerry

August 2008 - (Free Research)
This whitepaper discusses best practices for managing your BlackBerry Enterprise Server running on Lotus Domino. Take a tour of the administrative features and tools that can make your job easier. This session is a must for any BlackBerry administrator. 
(WHITE PAPER) READ ABSTRACT |

CORE IMPACT Pro V10 by Core Security Technologies

December 2009 - (Free Research)
Please join Core Security for a live demonstration of CORE IMPACT Pro, the most comprehensive product for performing security assurance testing on an organization’s network systems, endpoint systems, end users and web applications. 
(PRODUCT DEMO) READ ABSTRACT |

Top Ten Database Security Threats: How to Mitigate the Most Significant Database Vulnerabilities by Imperva

February 2009 - (Free Research)
This document addresses the most critical of database infrastructure threats by providing a top ten list as identified by Imperva's Application Defense Center. Background information, risk mitigation strategies, and an overview of Imperva's SecureSphere Database Security Gateway protections are provided for each threat. 
(WHITE PAPER) READ ABSTRACT |

E-Guide: Best Practices for Virtualizing Mission-Critical Applications by VMware and Intel

December 2010 - (Free Research)
In this expert e-guide from SearchServerVirtualization.com learn how virtualizing applications like SQL Server and Exchange can reduce data center space and power usage, improve disaster recovery and increase deployment flexibility. Plus get best practices and considerations for each specific application. 
(EGUIDE) READ ABSTRACT |

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