Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc.. Discover what benefits advanced meter infrastructure (AMI) brings and why, and learn how the SAP NetWeaver platform and enterprise service-oriented architecture can support more... >> Discover more offerings from SAP America, Inc..

The age of compliance: Preparing for a riskier and more regulated world by SAP America, Inc. August 31, 2010 - (Free Research) Events such as the financial crisis and the Gulf oil spill have provided fresh impetus for efforts to gain better oversight and coordination across risk and compliance functions. Read this white paper to learn how the integrated management of risk and compliance has developed among corporates in multiple countries and industries.  (WHITE PAPER) READ ABSTRACT |

IBM Information Archive for Email, Files and eDiscovery by IBM May 25, 2011 - (Free Research) Read this paper to learn how IBM Information Archive helps you store, retrieve, manage, share and protect regulated and non-regulated data with a design that is both highly secure and extremely cost efficient.  (WHITE PAPER) READ ABSTRACT |

IBM Information Archive: The Next Generation Information Retention Solutions by IBM March 24, 2011 - (Free Research) Read this paper to learn how IBM Information Archive helps you store, retrieve, manage, share and protect regulated and non-regulated data with a design that is both highly secure and extremely cost efficient.  (WHITE PAPER) READ ABSTRACT |

The Age of Compliance: Preparing for a Riskier and More Regulated World by SAP America, Inc. February 10, 2011 - (Free Research) Most organizations find managing risk and compliance a challenge – but the rewards for doing so well can be considerable. By putting the right processes, systems and controls in place, you can gain visibility into decisions taken all across the enterprise – and protect both corporate performance and reputation.  (WHITE PAPER) READ ABSTRACT |

Enterprise Engineer 3.5 by McLaren Software McLaren's Enterprise Engineer application suite assures the integrity of your asset documentation, providing a single point of control to manage the lifecycle of asset related content; including drawings, correspondence, procedures and specifications...  (SOFTWARE PRODUCT)

Top Ten Database Security Threats: How to Mitigate the Most Significant Database Vulnerabilities by Imperva August 03, 2009 - (Free Research) This paper describes the most critical database security threats, offers risk mitigation strategies, and provides information about Imperva SecureSphere Database Security Solutions.  (WHITE PAPER) READ ABSTRACT |

Top Ten Database Security Threats: How to Mitigate the Most Significant Database Vulnerabilities by Imperva February 10, 2009 - (Free Research) This document addresses the most critical of database infrastructure threats by providing a top ten list as identified by Imperva's Application Defense Center. Background information, risk mitigation strategies, and an overview of Imperva's SecureSphere Database Security Gateway protections are provided for each threat.  (WHITE PAPER) READ ABSTRACT |

Getting the Right "Blend" in your Contact Center by Five9 January 28, 2013 - (Free Research) Contact centers that offer both inbound and outbound capabilities have the ability to maximize revenue and optimize productivity. Read this white paper to learn more about a solution to help your business gain the most revenue. Find out some of the advantages provided by cloud-based call centers by reading this resource now.  (WHITE PAPER) READ ABSTRACT |

8 Traits of IT-Friendly Contact Center and Web Customer Service Software by eGain Communications Corp. May 06, 2010 - (Free Research) In this white paper, we discuss eight IT-friendly software traits that minimize risk, maximize ROI, and encourage innovation. Although the focus of this paper is on contact center and web customer service software, the discussion is broad enough to be a valuable guide for any technology investment.  (WHITE PAPER) READ ABSTRACT |

Data Masking Best Practices for Copying Sensitive Data Into Non-Production Environments by Oracle Corporation December 05, 2011 - (Free Research) Download this paper to learn data masking best practices and enable your organization to safely use production data for development, testing, and sharing with out-source or off-shore partners, without risking a sensitive data breach.  (WHITE PAPER) READ ABSTRACT |

Comparing health care data security compliance to other industries by Hewlett-Packard Company April 09, 2012 - (Free Research) <p>This e-guide discusses the challenges health care companies run into meeting state and federal data security compliance regulations and how health care organizations compare to other industries such as financial services.</p>  (EGUIDE) READ ABSTRACT |

Optimising the collection Process by Aspect December 19, 2012 - (Free Research) This white paper discusses optimization of the collections process, including risk management, list management, metrics, and more.  (WHITE PAPER) READ ABSTRACT |

10 Things You Should Look for in an In-house eDiscovery Solution by StoredIQ March 02, 2009 - (Free Research) If you work for a mid- to large-size company, you probably are familiar with the problems of eDiscovery. This white paper has 10 tips for choosing an eDiscovery solution that can get up and running quickly, solve the problems you need it to, and pay for itself within months.  (WHITE PAPER) READ ABSTRACT |

