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Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc..
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IBM Information Archive for Email, Files and eDiscovery by IBM

May 25, 2011 - (Free Research)
Read this paper to learn how IBM Information Archive helps you store, retrieve, manage, share and protect regulated and non-regulated data with a design that is both highly secure and extremely cost efficient. 
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IBM Information Archive: The Next Generation Information Retention Solutions by IBM

March 24, 2011 - (Free Research)
Read this paper to learn how IBM Information Archive helps you store, retrieve, manage, share and protect regulated and non-regulated data with a design that is both highly secure and extremely cost efficient. 
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The Age of Compliance: Preparing for a Riskier and More Regulated World by SAP America, Inc.

February 10, 2011 - (Free Research)
Most organizations find managing risk and compliance a challenge – but the rewards for doing so well can be considerable. By putting the right processes, systems and controls in place, you can gain visibility into decisions taken all across the enterprise – and protect both corporate performance and reputation. 
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Enterprise Engineer 3.5 by McLaren Software

McLaren's Enterprise Engineer application suite assures the integrity of your asset documentation, providing a single point of control to manage the lifecycle of asset related content; including drawings, correspondence, procedures and specifications... 
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Top Ten Database Security Threats: How to Mitigate the Most Significant Database Vulnerabilities by Imperva

August 03, 2009 - (Free Research)
This paper describes the most critical database security threats, offers risk mitigation strategies, and provides information about Imperva SecureSphere Database Security Solutions. 
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Top Ten Database Security Threats: How to Mitigate the Most Significant Database Vulnerabilities by Imperva

February 10, 2009 - (Free Research)
This document addresses the most critical of database infrastructure threats by providing a top ten list as identified by Imperva's Application Defense Center. Background information, risk mitigation strategies, and an overview of Imperva's SecureSphere Database Security Gateway protections are provided for each threat. 
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8 Traits of IT-Friendly Contact Center and Web Customer Service Software by eGain Communications Corp.

May 06, 2010 - (Free Research)
In this white paper, we discuss eight IT-friendly software traits that minimize risk, maximize ROI, and encourage innovation. Although the focus of this paper is on contact center and web customer service software, the discussion is broad enough to be a valuable guide for any technology investment. 
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Data Masking Best Practices for Copying Sensitive Data Into Non-Production Environments by Oracle Corporation

December 05, 2011 - (Free Research)
Download this paper to learn data masking best practices and enable your organization to safely use production data for development, testing, and sharing with out-source or off-shore partners, without risking a sensitive data breach. 
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Comparing health care data security compliance to other industries by Hewlett-Packard Company

April 09, 2012 - (Free Research)
<p>This e-guide discusses the challenges health care companies run into meeting state and federal data security compliance regulations and how health care organizations compare to other industries such as financial services.</p> 
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10 Things You Should Look for in an In-house eDiscovery Solution by StoredIQ

March 02, 2009 - (Free Research)
If you work for a mid- to large-size company, you probably are familiar with the problems of eDiscovery. This white paper has 10 tips for choosing an eDiscovery solution that can get up and running quickly, solve the problems you need it to, and pay for itself within months. 
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For regulated industries: Learning within a multi-tenant SaaS architecture by SuccessFactors

December 31, 2013 - (Free Research)
This resource describes the need for compliance with Good Practice requirements in regulated industries, explores key challenges of the validation process for learning environments, and evaluates whether multi-tenant SaaS architecture is a viable option. 
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IT Decision Checklist: Virtual Desktop Infrastructure Security by Trend Micro

November 02, 2010 - (Free Research)
Traditional approaches to endpoint security have been challenged to keep up with malware and data loss. VDI presents enterprises with dynamic opportunities to improve security. Read this white paper to learn what those are and receive guidance on evaluating VDI security products. 
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Conquer Compliance Challenges in Cloud and Virtual Environments by VMware, Inc.