IT Decision Checklist: Virtual Desktop Infrastructure Security by Trend Micro November 02, 2010 - (Free Research) Traditional approaches to endpoint security have been challenged to keep up with malware and data loss. VDI presents enterprises with dynamic opportunities to improve security. Read this white paper to learn what those are and receive guidance on evaluating VDI security products.  (EGUIDE) READ ABSTRACT |

Winning the Customer Service Battle... In the Cloud by Siemens Enterprise Communications April 04, 2013 - (Free Research) Poor customer service is a costly business practice. The time to differentiate your customer service strategy is now – and the cloud can help. View now to learn about cloud contact centers and how they can benefit your business.  (WHITE PAPER) READ ABSTRACT |

Smarter Service: The Contact Center of the Future by Oracle Corporation September 19, 2012 - (Free Research) Today's consumers expect better service, better products, and better communication with retailers. Without a single view of the customer across all channels, retailers risk alienating customers and driving them to other brands. Many retailers are deploying software-as-a-service (SaaS) contact center systems to address these problems.  (EBOOK) READ ABSTRACT |

Effective Data Leak Prevention Programs: Start by Protecting Data at the Source — Your Databases by Oracle Corporation December 05, 2011 - (Free Research) In this white paper, learn how enterprises must adopt security best practices that bring together both data leak prevention and database security in order to protect data from both internal and external threats while ensuring that the data is available to those who require it.  (WHITE PAPER) READ ABSTRACT |

Keeping Pace with the Consumer: What you Need to Deliver a Next-Generation Customer Experience by Aspect August 10, 2010 - (Free Research) This paper outlines key capabilities and top-line technical requirements to consider as you engage with IT to determine the best path forward to meet your customers’ demands. Continue reading to learn tips and techniques to keep pace with the consumer and deliver a next-generations customer experience.  (WHITE PAPER) READ ABSTRACT |

What Are Your Obligations to Retain Email and Other Electronic Content? by Proofpoint, Inc. October 29, 2010 - (Free Research) This paper discusses what drives organizations in both heavily-regulated and less regulated industries to retain email and other electronic content. It explores the content retention challenges faced by those organizations in the midst of stringent litigation and regulatory compliance demands.  (WHITE PAPER) READ ABSTRACT |

What Are Your Obligations to Retain Email and Other Electronic Content? by EMC Backup and Recovery Solutions March 23, 2011 - (Free Research) This white paper discusses what drives organizations in heavily regulated and less regulated industries to retain email and other electronic content. It explores the content retention challenges faced by those organizations in the midst of stringent litigation and regulatory compliance demands. Also provided with this paper is an overview of EMC.  (WHITE PAPER) READ ABSTRACT |

STOP LOOKING! THE FCR SILVER BULLET IS ALREADY HERE by Enkata Technologies April 26, 2012 - (Free Research) This paper discusses first contact resolution and the offerings for measuring success with FCR.  (WHITE PAPER) READ ABSTRACT |

Contact Center Security: Moving to the True Cloud by LiveOps December 09, 2010 - (Free Research) Today, Cloud is one of the most talked about trends in the IT industry. It’s a paradigm many believe will have a widespread business impact. However, while the term “Cloud”is relatively new, one of the core components, distributed computing, is well-established.  (WHITE PAPER) READ ABSTRACT |

HP Network Automation 9.00 Evaluation by Hewlett-Packard Company July 16, 2010 - (Free Research) HP Network Automation software tracks, regulates, and automates configuration and software changes across globally distributed, multi-vendor networks.  (TRIAL SOFTWARE) READ ABSTRACT |

Delivering a Superior Customer Experience by Avaya April 30, 2012 - (Free Research) Research shows that 90% of customer service decision-makers believe delivering quality service is paramount to success. But with tight budgets, businesses today need cost-effective ways of achieving higher service levels. Read on to learn how collaboration in your contact center can keep costs low while increasing service levels.  (WHITE PAPER) READ ABSTRACT |

Making Office 365 More Secure and Compliant by Proofpoint, Inc. December 19, 2011 - (Free Research) Microsoft has done a good job at developing a robust and scalable platform in Office 365, but there are some organizations that will need compliance and security capabilities not natively available. View this paper to explore what Office 365 will and will not do and where supplemental offerings from third party vendors will prove to be beneficial.  (WHITE PAPER) READ ABSTRACT |

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