February 28, 2014 - (Free Research)
Watch this informative webcast to find out how VMware can help revolutionize your virtual or cloud-based infrastructure. 
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What Are Your Obligations to Retain Email and Other Electronic Content? by EMC Backup and Recovery Solutions

March 23, 2011 - (Free Research)
This white paper discusses what drives organizations in heavily regulated and less regulated industries to retain email and other electronic content. It explores the content retention challenges faced by those organizations in the midst of stringent litigation and regulatory compliance demands. Also provided with this paper is an overview of EMC. 
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What Are Your Obligations to Retain Email and Other Electronic Content? by Proofpoint, Inc.

October 29, 2010 - (Free Research)
This paper discusses what drives organizations in both heavily-regulated and less regulated industries to retain email and other electronic content. It explores the content retention challenges faced by those organizations in the midst of stringent litigation and regulatory compliance demands. 
(WHITE PAPER) READ ABSTRACT |

Keeping Pace with the Consumer: What you Need to Deliver a Next-Generation Customer Experience by Aspect

August 10, 2010 - (Free Research)
This paper outlines key capabilities and top-line technical requirements to consider as you engage with IT to determine the best path forward to meet your customers’ demands. Continue reading to learn tips and techniques to keep pace with the consumer and deliver a next-generations customer experience. 
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HP Network Automation 9.00 Evaluation by Hewlett-Packard Company

July 16, 2010 - (Free Research)
HP Network Automation software tracks, regulates, and automates configuration and software changes across globally distributed, multi-vendor networks. 
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STOP LOOKING! THE FCR SILVER BULLET IS ALREADY HERE by Enkata Technologies

April 26, 2012 - (Free Research)
This paper discusses first contact resolution and the offerings for measuring success with FCR. 
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Contact Center Security: Moving to the True Cloud by LiveOps

December 09, 2010 - (Free Research)
Today, Cloud is one of the most talked about trends in the IT industry. It’s a paradigm many believe will have a widespread business impact. However, while the term “Cloud”is relatively new, one of the core components, distributed computing, is well-established. 
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Proactive Monitoring and Management by Aspect

March 31, 2014 - (Free Research)
Investing in the right technology is a critical component of ensuring top-notch customer experience in the contact center, but that's all for nothing if your tools aren't performing properly. Wouldn't it be great to eliminate IT concerns and know you'll always have maximum performance, so all you have to worry about is your customer? 
(WHITE PAPER) READ ABSTRACT |

Making Office 365 More Secure and Compliant by Proofpoint, Inc.

December 19, 2011 - (Free Research)
Microsoft has done a good job at developing a robust and scalable platform in Office 365, but there are some organizations that will need compliance and security capabilities not natively available. View this paper to explore what Office 365 will and will not do and where supplemental offerings from third party vendors will prove to be beneficial. 
(WHITE PAPER) READ ABSTRACT |

Contact Center Security in the Cloud: Questions to Ask & Answers to Expect by LiveOps

October 28, 2011 - (Free Research)
Read this white paper to learn what should be addressed when moving your contact center to the cloud including important security risks. 
(WHITE PAPER) READ ABSTRACT |

Delivering a Superior Customer Experience by Avaya

April 30, 2012 - (Free Research)
Research shows that 90% of customer service decision-makers believe delivering quality service is paramount to success. But with tight budgets, businesses today need cost-effective ways of achieving higher service levels. Read on to learn how collaboration in your contact center can keep costs low while increasing service levels. 
(WHITE PAPER) READ ABSTRACT |

ERP Software Acquisition in an FDA Regulated Environment by SoftBrands, Inc.

March 2008 - (Free Research)
This white paper presents a guideline to help you select an ERP system for your FDA validation. Explore a five phase software acquisition life cycle model to help you accomplish these objectives as efficiently as possible. 
(WHITE PAPER) READ ABSTRACT |

Validation Process and Compliance Support with IBM Maximo Asset Management in Regulated Industries by IBM

December 2010 - (Free Research)
While there is no single method to guarantee software compliance, IBM Maximo® Asset Management can provide e-signature and e-record (audit trail) capabilities that support efforts to comply with regulations and guidelines related to e-records and e-signatures. 
(WHITE PAPER) READ ABSTRACT |

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